401 to 425 of 770 Service Management Jobs in the UK

aerospace and defence programme. This is an exciting opportunity to play a key role in enabling advanced engineering environments that support concept development, configuration management, aerodynamic analysis, flight dynamics, and digital engineering transformation. You will work across complex stakeholder groups, suppliers, and engineering teams to deliver integrated digital solutions … that improve collaboration, traceability, and programme performance. Essential Experience & Qualifications Project or Programme Management certification (Prince2, APM, or equivalent) or significant delivery management experience. ITIL or equivalent Service Management experience. You will ideally possess experience and understanding across: Digital engineering principles and practices. CAD and configuration ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

Digital & Data Officer, you will lead a department of approximately 60 technology professionals and play a pivotal role in delivering reliable, secure and self-service technology capabilities across the organisation . Responsibilities Lead the transformation of IB's global IT operating model into specialised , domain-aligned teams with clear … accountability and ownership. Provide strategic leadership across infrastructure, cloud operations, security, identity management, corporate systems and IT service management. Drive service reliability, resilience and operational excellence across critical enterprise technology platforms. Establish and embed modern security, identity and risk management practices, including oversight of AI‐related ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

customers, helping them define technology strategies, shape transformation programmes, and design commercially viable solutions. The role works closely with sales, technical delivery, product, service management and vendor teams to shape compelling propositions combining Microsoft Azure, Microsoft 365, AVD, SD‐WAN, SB‐BRANCH and SASE technologies to deliver secure … lead workshops, discovery sessions and roadmap engagements. Translate business challenges into technical and commercial solutions aligned to business outcomes. Design end‐to‐end managed service solutions across cloud, workplace, networking and security domains. Support sales teams throughout the opportunity lifecycle, including proposals, presentations, RFPs, RFIs and tenders. Develop solution ...

into DevSecOps pipelines, and ensuring secure, compliant, and high-quality software releases across enterprise applications. The role requires close collaboration with development, infrastructure, release management, and business teams within the AMS environment. Candidates must be UK nationals and preferably have held SC clearance previously. Candidates must be based close … practices. Collaborate with release and deployment teams to improve delivery reliability. AMP_L Platform Support Support artifact repository governance using Artifactory. Assist with dependency management and package governance activities. Use Xray-driven vulnerability and license compliance insights to support release readiness. Ensure validated artifacts progress through controlled deployment workflows. ...

with key stakeholders across the business to balance competing priorities and ensure alignment to strategic objectives. Contribute to company-wide discussions relating to risk management, innovation, operational effectiveness, and long-term organisational capability. Define and deliver the technology strategy in alignment with organisations objectives. Identify, evaluate, and implement technology … Lead the design, governance, and oversight of business and technology transformation programmes. Work closely with Project Success and business stakeholders to ensure appropriate project management support and governance. Oversee programme delivery, ensuring alignment with strategic priorities, effective management of risks and dependencies, and achievement of intended outcomes. Provide ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

Service Desk Analyst/Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity for someone with … support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical support to colleagues across ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

across routers, switches, firewalls, hosting, data centre, LAN/WiFi, SD-WAN, UC & Unity, telephony, mobility, MPN & cloud, IoT, fixed connectivity, cloud & security and service transition. Set up and validate complex test environments, including network test equipment and RFC 2544 performance testing where required. Support Test Managers with status … team and, where applicable, the customer lab in Spain. TECHNICAL SCOPE & DOMAIN COVERAGE Testing services are delivered across the full client UK product and service estate: Hosting; LAN & WiFi; Data Centre; Service Transition; SD-WAN; Telephony; UC & Unity; MPN & Cloud; IoT; Fixed Connectivity; Mobility; Cloud & Security. Test phases ...

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

Cheltenham-based colleagues and corporate services, ensuring users remain productive through the timely resolution of incidents, requests and technical issues. The role supports service availability, business continuity and operational efficiency by providing local hands-on support that cannot always be delivered remotely.Link to strategy: This role supports … deliver reliable, efficient and customer-focused technology services by ensuring users have access to responsive local IT support. It contributes to operational excellence, service continuity and colleague productivity, enabling teams to focus on delivering business and customer outcomes.This job role is based in Cheltenham. Due to security requirements, this ...

Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoftRequired Skills -Artificial Intelligence (AI), Client Relations, Data Literacy, Executive Presence, Information Security, People Leadership … Program Management, Risk Management, StorytellingLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Enterprise Risk AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve ...

required. Key Responsibilities Client Engagement: Act as the primary point of contact for clients, ensuring their needs and expectations are met. Project Management: Define and agree project deliverables and milestones. Oversee the delivery of multiple IT consultancy projects, ensuring they are completed on time, within scope, and on budget. … Relationship Management: Build and maintain strong, long-lasting client relationships. Strategic Planning: Develop and implement strategies to increase the efficiency and effectiveness of consultancy services. Risk Mitigation: Proactively address challenges, resolve issues, and implement solutions. Resource Allocation: Allocate resources appropriately to ensure the successful delivery of projects. Team Leadership ...

engineering, digital engineering, manufacturing, suppliers, and programme teams. Coordinate delivery across internal teams, technology partners, and system integrators. Drive incident resolution, root-cause analysis, service improvement, and management of technical debt. Support technology selection, proof-of-concept activity, and vendor management. Drive innovation in areas such as fast … estimation, hybrid EM solvers, IR signature modelling, antenna/structure co-optimisation, and model calibration. Develop training and change-management materials to support adoption of new digital capabilities and processes. Manage budgets, resources, risks, dependencies, and delivery performance. Skills & Experience Degree in Electrical Engineering, Aerospace Engineering, Physics, Applied Electromagnetics ...

senior accountability for the consolidation of a Top Secret (TS) digital workplace, bringing desktop and deskside services from four agencies into a single, secure service model under a new contract. Working from bid stage through mobilisation and delivery, you will define the approach to integration and transition and oversee … delivery of a complex, multi‐agency programme spanning technology, service operations, security, and adoption. The role focuses on stabilising, integrating, and optimising services while navigating differing security requirements, organisational cultures, and legacy environments through strong governance and assured execution. Key Responsibilities Own the transition and transformation approach, including roadmap ...

Porton site with travel required to other UKHSA sites across the country. The team is part of the wider End User Workspace, Hosting and Service Management team which itself is part of the Technology Group at the UKHSA. The team at Porton support colleagues both on-site … delivering results, and is comfortable with working under pressure. The role requires a team player who has the motivation to maintain a solid service whilst constantly striving to improve both the technical and non-technical aspects of delivery. Main duties of the job Assist the Lead Engineer in delivering ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through ...

Responsibilities Support Squarcle’s digital and defence growth by shaping enterprise, solution and service architectures for complex NATO, MOD and wider defence clients. Operate across bid, mobilisation and delivery phases, helping Squarcle interpret client requirements, define credible technical and service delivery approaches, shape transition and operating models … assure that proposed solutions are secure, supportable, interoperable and deliverable within classified, multi-national and mission-critical environments. Provide strategic technology and service delivery advice to senior client stakeholders, clearly articulating trade-offs, risks, assumptions, dependencies and recommendations. Develop compelling bid narratives, technical responses, service management approaches ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over … hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...

world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve … remains secure, well-governed, documented, auditable and operationally resilient. The role focuses on IT governance, ISO 27001 maintenance, Microsoft 365 and Azure governance, risk management, documentation, compliance, and project-to-BAU transitions. Purpose of the role Maintain effective IT governance, operational continuity and control evidence. Support ISO 27001 post ...

strategic interface for all International IT activity. This individual acts as the Business Point of Contact (BPOC) for regional business and IT escalations, IT service performance, and new business engagements (M&As), while providing direct support to the Global Head of IT Operations across strategic initiatives, budgeting, and resource … complex, multi-regional environments, drive operational excellence, and lead with credibility at both an executive and local team level. Key Responsibilities IT Operations Leadership & Service Excellence Serve as the Business Point of Contact (BPOC) for all International business and IT escalations, ensuring issues are triaged, communicated, and resolved ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible … providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs ...