451 to 475 of 770 Service Management Jobs in the UK

solving, operational performance, and continuous improvement in a fast-paced technology environment. What you'll be doing Leading and developing Technical Support and Field Service teams Acting as the senior technical escalation point for complex customer and operational issues Driving SLA performance, service quality and customer satisfaction Managing … audits, and technical standards Working with OEMs, dealer groups and third-party installation partners Monitoring device performance and operational KPIs to improve reliability and service delivery Implementing process improvements and driving operational excellence Supporting compliance, certification activities and technical governance What we're looking for Proven leadership experience within ...

services. Manage and support cloud platforms including AWS and Azure. Oversee infrastructure technologies including Windows 11, firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across … organisation to support business objectives. Manage third party suppliers and service providers. Ensure compliance with security, governance and operational standards. Essential Experience Proven experience managing IT Infrastructure and Operations teams. Strong technical background across cloud, networking and end user computing. Experience supporting Azure and AWS environments. Knowledge of Windows ...

cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self‐healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application … vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow ...

laptop, and peripheral devices. Provide basic Active Directory administration. Assist with onsite data centre "hands and eyes" support. Record and manage incidents using IT Service Management tools. Deliver excellent customer service while meeting agreed SLAs. Essential Skills & Experience 1–2 years' experience in an IT Support, Service …/IP). Basic Active Directory administration. Experience supporting desktop and laptop hardware. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work independently in an onsite environment. Desirable Skills ITIL Foundation Certification. CompTIA A+ Certification. Microsoft Fundamentals Certification. Experience using ServiceNow or other ITSM ...

lead its internal IT function. This is an excellent opportunity for someone with a strong technical background who enjoys combining hands-on infrastructure management with team leadership, strategic planning and continual service improvement. You'll be responsible for the day-to-day delivery of IT services across multiple … organisation's IT infrastructure, systems and services. Ensure high levels of availability, performance and security across the IT estate. Manage incidents, problems, changes and service improvements in line with ITIL best practice. Oversee Microsoft 365, infrastructure, networking and security technologies. Manage relationships with external suppliers and service providers. ...

teams Ensure robust traceability from requirements through to design, configuration, testing and acceptance Govern deployment readiness, cutover planning and phased rollout execution Protect customer service, operational continuity and business performance during implementation Lead, Influence and Inspire This role requires a highly credible leader capable of bringing together senior stakeholders … business and technical workstreams, suppliers and rollout phases Strong background in solution assurance, systems integration, data migration and deployment readiness Demonstrated expertise in stakeholder management, governance and executive reporting Experience leading systems integrators, software vendors and delivery partners to agreed outcomes and quality standards Highly Desirable ERP-enabled transformation ...

obsolete infrastructure on the platform.Work with other teams to diagnose complex issues.Action life cycle events based on the infrastructure roadmap following the change management process.Creating and maintaining accurate records of Infrastructure services and assets, including documentation.Implementation of technical solutions to meet specification and changes contributing to service improvement … systems management.Participation in Service Transition process and activities.Working within a team or independently to create and implement technical changes.Identifying service inadequacies and contributing to the Customer Service Improvement Plan.Maintaining understanding of current and emerging infrastructure technologies.Working closely with CSOC in the event of received intelligence or Cyber ...

ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities Business Partnership & Relationship Ownership Acts as the primary IT point of accountability … level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management ...

experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Observability, Resiliency, Service Management, Reliability, Performance engineering, Scalability, release management, Cloud cost management. Role Description Skills: ROLE PURPOSE Lead the Site Reliability Engineering practice, driving … reliability. Own the definition and enforcement of non-functional requirements (NFRs) using FMEA-based resiliency frameworks, and champion observability, self-healing automation, automated incident management, and database operations automation. Ensure systems are resilient, performant, cost-optimised, and continuously improving. KEY RESPONSIBILITIES Define and enforce non-functional requirements (NFRs ...

operational readiness. You’ll be accountable for building scalable operating motions that translate product innovation into measurable client outcomes—faster onboarding, higher adoption, better service experiences, and repeatable launch readiness. This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver … class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service, and regional stakeholders. Lead end-to-end customer journey design and optimization (onboarding, servicing, releases), establishing standards, playbooks, and measurable experience outcomes. Own launch ...

consistently professional demeanor. The End User Computing team at ICE provides technical support to ICE employees, in addition to being involved in the management of technology systems that include desktop support, remote access, process automation, purchasing and conference room support. The EUC Manager will oversee the management … computing and working closely with local business partners to address their needs by delivering superior technology. The EUC Manager provides leadership in driving continuous service and process improvements and has primary ownership of end user experience in the office locations they support. Responsibilities Recruit, mentor, and motivate a team ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities ...

risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. 6. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management, vendors and platform teams to prioritise, escalate and resolve high‐impact or recurring operational issues. 7. Investment, Business Case & Value Management Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures. Tracks and reports on benefits realisation for major initiatives ...

design engagements todemonstratehow ServiceNow meets the needs of strategic customers,includingCustomer Experience,AI Governance, Autonomous,IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. Understand the businessand digitalstrategy of the customer and articulate how ServiceNow … papers, workshops, etc Qualifications To be successful in this role you have: Deep experience (8+ years) of working in Manufacturing,Consumer Goods,Retail or Service Industries in a strategic and consultative architecturepresalesrole. Experience inleveragingor critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. ...

business and technology teamsEnsure robust traceability from requirements through to design, configuration, testing and acceptanceGovern deployment readiness, cutover planning and phased rollout executionProtect customer service, operational continuity and business performance during implementationLead, Influence and InspireThis role requires a highly credible leader capable of bringing together senior stakeholders, specialist workstream … managing multiple business and technical workstreams, suppliers and rollout phasesStrong background in solution assurance, systems integration, data migration and deployment readinessDemonstrated expertise in stakeholder management, governance and executive reportingExperience leading systems integrators, software vendors and delivery partners to agreed outcomes and quality standardsHighly DesirableERP-enabled transformation experienceEnterprise integration, data ...

ensuring operational continuity while supporting the successful separation of a significant business unit. You’ll work across multiple technology domains, collaborating with senior stakeholders, service owners, vendors and commercial teams to deliver a structured and well-governed transition.The RoleAs the M&A Programme Director, you will establish the governance … framework for transition services, oversee service delivery throughout the transition period, manage commercial obligations and coordinate exit planning to enable a successful separationKey responsibilities include:Establishing governance, service management processes, KPIs, SLAs, and reporting frameworks.Leading the mobilisation and ongoing management of technology transition services.Working closely with ...

architecture processes are in place for the global network and telephony services Ensure appropriate policies are in place and being adopted for the successful management of the Hays network Planning and Delivery Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services … deliverables to contracts, approval and authorisation of completed milestones Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations Service Delivery Being directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico Defining and signing ...

shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery … support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber ...

server connectivity with customers and relevant third parties. Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery. Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure. Produce and maintain clear … VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure. Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration. Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage ...

Director of IT to play a pivotal role in shaping the future of technology services. This is far more than a traditional infrastructure or service delivery role. You'll lead the IT Support and Infrastructure functions, drive service improvement, strengthen cyber resilience, and help deliver a modern digital … genuine ownership of technology operations. The Opportunity Reporting into the Director of Technology Innovation & Development, you'll take responsibility for end-to-end IT service delivery, ensuring technology services are reliable, secure and user-focused. You'll lead experienced technical teams while championing best practice across service management ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision‐making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

Hybrid and multi-cloud environments Enterprise applications ERP, CRM and line-of-business platforms Legacy application modernisation SaaS, COTS and low-code platforms API management and systems integration Event-driven and service-oriented architecture Data platforms, analytics and business intelligence Data governance, quality, lineage and master data Artificial … intelligence, machine learning and automation Identity and access management Cybersecurity, privacy and compliance DevOps, DevSecOps and platform engineering Containers, Kubernetes and infrastructure as code Enterprise service management and support models Observability, monitoring and operational resilience Digital workplace and collaboration platforms Technology operating models and governance Significant experience ...

control and pace to high-profile programme delivery, ensuring smooth transitions and operational readiness throughout the programme lifecycle. What You'll Be Doing Integration Management Lead the planning and coordination of end-to-end integration activities across multiple systems and workstreams. Manage dependencies between technical, business and supplier teams. … Drive business and technical readiness assessments. Lead cutover governance, rehearsals and deployment planning activities. Manage command-and-control activities during go-live events. Hypercare & Service Transition Coordinate hypercare planning and execution following deployment. Manage prioritisation and resolution of post go-live issues. Monitor stabilisation activities and service performance. ...

Server administration. Active Directory, Group Policy, DNS, and DHCP administration. PowerShell scripting and automation. VMware vSphere and/or Microsoft Hyper-V. Windows patch management and OS lifecycle management. Server build, deployment, and operational acceptance processes. Monitoring and troubleshooting enterprise environments. Security hardening and vulnerability remediation. Experience with Microsoft … Endpoint Configuration Manager (SCCM/MECM) and Windows update technologies is desirable. Professional Skills Excellent problem-solving and analytical abilities. Strong communication and stakeholder management skills. Ability to work independently and within agile delivery teams. Experience operating within ITIL-based service management environments. Strong documentation and knowledge ...

WORK: 37.5 Hours per week LOCATION: Chessington, Surrey, UK JOB SUMMARY: The IT & AI Product Manager is responsible for the application and platform lifecycle management in line with the business needs of the brands. This role will be responsible for defining, delivering and maintaining the group IT application … Partnering with the group functions, brands and IT peers to Identify opportunities to improve capability, reduce technical debt and optimise cost. Project Delivery & Change Management Lead the end‐to‐end delivery of projects, from inception through to implementation. Apply appropriate project management methodologies (e.g. Agile, hybrid or waterfall ...