176 to 200 of 747 Service Management Jobs in the UK

HaloPSA Service Owner Location: Nottingham - Hybrid Working This is a temp to perm role and the salary is £35K to £45K DOE plus excellent benefits Our client is happy to consider an IT Graduate for this role The person will ideally be based in Nottingham close to their office … configuration. The successful candidate will lead a new ITSM/PSA solution, Halo PSA and be responsible for ensuring the smooth deployment and ongoing management of the system, driving continuous improvement, and aligning the solution with business objectives. The role will be critical in ensuring the successful setup, optimisation … and maintenance of Halo PSA. The ideal candidate will have in-depth experience of Halo PSA, Halo ITSM, or Halo Service Desk and will have previous knowledge of being able to create customer workflow & Processes, and also experience integrating with other 3rd party systems. Ideal experience/qualifications - Experience More ❯

days per week can be worked remotely. Monday's are office days. Company pension Life assurance The ideal candidate for the role of Service Manager is experienced in implementing service improvement initiatives and managing service quality standards. You will be familiar with service management frameworks … such as ITIL or Six Sigm and have a proven record of achieving service related KPIs and customer satisfaction targets. Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment is essential, alongside excellent leadership and people management skills. As a Service Manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimising efficiency and productivity. You will also More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM … members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related … to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of the customer"). Change Management: Ensure new ITSM functionality is deployed with stakeholders' awareness and concerns raised are proactively addressed. Consistency More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM … members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related … to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of the customer"). Change Management: Ensure new ITSM functionality is deployed with stakeholders' awareness and concerns raised are proactively addressed. Consistency More ❯

diagrams and functional models. Proven success in systems engineering environments. Excellent customer-facing skills and requirements analysis capabilities. Knowledge of related disciplines like program management, supplier management, and service management. Experience conducting trade solutions to assess options and define optimal solutions. Strong understanding of requirements and user … scenario development. Experience designing/delivering systems in virtualized environments. Knowledge of Service-Oriented Architectures. Security & Compliance Experience: Understanding of IT risks, security implementations, and software programs. Knowledge of CIA principles and applying security best practices. Experience defining security requirements and managing traceability. Experience obtaining and maintaining accreditation for … secure systems. Production of security documentation (e.g., SyOPS, RMADs, Security Management Plans). Bonus Skills ITIL and Service Management roles and processes. Knowledge of Air Traffic Management or safety-related systems. Commitment to sharing ideas, technologies, and best practices. Innovative thinking and unconventional approaches. Effective communication More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role is crucial to ensuring … both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and IT departments of third … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

eager to work with cutting-edge technologies? This is an exciting opportunity to contribute to a high-performance IT environment within a dynamic public service setting. We're looking for skilled IT Infrastructure Specialists to help build, deploy, and maintain a wide range of IT systems. If you're … Server apps, Storage Area Networks, and Networking technologies. Provide Technical Support - Offer technical support and solutions to staff, partners, and users, ensuring high-quality service delivery and system performance. Collaborate on IT Projects - Contribute your technical skills to exciting projects, enhancing and deploying IT infrastructure solutions. Enhance IT Service Management - Drive a process-focused approach to IT Service Management, ensuring all targets and KPIs are met for customer satisfaction and smooth IT operations. Mentor & Develop Team Members - Support and mentor junior staff, fostering a collaborative, growth-oriented environment. Ensure Reliability & Performance - Help maintain system reliability More ❯

IT Asset Management Administrator, Global Law Firm, Manchester (Hybrid, 2/3 Days Work from Home This is a new role within a dynamic and ambitious IT function at a renowned, 3,000-user, global law firm during a period of significant IT transformation. The IT Asset Management Team is a crucial part - overseeing IT procurement, distribution, licence management, service management, and asset control. This role is at the junior end of a team of three and we are seeking someone highly organised & customer focused wo has had some exposure to It asset and … Monitor and track software license usage to ensure optimal asset utilisation Identify and deactivate redundant software to reduce costs, ensure compliance, and improve resource management Manage the Asset Control mailbox and support queue in line with internal processes Conduct asset database audits to verify records and maintain compliance Coordinate More ❯

Description Senior Infrastructure Engineer Leidos is seeking an experienced Senior Infrastructure Engineer to lead a team in supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires advanced expertise in Linux administration, automation, and system integration, some basic Windows experience, along … infrastructure. This role requires a daily in-office presence. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring & Optimization: Utilize to proactively enhance system performance. Security & Compliance: Ensure adherence to industry best practices, including patch management, vulnerability assessments More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation and Northern … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses, managing … internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager is responsible More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation and Northern … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses, managing … internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager is responsible More ❯

and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis * Working with third … customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker … restores and the Application Disaster Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting * Experience More ❯

Description Infrastructure Engineer Leidos is seeking an experienced Infrastructure Engineer to be part of a team maintaining and supporting an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires hands-on experience with Linux administration, automation, and system integration and some basic Windows Experience. … employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. Performance Monitoring & Optimization: Utilize tools to monitor and fine-tune system performance. Security & Compliance: Ensure adherence to industry best practices, including More ❯

Service Transition Manager - Automotive FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition Manager Type - Fixed term contract (6 months) likely extension Location - Hybrid, 2/3 days per week in the office (London, Victoria) Salary … pa, pro rata Spec - Key Responsibilities Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment. Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase. Establish and … document all service management processes, support models, SLAs, and early life support arrangements. Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required. Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers. Support the More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced IP Network Engineer. In this role you will be responsible for the engineering provision, development, management, and maintenance of the … platforms and to propose and develop appropriate operational, maintenance and provisioning procedures to ensure the reliability of the above networks meets customer requirements and service levels. Specific duties for the IP Network Engineer will include: Operate, maintain and manage IP & MPLS networks, Corporate LAN, Broadband BNGs Operate, maintain and … manage broadband RADIUS platform, DDoS protection systems Operate, maintain and manage network monitoring platform, IP/SIP/MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions and technologies Liaise More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced IP Network Engineer. In this role you will be responsible for the engineering provision, development, management, and maintenance of the … platforms and to propose and develop appropriate operational, maintenance and provisioning procedures to ensure the reliability of the above networks meets customer requirements and service levels. Specific duties for the IP Network Engineer will include: Operate, maintain and manage IP & MPLS networks, Corporate LAN, Broadband BNGs Operate, maintain and … manage broadband RADIUS platform, DDoS protection systems Operate, maintain and manage network monitoring platform, IP/SIP/MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions and technologies Liaise More ❯

Our client seeks a IP Network Engineer to join their team. Role Profile: To be responsible for the engineering provision, development, management, and maintenance of the IP & MPLS networks, Corporate LAN, broadband RADIUS & BNGs, DDoS protection and related systems and platforms. To propose and develop appropriate operational, maintenance and … provisioning procedures to ensure the reliability of the above networks meets customer requirements and service levels. Key Responsibilities: Operate, maintain and manage the IP & MPLS networks Operate, maintain and manage the Corporate LAN Operate, maintain and manage broadband BNGs Operate, maintain and manage broadband RADIUS platform Operate, maintain and … manage DDoS protection systems Operate, maintain and manage network monitoring platform Configure and maintain the IP & MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions/technologies Liaise with Product More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT … services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual … Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT … services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual … Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT … services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual … Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes More ❯

for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal … and dependent external organizations). Main duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices. Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity. Be the responsible owner for … the Change Management policy and supporting processes including chairing the Change Advisory Board (CAB). Strategic planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make More ❯

evolve and transform the student and staff experience at UAL. As an Application Support Analyst , you will provide specialist support within the Student Experience service teams, developing and maintaining supported services. You will liaise with internal teams and external suppliers to investigate, diagnose and contribute to the resolution of … incidents and service requests. You will perform requirement analysis for change initiatives, contribute to relevant project work and ensure release processes and procedures are maintained, enabling smooth transition into operations. In this recruitment round, we are seeking two Application Support Analysts to work across our Student Experience service … including third-party SaaS solutions and on-prem data solutions Experience of managing customer relationships and third-party suppliers A good understanding of ITIL service management processes and experience of using a service management tool Effective oral and written communication skills Ability to communicate with people More ❯

platform build projects and knowledge of data engineering concepts would be advantageous. The successful candidate will be part of the delivery team for the Service Experience and Technology Transformation programme (SETT), which aims to transform the services provided to our members alongside our Scheme Administration partners, TCS. A new … contract with TCS begins in July 2025, and the team is currently managing an implementation programme that will shape our collaboration with TCS and service delivery to members for the foreseeable future. Additionally, the candidate will be involved in projects arising from the Nest Corporate Strategy. We are open … here . Directorate/Department Overview The Lead Project Manager will be a member of the Scheme Change Programmes Team, responsible for managing technology, service, organisational, and operational change in a controlled, timely, and commercial manner. This team is part of the wider Change Programmes & Service Management More ❯

from their investment in technology. This is a hybrid role between the delivery and commercial teams and guides the ongoing definition of our managed service solution and the delivery of great outcomes for our customers. Day-to-day work involves developing and executing account plans, service delivery, and … project management and collaborating with stakeholders across our internal and customer teams. Work includes scope, planning, mobilising, managing and reporting on contracts and projects that cover cloud consultancy, machine learning, data platform, and advanced analytics solutions for our customers - built with modern tools across the open source and cloud … as part of the commercial team Maintaining positive relationships with customers and development of account development plans in conjunction with them Opportunity and account management as a quota bearing member of the commercial team Assessing customer feedback and using your creativity to establish, improve, and refine services. Building partnerships More ❯

from their investment in technology. This is a hybrid role between the delivery and commercial teams and guides the ongoing definition of our managed service solution and the delivery of great outcomes for our customers. Day-to-day work involves developing and executing account plans, service delivery, and … project management and collaborating with stakeholders across our internal and customer teams. Work includes scope, planning, mobilising, managing and reporting on contracts and projects that cover cloud consultancy, machine learning, data platform, and advanced analytics solutions for our customers - built with modern tools across the open source and cloud … as part of the commercial team Maintaining positive relationships with customers and development of account development plans in conjunction with them Opportunity and account management as a quota bearing member of the commercial team Assessing customer feedback and using your creativity to establish, improve, and refine services. Building partnerships More ❯