176 to 200 of 343 Service Management Jobs in the UK

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...

environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also … involve identifying opportunities for growth, assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point ...

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding ...

summary Working within the Child Health Information Service to support Immunisation data collection from GP practices across Kent and Medway. To ensure data collected is timely, accurate and complete; in addition to supporting the provision of high-quality data to service management, executive team, NHS England … Practices and other service users. The role incorporates aspects of administration, general admin support to ensure the day to day running of the service including developing strong collaborative working relationships between CHIS - IIU and colleagues in primary care and other service users. Main duties ...

company pension scheme, and life assurance We are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will … strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field ...

company pension scheme, and life assurance We are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will … strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field ...

Chief Information Officer/Head of Technology Overview Our client is a leading financial services institution specialising in banking, asset management and securities services. The business operates at scale across complex markets and requires a transformative technology leader to modernise platforms, enhance operational resilience, and advance digital client experience. … security, and data management. The role is responsible for aligning technology investment to business growth and long-term transformation initiatives across trust, custody, asset management, and banking services. This is a newly created role offering the individual a chance to define and shape the business' long term technology strategy. ...

Chief Information Officer/Head of Technology Overview Our client is a leading financial services institution specialising in banking, asset management and securities services. The business operates at scale across complex markets and requires a transformative technology leader to modernise platforms, enhance operational resilience, and advance digital client experience. … security, and data management. The role is responsible for aligning technology investment to business growth and long-term transformation initiatives across trust, custody, asset management, and banking services. This is a newly created role offering the individual a chance to define and shape the business' long term technology strategy. ...

Service Desk Analysts are wanted by an established FinTech software company. You will be a central point of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. What We're Looking For: Experience within an I.T Service Desk … Solutions focused with a practical and results driven mindset. Thrives in a fast-paced environment, capable of managing multiple priorities effectively. Technical Overview: Enterprise service management toolset Remote support tools Windows 10-11, Microsoft Office 2016 and Office365 Intune application packaging and build deployments including OOBE. Desktop hardware ...

high-quality IT services and building strong client relationships? Join our Aerospace, Defence and Security (ADS) team and play a key role in supporting service delivery for critical projects. This is a full-time, on-site role based in the Cheltenham, Gloucestershire area, where youll work closely with … senior service manager to ensure smooth operations and outstanding client engagement. What youll be doing Monitoring and measuring service delivery against performance indicators to demonstrate achievements against contract and SLA expectations. Delivering services within agreed scope, timescales, financial and quality measures. Supporting continuous service improvement and evolution ...

looking for an?ambitious?and?enthusiastic? Cutover Lead ?to join our Transformation team (Hybrid/On-site asrequiredduring cutover periods) The role provides project management delivery to create a coordinated cutover plan across the various areas of the programme, covering Data, Technical and Business streams.Itis responsible forthe … management of the cutover plan, ensuring seamless transition from project delivery to business-as-usual operations. Main responsibilities In this roleyoull Establish an overall approach and project plans to ensure the 3 major streams of work (Data, Technical, Business) can be delivered in the desired cutover window Define ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

leads a team who manage the supply chain. This is achieved through ensuring that suppliers are conformant to Group policies and standards, meeting performance, service level and commercial obligations, and taking action when they aren't. Duties will include: Ensure that suppliers are accurately categorised in accordance to their … contribution to the Group based on risk, materiality and criticality Build and run robust commercial and procurement approach as part of Supply Chain Management practices through working to ensure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part ...

identifies technology innovation within operations and online learning and supports business case development for these technologies. Experience & Knowledge Proven experience in business engagement, relationship management, or business analysis roles within technology environments Understanding of IT service management frameworks (ITIL or similar) Experience working with or within … successfully bridging business and technology teams Skills & Competencies Exceptional communication skills with ability to translate technical concepts for non-technical audiences Strong stakeholder management and influencing capabilities at all organisational levels Problem-solving mindset with analytical and strategic thinking abilities Project management skills with ability to manage multiple ...

identifies technology innovation within operations and online learning and supports business case development for these technologies. Experience & Knowledge Proven experience in business engagement, relationship management, or business analysis roles within technology environments Understanding of IT service management frameworks (ITIL or similar) Experience working with or within … successfully bridging business and technology teams Skills & Competencies Exceptional communication skills with ability to translate technical concepts for non-technical audiences Strong stakeholder management and influencing capabilities at all organisational levels Problem-solving mindset with analytical and strategic thinking abilities Project management skills with ability to manage multiple ...

identifies technology innovation within operations and online learning and supports business case development for these technologies. Experience & Knowledge Proven experience in business engagement, relationship management, or business analysis roles within technology environments Understanding of IT service management frameworks (ITIL or similar) Experience working with or within … successfully bridging business and technology teams Skills & Competencies Exceptional communication skills with ability to translate technical concepts for non-technical audiences Strong stakeholder management and influencing capabilities at all organisational levels Problem-solving mindset with analytical and strategic thinking abilities Project management skills with ability to manage multiple ...

/week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives … have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance. Key Responsibilities CMDB Management Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity. Define and enforce governance policies for configuration item (CI) lifecycle management. ...

troubleshooting, and looking for growth and the support to develop new skills and expertise. VOIP (Voice over Internet Protocol) is a key product and service for Gigaclear, and this is a 12 month maternity cover where you will gain a thorough understanding, learning all about the processes and tools … that are involved in the provision of our VOIP services. The role sits in our Service Operations department therefore along with managing the end-to-end lifecycle and performance of our VOIP services, owning, prioritising, and managing escalated issues from our Customer Services teams, your focus will ...

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting … processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient ...

area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results … driven, and possess proven technical expertise within the IT Managed Service sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader. Main Responsibilities for the successful Tech Manager ...

Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training … Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities * You will oversee the configuration, and in-life support of mobile ...

looking for a career move where you will be the first point of contact for customers, understanding customer queries, incidents and service requests, supporting to ensure efficiently logged, triaged and resolved or escalated appropriately by the relevant team then this role could be for you. Read on for further … role: Act as the first point of contact for customers via email and ticketing system. Log, categorise and prioritise incidents along with service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through ...