451 to 475 of 560 Service Management Jobs in the UK

technical specifications and user guides. Support system upgrades, enhancements, and integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset More ❯

of and experience of Scrum. Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, People Services, or IT Service Management (e.g., ServiceNow) is essential. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability More ❯

design, implementation, and maintenance of the client’s IT infrastructure, ensuring the reliability, security, and efficiency of servers, storage, backup solutions and other infrastructure components. (b) Collaborate with the Service Manager - Infrastructure to meet contractual Performance Indicators; (c) Contribute to the development and assurance of design documentation and to the selection of appropriate applications and tools; (d) Assist in … incident management, working with technical teams to resolve disruptions quickly and effectively; (e) Attend the Technical Design Authority forum and other relevant technical forums and meetings as required by our client. The initial engagement on this contract will be to work with the Service Management project team on verifying the estate to be onboarded to management from the client’s current ICT supplier. This will involve working to agree management templates/configuration to enable onboarding. This is significant estate of upwards of 1,000 ICT assets. There is also likely to be input required to support third party implementation of a DC temp monitoring solution and deliverables such as Backup Strategies to be More ❯

in any format, to any destination in the most efficient and reliable way possible. Summary of Role The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The Fixed Services Master Control Room is currently undergoing an exciting expansion. We handle playout, distribution and transmission of high-profile linear radio, TV, and OTT … operationally hands-on, technically focussed role. You will be responsible for working with operations teams, support engineering, and internal stakeholders to ensure the MCR is delivering an outstanding technical service for our customers. You will work on technical projects with a key role in launching new systems and services into the MCR. You will also support the operations teams … planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in documentation and More ❯

performed by a Junior Operations Analyst Perform monitoring of live services, applications and infrastructure. Call handling from internal and external clients Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents. Respond/Action events received according to the directions given within a corresponding knowledge article, and escalate … to the next tier of support, where no resolution by Operations Centre is possible. Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches. Participate in post incident reviews following a major event\incident Contribute to the improvement of the Operations Centre and the technical service which it delivers. Qualifications Must have … or external). Active interest in technology. Willingness to work in an office-based role. Desirable capabilities: Experience with ITIL processes. Experience dealing with technology-related issues. Familiarity with service management tools such as ServiceNow. Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more More ❯

Key requirements Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations Microsoft Dynamics 365 certifications are desirable. Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities. Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of … focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL/Azure SQL knowledge. Knowledge of Power Platform, including Power BI, and Azure infrastructure and technologies. Appreciation of Information Technology Infrastructure Library (ITIL). Benefits When you join Renishaw More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations … understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM More ❯

Job Overview The IT Change-Ordinator role is an administration role to support the IT Change Manager in the ensuring the Mitie Change Management process is followed to evidence that all proposed changes to the Mitie IT production environment are fit for purpose. Main Duties Reviewing submitted RFCs (Request for Change templates) to ensure all information required is provided … a weekly list of changes for review at the IS RFC Review meetings and attend the meetings to document actions as discussed Preparing reports/statistics using the change management database reporting function Manage the IT Change Mailbox in conjunction with the IT Change Manager Attend various meetings to provide information and status updates on RFCs Identifying potential candidates … Experience of working in a high-pressure environment Good working knowledge of Office 365 Able to attend the Bristol office one a week Experience of working within IT Change Management (desirable not essential) Experience in working with an outsourced 3rd Party IT support provider (desirable not essential) Experience in ServiceNow (IT Service Management tool) (desirable not essential More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

days holiday + 8% pension + private healthcare Our trusted client, a leading financial services organisation, is hiring a Disaster Recovery Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate. This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant … enabling rapid and effective response to disruption as the business continues its global digital transformation journey. You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test Disaster Recovery and IT Continuity plans aligned to business needs and regulatory … standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance with DR and More ❯

and required fields; fix gaps rapidly to keep reporting dependable. Produce category MI from, SpendViz and Ariba to inform decisions (pipeline, cycle times, compliance, value delivery). Supplier Risk Management (SRM) & compliance: Initiate and coordinate SRM assessments and ongoing reviews (e.g., InfoSec, Privacy, BCM/Resilience) for material/critical suppliers; ensure Riskonnect/Ariba status and artefacts are … approvals follow policy thresholds. Stakeholder engagement & business partnership: Act as trusted advisor to the Cloud and IC teams and adjacent technology stakeholders (HR/Finance/CRM platform owners, service management, programme teams), aligning category plans with roadmaps and transformation priorities. Work seamlessly across UK/US/France & Mumbai teams; drive clarity on business requirements, evaluation criteria … team savings targets; all material suppliers through SRM with actions tracked to closure. Stakeholder engagement: build appropriate stakeholder relationships. Qualifications The Requirements: Extensive experience in IT Procurement/Category Management (cloud services, software/SaaS, or cyber security). Strong record leading multi stage sourcing and complex negotiations. Demonstrable a clear understanding of category planning capability (market analysis, segmentation More ❯

all aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯

aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end life cycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯

operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls, Zero More ❯

all aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯

finance Demonstrate your passion for learning by seeking out knowledge and collaborating with people close to our products and solutions. Display your bias to ship and iterate alongside product management and design partners. Qualifications Expertise in writing and maintaining Java/Spring-based backend services. Experience in the full lifecycle of service management, from initial development to … continuous operation. A deep understanding of the critical aspects of service scalability and high availability as well as monitoring and maintaining deployed features and services ensuring optimal performance and reliability. Database management systems experience including replication, high availability, performance tuning, and complex query optimization. A background in frontend development. Strong knowledge of container orchestration using Kubernetes. You might … engineers, leading cross-team projects without authority, and driving design and technology decisions. Technologies we use (nice to have experience) Monitoring and alerting: Datadog, Falcon LogScale (formerly Humio) • Database management systems: PostgreSQL, ClickHouse Deployment tools: Flux, Helm, Kustomize Frontend frameworks: React, Angular Infrastructure as code: Terraform, Terragrunt Cloud provider: AWS Event streaming platform: Kafka Big data processing: Databricks About More ❯

to business needs, with a user-centric approach. Maintain up-to-date documentation for support processes, user guides, and system configurations. Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user. Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment. Contribute to weekly service management reviews, sharing insights … and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll … be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day. More ❯

to business needs, with a user-centric approach. Maintain up-to-date documentation for support processes, user guides, and system configurations. Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user. Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment. Contribute to weekly service management reviews, sharing insights … and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll … be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day. More ❯

into run teams, with measurable adoption and stability post-launch. This role reports to the CTO and works closely with Technical Architects, Engineering, Security, QA, Ops (NOC/SOC), Service Management, Finance, Legal, and PMO. Ideal Candidate Characteristics The ideal candidate will be: Visionary & innovative – able to see emerging technology trends and translate them into practical, customer-relevant … priorities and remove blockers. Experience 7–12 years’ experience in telecoms, ICT, or digital solution delivery across Architecture, Engineering, or Operations. Proven track record leading solution or technology lifecycle management (concept to retirement). Experience applying frameworks such as TM Forum (eTOM/ODA) and ITIL 4. Strong delivery leadership in Agile/SAFe environments, combined with governance and … risk management. Demonstrated success implementing Operational Readiness Reviews (ORR), observability, and support models. Excellent stakeholder management and ability to produce clear written artefacts for both technical and executive audiences. Education Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or related field. Relevant certifications (e.g., ITIL 4, Agile/SAFe, TM Forum frameworks) desirable. More ❯

opportunities Personal development opportunities Responsibilities Work with key stakeholders to ensure seamless delivery of the product suite. Resolve application and systems issues Monitoring systems System upgrades and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work for in the UK. They have also recently been recognised in the top More ❯

is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams were appropriate. Duties and tasks will include: Responding to escalated service requests with professionalism and timeliness Communicating positively with users/customers, avoiding technical jargon Solving technical challenges and providing resolutions to deal with end user issues. Applying expertise to … resolutions and escalation pathways for more complex problems Documenting solutions clearly and accurately in a consistent manner Ensuring confidentiality, integrity, and availability for data. Following information security and data management policies ensuring, least privilege and information assurance Provide comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting. Deliver responsive, on-site assistance to staff … in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of More ❯

required. Sharing best practices and knowledge. Qualifications, skills and experience: Required 3+ years of software implementation experience in either a development or consulting role. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow Must have legal authorisation to work in the UK. Desirable but not required: ServiceNow experience in … ITOM, CSM, HR or IRM products are highly desirable ServiceNow Certifications in all areas are highly desirable. Expertise with scripting languages such as PERL, JavaScript, Python, and Shell. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. We Care About Our Employees' Happiness By providing: Pension Scheme - contributions More ❯

environment. A background in implementing server environments, database migrations, and working across both internal and vendor-delivered workstreams will be highly advantageous. Experience in handling governance, compliance, and risk management within technical projects is also essential. Ideally, you’ll bring a recognised project management qualification such as PMP or PRINCE2, combined with hands-on experience using tools like … Microsoft Project. A solid understanding of IT infrastructure fundamentals, coupled with an appreciation for service management (ITIL) and change control processes, will help you hit the ground running. This is a challenging, high-visibility contract that offers a chance to work on a strategically significant project. If you're a driven IT Project Manager with the technical awareness More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable : Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working – 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days’ holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you’ll work directly with engineers building world-class software If you’re passionate about technology, enjoy helping users, and want to work with More ❯