151 to 175 of 657 Service Management Jobs in the UK

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our clients. Youll play a critical … role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive a … culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to More ❯

back plans, performance tuning and testing. Requirements: Higher education with IT background (University degree is an asset). Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions). Solid knowledge and certification in ITIL v4. Knowledge of Linux and SQL. Business fluent in English (both … and orchestration platform. Experience with the transition of legacy environments into PaaS/SaaS oriented architectures. Responsibilities : E2e responsible for support services delivered to customers within telematics and traffic management business. Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account. Establishes and maintains credible, professional relationships with clients, internal business lines, and … as escalation point for customers within the respective ITIL functions. Analyses data to identify trends within responsible ITIL areas, identifies risks & improvements within daily operations and contributes to monthly service value reporting. Expedites Operational Excellence, compliance with ITIL standards, ensure service documentation and contributes to continuous service improvements with the aim to increase customer satisfaction. Creates and More ❯

and tablets to smartphones and IP phones Responsibilities: To provide technical support for our Digital Workplace services both remotely and in person. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To achieve 70% + of incident closures within one hour To take ownership of user problems … and be proactive when dealing with user issues. To manage cases on our service management tool (currently Service Now) Maintain a log of any software or hardware problems detected. To respond to enquiries from clients and help resolve any hardware or software problems. Support users in the use of our Digital Workplace services by providing necessary training … and advice. Escalate more complex calls to the relevant level 3 support teams. To update/create knowledge databases with new processes, and fixes Case Management: Ensuring Incidents and Requests are managed following the ITIL framework Regular updates maintained on own cases Notifying users of all progress and status Following IT Security Guidelines Ensure that there is a good More ❯

Our client are looking for a motivated Service Desk Manager to lead our Service Desk team and help drive our commitment to excellence even further. The Role: As Service Desk Manager, you’ll lead the delivery of contracted maintenance services, ensuring we meet and exceed client expectations. You’ll manage and develop your team, resolve escalated issues … continuously look for ways to improve our processes, efficiency, and quality of service. You’ll play a key role in strengthening client relationships and identifying opportunities to grow our service offering. What You’ll Do: • Always professional and client-focused . • Ensure all services are delivered to agreed standards, following company processes and meeting all SLAs. • Customer Service Excellence, Ensure the service desk meets customer service expectations. Identify areas for improvement in service delivery and implement procedures to improve efficiency . • Lead and motivate the Service Desk team, fostering open communication and a positive culture. • Take ownership of escalated incidents, ensuring prompt resolution and clear communication. • Monitor and report on departmental KPIs and More ❯

Permanent divider# SAP AMS Customer Success Manager - PermanentSAP, lot of experience, consultantUnited KingdomAs our SAP AMS Customer Success Manager, your role will be a mix of leadership for existing service management functions and collaboration with the operations and sales organisations. You will support strategic presales bids and create additional sales opportunities in existing accounts and work with the … Operations Manager to ensure a consistent high quality service. All Service Delivery Managers will report into this position, which will report to the Services Director. You will be responsible for ensuring the health and growth of SAP AMS accounts and help mitigate any customer escalations. Apply for SAP AMS Customer Success Manager - Permanent! Thank you for your application. We … will get back in touch with you soon! Have a great day! Key responsibilities of the role:• Developing relationships with key stakeholders of strategic accounts, and mentoring the Service Management team to develop strong relationships with customer service owners. • Identifying and mitigating potential risks to customer success early. • Ensure customer satisfaction by addressing issues through to quick More ❯

technology and/or solution delivery for a system/platform, its constituent components and interfaces and dependencies with other systems. Work closely with the business systems teams and service management teams to deliver change as part of a prioritised portfolio of work, working to time, cost and quality parameters, and provide a level of on-going support … larger projects, and the resulting technical releases to the agreed schedule, within quality parameters and to budgets. Primary point of contact for programme/project managers, business stakeholders and Service Management for technical matters of delivery and day to day operations. Ensure adequate support (resources and processes) is in place for the technologies in scope. Resolution of incidents … and problems within SLA, ensuring correct resource and suppliers are utilised. Where applicable, line management of development and test staff, including performance management, mentoring and coaching. Matrix management of other staff (e.g. config management) and supporting processes to enable overall technology delivery, in particular ensuring non-production environments and test data are fit for purpose to More ❯

1st October 2025 Duration: 12 Months Up to 500/day (Inside IR35) SC Clearance Required A leading defence organisation is seeking an experienced Availability Manager to join its Service Management function. You'll be responsible for ensuring platform availability and capacity, driving continuous service improvement, and supporting key ITIL practices including Capacity, Availability, SACM, ITSCM, and … Service Level Management. Key Responsibilities: Manage and maintain ITIL 4-aligned Availability and Capacity Management practices Analyse performance trends and produce availability metrics Identify and implement service improvement opportunities Collaborate with technical teams to meet performance targets Support risk mitigation and resilience planning Essential Skills: Strong background in availability/capacity management in ITIL environments Proficiency … with performance monitoring and reporting tools Solid understanding of IT infrastructure and cloud platforms Excellent stakeholder engagement and communication skills SC clearance Desirable: Experience with MoD service environments ITIL 4 certification (especially High Velocity IT or Drive Stakeholder Value) Familiarity with Lean, Six Sigma, or other CSI methodologies People Source Consulting Ltd is acting as an Employment Business in More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals & a … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead More ❯

members and other Digital Services staff. Interpret and analyse complex technical data to produce reports for the Technical Support Team Leader. Accurate, concise recording of Incident actions within the Service Management software. Record appropriate resolution details in the service management software, selecting the relevant resolution categories Assist in reactive and pro-active problem management activities … as defined by the Problem Manager. To be fully conversant with the Infrastructure and system management utilities. Performing advanced hardware support and troubleshooting where necessary. Check/review virus signatures workstations and mobile devices, ensuring updates are being deployed as required. As required, provide technical input into key projects and also manage internal Systems project work Create, update and … post holder may be asked to deputise for the Technical Support Team Leader, attending meetings, producing reports etc. Be an escalation point for the Technical Support team, Network and Service Desk teams. Technically Support all aspects of devices and also proactively under direction of the Technical Support Team Leader Assume a technical lead role on short/long term More ❯

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and … management of network operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. … Experience with Cisco Firepower Management Centre. Strong knowledge of Cisco IOS. Familiarity with Cisco ISE. Experience with Juniper Switches & JUNOS. Ability to use SolarWinds for network monitoring. Understanding of Active Directory and Windows Servers. Ability to work independently and as part of a team. Excellent problem-solving skills and attention to detail. Benefits: Competitive daily rate. Opportunity to work More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams is required for a well-established, award-winning IT Solutions Provided based in Fleet, Hampshire. Previous technical experience working with HCL, IBM, Microsoft, Domino, Lotus … office in Fleet on a regular basis JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams. Working as … a results driven IT Operations Manager/Software Solutions Service Delivery Manager you will be responsible in leading the day-to-day operations of the Professional Services Team, ensuring exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical part in bridging technical operations More ❯

represent the Trust IG approach which enables new developments, introduction of emerging technologies, better use of information assets that will enhance treatment and care options with better outcomes for service users, flexible and efficient professional practice for staff, compliant and lawful clinical and corporate operations in strategic partnerships. Career Progression pathways and development opportunities: We are committed to get … lead the work programme required to fulfil the strategic goals and will be responsible to manage and lead the IG service. The post holder will lead an advanced IG service that is fit to support a London mental health trust and its strong association with academic partners such as the Institute of Psychiatry, Psychology and Neuroscience (IoPPN) and Kings … the vibrant high-street that offers great shopping opportunities and with a wide range restaurants. Job description Job responsibilities Key responsibilities and skills Leadership Lead the development, delivery and management of the IG function that is fit to support the vision and digital aspirations of a mental health trust to empower service users, support clinicians, enable research, improve More ❯

office-based (London, Holborn), Monday to Friday. This is a leadership position that will best suit an already established, hands-on and people-oriented professional, with an exceptional customer service ethos and deep understanding of how to drive a 1st class user support experience. You will lead a London-based team of circa 15 UK support engineers and work … closely with our Malaysian operation to ensure consistent 24/7 global support. You will play a pivotal role in upholding Doherty Associates' service excellence, focusing on team development, operational effectiveness, and client satisfaction. Responsibilities Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Conduct regular one-to-one meetings to ensure … staff's wellbeing Ensure effective staff onboarding, probations and performance reviews Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Service Desk Operations Ensure effective and efficient ticket triage, escalation, and resolution Act as a senior escalation point for complex support issues; take ownership and More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with … teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with … teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

NQC is a successful and growing software company specialising in supply chain risk management platforms. We're in the 'Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in central Manchester, NQC offers a supportive working … of an exciting long term plan for sustainability, and a better future. About your new role: As part of our growth journey, we are searching for a Head of Service Operations to take charge of the automotive teams here at NQC. The successful candidate will be a natural leader in operational service management, who can liaise with … various functions of the business. Working cross-functionally with wider teams, such as our client delivery team, product management, and external clients, you will ensure that our clients and suppliers are receiving the best service possible. Key Responsibilities: As a Head of Service Operations, you will be required to undertake the following responsibilities as part of your More ❯

Description We are seeking an experienced and dynamic Global Application Manager & Eclipse Service Platform Product Owner to lead the development, management, and optimization of our global service applications and the Eclipse Service Platform. In this role, you will be responsible for defining the application and platform vision where product is owned by WTW or work with … the bridge between technical teams and stakeholders, driving innovation, efficiency, and continuous improvement. Key Responsibilities: Product Ownership & Strategy: Define and maintain the vision, roadmap, and backlog for the Eclipse Service Platform and global applications with the respective application product owners in the Service Platform space Collaborate with stakeholders to gather requirements and prioritize features that drive business value. … applications to improve scalability, performance, and security. Ensure seamless integration with other systems, applications, and third-party services. Oversee API development with product owner and ensure best practices in service-oriented architecture. Team Leadership & Collaboration: Work closely with engineering, DevOps, and support teams to deliver high-quality solutions. Facilitate agile ceremonies, including backlog grooming, sprint planning, and retrospectives. Act More ❯

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. … Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security More ❯

maintain documentation Support product deployment with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: Ticket management/IT issues log experience ITIL Service Management Framework knowledge Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. We're proud to More ❯

Manchester - onsite role Initial 6 months £25 PAYE/£33.20 Umbrella The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. This role requires current SC for your application to be … line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology More ❯

Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). Within theassessment marketwe are experts inproviding solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels,and professional qualifications. Each year … a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It … is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service from More ❯

Manager and working closely with other internal ITS teams, the Network support engineer will provide internal technical consultancy and oversight for all UK network services outsourced to a network Service Provider (NSP – currently British Telecom). This role demands a strong technical background, coupled with a holistic ITIL Service based mentality and experience managing Service Providers. The … will act as mentor to inexperienced team members Accountable for end-to-end administration of Network, F5 and Forescout technologies Responsible to manage end to end process of firewall management/administration Configuring and troubleshooting issues related to Cisco switches (Nexus) and routers (ASR/ISR) Configuring and maintaining F5 load balancers and troubleshooting F5 related issues Work closely … with technology services teams and put-up action plan for firewall OS/patch upgrades, rebuild etc. Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Providing technical network infrastructure assistance and guidance to business relationship managers, project managers, infrastructure managers and other technical and non-technical staff Work More ❯