201 to 225 of 337 Service Management Jobs in the UK

Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join … reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working ...

Manager to oversee the governance and delivery of technology change across a highly regulated financial environment. Key Responsibilities Manage end-to-end IT Change Management processes, including standard and emergency changes. Chair CAB meetings and ensure change risk, impact, and readiness assessments are completed. Ensure full compliance with regulatory … metrics and drive continuous process improvement. Collaborate closely with IT, Risk, Audit, and DevOps teams. Skills & Experience Strong experience in IT Change or IT Service Management roles. Strong ITIL background; ITIL certification preferred. Experience in regulated environments (banking/FS ideal). Familiarity with ServiceNow and enterprise-scale ...

features. Familiarity with DevOps tools such as Azure DevOps. Salesforce certifications (e.g., Salesforce Developer, Technical Architect). Knowledge of ITIL framework and service management best practices. If you're an experienced Salesforce professional with the necessary clearance and skills, we'd love to hear from you. Apply ...

Shared Services to lead the delivery, performance, and continuous improvement of shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership … shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change, and Service Level Management. Lead ...

been completed, there is an opportunity for hybrid working with one day per week away from the office. Key Responsibilities Team Leadership & People Management Lead, coach and develop an on shore and off shore development team, fostering a high performing, collaborative engineering culture. Run regular 1:1s, performance reviews … Maintain awareness of best practices across .NET, modern front end frameworks and cloud platforms; set and evolve coding standards and guardrails. Third Party & Operational Management Serve as the primary point of contact for third party desktop and infrastructure support providers, coordinating fixes, improvements and roadmaps. Ensure SLAs and SLOs ...

clear governance is required to control how this data is accessed, shared, modified, and transferred. This role is suited to a senior project or service manager with strong regulatory awareness and experience operating in complex delivery environments. You must be comfortable owning governance, making decisions, and working across disciplines. … Supply Chain to resolve issues pragmatically Represent governance interests in audits, assurance activities, and programme forums Drive continuous improvement of tools, workflows, and service models Enable secure, traceable data exchange between related programmes and third parties Knowledge, Skills, Qualifications & Experience Essential - Experience working in the nuclear sector ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line support … global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line support … global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

looking for a new challenge? My client is seeking a talented professional to join their dynamic team and lead the architecture for ITSM and service integration across a multi‐supplier environment. In this role, you will define and deliver the architectural roadmap for ITSM tooling—particularly around … working closely with delivery teams and major third‐party suppliers. You’ll act as the primary architect within the team, shaping end‐to‐end service integration, data architecture (incl. CMDB), and new tool integrations. You will be involved in but not limited to: Create and govern the architectural roadmap ...

improvement Contribute to application roadmaps and planning Deliver user training where required Essential Experience Proven experience in application support (L2/L3) Experience with service management systems and processes Strong knowledge of configuration management, patching, and application security Experience in a customer-facing IT support role Ability … manage multiple priorities and work independently Strong communication and stakeholder management skills Knowledge of UK Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able ...

improvement Contribute to application roadmaps and planning Deliver user training where required Essential Experience Proven experience in application support (L2/L3) Experience with service management systems and processes Strong knowledge of configuration management, patching, and application security Experience in a customer-facing IT support role Ability … manage multiple priorities and work independently Strong communication and stakeholder management skills Knowledge of UK Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able ...

looking for a new challenge? My client is seeking a talented professional to join their dynamic team and lead the architecture for ITSM and service integration across a multi-supplier environment. In this role, you will define and deliver the architectural roadmap for ITSM tooling-particularly around … working closely with delivery teams and major third-party suppliers. You'll act as the primary architect within the team, shaping end-to-end service integration, data architecture (incl. CMDB), and new tool integrations. You will be involved in but not limited to: Create and govern the architectural roadmap ...

data are secure, resilient, and fit for immediate business needs. This role balances strategic oversight with hands-on delivery, focusing on stability, risk management, and practical improvement. You'll oversee infrastructure, specialist and enterprise systems, cybersecurity, and data, while managing key third-party IT partners. Working closely with senior … external partners to ensure reliable, high-quality services. Act as the senior IT voice with leadership, shaping priorities and contributing to organisational planning. IT Service Management: Stabilise and improve day-to-day IT services, owning the service desk model, embedding KPIs, and ensuring effective change, communication ...

data are secure, resilient, and fit for immediate business needs. This role balances strategic oversight with hands-on delivery, focusing on stability, risk management, and practical improvement. You'll oversee infrastructure, specialist and enterprise systems, cybersecurity, and data, while managing key third-party IT partners. Working closely with senior … external partners to ensure reliable, high-quality services. Act as the senior IT voice with leadership, shaping priorities and contributing to organisational planning. IT Service Management: Stabilise and improve day-to-day IT services, owning the service desk model, embedding KPIs, and ensuring effective change, communication ...

receive timely and effective technical assistance. Key Responsibilities * Provide technical support via phone, email, and in person* Log and manage incidents through the IT service management system* Monitor and maintain business systems, networks, and applications* Support IT compliance standards (ISO27001 and Cyber Essentials)* Identify recurring issues and help … What We're Looking For * Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server* Strong problem-solving skills with ownership of issues end-to-end* Customer-focused approach with excellent communication skills* Team ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … product roadmaps for each OpCo, aligned to Odevo’s strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps Track ...

organisation in their search for an experienced IT Manager to join their friendly and collaborative team. This role offers a balance of strategic oversight, service management, and hands-on technical leadership. Key Responsibilities Oversee the organisation’s IT services, including management of third-party suppliers and associated … budgets. Ensure SLAs and service standards are established, monitored, and consistently met. Act as the primary escalation point for 2nd line support technicians. Maintain adherence to GDPR and data security frameworks Take a proactive, hands-on approach to resolving complex technical issues as they arise. Experience & Skills Required Proven ...

stable, and performing well Leading and supporting the IT operations and IT support team Helping deliver projects from a technical and from a project management front Putting practical IT processes and best practices in place Monitoring systems, responding to incidents, and driving issues through to resolution Planning and delivering … knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS) Familiarity with IT service management frameworks (ITIL is a plus) A practical problem-solver with clear communication skills Comfortable supporting everyone from non-technical users ...

calm, capable and experienced professional to ensure high-priority incidents are handled efficiently and professionally. Your ability to manage communication, coordinate resolution, and maintain service continuity will be absolutely key. The Role: Lead and manage high-priority and major incidents from initiation to resolution Coordinate cross-functional IT teams … updates to stakeholders at all levels Drive post-incident reviews, root cause analysis and long-term fixes Monitor incident trends and work on continuous service improvement Maintain robust incident logging and documentation About You: Previous experience as an IT Incident Manager or Major Incident Lead Confident under pressure with ...

Manager ensures SZC can manage licensed technical data effectively and responsibly, supporting project delivery and compliance. This role is ideal for experienced project or service managers who want to broaden their scope into governance and regulatory oversight. Training will be provided on IP-specific requirements. You will … Supply Chain, IT, and Engineering to resolve challenges. Governance & Reporting: Represent IP in audits and governance forums. Continuous Improvement: Improve IP tools, workflows, and service design. Knowledge Transfer: Enable secure, traceable exchange of licensed data between SZC and HPC Here's What You'll Need Essential Proven experience ...

money Ensuring effective governance compliance and procedures are in place for systems and projects Ensuring rapid and effective troubleshooting and procedures in place Service planning, transformation, efficiency and productivity and development Data collection and analysis to support centrally led initiatives (i.e. Right test Right time) and the NCL Digital … Diagnostic Strategy drive diagnostic services forward Ensuring Digital Diagnostic systems contribute to effective patient management across the trust and satellite sites and are configured in a way that they support the delivery of cost improvement Effective project management Responsible for overseeing the training of clinical and non-clinical ...

technical support to all FI user groups, ensuring devices, accounts, and core services are available, secure, and compliant. The role blends day today helpdesk service responsibilities, with administration tasks and with basic (foundational) cyber security tasks proactively improving Microsoft Secure Score, maintaining endpoint protection, and keeping devices patched … logged and tracked via the helpdesk system Ensuring all end user devices (hardware and software) run to the highest standards and quality of service (performance), and with minimal disruption or downtime. This would include provision and maintenance of user accounts, groups, licenses, and devices (join, enroll, retire), following joiner ...