201 to 225 of 412 Service Management Jobs in the UK

scope. Person Specification Qualifications/Training Essential Desirable * Degree-level qualification or equivalent experience in IT/Digital delivery * ITIL Foundation (or equivalent service management experience) * Recognised project management qualification (e.g., PRINCE2/AgilePM/MSP/PMP) or demonstrable equivalent experience * Microsoft 365/Azure certification … dependencies with structured governance and reporting * Experience of migrations into shared-tenant or regulated environments (e.g., NHS shared tenant/N365) * Demonstrable stakeholder management across technical and non-technical audiences * Experience delivering user adoption/change activities alongside technical migrations * Experience working with third parties/suppliers to defined ...

summary An exciting opportunity has arisen for a Digital Business Partner Team Leader to join Nottinghamshire Health Informatics Service (NHIS). This is a senior leadership position responsible for leading the Business Partner function in delivering high-quality, customer-focused digital services. This role has been created to support … priorities across both acute and community settings. As a senior leader, you will act as a vital link between NHIS and its customers, driving service development, demand management, and continuous improvement. If you're ready to take on a senior leadership role and help drive the future ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets ...

Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful … known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty ...

Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful … known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty ...

directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions … serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy ...

responsibilities In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 Business Central, ensuring users receive a high-quality service and that business-critical processes operate effectively. You'll act as a trusted point of contact for incidents and service requests, working closely with … finance teams, stakeholders, and technical partners to diagnose issues, implement solutions, and maintain system performance. You'll have the opportunity to take ownership of service delivery, contribute to ongoing platform improvements, and help shape a proactive support function. Working within an agile environment, you'll support upgrades, analyse ...

business community. Please do not contact the recruiter directly. ITAM Engineer Position Description We are seeking a highly organised and detail-oriented IT Asset Management (ITAM) Engineer to oversee the full lifecycle management of IT assets across the organisation. This role is responsible for maintaining accurate and auditable … asset inventories, ensuring software licence compliance, supporting procurement and vendor management activities, and driving optimisation of IT asset utilisation and cost efficiency. The successful candidate will work closely with IT Operations, Service Management, Procurement, Security, Finance, and external vendors to ensure strong governance, compliance, and operational effectiveness ...

Your new company A forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement. Your new role … Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships. What ...

Role The Service Analyst acts as the front line of IT support, providing high-quality technical assistance and customer service across the organisation. The role is responsible for logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed through … resolution in line with ITIL best practices, service levels, and security standards.This role is FTC to end of Jan 2027 where most days will be onsite near Darlington. Essential for the role Experience working in an IT service desk, desktop support, or technical support role Strong customer service ...

application support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades, patches, and maintenance … budgets for application support and development activities Profile A successful Application Development and Support Manager should have: Proven experience in application development and support management Strong knowledge of application lifecycle management, Agile, and DevOps practices Experience with incident management in complex technical environments Familiarity with core banking ...

Infrastructure Directorate and reporting to the Technology Support Manager, this role plays a key part in supporting internal and external users and enhancing service desk operations. Working closely with our outsourced IT service desk partner, you will act as a key point of contact within SEG for escalations … local support, and device management, support and configuration- helping to ensure a seamless and effective support experience for all colleagues. Deliver Exceptional Support: Provide first and second line assistance for hardware, software, and systems, ensuring smooth operations for all users. Be the Key Liaison: Act as the vital link ...

Junior Account Manager/Service/Account Liaison We are working with an established software and consultancy business seeking a professional, organised Junior Account Manager/Service/Account Liaison to support clients, coordinate service requests and help maintain strong service levels. You will … client contact for additional work, enhancements and service changes, ensuring requests are managed within agreed costs, timelines and contractual arrangements. Key Responsibilities Act as first point of contact for client service requests, enhancements and changes. Manage change requests within agreed costs, timelines and SLAs. Draft and maintain Service ...

access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop … efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

Role This role combines strategic supplier governance and financial oversight across a complex, regulated IT outsourcing agreement. The Supplier Management and Finance Lead is accountable for: End-to-end supplier performance and compliance Commercial integrity and financial control of services Governance of subcontractors and third-party costs Ensuring value … procurement, and suppliers to ensure services are delivered efficiently, compliantly and at the right cost. The position typically operates across two integrated domains: Supplier Management Lead (Operational & Governance) Supplier Finance Lead (Commercial & Financial Control) . Key Responsibilities Position Specifications Essential: Strong experience in supplier/vendor management within ...

enterprise environment - Strong, proven experience in IT support, systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding … security principles, cybersecurity best practices and data protection requirements - Excellent customer service skills with a professional, patient and user-focused approach - A full, valid driving licence with the ability to travel throughout the UK Please note, successful applicants will be required to be security cleared prior to appointment. Other ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Fitch Group is currently seeking a Service Desk Technician based out of our London office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust … team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles ...

expertise (Azure/Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment. Key Responsibilities IT Operations & Service Delivery Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services Manage IT support, infrastructure, and service delivery across the organisation Ensure SLAs and KPIs are met, driving continuous improvement in service quality Act as an escalation point for complex technical issues Technical Leadership Remain hands-on with core technologies , particularly Azure and Microsoft 365 Provide technical guidance across infrastructure, cloud services, and security Lead ...

Improvement and Chief Information Security Officer (CISO). This role sits within the COS team of which SIO is a function within that team. Service Integration and Ownership (SIO) is primarily external facing, manging the portfolio of Cyber Services to the NHS System to support them in managing cyber … risk and resilience which underpin the delivery of patient services and outcomes. Services we provide include Secure Boundary, Vulnerability management, Cyber security ratings service and the Data Security and Protection Toolkit. Consistent, efficient, proportionate security risk management is best achieved by a blend of centralised advice, control ...

consulting work, from problem definition through to recommendationsA good grasp of technology and digital concepts, with experience across some of the following domains:Enterprise Service Management (ESM) and Employee Experience, Cloud and infrastructure services, Engagement management and service operations, Data centre transformation and networks, Cybersecurity … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Make it real – what does it mean for you Your wellbeing:You’d be joining an accredited Great Place to work for Wellbeing ...

Company description: SGB Job description: Job Title: IT Service Desk Analyst Salary: Starting from £25,000 Location: Milton Keynes – Hybrid working Hybrid working Enhanced parental leave Eligibility to annual bonus scheme Access to a fantastic loan car scheme 25 days annual leave plus bank holidays Competitive pension 4x basic … salary life assurance Why our IT Service Desk department? A quote from the hiring manager: “Our Service Desk thrives on a collaborative and supportive culture where everyone's ideas are valued. Our team is focused on delivering flawless IT services to our colleagues and is committed to staying ...

Workplace and End User Experience strategy , aligned with organisational and technology objectives Lead the transformation from traditional IT support to a proactive, experience-led service model Own the delivery of end-to-end user workplace services , including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platforms Champion … user-centric performance metrics Lead, mentor, and scale a high-performing multi-disciplinary team Oversee suppliers, partners, and budgets , ensuring value, performance, and service innovation Act as a trusted advisor to senior stakeholders and business leaders , translating technology into measurable business outcomes What We're Looking For Proven leadership ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

cloud operations through close collaboration with strategic partners and internal stakeholders. You will act as the primary point of contact for AWS operations, overseeing service performance, driving operational excellence, and ensuring alignment with business priorities. You will play a key role in managing service delivery, improving cloud performance … operations Owning major incidents and driving resolution through internal teams and partners Ensuring adherence to SLAs, KPIs, governance standards, and operational metrics Driving continuous service improvement initiatives with partners and internal teams Leading service reviews and maintaining robust operational reporting Governing change, release, and incident management processes ...