401 to 425 of 637 Service Management Jobs in the UK

client is looking for a skilled Deskside & Technology Support Analyst to provide 2nd Line IT support across the Manchester region. You'll handle incidents, deploy hardware, and ensure outstanding service to end-users in a corporate IT environment. What You'll Do Manage and resolve 2nd Line incidents & service requests within SLAs Troubleshoot desktop, telephony, and conferencing systems … and relocations Maintain IT facilities and manage stock rooms in ServiceNow Liaise with vendors and escalate complex issues when needed What We're Looking For 4+ years in IT Service Management Strong technical troubleshooting skills Experience in corporate IT environments Excellent communication & customer service skills Full UK driving licence (travel to other my client offices required) Nice More ❯

responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines … an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

this role you will be providing architectural design ownership at a domain level for key strategic initiatives and transformation programmes within VWFS UK which will include our New Contract Management Transformation, Fleet Programmes & Projects and our Digital Programme. You will define and develop new solution architecture technology components, patterns and integrations and make opportunity and solution recommendations to the … ll work in partnership with other areas of IT to realise the end-to-end solution architecture vision, ensuring implementation follows agreed high-level design and meets acceptance into service requirements for IT service management Convert complex requirements into architecture and design to create blueprints for the relevant solutions using published reference architectures, and where appropriate with More ❯

to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities to improve … operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with ITSM … Experience: Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business More ❯

to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities to improve … operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with ITSM … Experience: Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business More ❯

and developing the necessary components to make pensions dashboards possible. In this role you will be responsible for the following; Responsible for the PDP ecosystem agile ITchange and release management processes, ensuring that suppliers, colleagues and industry adhere to these processes at all times. Seek opportunities for continuous process improvement. Work closely with the Money Helper Pensions Dashboard teams … for the business and adherence to company policies. Experience of managing suppliers to ensure they meet business needs and performance targets. Demonstrate broad industry experience in change and release management and can improve change management processes towards full maturity. Ability to work collaboratively in a group with internal and external parties, actively networking with others. Adapt feedback to … in order to identify root cause and resolutions. Experience of owning an issue until a new owner has been found or the problem has been mitigated or resolved. ITIL service management qualification or equivalent qualification. Strong organisational & communication skills with the ability to meet both specific and unexpected deadlines. Excellent judgment and the confidence to proactively identity and More ❯

Latham's Global Technology team. This role will be responsible for analysing, implementing, and optimising automation, chat bot, Artificial Intelligence (AI), including GenAI, and other modern solutions, to enhance Service Delivery, streamline workflows, and improve operational efficiency, while identifying and implementing enhancements to services and tools that leverage AI within the Customer Support and IT Service Management … schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

working – 3 days onsite, 2 days from home per week Salary up to £35,000 plus a competitive benefits package Key focus: Supporting the Head of IT in procurement management, vendor relations, and IT asset tracking Core Responsibilities: Procurement Management: Sourcing and purchasing IT equipment and services, managing contracts, and delivering cost-effective solutions Vendor Relations: Building and … maintaining strong relationships with suppliers, including negotiating pricing and terms IT Asset Management: Assisting with hardware and software asset tracking to ensure efficient use of resources Budget Oversight: Monitoring and managing the IT procurement budget, aligning spend with organisational goals Compliance: Ensuring all procurement activities follow internal policies and industry regulations Collaboration: Working closely with IT and finance teams … to align procurement activity with business needs Benefits Include: 25 days holiday (plus bank holidays), increasing with service Private healthcare (post-probation) Pension scheme and profit share bonus Life assurance and enhanced parental leave Subsidised gym membership Flexible electric car scheme Agile working and "Dress for Your Day" policy Who They’re Looking For: A solid understanding of IT More ❯

unified operational view of the technical estate and ensures robust 24/7/365 support and recovery. You will help deliver a forward-thinking approach to technical estate management, leveraging the latest technologies, methodologies, and service management best practices. The team is committed to developing intelligent solutions for real-time monitoring, automation, and service industrialisation. … that the right actions are taken to investigate, resolve and anticipate problems, coordinating teams to investigate problems, implement solutions and establish preventative measures. Establishing standards and procedures across a service lifecycle including the development lifecycle and ensure that engineers adhere to this. Managing resources to ensure that the systems integration function works effectively. Defining and helping shape engineering best … on future technology changes and innovations and define best practice for improvements. Exceptional pension : Employer contribution of 28.97%. Generous leave : 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King's Birthday. Flexible working : Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum More ❯

LINUX Engineer (Service Support) Salary: £45,000 + 10% Allowance + Bonus - Total Compensation circa £50,000 Location: Stevenage - full-time on-site Clearance: DV Cleared or DV Clearable. Initially SC Cleared The Company: You will join a world-class consultancy bringing digital transformation to the MoD. Due to the size and expertise, there is excellent scope for training … resolve issues to maintain system operational states within SLA and KPI targets. Document processes for first-time fixes and quick resolutions. Monitor system status and report issues promptly to service management and relevant teams. Maintain high customer satisfaction by understanding and meeting customer needs within your support role. Provide server and application support, utilizing automation, creating build images … instructions, and configuring Linux servers. Strong scripting skills are required. Mentor and train junior team members to enhance team knowledge and skills. Contribute to other tasks as directed by Service Delivery Managers and participate in new work initiatives. This role requires security clearance to a high level; please visit National security vetting: clearance levels - GOV.UK () . Your Skills: Knowledge More ❯

the enterprise's processes and systems; examine areas of the Technology function, looking for opportunities to improve the services we offer to the Practice and our clients, whether that service improvement is a quality/productivity improvement or a cost reduction; and, drive business value from strategic investments by exploiting existing technology platforms. Key Responsibilities Technical: Identify areas of … the business where technology can achieve an improved service, adding value to the client, with measurable payback. Exploit the existing technology platform identifying areas where technology can provide an enhanced service. Understand the scope of the Practice activities, documenting business drivers and priorities through engagement of appropriate Technology teams, key members of Business Teams and the Practice. Research new … and emerging technologies. Has worked in an international organisation, with an appreciation of cultural differences and styles. Understanding of the techniques and concepts of software and system development, and service management disciplines. Experience of working with functions in the people domain, including HR, talent management, recruitment, payroll and learning. Experience of enterprise HR platform, such as Workday More ❯

so; we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Essential: Proven experience in More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

IT Strategy & Leadership Define and execute a forward-looking IT strategy aligned with business growth objectives. Lead, mentor, and scale a multi-location IT team, promoting a high-performance, service-oriented culture. Identify and implement emerging technologies to enhance operations, security, and digital transformation. Infrastructure & Security Oversight Manage core IT infrastructure including networks, cloud environments, and trading systems. Ensure … ensure responsive, high-quality technical support across departments. Monitor and improve system uptime, reliability, and performance. Collaborate with cross-functional teams to troubleshoot and resolve technology challenges. Compliance & Risk Management Ensure IT policies and procedures meet financial industry regulations (e.g., FCA, GDPR, ISO). Assess and mitigate risks related to data security, system integrity, and vendor reliability. Project Delivery … with MetaTrader platforms, cloud infrastructure (e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft 365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal Attributes Strategic mindset with the ability to align technology More ❯

IT company is currently recruiting an IT Project Manager to work in their London office. You will be responsible for supporting Japanese clients with IT infrastructure operations and project management, ensuring a stable and secure IT environment. The ideal candidate will have experience in managing IT infrastructures, project management skills, and strong communication abilities. Understanding of Japanese culture … both English and Japanese, depending on the stakeholders Examples of tasks (these are just examples and not limited to the following): - Coordination with clients and partner companies (proposals, project management, etc.) for network construction and closure projects associated with the establishment or closure of client bases in the EMEA region - Coordination with the client's headquarters in Japan (and … in a dynamic environment Demonstrated success in managing multiple projects and operational tasks simultaneously Strong working knowledge of Microsoft Office applications Solid understanding of the IT project lifecycle and service management best practices At least 5 years’ experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g. More ❯

IT company is currently recruiting an IT Project Manager to work in their London office. You will be responsible for supporting Japanese clients with IT infrastructure operations and project management, ensuring a stable and secure IT environment. The ideal candidate will have experience in managing IT infrastructures, project management skills, and strong communication abilities. Understanding of Japanese culture … both English and Japanese, depending on the stakeholders Examples of tasks (these are just examples and not limited to the following): - Coordination with clients and partner companies (proposals, project management, etc.) for network construction and closure projects associated with the establishment or closure of client bases in the EMEA region - Coordination with the client's headquarters in Japan (and … in a dynamic environment Demonstrated success in managing multiple projects and operational tasks simultaneously Strong working knowledge of Microsoft Office applications Solid understanding of the IT project lifecycle and service management best practices At least 5 years' experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g. More ❯

public and private cloud platforms, support infrastructure as code practices, and provide technical guidance across the wider IT function. This is a critical role in driving forward modern IT service delivery through automation and scalable platform solutions. Key Responsibilities: Deliver infrastructure as code using tools such as Terraform, GitHub Actions, and Azure DevOps. Build and maintain platform services supporting … environments. Expertise in Terraform, PowerShell or Python scripting, and CI/CD tools (e.g., GitHub Actions, Azure DevOps). Strong background in Azure cloud technologies. Familiarity with ITIL-based service management and enterprise-level operational support. A collaborative approach with excellent communication and documentation skills. Desirable Skills: Knowledge of Windows Server, Active Directory, DNS, Azure networking, and VPNs. More ❯

anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. … and respected by peers. Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes). Bonus/Could-Have Able to contribute to future service design and offer development. Capable of speaking to heads of schools in practical, relatable terms about the art of the possible. Could grow into a Technical Director interested in More ❯

anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. … and respected by peers. Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes). Bonus/Could-Have Able to contribute to future service design and offer development. Capable of speaking to heads of schools in practical, relatable terms about the art of the possible. Could grow into a Technical Director interested in More ❯

Office based in Central London Tremendously generous benefits including 30 days holiday 09:30-17:30 working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote … and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed Install, test, and deploy software and hardware in line with firm standards, including PC imaging Administer the IT More ❯

Office based in Central London Tremendously generous benefits including 30 days holiday 09:30-17:30 working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote … and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed Install, test, and deploy software and hardware in line with firm standards, including PC imaging Administer the IT More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that require … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/ More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that require … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/ More ❯

About Beeks Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience. Founded in 2011, Beeks Group is listed on … gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind! Key Responsibilities Team Leadership & People Management Lead, coach, and develop a team of NOC Engineers working in a 24/7 shift rota. Manage workforce planning, shift scheduling, and coverage to ensure around-the-clock … and ongoing development of team members. Conduct regular performance reviews, 1:1s, and goal setting aligned with business priorities. Foster a high-performance, collaborative, and learning-oriented culture. Operational Management Own the NOC function, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly. Manage and report on SLA adherence, escalations, and ticket More ❯