176 to 200 of 647 Service Management Jobs in the UK

of IT systems and services. Required skills: Working knowledge of end-user computing and networking troubleshooting (TCP/IP, DNS, SMTP). Experience with IT infrastructure, systems administration, network management, and end-user support services. Experience with Service Management or Ticketing Tools like Jira Service Management, ServiceNow. Experience with IDP platforms like Okta, Azure. Strong … communication skills, both written and verbal. Ability to analyze business processes, procedures, and training materials. Analytical and problem-solving skills. A service-oriented attitude. Ability to drive change and handle difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems and services More ❯

hands-on approach with customers, demonstrating what best-in-class looks like both in terms of operational effectiveness and client communication. What You'll Bring Extensive experience in Account Management or Customer Success as well as senior leadership experience (e.g as Head of or Director of Customer Success/Account Management team), preferably in a SaaS business. A … strategic mindset and ability to build and maintain business insight. Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention. Excellent people management skills and experience building highly effective teams. The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals … our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! About Us Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia More ❯

meet business needs while adhering to best practices and governance strategies Your responsibilities in the role Manage incidents and problems related to Power Platform and SharePoint environments. Perform change management activities, from small amendments to large-scale projects. Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture. Ensure adherence to ICT policies and governance strategies … for existing apps and workflows. Develop and integrate Power Automate workflows with external toolsets. Support international colleagues through service management and relationship building. Redevelop and decommission outdated forms and workflows. Provide user guidance, training, and create service documentation. Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead Skills and Experience … Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

meet business needs while adhering to best practices and governance strategies Your responsibilities in the role Manage incidents and problems related to Power Platform and SharePoint environments. Perform change management activities, from small amendments to large-scale projects. Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture. Ensure adherence to ICT policies and governance strategies … for existing apps and workflows. Develop and integrate Power Automate workflows with external toolsets. Support international colleagues through service management and relationship building. Redevelop and decommission outdated forms and workflows. Provide user guidance, training, and create service documentation. Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead Skills and Experience … Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

or more ServiceNow instances. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features. Demonstrated experience assisting with ServiceNow configuration and deployment. Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow. It would be great if you had: Experience of domain separation. Certifications indicating experience of other ServiceNow modules … such as Customer Service Management (CSM), Employee Workflow, Security Operations (SecOps), Governance, Risk, and Compliance (GRC), IT Operations Management (ITOM), or IT Asset Management (ITAM). If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear More ❯

or more ServiceNow instances. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features. Demonstrated experience assisting with ServiceNow configuration and deployment. Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow. It would be great if you had: Experience of domain separation. Certifications indicating experience of other ServiceNow modules … such as Customer Service Management (CSM), Employee Workflow, Security Operations (SecOps), Governance, Risk, and Compliance (GRC), IT Operations Management (ITOM), or IT Asset Management (ITAM). If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you More ❯

or 2 DAYS IN OFFICE PER WEEK HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain catalogue content and workflows, and collaborate with IT … What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL practices. Strong attention to detail and organisational skills. Ability to produce clear reports and documentation Confident communication More ❯

or 2 DAYS IN OFFICE PER WEEK HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain catalogue content and workflows, and collaborate with IT … What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL practices. Strong attention to detail and organisational skills. Ability to produce clear reports and documentation Confident communication More ❯

IT support, systems administration, or a related field, with a strong understanding of enterprise IT environments. Candidates for this Technical Support Engineer role will have proven experience in a service desk or technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · Root Cause Analysis · Knowledge Sharing & Reporting · Cross … Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk software (e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and … JIRA, Zendesk, SQL, and familiarity with cloud technologies (AWS, Azure, etc.). · Ability to work independently, while also collaborating effectively with cross-functional teams to resolve issues and improve service quality. · A strong passion for customer success, delivering high-quality support and ensuring a positive experience for all customers. Desirable · Certifications such as Microsoft Certified: Windows Server or Microsoft More ❯

Umbrella Engagement - Service Transition/Service Introduction Manager - 3 days on site in the North West Successful candidate will have a thorough knowledge in all aspects of Service Transition/Introduction Lifecycle. In addition - the successful candidate will need to have experience in the following; Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies … In depth understanding of Service Management principles eg Change and Release management - ideally holding a recent ITIL accreditation Outstanding Stakeholder Management skills Highly likely to have worked as a Transition/Introduction Manager in medium/large sized fast paced organisations with multiple business units spread across multiple locations Reasonable Adjustments: Respect and equality are core More ❯

over 10 years ago specialising in financial consulting to support Central Government departments improve the accuracy and efficiency of their accounts and processes. Since then, we have developed our service offerings significantly, where we are now trusted strategic delivery, and transformation partners for clients across Central Government, Healthcare, Education, Non-for Profit, and many Private Sector organisations. Our key … the services we deliver to our clients. We are recruiting for a PMO Delivery Consultant to join our existing internal delivery team, who will work with the Function's Service Delivery & Engagement Managers (SDEM) to ensure internal and external governance, and support the successful delivery of work packages and services across multiple client accounts. The successful individual will need … will need to have strong knowledge and experience of working within client-facing roles where they have delivered governance, reporting, and general project support duties, supporting project delivery and service management activities etc. They will need to demonstrate strong experience in delivering and adhering to process, continuous improvement, and prioritisation of activities. The ideal candidate would have experience More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

line IT technical support by resolving a range of IT issues supporting staff, students, and visitors. Responsible for troubleshooting and solving escalated issues and will promptly action incidents and service requests assigned via our IT Service Management tool, ensuring appropriate updates and call management is prioritised. Essential Criteria 2nd line support experience Experience working with IT … Service management tools Technical support experience If you meet the above criteria, then I would like to hear from you asap. Please contact Niall Lennon on for a confidential discussion. More ❯

meets the ongoing and diverse needs of our customers. We have a wide variety of fascinating technical challenges to overcome and have ambitions to lead the way for Field Service professionals to get their jobs done more efficiently and effectively. You will utilise an arsenal of market-leading tools and techniques, in order to implement, test, and deliver (at … our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! About Us Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia … New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven More ❯

using the applications effectively. Key Responsibilities Provide support for both enterprise and custom-built applications. Investigate, troubleshoot, and resolve application issues, coordinating with development teams as needed. Manage incident, service request, and problem tickets through the IT Service Management (ITSM) system. Participate in diagnosing issues, system upgrades, patch management, and application deployments, sometimes with customers. Assess … and monitoring tools. Strong communication skills. A collaborative team member who adapts quickly, embraces new challenges, and is eager to learn new skills. Preferred: Understanding of ITIL principles and service management practices. Experience with MS SQL Server, Postgres and/or Maria DB Knowledge of AWS and Terraform an advantage Experience with scripting (e.g., PowerShell, Python) or automation More ❯

Job Role: Service Delivery Manager Location: UK Reporting to: Global Client Experience Director Established in 1984, MAK-SYSTEM's vision is to design, develop, and deliver globally best-of-breed software to manage Blood, Plasma, Tissue, and Cells from end to end using the best technologies and functionalities for the patient's benefit. Our software solutions continuously support the … with customers as a trusted advisor who deeply understands their unique challenges and goals. Create and manage existing relationships with your allocated clients. Strong relationships and best in class service are critical to the success of this role. Identify and build relationships with key influencers and decision-makers within the executive teams of our customers Manage and deliver per … Service Level Agreement. Deliver periodic Service Reviews with allocated clients following contract requirements Manage service transition into production for newly acquired customers. Take ownership for critical and escalated incidents for allocated clients. Organize yearly activities and provide visibility to involved parties. Participate in defining and negotiating support frameworks for new customers. Continually review existing processes, procedures and More ❯

Description CONTRACTOR MUST BE ELIGIBLE FOR BPSS Role Title: Service Designer Location: Manchester Duration: 31/10/2025 Pay Rate: £450 MUST BE PAYE THROUGH UMBRELLA Role Description: We are seeking a detail-oriented and strategic Service Designer to establish the foundational structure for service mapping and design across our organization. This role will be instrumental … in defining, visualizing, and standardizing how services are identified, categorized, and presented, ensuring alignment with business goals and operational efficiency. Key Responsibilities: 1. Establish Service Mapping Foundations Define and document the current portfolio of services offered across the organization. Collaborate with stakeholders to validate and refine the service inventory. 2. Define Service Display Criteria Develop and implement … criteria for how services should be represented, including: Service Layers and Color Coding for visual clarity. Service Level Agreements (SLAs) and performance metrics. Priority Levels based on business impact and urgency. Ownership Models (In-house vs. Supply Chain/Third-party). Hosting Locations (Cloud, On-premises, Hybrid). 3. Design Service Presentation Structure Create a standardized More ❯

Staines, Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you … ll be doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools … Experience with troubleshooting tools (e.g., Wireshark, Traceroute). Proficiency in object-oriented programming (Java preferred). Ability to analyse log files and apply standard debugging concepts. Familiarity with incident management, knowledgebase usage, defect management, and escalation processes. Excellent written and verbal communication skills. Why join? This role offers the opportunity to work at the forefront of enterprise technology More ❯

within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead and … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services More ❯

and help shape the future of our mobile apps. We have a wide variety of fascinating technical challenges to overcome and have ambitions to lead the way for Field Service professionals to get their jobs done more efficiently and effectively. Your team will utilise an arsenal of market-leading tools and techniques, in order to implement, test, and deliver … our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! About Us Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia … New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven More ❯

our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! About Us Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia … New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot … workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. More ❯

ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … scale ServiceNow Platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc). Extensive experience in IT Service Management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organization. Be highly organized, meticulous, structured and methodical in delivery. Take full More ❯