26 to 50 of 1,377 Service Management Jobs in the UK

Head of Service Delivery London/Hybrid - 2 days a week in the office This role is a fixed term role, covering a period of maternity leave . The role is expected to last with 15 16 Months with the hand over period Position Overview The Head of Service … Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with ...

Head of Service Delivery (12-15month FTC) Summary The Head of Service Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level … agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing service delivery frameworks, and driving continuous improvement initiatives to optimize service delivery processes. This role is a 12-15 month fixed term role, covering a period of maternity leave ...

About the job you’re consideringThe Service Catalogue Lead is accountable for the strategic direction, governance, development, and continual improvement of the Service Catalogue. This role ensures that service offerings are accurately defined, standardised, accessible, and aligned with both business objectives and user needs. Working closely with … service owners, operational teams, and key stakeholders, the Service Catalogue Lead drives service transparency, establishes catalogue management standards, and promotes best practices across the organisation. Through effective governance, process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient ...

About the job you’re consideringThe Service Catalogue Lead is accountable for the strategic direction, governance, development, and continual improvement of the Service Catalogue. This role ensures that service offerings are accurately defined, standardised, accessible, and aligned with both business objectives and user needs. Working closely with … service owners, operational teams, and key stakeholders, the Service Catalogue Lead drives service transparency, establishes catalogue management standards, and promotes best practices across the organisation. Through effective governance, process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

title: Enterprise Architect Service Now Office location with Hybrid working: Hammersmith About the role and the Team: The Enterprise Architect – ServiceNow is a senior individual contributor within the Enterprise Architecture function, accountable for the architecture, governance and roadmap of the ServiceNow platform as a strategic workflow and service management capability across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring ...

Operational Technical Expert - Communications Engineering Support Group NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products … 11th October Purpose of the Job: The Operational Technical Expert provides expert technical support and administration for systems and applications that enable Air Traffic Management systems/applications. The role is based at Swanwick and focuses on leading operations resilience across the full lifecycle, implementing continual service improvements ...

provided services to all areas of the Scottish Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools … Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies, technologies and processes must be identified and incorporated within the UK Renewables CoE to maintain the integrity and availability of systems. ...

Service Design Manager Redhill, Surrey Hybrid Working 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing the service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across the end-to-end service ...

Service Design Manager Redhill, Surrey | Hybrid Working | 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing the service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across the end-to-end service ...

Head of Service Delivery, you'll shape and drive our global technology services strategy, ensuring exceptional service, seamless user experiences, and operational excellence across offices, retail, gyms, and expanding markets. Leading high-performing teams and strategic partners, you'll champion continuous improvement, service innovation, and resilience, while … growth worldwide. WHAT YOU'LL BE DOING: Responsible for: Sub-function strategy and operating model: Translate the Tech Operations strategy into a clear Service Delivery plan, roadmap and operating model, aligning ITSM, Helpdesk, End User Compute and service experience priorities to Gymshark’s overall direction. ...

Head of Service Delivery, you'll shape and drive our global technology services strategy, ensuring exceptional service, seamless user experiences, and operational excellence across offices, retail, gyms, and expanding markets. Leading high-performing teams and strategic partners, you'll champion continuous improvement, service innovation, and resilience, while … growth worldwide. What you’ll be doing: Responsible for: Sub-function strategy and operating model: Translate the Tech Operations strategy into a clear Service Delivery plan, roadmap and operating model, aligning ITSM, Helpdesk, End User Compute and service experience priorities to Gymshark’s overall direction. ...

Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service … visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) Generous profit share ...

looking for an experienced AIS Lead/Service Transition Lead to support and manage the successful transition of new services, deployments, and major changes into a stable Business-as-Usual (BAU) environment. The role will work closely with Project, Service Support, Business, Architecture, and Operational Service Support … teams to ensure that solutions are fit for purpose, recoverable, maintainable, and meet all agreed Service Acceptance Criteria (SAC) and mandatory exit requirements before Go-Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes ...

Role Summary The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure … operational, technical, and business readiness activities are completed, documented, and approved. Key responsibilities include coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities to support successful service transitions. EEO and Inclusion Statement We are committed to creating an inclusive environment where ...

significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. About the role We are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation. This … solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams . You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move ...

Corsham Cloud Service Manager Posted on Wednesday, 23rd September 2026 Quick Apply iO are seeking an experienced Service Management Consultant to join a Defence programme in Corsham. The role will focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud … based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI). Support cloud-based and multi-supplier service environments. Manage service ...

Select how often (in days) to receive an alert: Service Operations Command Lead Location: UK - Cust. Site ENG, UK - Warrington | Job-ID: 220554 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Active SC Clearance required We are seeking … experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines ...

delivery and day-to-day operation of IT infrastructure services within a high-performance Data Centre environment. Working closely with the Data Centre Manager, Service Delivery Manager, client stakeholders, engineering teams and third-party suppliers, you will be responsible for supervising Moves, Adds & Changes (MAC) and Business-as-Usual … activities, ensuring work is delivered safely, efficiently and in accordance with client requirements and agreed Service Level Agreements (SLAs). This is an excellent opportunity for an experienced Data Centre professional with a strong background in structured cabling, infrastructure operations and team supervision to take responsibility for the successful ...

Role: Cloud Service Manager Sector: Defence Rate: £400 to £500 Inside IR35 Location: Corsham (1-2 days p/w) Duration: End of March 2027 (initially) Nationality: Sole British iO are seeking an experienced Service Management Consultant to join a Defence programme in Corsham. The role will … focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management. Drive ...

solve business problems, working in partnership with our clients to help in achieving their goals. We are seeking an experienced and customer-focused Service Desk Operations Manager to lead, mature, and continuously improve our Managed Services Service Desk Operations capability across multiple enterprise customer environments. This … senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving ...

Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Service Experience Ownership: Proven experience owning and improving end-to-end digital or technology service experiences within large, complex organisations. User-Centred Service Delivery: Strong experience … understanding user needs and translating insight into measurable service improvements across multiple channels and touchpoints. Service Management: Experience defining service strategy, roadmaps, service levels, KPIs and continual service improvement plans. Digital Transformation: Demonstrable experience supporting major digital transformation, service modernisation or operating model ...

VMware Architect or Senior VMware Architect to provide architecture leadership, design authority and technical assurance across Redcentric’s VMware based private cloud and managed service capabilities. The role will focus on the architecture, evolution and governance of VMware platforms, with particular emphasis on VMware Cloud Foundation, VCF 9+ private … cloud operating models, multi-tenant service architectures, advanced networking and security, and modern platform capabilities such as Kubernetes enabled workloads, self-service automation and Private AI. The successful candidate will help define secure, scalable and operationally supportable architectures that can be delivered consistently within a managed service ...

where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this … success of our customers. Atlassian is looking for a Sr. Partner Solutions Architect to help grow our channel partners focused on the service management market. Your pre‐sales to post‐sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join ...

architecture, evolution and governance of VMware platforms, with particular emphasis on VMware Cloud Foundation, VCF 9+ private cloud operating models, multi-tenant service architectures, advanced networking and security, and modern platform capabilities such as Kubernetes enabled workloads, self-service automation and Private AI. The successful candidate will help … define secure, scalable and operationally supportable architectures that can be delivered consistently within a managed service environment. Depending on experience, the successful candidate may operate either as a domain-focused VMware Architect or as a Senior VMware Architect with broader responsibility for cross-domain coherence, architecture strategy, governance, roadmap ...