151 to 175 of 747 Service Management Jobs in the UK

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong … project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and own … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services More ❯

continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued … scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO … profitability. Ultimately, the role will ensure smooth client output process execution from business development all the way through to delivery, including strategy, planning, account management and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key More ❯

continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued … scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO … profitability. Ultimately, the role will ensure smooth client output process execution from business development all the way through to delivery, including strategy, planning, account management and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key More ❯

customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in … IT services who has strong potential to provide an exemplary support service to Sequel's highly valued clients putting the clients' needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied … within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products Through IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests Undertake administrative tasks needed to deliver support More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- fully office based while temping Contract Type: Temp To Perm Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a … client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and … issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. More ❯

side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and … critical part of the operations team. It is the function of our Field Engineers to ensure the hardware required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. System commissioning – working with our engineering partners to install at client sites, ensuring More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager My client is a highly regarded IT Support company based in Camden, renowned … for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager More Info: This is a crucial role … in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and continuous improvement. Develop and implement service More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support company based in Camden, renowned … for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info: This is a crucial role … in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and continuous improvement. Develop and implement service More ❯

role in identifying, qualifying, and securing business with mid-market and enterprise clients. Collaborating closely with our technical experts, you will ensure our IT Service Management (ITSM) and IT Asset Management (ITAM) offerings meet customer needs effectively. Job Description What you'll do: Develop and implement strategic … a trusted advisor to key accounts. Collaborate with cross-functional teams, including technical, marketing, and customer support, to enhance customer satisfaction and ensure smooth service delivery. Conduct product demonstrations, presentations, and negotiations with prospective and existing clients to secure sales. Stay updated on industry trends, market activities, and competitor … promote our solutions. What you'll bring: 2+ years of experience in software sales, preferably in ITSM or ITAM domains. Strong understanding of IT Service Management (ITSM) and IT Asset Management (ITAM) concepts. Excellent communication and presentation skills. Ability to negotiate effectively and close deals successfully. Strong More ❯

Director will have the following background: Extensive experience working with executive leadership to shape ServiceNow transformations and an understanding of products such as IT Service Management (ITSM), IT Operations Management (ITOM), and Customer Service Management (CSM) A thought leader in ServiceNow with a history of More ❯

Your New Role We are recruiting a Service Desk Manager for a public service organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and ensure IT … support for service delivery. Oversee the daily operations of the service desk to ensure efficient and effective support. Manage and mentor service desk staff, providing guidance and training. Develop and implement service desk policies, procedures, and best practices. Monitor and report on key performance indicators (KPIs … and service level agreements (SLAs). Coordinate with other IT teams to resolve complex issues and improve service delivery. Handle escalations and ensure timely resolution of critical incidents. Maintain and update the service desk knowledge base and documentation. Identify and implement improvements to enhance service desk More ❯

Location: Hybrid - Split your time between home and our London office with occasional travel to customers UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as … customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating … role This role would suit an experienced project manager in the technology sector, either with ServiceNow implementation experience or with a solid software project management background looking to transition into a career with ServiceNow. You will have a passion for process and technology and enjoy working with internal teams More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners … to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business-aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project More ❯

and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures. Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯

and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures. Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯

IT Asset Management Analyst, Global Law Firm, Manchester Join the dynamic and ambitious IT function at this 3,000-user, global law firm during a period of significant IT transformation. The IT Asset Management Team is a crucial part - overseeing IT procurement, distribution, licence management, service management, and asset control. This role is at the junior end of a team of three and we are seeking someone highly organised & customer focused wo has had some exposure to It asset and licensing management. The role has a global element, liaising with offices in Asia Pacific … Monitor and track software license usage to ensure optimal asset utilisation Identify and deactivate redundant software to reduce costs, ensure compliance, and improve resource management Manage the Asset Control mailbox and support queue in line with internal processes Conduct asset database audits to verify records and maintain compliance Coordinate More ❯

Service Designer Opportunity to play a pivotal part in a collaborative, cross functional team for a well-established household name and key player in their industry. £70,000 - £80,000 p/a Car or Car allowance monthly up to £7K p/a Private Healthcare Hybrid - Warwickshire To … side and your role will involve leading in the Design, Transition and Assurance of their services. You will oversee the production and update of service operating models, technical and architectural governance inclusive of all aspects of governance and regulations. As well as understanding the technical side of IT and … Service Design you will have superb soft skills across communication, planning and being able to discuss with both Technical and non-technical people, crucially you will have demonstrable experience of having done this commercially in the past also. What you will need SME level in Service Design in More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder will … satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a … chatbot interface to enhance service efficiently Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for G3 More ❯

of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and … and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained … in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure More ❯

UK, London Seeking a highly experienced and strategic Head of Global IT Operations, a senior-level position responsible for overseeing the day-to-day management and functioning of the organisation's IT infrastructure (through services provided by Group Operations). Ensuring the reliability, and efficiency of all Global Technology … meet the needs of the business. Drive continuous improvement in IT operations processes to maximise efficiency, reliability, and cost-effectiveness. Implement and maintain IT service management processes, ensuring they are aligned with ITIL best practices. Lead the IT incident, problem, and change management processes, ensuring all issues … MBA or relevant postgraduate qualification is desirable. Proven experience in a senior IT operations role, ideally within a global organisation. Established senior leadership and management skills, with a demonstrated ability to lead and motivate a team. Highly collaborative with robust vendor management skills in a complex corporate environment. More ❯

the NHS or a similar healthcare environment. The ideal candidate will have experience working within an NHS IT support environment or with a Managed Service Provider (MSP), delivering exceptional service and contributing to the efficient and smooth running of IT systems. As a 1st Line IT Support Technician … resolve a variety of IT issues, such as hardware malfunctions, software errors, and network connectivity problems. Log and track support requests using the IT service management (ITSM) system, ensuring accurate documentation of all interactions and resolutions. Monitor IT systems and services, ensuring any issues are promptly identified and … Perform basic system maintenance tasks, such as software updates, patches, and virus scans, to ensure the smooth operation of IT systems. Assist in the management of IT asset inventories, ensuring that all devices are tracked and updated in the system. Adhere to the client IT policies and security standards More ❯

Incident and Problem Management Analyst Warrington (Onsite) Up to £45,000 Overview: We're looking for an Incident and Problem Management Analyst to support our IT infrastructure team. The ideal candidate will be SC Cleared (or eligible) and have experience in managing incidents and problems in a fast … SLAs, coordinate incident reviews, and ensure timely closure of tickets Lead bridge calls and manage high/major incidents end-to-end Collaborate with service desk, IT teams, and business stakeholders to drive resolution Conduct root cause analysis and problem reviews with follow-up actions Provide clear, regular communication … to customers and internal teams Analyse incident trends and contribute to continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or equivalent experience Strong understanding of ITSM processes, especially incident and problem management Skilled in using More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- Hybrid | Contract Type: Temp To Perm | Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment … and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and … efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is an office based … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and has direct … ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line standard More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is an office based … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and has direct … ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line standard More ❯