201 to 225 of 509 Service Management Jobs in the UK

policies and procedures complying with the Data Protection Act and policies of confidentiality. Main duties of the job KEY DUTIES AND RESPONSIBILITIES: Responding to Service Desk Enquiries re Smartcard Service Provision Resolving end user queries and support requests Prioritise and Manage requests for replacement cards Arranging and Undertaking … Maintain Stock of Cards, Stationery & Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What were looking for: Deep Knowledge of ServiceNow Solutions: Expertise … market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient … while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient … while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...

supporting incident response, and ensuring operational standards are maintained. The Team Lead will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management, and decommissioning activities are completed in line with established procedures and service delivery processes. Key Responsibilities Build and install equipment racks, perform copper … relocation activities. Support the full build process including shipping and receiving equipment, identifying incompatibilities, and implementing workaround solutions. Carry out routine configuration changes via management interfaces (e.g. iDRAC/MGMT ports), assist with server relocations within and between data centres, and replace small rack-mounted network devices when required. ...

United Gas & Power (UGP) is a fast growing UK business energy supplier known for outstanding customer service and innovation. As UGP continues to scale, a modern, secure, cloud led technology is at the heart of delivering exceptional service, operational efficiency, and regulatory compliance in the dynamic UK energy … this role, you will need to be an experienced Head of IT, or have had extensive experience working in a similar senior IT management role. You will need to have a technical background, and ideally, experience of working in the UK Energy and Utilities sector. Responsibilities Technical Management ...

Service Desk Engineer - Central Birmingham 3 month contract £200 - £250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team … projects as required, such as a current laptop build and deployment project * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests ...

services and project outcomes. Work in close partnership with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

Technical Service Delivery Manager - Defence Programme Salary: £55,000 + Bonus + Benefits Location: Caerphilly (with travel to MoD sites as required) Security Clearance: SC (must hold or be eligible); DV highly desirable This is a fantastic opportunity for you, an experienced Technical Service Delivery Manager … take ownership of a complex, multi-domain MOD communications service operating at a very high level of Defence Security. This is a critical role, responsible for ensuring operational excellence, technical integrity, and resilient service performance across various sites in the UK. You will play a leading role ...

Service Design Lead - 6-Month Contract | £590/day | Inside IR35 | 3 Days/Week | Milton Keynes | Active SC Clearance Required We are seeking an experienced Service Design Lead to join a high-profile government programme for a 6-month contract. This role is inside IR35 , based … offers a flexible 3 days per week onsite and a competitive daily rate of £590/day . Key Responsibilities: Lead end-to-end service design for large-scale IT and digital services, translating business, user, and operational requirements into coherent, cost-effective Service Design Packages (SDPs). ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

receive the tools they need to succeed in an increasingly technology-driven environment. Role Description This is a full-time hybrid role for a Service Delivery Specialist based in Harlow, Essex ,with flexibility to work remotely. Responsibilities include managing service delivery processes, monitoring performance, ensuring customer satisfaction … technical teams. The role also involves active problem-solving, maintaining communication with stakeholders, and ensuring seamless integration and execution of services. Qualifications Proficiency in Service Delivery Management and Service Delivery processes Strong Analytical Skills to assess and solve complex issues effectively Commitment to maintaining high levels ...

Salary : Competitive About the Role We are seeking a motivated and technical experienced Team Lead to provide mentoring,guidance and leadership to our IT Service Desk teams. This role is pivotal in driving serviceand technical excellence, resolving customer issues, and developing your team whilemaintaining outstanding customer satisfaction. You will … lead by example, mentor your teammembers, and delivering client service excellence according to the Redsquid values. Key Responsibilities • Lead and develop a Service Delivery team, fostering a proactive, high-performanceculture driving Ownership, Communication and Action.• Act as the initial technical escalation point for your team, ensuring swift resolution ...

problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues. You'll handle a wide variety of real-world … resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days. Benefits : Working ...

Onsite Service Delivery Manager Location: London/Hybrid (5 in 10 days in office) with occasional travel to Hampshire Hours: 35 per week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance … strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values in every interaction. Key Responsibilities Act as the primary contact for service and technical issues across the customer account. Build strong customer relationships ...

Service Designer - Central Government Location: Remote (Occasional travel to Telford) Clearance: BPSS Contract: 6-month rolling IR35: Inside IR35 Experience: Must have Central Government experience Overview We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively … user-centred service design , not Service Management or ITIL. You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings. Key Responsibilities ...

Principal Service Manager, Cambridge Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal … Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role ...

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure ...

combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud, Security and Service Management, youll play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services. About the role … patterns and recommend meaningful engineering improvements. Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions. Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high-quality services. Working style Some travel to customer sites and Intercity offices as required. Hybrid working supported. Periods ...

This role is offered on a 6 month fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

DOE. Job Responsibilities/Objectives The role will provide architectural leadership, ensuring the platform is aligned with best practices and capable of supporting scalable service management solutions. Define and maintain the ServiceNow technical roadmap Design end-to-end ServiceNow solutions aligned with enterprise architecture Provide architectural governance across … ServiceNow implementations Oversee CMDB structure, data quality, and governance Implement and maintain the Common Service Data Model (CSDM) Work closely with delivery teams and stakeholders to support platform development and optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect ...

nights (4 days on, 4 days off, 4 nights on, 4 days off, repeat) In this role, and within our 24/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll … coaching to 1st line teams to boost first-line resolution. Alongside this, youll carry out root cause analysis on recurring issues and contribute to service improvement initiatives. Collaboration is keyyoull work closely with engineers and approved third-party contractors while ensuring compliance with access and safety protocols. What youll ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

business, we are committed to helping our people accelerate their careers. Together, we shape evolution. The Opportunity Worldline is looking for a highly-skilled Service Manager to contribute to Worldline’s growth and position in UK rail. When running a UK rail ticket retailing service in Worldline … dynamic, high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes, systems and data. Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. If you have a passion ...

Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment. This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved. The role offers … working model - 2 days onsite The Role As the IT Change and Problem Lead , you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change/30% Problem). You will ensure that all changes impacting applications, services ...