26 to 50 of 340 Service Management Jobs in the UK

Inside IR35 Location: Reading (Hybrid working available) Role Overview We are seeking an experienced IT Asset Manager to take ownership of the full lifecycle management of IT assets, including hardware, software, and configuration items. This role is responsible for defining and embedding a robust IT Asset Management (ITAM … strategy, ensuring assets are managed efficiently, compliantly, and in line with organisational standards. The role reports into the Head of Service Management and includes responsibility for leading a small ITAM team. Key Responsibilities Partner with the Head of Service Management to define and deliver a comprehensive ...

Role: Deputy Service Desk Lead (Shift Based) Salary: £30,000 - £32,500 Location: Shrivenham (Hybrid 1 Week On-Site, 1 Week Remote) Network IT are supporting a fast-growing organisation seeking a Deputy Service Desk Lead to help oversee day-to-day Service Desk operations … shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer-focused, high-quality technical support delivery across all incoming incidents and requests. This is an excellent opportunity for an experienced Service Desk professional ready ...

Role: Deputy Service Desk Lead (Shift Based) Salary: £30,000 - £32,500 Location: Shrivenham (Hybrid – 1 Week On-Site, 1 Week Remote) Network IT are supporting a fast-growing organisation seeking a Deputy Service Desk Lead to help oversee day-to-day Service Desk operations … shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer-focused, high-quality technical support delivery across all incoming incidents and requests.This is an excellent opportunity for an experienced Service Desk professional ready ...

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC or SC Eligible candidates may apply Location - 2-3 days travel to Leeds, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with 7+ years … experience managing support projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and day‐to‐day operational activities run smoothly. Key Responsibilities: Collaborate on service design initiatives, supporting prototyping, testing, and validation. Translate insights into clear service requirements and actionable ...

Wide | Hybrid Salary discussed at application Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define … Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation. The Role: As a Domain Expert, you will act as Methods' senior authority for IT Operations & Service Excellence. You will: Lead discovery work ...

ITSM Analyst - London - Service Management or IT Operations - 1 day a week on site. We're looking for 3 x ITSM Analysts who are confident working across both data and operational environments. You'll be a strong fit or this role if you have: At least two years … experience working in or alongside Service Desk, Service Management, or IT Operations teams. Practical knowledge of ITSM processes, including Incident, Problem, Change, Request Fulfilment, and Asset or Configuration Management. Strong analytical skills, with confidence using reporting tools, spreadsheets, or BI platforms. Clear communication skills, able to explain ...

Service Manager - ITIL/ITSM - hybrid - £60K Hybrid - 1 day a week in office - Manchester/Huddersfield Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership … incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response ...

Service Delivery Manager Must have an Active DV Clearance An opportunity is available for a Service Delivery Manager to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability … availability, and cost control. The Service Delivery Manager will lead service assurance and continuous improvement within a high security operational setting. About the Role - Service Delivery Manager As a Service Delivery Manager , you will own service performance across infrastructure and support functions, working closely with ...

Simplify and rationalise associated services (data shares, telephony contracts, tooling) where required. Create repeatable patterns for future acquisitions/integrations to avoid compounding complexity. Service delivery & ITSM uplift Improve service operations beyond incident handling by introducing pragmatic: change control problem management continual service improvement Implement simple … service metrics and reporting to drive reliability and reduce recurring issues. People & stakeholder management Lead and develop a small internal team, setting clear objectives and raising capability over time. Act as the senior escalation point and communicate effectively with non-technical stakeholders. Partner with leadership (especially Finance ...

experienced IT Project Manager to join us at a key moment of growth. Youll start by delivering impactful internal projects within our Service Management team, while supporting newly won work. As fresh Defence programmes come online, youll step in from the very beginning, becoming … major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. If you want to take ownership, drive meaningful change, and grow into a trusted expert, this ...

Interim Service Operations Director - Stevenage two to three times per week £1000 to £1200 per day Start 16th of February 2026 Initial six-month contract Inside IR35 so paid through an umbrella The role is responsible for establishing and maintaining the Service Operations functions for IT that will … underpin all other technology functions across the business. These services will support all Divisional and Corporate service operation requirements whilst also creating common service processes for the business platforms across Home (Smart Meter), R&M (Repair & Maintenance) and Capital (Very large construction led programmes).By setting and delivering ...

Interim Service Operations Director - Stevenage two to three times per week £1000 to £1200 per day Start 16th of February 2026 Initial six-month contract Inside IR35 so paid through an umbrella The role is responsible for establishing and maintaining the Service Operations functions for IT that will … underpin all other technology functions across the business. These services will support all Divisional and Corporate service operation requirements whilst also creating common service processes for the business platforms across Home (Smart Meter), R&M (Repair & Maintenance) and Capital (Very large construction led programmes). By setting ...

Field Services – Service Operations Lead Our Field Services – Service Operations Lead will oversee the planning, coordination, and execution of field service activities to ensure high-quality service delivery, operational efficiency, and an exceptional customer experience. This role is responsible for managing day-to-day field operations … optimising service processes, coordinating and managing the partner network, and driving continuous improvement across service workflows. Acting as the primary link between customers, internal teams, and field staff, the Lead ensures service commitments are met, SLAs are achieved, and all operations comply with company standards, safety regulations ...

Service Desk Analyst - £31k - Hybrid Work About the Role We are seeking a customer-focused Service Desk Analyst to provide high-quality IT support to both head office and remote/site-based staff. You will play a key role in ensuring IT services are delivered efficiently, professionally … line with agreed service levels and defined processes. This is an excellent opportunity for an experienced Service Desk professional who thrives in a fast-paced environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using ...

CANDIDATES WITH CURRENT, ACTIVE SC CLEARANCE OR HIGHER ONLY* The Service Transition Manager is responsible for ensuring that new and changed services are transitioned into live operation in a controlled, compliant, and effective manner. Operating within an ITIL-aligned environment, the role acts as the bridge between Project Delivery … Live Service, ensuring that services handed over from Project Managers meet required operational, security, and service management standards and are fit for purpose for both internal users and external customers. The role ensures that services are supportable, resilient, secure, and aligned to agreed service levels from ...

looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms … communication, prioritising, escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales ...

will be responsible for the administration, configuration, and ongoing support of SaaS-based collaboration and development tools. The role combines technical expertise with service management best practice, ensuring reliable and efficient application performance across the organisation. Key Responsibilities Administer and configure SaaS platforms such as GitHub, Atlassian (Jira … Confluence), Lucid, and Mural Provide application support, including monitoring, troubleshooting, and incident resolution Manage incidents and service requests in alignment with ITIL principles and established service management processes Act as a technical escalation point for complex queries and issues Support and mentor junior team members, encouraging knowledge ...

jump into BAU + project work. Key Responsibilities Administer and support key internal platforms, primarily: Okta Google Workspace Atlassian suite/Jira (including Jira Service Management) Support internal tooling requests and operational needs (access, provisioning, configuration, troubleshooting). Provide support on Atlassian/Jira Service Management … Systems Engineer in SaaS-heavy environments. Hands-on capability in Okta + Google Workspace . Practical familiarity with Jira/Atlassian , ideally Jira Service Management fundamentals (queues, workflows, service project setup/support). Comfortable operating in fast-moving environments with a mix of BAU + project ...

part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/… receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced ...

Asset Manager ready to make an impact? We’re looking for someone to take ownership of hardware and software assets, ensuring efficient lifecycle management, strong governance, and accurate data across the organisation. Duties & Responsibilities: Manage IT assets end-to-end: acquisition, deployment, maintenance and disposal Maintain accurate inventories … standards and best practices across the business Collaborate with teams to improve efficiency, data quality and automation Skills & Experience: Strong experience in IT Asset Management and service lifecycle governance Familiarity with asset management tools (e.g., Jira Service Management) Understanding of CMDB and configuration management ...

Iron Mountain Data Centers is seeking a proactive and effective ServiceNow Business Analyst to join our Service Management team. In this role, you are not just gathering requirements—you are the " super BA " acting as the essential link between business needs and the full power of the ServiceNow … role is 100% remote for candidates based in the UK, Hungary, or Poland. What You'll Do (Responsibilities) In this role, you will: Requirements Management: Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation. You will capture and simplify business requirements ...

Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk … while contributing to wider digital transformation and service improvement initiatives. This role would suit an experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. ...

Develop comprehensive test strategies, detailed test plans, test cases, and test scripts (both manual and automated) covering functional and non-functional requirements. Test Execution & Management Execute various types of testing, including Functional, System Integration, Regression, UAT support, Performance, and Security testing . Focus testing efforts on custom workflows, integrations … ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management ...

youll diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, youll drive continual service improvement, maintain accurate technical documentation, and play a crucial … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...