151 to 175 of 562 Service Management Jobs in the UK

Front Office Service Performance Manager We are seeking a Front Office Service Performance Manager to join our team. This pivotal role involves managing major supplier relationships and overseeing the performance of systems and devices used for revenue collection across various Transport Modes. This includes ticket and card vending machines, passenger gates, and other related devices across multiple transport … lines .Ideally you will have Public Transport experience Required Skills & Qualifications: Proven experience in service and contract management with third-party suppliers. Strong ability to manage supplier relationships and ensure compliance with contractual obligations. Excellent communication and influencing skills. Ability to work effectively within a team and manage multiple stakeholders. Strategic thinker with a focus on continuous improvement. … Experience in a similar role within a large, complex organisation is highly desirable ITIL V3/4 Service Management certification - Broad knowledge of software development, DevOps & Project Management methodologies (including Prince2, PMM, PMI) - Knowledge of the provision of effective technical support services to a complex, multi-site operation - Knowledge of Enterprise Resource Planning and Asset Management More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross … to allow for efficient data recovery in the event of system failures. Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity. Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime. Capacity Planning: Monitor and forecast database storage and performance needs, ensuring scalability. Upgrades & Patch Management: Plan and … execute major database upgrades and periodic patching to maintain system stability. Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security information and event management) solution for monitoring and security compliance. High Availability & Failover Management: Monitor, maintain and orchestrate manual failover and failback procedures to maintain uptime. Automation & Scripting: Develop scripts using SQL, Bash More ❯

Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700 Main Responsibilities: Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills: Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within More ❯

ensuring infrastructure and operations deliver reliable, high-performing technology services across the organisation. This includes oversight of infrastructure, security, and operational teams as well as relationships with key vendors, service providers, and business stakeholders. The role acts as a bridge between business needs and technology delivery — enabling innovation while maintaining compliance, security, and performance excellence. Develop and deliver the … and operations strategy in alignment with business goals and digital transformation initiatives. Ensure all systems are designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards … are implemented and maintained, aligning with company and legal requirements. Oversee governance, compliance, and risk management within the IT operations function. Build and manage strong partnerships with key vendors, managed service providers (MSPs), and internal stakeholders. Ensure vendors deliver against agreed SLAs, performance, and cost targets. Lead and develop a high-performing infrastructure, security, and operations team (approx. More ❯

ensuring infrastructure and operations deliver reliable, high-performing technology services across the organisation. This includes oversight of infrastructure, security, and operational teams as well as relationships with key vendors, service providers, and business stakeholders. The role acts as a bridge between business needs and technology delivery — enabling innovation while maintaining compliance, security, and performance excellence. Develop and deliver the … and operations strategy in alignment with business goals and digital transformation initiatives. Ensure all systems are designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards … are implemented and maintained, aligning with company and legal requirements. Oversee governance, compliance, and risk management within the IT operations function. Build and manage strong partnerships with key vendors, managed service providers (MSPs), and internal stakeholders. Ensure vendors deliver against agreed SLAs, performance, and cost targets. Lead and develop a high-performing infrastructure, security, and operations team (approx. More ❯

and sponsorship from senior stakeholders across both business and tech organizations. Product Ownership Accountable for the product strategy, backlog, and roadmap for the following product domains: Global Logistics: Warehouse Management, Cold Chain Management, Transportation Management and 3PL Integration (SAP ECC, SAP EWM) R&D Logistics: Human Biological Samples Management (HBSM), CTSM (SAP ECC, SAP EWM) Labelling … and Traceability: Serialization & Track and Trace processes, Global Batch Genealogy and Traceability, Global Labelling (SAP ATTP, SAP ICH, SAP GBT, Software) Quality: Quality Management - QA (Quality Assurance), Quality Management - QC (Quality Control) - SAP ECC Partner with other Tech groups to ensure integration and alignment across the ERP landscape. Ensure continuous feedback from business stakeholders and end users to … refine priorities. Quality, Risk & Compliance Ensure all Digital Logistics and Quality products comply with internal security, risk management policies, external regulatory and statutory requirements. Guarantee adherence to global standards for drug traceability, batch traceability, and regulatory reporting. Service Management & Process Improvement Accountable for Level 3 support across Digital Logistics and Quality domains. Drive continuous improvement of processes More ❯

Role: Service Desk Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, career development, and training support Our client, a leading managed IT services provider, is hiring a Service Desk Manager to lead a dynamic team of service desk analysts. This role is central … to maintaining outstanding customer service standards and ensuring efficient day-to-day IT support operations. What you’ll do Manage, coach, and develop a team of service desk analysts in a busy support environment Oversee ticket prioritisation, escalation, and resolution to meet SLAs and client expectations Drive service improvements and ensure best practice across incident and request … management Collaborate with technical teams to ensure smooth handovers and efficient problem resolution Monitor performance metrics and customer feedback, implementing action plans for improvement You’ll work closely with senior leadership to deliver an exceptional service experience and support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising an More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot … workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. More ❯

technical discussions, ensuring that outcomes deliver real value. What You'll Bring Proven experience as a Business Analyst in consulting or client-facing environments . Strong communication and stakeholder management skills - comfortable engaging with execs, delivery teams, and governance boards. Confidence in taking ownership of deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and process mapping … e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written and verbal communication skills with a structured, consultative approach. Nice to … Have Experience with Jira Service Management or similar workflow tools. Understanding of risk, compliance, or governance processes . Background in large-scale transformation within complex organisations. This role is ideal for someone who thrives in an agile, consulting-style environment - confident leading workshops, simplifying complexity, and keeping delivery moving while maintaining stakeholder trust. Reasonable Adjustments: Respect and equality More ❯

IT Service Delivery & Vendor Manager We’re partnering with a leading global professional services firm undergoing a major IT transformation to find an experienced IT Service Delivery & Vendor Manager to join their Technology Services team. This is a pivotal role ensuring world-class delivery of IT services and vendor performance across the UK and global offices. You’ll … act as the bridge between business stakeholders, service owners, and suppliers making sure IT services are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end-user computing, and applications Lead vendor relationship management, driving performance, compliance, and commercial value Manage major incidents and problem management, ensuring clear … communication and fast resolution Own service performance reporting and drive continual service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and More ❯

Key Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced More ❯

Key Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced More ❯

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of … a major IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model. What You'll Do: Document and formalise existing ("as-is") IT processes across multiple … business units. Define and document future ("to-be") processes for a new shared service model. Produce detailed transition documentation to support smooth implementation. Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests). Develop and maintain the Target Operating Model (TOM), including cost modelling and structure. Present complex More ❯

Support/EUC Specialist Location: Manchester Area,UK Duration: 12 Months - extendable Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble …/Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯

strategy in alignment with company goals, and Group Minimum Requirements (GMR). Lead the planning and execution of IT projects, ensuring timely delivery, stakeholder engagement, and measurable outcomes Budget Management Develop and implement the annual IT strategy in alignment with company goals and Group Minimum Requirements (GMR) Own and manage the annual IT budget, including forecasting, cost control, and … based on CIS security controls) and NIST Frameworks. Development and review of IT policies and procedures Lead internal (e.g. GMR, system) and external audits (e.g. Cyber Essentials Plus) Infrastructure & Service Management Oversee the performance, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, and end-user devices Ensure robust disaster recovery and business continuity plans are … in place and regularly tested Manage service desk operations and ensure timely resolution of technical issues Leadership & Development Lead, mentor, and develop the IT team, fostering a culture of collaboration, accountability, and continuous learning Stakeholder Engagement Act as the primary liaison between the company and Group IT Director Build strong relationships with internal stakeholders to understand business needs and More ❯

operates on a large scale, providing vital services to the community and leveraging technology to enhance its impact. Job Description Key Responsibilities Serve as a trusted advisor to top management and the Board of Directors on all IT related matters. Architect and execute a forward looking IT strategy that aligns with organizational growth, operational efficiency, and data security. Lead … to build a resilient, scalable, and secure infrastructure, including a robust network operations centre and enterprise wide platforms. Champion digital innovation by reimagining business processes and integrating advanced information management technologies. Partner with cross functional teams to deliver impactful IT solutions tailored to diverse service units. Ensure IT operations adhere to globally recognised standards in service management … security management. Design and maintain comprehensive disaster recovery and cybersecurity contingency plans. Stay ahead of emerging technologies and foster a culture of continuous improvement and digital excellence. Oversee vendor management, procurement strategies, and technology investments to maximise value and performance. Take on strategic initiatives and special projects as assigned. The Successful Applicant Bachelor's or Master's degree in More ❯

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery … across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement … initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams to More ❯

Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with company objectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent service management knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent service management knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯

Support Engineers for a leading NS SME in Gloucestershire Gloucester/Cheltenham location – full-time on-site Active eDV (West) required Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support on … support activities Contributing to IT knowledge bases Supporting project teams in system rollouts Essential Experience Required Proven technical support experience – 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient More ❯

we look to scale our Group Professional Services business, this new position Resourcing Business Partner will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will partner with the UK business, using Resource Management best practice to capture demand and deliver resourcing solutions that source the right skills, from … meet and exceed the requirements of our customers and deliver the right commercial outcomes for GPS. So, who are we? Group Professional Services encompasses our Engineering, Consultancy and Project Management practices together with our growing Business Solutions portfolio and nearshore/offshore centres. We are made of up of over 4,200 skilled practitioners with deep expertise across core … infrastructure technologies and industry standard architecture and project management methodologies. Operating across 3 continents and serving some of the world's largest brands we drive technology change in a thriving and fast-moving digital industry What you'll do Resource Management Operations Evaluate and triage resource requests at pace, making informed decisions to route demand through the most More ❯

drive resolution. Act as the “voice of the business” in technical discussions, ensuring outcomes deliver business value. Maintain clear documentation for handover and future audit. Required Skills Strong stakeholder management: able to communicate confidently with execs, governance forums and delivery teams. Comfortable taking ownership of outcomes, not just producing requirements. Skilled in requirements elicitation, analysis and documentation. Experience with … process mapping (e.g. BPMN, swimlanes, Visio, Lucidchart, Miro). Strong facilitation and workshop skills. Familiar with IT service management concepts (e.g. JSM/ITIL) and governance processes. Knowledge of identity/access management concepts is a plus, but willingness and ability to learn specifics is more important. Excellent written and verbal communication skills. Self-starter, able to … work independently while keeping stakeholders engaged. Preferred Skills Exposure to JSM (Jira Service Management), identity and authorisation (not necessary). Experience in risk, compliance, or governance contexts. Background in large, complex organisations with multiple stakeholders. More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As … an IT Configuration Manager, you’ll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management More ❯