176 to 200 of 458 Service Management Jobs in the UK

Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department, ensuring a high standard of service to students and staff. The position will … contract. If successful the permanent salary will be between £25,500 - £27,200 Day-to-day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote network monitoring and management. Ensure that all reported technical issues are dealt with … professionally and competently, recorded on the Service Management System, and resolved within the customer's Service Level Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor/manage call queues to ensure that support calls are escalated and More ❯

Job Title Microsoft Build Specialist Location: Hatfield full time Hours: 37.5 per week Role Type: Permanent The Evergreen service is Computacenters solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our … goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations. What … of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful candidate will represent the More ❯

the ServiceNow Developer position is for 12-months with potential to extend, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential experience required: ServiceNow Certified System Administrator (CSA) certification or equivalent experience. Proficient in scripting (JavaScript, Glide … methods (REST/SOAP). Demonstrable recent, practical development experience , not just solution design or consultancy oversight. Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting) Event Management (ITOM) or Scoped application development Delivered customisation, scripting, integrations, and technical problem-solving directly , rather than relying on managed suppliers Provide specific technical examples of what you have built … sessions and peer reviews. Desirable: ServiceNow Certified Application Developer (CAD) or relevant module-specific certifications (e.g., ITSM, ITOM) are a plus. Relevant qualifications in ITIL or Agile methodologies. Customer Service Management (CSM)/Application Portfolio Management (APM)/Security Incident Response (SIR) experience Previous delivery experience with integrations such as GitHub, or Entra ID. Understanding of security More ❯

Job summary This post is Fixed Term/Secondment for until 30/09/2026 due to the needs of the service Working as part of a hybrid team across Service Desk and Digital Applications, you will take calls/tickets from customers and try to resolve their queries, acting as the first point of contact, providing … Main duties of the job The role requires a self-motivated individual, able to demonstrate an aptitude for technology and a flair for troubleshooting. Able to demonstrate excellent customer service, have excellent planning and administrative skills and the ability to manage their time effectively ensuring all objectives and deadlines are met. This post is Fixed Term/Secondment for … until 30/09/2026 due to the needs of the service If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. More ❯

Job summary How would you like to be involved in creating innovative solutions that directly benefit clinical staff and patients within the NHS? In the Informatics Merseyside Development Service, we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations. We are looking for a well organised and enthusiastic individual, who is a strong … in the integration of clinical systems. Integration of Systems (HL7, XML, JSON, Javascript, REST, Rhapsody). This role will be specifically to support the integration team within the development service, Previous integration experience will be essential, and experience of SQL database management. For more information about this Lead Developer role, and about Informatics Merseyside, we will be hosting a … brief and informal virtual session on Microsoft Teams, that you are invited to join.Please email Michael Bland, Head of Development Service (Michael.Bland@imerseyside.nhs.uk)if you would like to be invited to join this session. What we can offer: Hybrid Working Role basedtraining. Continued personal and professional development. A friendly and supportive environment Consideration of requests for Flexible working arrangements More ❯

including hardware, software, networks, cloud, IT services and cyber security. Understanding of the controlling processes for, and experience of a significant portion of, the systems engineering lifecycle (e.g. requirements management, configuration management) Understanding of different lifecycles/methodologies (incremental, SAFe agile, DevOps) Strong architecture skills, alongside process and leadership skills Experience in leading large multi-discipline technical teams … 70+ people on programmes above £100M Experience in Enterprise IT and Service Management programmes Understanding of Zero Trust, Secure By Design, Data Centricity, AI and ML Process Skills/Experience: Experience of the key engineering lifecycle reviews e.g. System Requirements Review (SRR), Critical Design Review (CDR) Experience in performing design trade off working with other architects and engineers … to deliver an integrated and coherent solution Understanding of service operations and security operational management planning Experience working in both delivery and proposal environments and leading key elements of a bid response Ability to generate Basis of Estimates and schedules for security aspects of delivery Experience of designing a secure software development lifecycle (SDLC) for a customer that More ❯

including hardware, software, networks, cloud, IT services and cyber security. Understanding of the controlling processes for, and experience of a significant portion of, the systems engineering lifecycle (e.g. requirements management, configuration management) Understanding of different lifecycles/methodologies (incremental, SAFe agile, DevOps) Strong architecture skills, alongside process and leadership skills Experience in leading large multi-discipline technical teams … 70+ people on programmes above £100M Experience in Enterprise IT and Service Management programmes Understanding of Zero Trust, Secure By Design, Data Centricity, AI and ML Process Skills/Experience: Experience of the key engineering lifecycle reviews e.g. System Requirements Review (SRR), Critical Design Review (CDR) Experience in performing design trade off working with other architects and engineers … to deliver an integrated and coherent solution Understanding of service operations and security operational management planning Experience working in both delivery and proposal environments and leading key elements of a bid response Ability to generate Basis of Estimates and schedules for security aspects of delivery Experience of designing a secure software development lifecycle (SDLC) for a customer that More ❯

users, application/platform owners and end users to help them resolve, co-ordinate, triage, communicate and implement effective operations across the landscape Role Responsibilities Routine Procedures Monitor daily service operations and identify urgent requests Handle incidents and manage escalations Conduct routine checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal … stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance Continuous Improvement - Operations process optimisation Proactively identify opportunities for process improvement Define problem statements, objectives and requirements Analyse options and support in providing recommendations Drive … Documentation of training guide materials for internal procedures Support in generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support root cause analysis and remediation of issues, incidents and escalation. Bridge the gap by translating business requirements to the Tech More ❯

Description RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely and efficiently. We’re looking for an experienced IT Service Desk Lead to oversee our service desk operations and mentor a team of engineers, ensuring exceptional IT support delivery across the business. As an IT Service Desk Lead, you will be responsible for leading … the day-to-day operations of the IT Service Desk, acting as a senior technical escalation point and ensuring high-quality support experience for end users. This role combines hands-on technical support with team leadership, process improvement and service management responsibilities. Key Responsibilities Supervise and mentor the IT Service Desk team Assign and priortise tickets … as a senior escalation point for complex technical issues, working hands-on to resolve high priority incidents Provide advances troubleshooting across Windows OS, Microsoft 365 and Active Directory Monitor service desk metrics and generate reports on performance, trends and service improvements Maintain and improve ITSM tools, workflows and ticketing processes (ServiceNow, Freshservice, etc). Collaborate with the wider More ❯

operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT … of availability, performance, and security to support business objectives. Establish effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server … SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire near Alfreton, hybrid working can be applied for after probation has been completed. Benefits More ❯

operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT … of availability, performance, and security to support business objectives. Establish effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server … SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire near Alfreton, hybrid working can be applied for after probation has been completed. Benefits More ❯

3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 3rd … Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile … to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.* Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user More ❯

Job summary To deliver a professional and expert MaPS systems and support service to optimise decision making and financial management across the agency. The MaPS (Money and People Systems) is underpinned by Oracle Cloud Infrastructure and Fusion applications. Systems: Manage the MaPS Supply Chain Management (SCM) controls and user support processes. Become an expert in SCM E2E … that the MaPS SCM systems procedures and processes are fully documented. Support the development of the MaPS SCM systems including identifying requirements for external suppliers. Regular patch testing Data Management: Review system for data specific non-compliance and monitor data quality. Intelligent Customer Function: Engage with stakeholders to identify opportunities for improvement. Main duties of the job To provide … all. Please visit our careers site for more information https://gov.uk/ukhsa/careers Job description Job responsibilities Essential criteria: Experience in managing a Supply Chain Management systems Experience of delivering systems support within an ITIL aligned organisation Experience in managing inventory, cost management and accounts payable within an ERP system Demonstrable knowledge of managing More ❯

grown, enabling us to become the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include … act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts, identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement, conversion, retention and loyalty. Issuer, TMC and Platform Engagement - Participate in regular calls with key partners More ❯

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard FSM is transforming how field service businesses operate across the globe. Our cutting-edge SaaS platform helps service teams streamline operations, boost productivity, and deliver … exceptional customer experiences - anytime, anywhere. Whether it's job scheduling, asset management, forms, or invoicing, Klipboard gives field service businesses the digital tools they need to grow smarter, faster, and stronger. From independent operators to global enterprises, our customers span industries like facilities management, equipment rental, utilities, fire & security, and more. With teams based in the UK More ❯

Senior AV Support Technician. This position is with a law firm based in London. The Senior Technician will be responsible for delivering a comprehensive, efficient, and error-free AV service for internal and external clients across meeting rooms and collaboration spaces. They will act as the subject matter expert and go-to person for all aspects of Audio Visual … services, providing expert guidance, support, and technical leadership Main duties and responsibilities Service Delivery - Leading by example and defining true 5-star excellence in client service that delivers a market leading edge. - Set up, prepare, configure, test, monitor, and troubleshoot UCASS equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation … corrective solutions, including offsite repair as needed. - Support video production as required to produce, dub, edit, and copy all AV media, uploading these to Vimeo or MS Stream, etc. Service Management - Co-support the management of the firm's outsourced service providers to ensure a high standard of service delivery is provided for technical support More ❯

solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI More ❯

solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI More ❯

IT Service Quality Lead £40,000-£45,000 + Bonus Newcastle (Hybrid Working) We are looking for a visionary IT Service Quality Lead to take charge of service excellence across our clients' organisation. They are a global leader in manufacturing and provide excellent development and progression opportunities. What You Will Do: Define and roll out IT service quality frameworks and standards. Monitor SLAs, KPIs, and customer satisfaction. Spot service gaps, lead root cause analysis, and drive continuous improvement. Mentor IT teams, lead workshops, and promote a culture of quality. Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we’re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You’ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we're a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You'll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

IT Service Delivery Analyst (18 Month FTC) - Birmingham Are you an IT professional ready to make a real difference in healthcare? We're helping a forward-thinking healthcare organisation find a Service Delivery Analyst to ensure critical IT systems run reliably, efficiently and support clinicians and patients alike. In this role, you'll be at the heart of … and patients. You'll collaborate across teams, liaise with vendors and help shape IT services that truly make an impact. What You'll Do Track and report on IT service performance, helping teams improve efficiency and reliability. Coordinate with technical teams and external providers to resolve incidents and maintain service standards. Identify areas for improvement and drive initiatives … healthcare platforms, including NHS systems, ensuring smooth adoption and optimal performance. Document processes and contribute to knowledge sharing across teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical More ❯

Were looking for a skilled Service Delivery Analyst - Security Operations to join a dynamic service delivery team. This role is ideal for someone with a strong background in IT service management anda knowledge of cybersecurity and SOC tooling. Someone who excels at managing stakeholder relationships and translating technical insights into business value. Key Responsibilities: Act as … a liaison between the Security Operations Centre (SOC) and your customer portfolio Deliver regular Service Reviews , performance reporting, and client-facing updates Use ITSM tooling Report onweekly and monthly tasks and actions, ensuring remediation actions are tracked and communicated Essential Skills & Experience: Knowledge of Cybersecurity and SOC tools (e.g. Microsoft Defender) Strong knowledge of ITIL , Agile , and ITSM best … practices Excellent communication , reporting , and stakeholder management skills This role is fully remote and will offer a starting salary of £45,000 and exceptional Company Benefits Keywords: Service Delivery, SOC Liaison, Cybersecurity Reporting, ITSM, Incident Management, Stakeholder Engagement, Microsoft Defender, Sentinel, SSCP, ITIL, SOC Tooling. More ❯

As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS. Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. About DFS It takes a whole lot of passion to be at … skills so you can really find your thing. What you'll be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the bar for … needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready for colleagues to hit the More ❯