26 to 50 of 2,180 Service Management Jobs in the UK

Job Category: Other - EU work permit required: Yes Job Reference: a075787ef707 Job Views: 13 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge to improve skills … maintain quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a progression pathway for technical or managerial careers. As ambassadors of service, we are Wavenet’s first contact with customers, partners, and suppliers. The role emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be doing … Supporting workload coordination and allocation across the team to ensure effective incident management and request fulfillment. Managing complex tickets and sharing knowledge through training and mentoring. Coaching and developing analysts to provide exceptional customer service. Providing training, support, and contributing to quality reviews. Supporting team objectives and promoting company values. Creating clear and effective high-level processes. Expanding knowledge More ❯

We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1 st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. With … a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon! You … and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities : Technical Support - Provide first-line More ❯

Service Delivery Manager Apply before 11:55 pm on Tuesday 24th June 2025 Location : Manchester Salary : £52,082 - £61,084 + benefits (including a Civil Service Pension with an employer contribution of 28.97%) Contract type : Fixed term We lead the Government's work on the future governance of football. At present, the Shadow Football Regulator comprises over thirty … but an exact location has yet to be determined. Job Description Responsibilities include: Overseeing the successful live operational delivery of the Independent Football Regulators digital products and services. Managing service-related risks and escalations where required. Providing high quality support functions to a diverse stakeholder network, including 1st line support for service inquiries and escalations. Supplier relationship and … contract management, ensuring that a high quality of service is provided by all suppliers, in accordance with agreed KPIs and SLAs. Leading the change management and transition activities, associated with the delivery of the IFRs digital products and services into live operation. Supporting internal and external stakeholders in the adoption of new technologies, providing training, developing guidance More ❯

Description: The Service Management - Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters. Are you passionate about service management, customer experience, business analytics … to drive business value? Do you have a burning desire to move fast and be bold? Then we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling, Data Visualizations, Artificial Intelligence (AI), Machine Learning (ML to enhance identification of service improvement opportunities. Complex data mining, trend analysis, metric and report production will be required. Identify and review service improvement opportunities with stakeholders based on TR enterprise-wide performance metrics. Proactive collaboration with stakeholders to More ❯

We have an exciting opportunity for a Service Desk Analyst to join our IT team, within our Fenwick Newcastle office. What’s in it for you? Up to 25% discount in all Fenwick stores and fenwick.co.uk. 33 days annual leave (inclusive of 8 bank holidays). A buying holiday benefits scheme in which you are eligible to buy a … Cycle to Work scheme. Hybrid Working (3 days in-office and 2 days remote). We offer a salary of £22.6k p/a. So, more about our IT Service Desk Analyst role... The Service Desk team are critical in providing the business with 1st Line support to all back-office users across the UK. Working as a … team, you’ll ensure all incidents and service requests are logged correctly in the IT service management tool, following initial triage. The team works closely with colleagues from all areas and support partners to help resolve incidents within agreed SLA’s. What we are looking for in a candidate... IT work experience gained from a role within More ❯

Join to apply for the Senior Service Desk Analyst role at Wavenet 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Wavenet Get AI-powered advice on this job and more exclusive features. Company Description Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that … confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Purpose of the role The … Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain commitments to consistency, quality and performance across all team More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods … stay updated in your specialism. You will also be responsible for simplifying complex technical information to make it accessible for others. The primary focus of this role is supporting Service Catalogue and Tooling. What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options … schemeo Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will More ❯

Service Delivery Manager, Network Operations Join to apply for the Service Delivery Manager, Network Operations role at Elanco Service Delivery Manager, Network Operations Join to apply for the Service Delivery Manager, Network Operations role at Elanco At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to … new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! We are looking for a passionate Service Delivery Manager to help us deliver and manage modern Network infrastructure across the globe . As part of the TechOps Operations team, you’ll be dedicated to our Network … retrospectives) Managing the creation, review and approval of project documentation (e.g. charters, user stories, designs, plans, communications, release notes, testing). Owning and administering all work within our project management software (currently Monday.com and ServiceNow) and sharing best practice on how we can continue to improve and use the software to help us deliver work. Managing the risks, assumptions More ❯

as a SME and lead problem resolution and root cause analysis of complex technical issues Adhere to all SLA’s and KPI’s. Develop and implement strategies to optimize service delivery processes and improve efficiency. Monitor service performance, identify trends, and implement proactive measures to prevent issues. Create, follow, and improve procedure documents Provide training to enhance digital … Work independently while simultaneously being a collaborative team member striving for team success. Occasional travel as needed in support of specific projects or company initiatives Minimum Qualifications Strong customer service, organizational and communication skills Critical thinking and strategic thought Exceptional problem-solving and analytical skills. Self-motivated and willing to learn Self-starter with the ability to effectively work … with minimal supervision Experience in leading and running large scale projects Familiarity with Agile and project management methodologies Data reconciliation and reporting Ability to communicate and to interact effectively with peers & partners Ability to work and adapt in a dynamic environment and recognize and action priority issues Ability to manage multiple engagements effectively and deliver during sensitive or pressure More ❯

and our communities, we combine local knowledge with global insight. The Global Talent Applications Support Manager is responsible for managing a global support team delivering system stability, high-quality service, and responsive issue resolution across the Talent systems portfolio. The role requires an experienced leader who can drive operational excellence, improve service delivery, ensure system adoption, and enhance … strategic roadmap for Talent systems, working in close partnership with HR, IT, Compliance, Data Privacy, Risk, and external vendors to ensure alignment, data quality, and regulatory compliance. Responsibilities Operational Management Oversee the day-to-day delivery of Talent application support services, ensuring timely and accurate issue resolution for SuccessFactors and associated Talent systems. Act as escalation point for complex … and ensure appropriate follow-up, root cause analysis, and long-term resolution. Maintain high standards of system reliability and data integrity in the live production environment. Define and monitor service level objectives (SLOs), KPIs, and reporting for Talent application support services. Team Leadership Lead and manage a global team of a Team Lead, Data, Integration and Systems Analysts. Define More ❯

and our communities, we combine local knowledge with global insight. The Global Talent Applications Support Manager is responsible for managing a global support team delivering system stability, high-quality service, and responsive issue resolution across the Talent systems portfolio. The role requires an experienced leader who can drive operational excellence, improve service delivery, ensure system adoption, and enhance … strategic roadmap for Talent systems, working in close partnership with HR, IT, Compliance, Data Privacy, Risk, and external vendors to ensure alignment, data quality, and regulatory compliance. Responsibilities Operational Management Oversee the day-to-day delivery of Talent application support services, ensuring timely and accurate issue resolution for SuccessFactors and associated Talent systems. Act as escalation point for complex … and ensure appropriate follow-up, root cause analysis, and long-term resolution. Maintain high standards of system reliability and data integrity in the live production environment. Define and monitor service level objectives (SLOs), KPIs, and reporting for Talent application support services. Team Leadership Lead and manage a global team of a Team Lead, Data, Integration and Systems Analysts. Define More ❯

the Delivery, Governance, Consultancy and Strategy team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to drive efficiencies, champion continuous improvement and robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation and implementation you'll drive … times a week. Interviews will take place in Newcastle on 9th and 11th July. What Do We Offer 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays. Excellent pension, 23.7% employer contribution. Flexible working. Active wellbeing and inclusion networks NHS Car Lease Scheme Access to … the delivery of the NHSBSA strategy. Maximise and optimise performance services to deliver strategy, establishing and maintaining appropriate financial and commercial governance and controls. Collaboratively develop robust internal performance management systems which enable NHSBSA to adhere to or exceed strategic plans. Major policy interpretation, implementation and policy/service development impacting organisation wide. Define and implement governance frameworks More ❯

Kingdom 14 hours ago Be among the first 25 applicants Join to apply for the Proactive Engineer Delivery Lead role at Unisys What Success Looks Like In This Role Service Delivery: Accountable for the successful delivery of the XMO service to clients, ensuring a seamless and outstanding end-user experience. Team Collaboration: Work closely with Proactive and Automation … Engineers to build and implement successful use cases, showcasing real value through improvements, tangible savings, and benefits. Customer Relationship Management: Develop and maintain excellent customer relationship skills, understanding customer strategies to recommend the right initiatives from the XMO service. Experience Level Review Meetings: Conduct Experience Level Review meetings to discuss the value of findings and conduct roadmap planning to … troubleshooting. Identify opportunities for process improvements within the proactive engineering team. What Success Looks Like In This Role IMPORTANT: This role requires you to be eligible for Security Clearance Service Delivery: Accountable for the successful delivery of the XMO service to clients, ensuring a seamless and outstanding end-user experience. Team Collaboration: Work closely with Proactive and Automation More ❯

and manage security design project assurance activities across all product and technology stacks at Liberty Global and its respective operating companies. This role ensures that all new products and service solutions, including changes to the existing portfolio, are designed, implemented, and tested with robust security controls from the inception phase. The position involves managing multi-functional teams, driving security … including project risk assessments, control design reviews, and penetration testing), and ensuring adherence to security standards in various development environments. The ideal candidate must demonstrate exceptional business insight, stakeholder management skills, and the ability to deploy consulting and influencing skills effectively. This is a critical role for us and requires a strong, experienced, highly motivated, and knowledgeable individual with … extensive leadership skills and experience operating in a complex, global matrix organization. KEY ACCOUNTABILITIES Leadership and Management: Lead and manage a team of experienced security design assurance professionals. Provide coaching and direction to senior managers and team members throughout the lifecycle, including risk mitigation discussions and service portfolio improvements. Build relationships and collaborate with senior leaders and professionals More ❯

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional … industry Skills/Knowledge Knowledge of audit procedures and technical security and control standards usually obtained through related work experience Solid understanding of ITGC and related processes (e.g., Configuration Management, Vendor Management, Access and Identity Management) Understanding of Information Technology Service Management (ITSM) controls (e.g., Incident Management, Change Management, Problem Management) Skills … to perform testing of application controls (e.g., BC/DR, Application Security Testing, Interface Controls) Skills as needed to perform testing of information security and cybersecurity controls (e.g., Vulnerability Management, Incident Response, Network Security) Analytical and organizational skills are necessary to conduct audits Strong issue writing and workpaper documentation skills Knowledge and awareness on NIST 800-53 controls, NIST More ❯

Managed Services Practice: Services Reliability Group Vetting Requirements: BPSS/SC Clearance/CTC Clearance level is mandatory. This is a technical position that requires experienced infrastructure configuration and management, with strong communication and customer service focus, as well as excellent technical network and security knowledge. The successful applicant will participate in the tooling choice, architectural design, configuration … deployment, and management of the customer IT Estate. We are seeking an experienced and results-driven Level 3 VMWare Infrastructure/Cloud consultant. This is a hands-on role requiring excellent communication and technical skills. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with customers and across a cross-team environment. Documentation and … development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising from customer facing and on-site experience Very strong verbal, presentation, and interpersonal skills are required Escalation point for More ❯

Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our … As a Senior Azure Administrator, you'll actively assist customers across multiple technologies and contribute to the environment of learning by mentoring junior team members. You will be a Service Owner for several services including Azure and DevOps. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept, and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management, including documentation such as development of designs, processes, and procedures Being the focal point for major incidents or investigations Liaising cross-functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This role More ❯

Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … a Senior Azure Administrator, you’ll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior team members. You will be a Service Owner for several services including Azure and DevOps. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being the focal point for major incidents or investigations Liaising cross-functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders More ❯

operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as … a company and is vital to our success. Job Summary The Senior Director of Service Management and Controls is a senior leadership position within Equinix's Operations Excellence organization. This role is responsible for driving service monitoring, controls engineering, operational telemetry, and customer service management optimization across Equinix's retail and hyperscale data center portfolio. … Director will lead initiatives to optimize system visibility, implement predictive analytics, and scale controls engineering solutions to support global IBX operations while ensuring uptime resilience. Responsibilities Controls Engineering and Service Monitoring Own the architecture, design, and performance of Equinix's global controls and monitoring infrastructure -- including BMS/SCADA platforms, distributed telemetry collection, power and battery monitoring, PUE/ More ❯

IT Service Delivery Manager £60,000 - £65,000 per annum + benefits Hybrid - working from home with visits to BCA UK Sites | BCA Posted 3 days ago | Ref: IT824 IT Service Delivery Manager Hybrid - working from home with visits to business sites across the UK Up to £65,000 per annum + car allowance + benefits Requirement to … Group, we’re part of a family including cinch and WeBuyAnyCar.com. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible, hybrid working. As an IT Service Delivery Manager, you will be responsible for overseeing and ensuring the efficient delivery of IT services to meet our business needs and objectives. You will manage the performance and … quality of IT services, ensuring compliance with service level agreements (SLAs), and maintaining positive relationships with internal teams and business stakeholders. You will work closely with IT support, infrastructure, and operations teams to ensure the seamless delivery of services and the continual improvement of service management processes. Key Responsibilities Oversee the daily operations of IT service More ❯

Social network you want to login/join with: The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to … maintain commitments to consistency, quality and performance across all team members. The role looks to Identify service Improvements that aid team members in working productively and increasing their skillsets, whilst showing betterment to the experience customers receive. Supporting functional escalations, matters of dissatisfaction and complaint, Senior Service Analysts utilise their more Intricate knowledge and experience of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of service, we are Wavenet’s first line of communication and contact More ❯

Job Description: Job Title: IT Service Delivery Manager Location: UK Remote Working (occasional travel to London office) Type: Permanent, Full-time (37.5 hours per week) About the company Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to as the London Market Joint Ventures, we have been operating … through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. About the Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners. Adopting a high-performance culture across the organisation … with a clear focus on Quality, Cost and Delivery as well as driving Programme and Project delivery that deliver the business requirements. The IT Service Delivery Manager will be recognised for their individual ability, and the ability to collaborate and lead a team of professionals, to optimise processes, to enhance internal and external customer experience, service and quality. More ❯

Time | Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready to lead the IT charge on one of the UKs most ambitious green energy infrastructure projects? We … and national progress. ?? Role Purpose As the IT Services Manager, youll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, youll ensure safe and efficient operations that align with strategic business needs. Youll serve as the primary IT contact, collaborating closely with project stakeholders … and business leaders, conducting regular service reviews, implementing improvements, and ensuring successful transitions from delivery to operations. ?? Key Responsibilities ? Manage and maintain service support for key project requirements ? Provide intelligent oversight for all infrastructure and applicationsensuring regulatory compliance ? Collaborate with suppliers to close service gaps and ensure robust delivery ? Monitor and enforce SLAs aligned with business objectives More ❯

future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued across service operations. The Service Delivery Manager will report directly to the Head … IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery … performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify opportunities for optimization and implement strategies for ongoing service enhancement. Insightful Reporting : Deliver accurate, timely performance reports and More ❯

future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued across service operations. The Service Delivery Manager will report directly to the Head … IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery … performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify opportunities for optimization and implement strategies for ongoing service enhancement. Insightful Reporting : Deliver accurate, timely performance reports and More ❯