201 to 225 of 929 Service Management Jobs in the UK

the ideal candidate will shape the strategy, design, and transformation of complex infrastructure landscapes—including Wintel, Linux, Network, Voice, Collaboration, Mobility, Observability, End-User Computing, End-User Services, and Service Desk. You will lead and drive architecture review boards and provide strategic direction. This role acts as a key advisor to senior leadership and ensures that infrastructure investments align … high-performing solutions across multiple domains: Wintel & Linux platforms Network (LAN/WAN/SD-WAN, Wireless, Firewalls) Unified Communication/Voice/Collaboration (Cisco, MS Teams) Mobility & Endpoint Management (Intune, MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR … Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of More ❯

the ideal candidate will shape the strategy, design, and transformation of complex infrastructure landscapes—including Wintel, Linux, Network, Voice, Collaboration, Mobility, Observability, End-User Computing, End-User Services, and Service Desk. You will lead and drive architecture review boards and provide strategic direction. This role acts as a key advisor to senior leadership and ensures that infrastructure investments align … high-performing solutions across multiple domains: Wintel & Linux platforms Network (LAN/WAN/SD-WAN, Wireless, Firewalls) Unified Communication/Voice/Collaboration (Cisco, MS Teams) Mobility & Endpoint Management (Intune, MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR … Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of More ❯

with a focus on uptime, resilience, and cost-efficiency. Perform performance tuning, system optimisation, and capacity planning to ensure infrastructure reliability and maintainability. Engage in Major Incident and Problem Management, including conducting Root Cause Analysis (RCA) and implementing long-term solutions. Conduct regular reviews across client estates, proactively identifying and addressing potential risks or inefficiencies. Develop and maintain comprehensive … system documentation, including High-Level and Low-Level Designs (HLDs/LLDs), operational procedures, and knowledge base content. Use service management tools to manage and prioritise tasks, ensuring SLA adherence and timely resolution of incidents and requests. We're looking for relevant experience in 3rd Line with: Good knowledge of Microsoft Technologies as well as Networking, Virtualisation and … technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation Or Onsite support experience Experience in the implementation or management of company policies and procedures CCNA, VCP, MCP, NCDA is desirable Experience with Incident Management, Problem Management, Change Management More ❯

CMDB. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

CMDB. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

365. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … roadmaps. Key Responsibilities/Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development … of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities More ❯

Configure, upgrade, deploy. - Knowledge and practical experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies; Active Directory, Microsoft Exchange. - Knowledge of ITIL IT service management model; - Knowledge of Incident and Problem Management processes and experience in this area; - Ability to write technical documentation and user guides; - Ability to communicate effectively orally More ❯

at an enterprise level, with hands-on experience across ITSM and ITOM modules. Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement. Strong stakeholder management skills, with a track record of influencing senior leaders and aligning technology with business priorities. Experience leading and developing high-performing technical teams, including developers and system administrators. ServiceNow … Administrator and Implementation Specialist (or equivalent experience). A strategic mindset with the ability to balance long-term vision with hands-on execution and operational delivery. Strong understanding of Service Management frameworks (e.g. ITIL v4) and experience driving service excellence. Excellent communication and presentation skills, with the credibility to operate at CXO level across a complex, multi More ❯

with application software installation and use. Deliver training to new hires on IT systems, services, and best practices. Respond to and resolve technical issues in accordance with established IT service management processes. Maintain accurate records of service requests and incident resolutions. Perform occasional physical tasks (e.g., lifting equipment, accessing under-desk cabling). Provide occasional out-of More ❯

business stakeholders, and blueprint owners to identify and implement critical enhancements, manage EVM/CMMC requirements, and oversee product upgrades and patching. You will be the linchpin in relationship management, bridging the gap between shops, functional teams, implementation squads, and support operations. Your primary focus will be ensuring seamless integration and alignment of perspectives from a diverse array of … stakeholders, including Product Managers, Technical Anchors, Service Owners, and Developers across Digital Technology and our Capacity Functional Team. This is an unparalleled opportunity to make a significant impact on our manufacturing processes, driving efficiency and innovation. Join us and be a key player in propelling GE Aerospace to new heights of technological excellence. Job Description Role Responsibilities • Demonstrate superior … with customers and stakeholders for requirements gathering, fine-tuning, and obtaining product feedback. • Own and manage MES solutions deployed across GE sites in Europe, ensuring technical product ownership and service management. • Possess a deep understanding of the technology stack and its impact on the final product. • Act as a bridge between implementation teams, stakeholders, shops, and support teams through More ❯

business stakeholders, and blueprint owners to identify and implement critical enhancements, manage EVM/CMMC requirements, and oversee product upgrades and patching. You will be the linchpin in relationship management, bridging the gap between shops, functional teams, implementation squads, and support operations. Your primary focus will be ensuring seamless integration and alignment of perspectives from a diverse array of … stakeholders, including Product Managers, Technical Anchors, Service Owners, and Developers across Digital Technology and our Capacity Functional Team. This is an unparalleled opportunity to make a significant impact on our manufacturing processes, driving efficiency and innovation. Join us and be a key player in propelling GE Aerospace to new heights of technological excellence. Job Description Role Responsibilities • Demonstrate superior … with customers and stakeholders for requirements gathering, fine-tuning, and obtaining product feedback. • Own and manage MES solutions deployed across GE sites in Europe, ensuring technical product ownership and service management. • Possess a deep understanding of the technology stack and its impact on the final product. • Act as a bridge between implementation teams, stakeholders, shops, and support teams through More ❯

and stakeholders at all levels, ensuring effective communication and decision-making. Desired Skills: TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITIL certification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such as Orbus iServer and MS Visio. Proficiency in Domain Driven Design, Modelling (Relationships, topologies, Sequence Diagrams, UML, ArchiMate). Familiarity with More ❯

and stakeholders at all levels, ensuring effective communication and decision-making. Desired Skills: TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITIL certification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such as Orbus iServer and MS Visio. Proficiency in Domain Driven Design, Modelling (Relationships, topologies, Sequence Diagrams, UML, ArchiMate). Familiarity with More ❯

your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You've got More ❯

data when necessary Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Builds and maintain strong relationships with clients, ensuring their IT service needs are met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Skills & Experience: L3 Admin, the O365/Intune/MDM as … on client or vendor needs. Qualifications: Education: Bachelor’s degree in information technology, Computer Science, or a related field. Certifications: ITIL, COBIT, or related certifications in IT governance and service management. PMP certification is a plus. If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on … shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident … problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure More ❯

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident … Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant … work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management tools, updating service methods to improve overall More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service … delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for … a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service … delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for … a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service More ❯

growing international presence, they deliver cutting-edge telecoms and IT solutions to a wide range of industries. As part of their continued expansion, they are now seeking a Technical Service Manager to lead and oversee their IT and Telecoms service delivery team in Redhill. Main Purpose of the Role: Manage and lead a team of technical engineers to … ensure high-quality service delivery across telecoms, IT managed services, and satellite communications solutions. Oversee the installation, support, and ongoing maintenance of IT infrastructure, connectivity services, and telecoms systems. Drive customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee technical support … service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and engineering teams to align service delivery with client needs. Manage vendor and supplier relationships for hardware, software, and telecoms services. Monitor service performance against SLAs More ❯

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Role Head of IT Service Delivery Join Cox Automotive Europe as our new Head of IT Service Delivery , where you'll lead a dynamic team shaping the future of technology services across a global, innovative organisation. About the Role … We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross-functional … improvements, and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison More ❯

The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services into the live environment, ensuring impacts, risks and readiness, are fully understood We have … an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release manager to join our Service Architecture, Design & Transition team in Technical Service Operations. Sarah Jempson will be hosting a virtual open forum on 04/04/25 at 11:30 to 12:00 if you would like to hear more … re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet. The role The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary More ❯

The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services into the live environment, ensuring impacts, risks and readiness, are fully understood Check below … you have what is needed for this opportunity, and if so, make an application asap. We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release manager to join our Service Architecture, Design & Transition team in Technical Service Operations. Sarah Jempson will be hosting a virtual open forum on … re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet. The role The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary More ❯

Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member of the programme …/project team, working closely with other areas of IT and the business as required. Line-management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as liaising with other areas … of IT including operational teams and Service Management. The successful candidate will be given a broad remit to deliver, with autonomy to shape the role while meeting high-level objectives and managing key stakeholders. Objectives: Lead Service Design and Transition activities across IT projects and programmes, as directed; Produce Service Design and Transition deliverables as required; Manage More ❯

Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member of the programme …/project team, working closely with other areas of IT and the business as required. Line-management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as liaising with other areas … of IT including operational teams and Service Management. The successful candidate will be given a broad remit to deliver, with autonomy to shape the role while meeting high-level objectives and managing key stakeholders. Objectives: Lead Service Design and Transition activities across IT projects and programmes, as directed; Produce Service Design and Transition deliverables as required; Manage More ❯