151 to 175 of 511 Service Management Jobs in the UK

Service Assurance Specialist Contract Length: 3 Months ASAP Start Day Rate: £500 pd to £550 pd (Inside IR35) Hybrid: 2 days on site (Cambridge) Overview Experienced IT Service Management professional responsible for leading service assurance and transition processes, ensuring new and evolving services meet high-quality … standards and are delivered effectively into live operations. Key Responsibilities Primarily focused on BAU service assurance and transition activities Involvement in features and product support within live environments Lead the design, governance, and continuous improvement of service assurance and transition processes. Define and track performance metrics to drive ...

Service Manager £55,000 – £70,000 | Hybrid | Yorkshire A growing financial services organisation is seeking an IT Service Manager to help shape and mature its technology service function. This role offers the chance to build structure, improve service delivery and work closely with external technology providers. … What You’ll Do Own and develop the IT service management function Manage the relationship with the managed service provider (MSP) Introduce and improve ITIL processes (incident, problem, change) Build service governance, policies and reporting Act as a key link between technology and the wider business ...

onsite) Overview We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives. enhancements across ServiceNow and core ITSM processes within a professional services environment. Key Responsibilities Work with stakeholders across … define requirements Translate business needs into clear functional specifications for ServiceNow delivery Support ongoing ServiceNow enhancements, implementations, and optimisation Analyse and improve IT service management processes (incident, problem, change) Facilitate workshops, stakeholder sessions, and UAT Act as the bridge between technical teams and non-technical stakeholders Required Experience ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity … management programs. At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations. With ...

Service Manager, off the tools {Auto Electronics} Nottingham £40,000 to £45,000 + Company Benefits Are you a Service Manager from an automotive background or similar looking to take a step into an off the tools, managerial role? Do you want to join a business who have … reputations and ambitious growth plans over the coming years and offering good long term career opportunities. On offer, is the exciting opportunity for a Service Manager to join a leading supplier, and installer of aftermarket automotive installations. With over 20 years of experience supplying the public, trade, police ...

Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end-to-end solution for our large transformational and managed service contracts for cloud. Architect AI-optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g. … Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI-driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service ...

systems. Additionally, you will oversee the provision of Business Intelligence, Digital Health and technical support by ICT staff to colleagues embracing a customer focused service delivery model. You will also lead on our ICT & Digital Health Strategy, developing ICT policies, budgets and projects that identify opportunities to improve services … managing our wide-ranging ICT, Business Intelligence and Digital Health services. You will lead, coach and inspire the teams in all aspects of line management responsibility as well as the development of policy and practice to support your colleagues, patients and a range of key stakeholders. Depending on experience ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking … extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking … extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking … extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels ...

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £45,000 - £55,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

Senior Service Delivery Manager Hybrid – King’s Lynn (2 days per week) £45,000 – £55,000 + benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

Governance Partner with Procurement and Legal on strategic sourcing events (RFP/RFI), evaluation criteria and supplier selection processes. Provide input into contract structures, service schedules and commercial models to ensure alignment with operational and strategic requirements. Support negotiations on key terms including pricing models, licensing and exit/… rate cards, commercial change requests, renewals and invoice assurance. Assist with benchmarking commercial terms and pricing against market data and industry norms. Performance Governance & Service Assurance Support the maintenance of the multi‐supplier performance governance framework and associated standards. Help drive supplier improvement initiatives and monitor delivery of agreed ...

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations … play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities * Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture ...

Associate IT Service Delivery Manager Salary: £33,500 – £37,000 Location: Morley/Hybrid Contract: Full-time Reporting to: Senior Service Delivery Manager Travel: A full UK driving licence is essential as regular travel to Evri operational sites will be required. Are you an enthusiastic IT professional looking … take the next step in your Service Delivery career? Evri is looking for an Associate IT Service Delivery Manager to support our Service Delivery team and help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity ...

timely technical support operations while embedding modern engineering practices and striving for continual improvement. Your domain will be a key enabler in delivering great service to our customers and to our Engineering teams, and you will drive this through effective KPIs and metrics. You will liaise closely with your … Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation ...

Access Control Pod to support short to long-term business vision. Assess and ensure business demand aligns with investment plans & technology strategy. Support the management of Technology- business relationship; represent Technology in business discussions and ensure necessary technology capabilities required by the business are developed. Ensure that the Technology … externally-hosted, cloud-based SaaS/PaaS-based solutions using 3rd parties for effective delivery and support. Extensive experience in Agile project/programme management and DevOps. Protective security business process transformation/optimisation experience. Experience with protective security applications - access control, CCTV, intruder detection and PSIM. Experienced people ...

Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership NHS Foundation Trust. We provide a portfolio of IT services to NHS organisations … recruit an enthusiastic individual to work in our 2nd Line Support Team, based at Lawton House in Trentham. This post is responsible for the management, investigation and resolution of a range of IM&T issues within the local health economy. The post will primarily provide 2nd line technical support ...

/5 days Our client is looking to appoint a Senior IT Manager/Head of IT, with a strong understanding of Entrata, Property Management Software Application. The Role To lead and manage three critical IT functions: the Entrata Application Service Team, the End User Support Team … Corporate IT network and system resources based in London. This role requires strategic leadership, operational excellence, and a strong understanding of enterprise IT service delivery Job Responsibilities 1. Entrata Application Service Management Establish and lead a dedicated team to support the Entrata application, ensuring high availability, performance ...

Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line … support within a busy, phone-based service desk environment. The role focuses primarily on 'log and refer' activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service ...

summary The purpose of ISO20000 Change Management is to ensure that changes to IT Services are controlled and managed effectively, enabling beneficial changes to be made with minimum disruption to IT services. Problem Management identifies and manages problems using preventative methods, identifying potential IT incidents, and managing root … ensure maximum availability and performance of mission critical 999 production systems and services. Main duties of the job To be responsible for Change Management ensuring that governance is defined and adhered to. Coordinate key interfaces between Change Management and other processes - in particular, Service Asset and Configuration ...

search of the best talent to place, now. The role: The Tech Bar Supervisor is responsible for the day-to-day leadership, performance, and service quality of the on-site Tech Bar. The role ensures a high-touch, premium IT support experience, acting as the bridge between walk … support, scheduled appointments, and wider IT operations. This role combines people leadership, service management, and hands-on technical oversight, ensuring the Tech Bar delivers fast, professional, and consistent support aligned to corporate standards and brand values. Responsibilities: Service Leadership & Operations Own the daily operation of the TechBar ...

Title: Senior Principal Consultant – Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk ...

Title: Senior Principal Consultant Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk ...