451 to 475 of 832 Service Management Jobs in the UK

Specialist) 6 months Remote Inside IR35 - Umbrella only Job Overview: We are seeking a highly technical ServiceNow Developer with in-depth expertise in IT Service Management (ITSM) and IT Operations Management (ITOM). The ideal candidate will design, develop, and implement solutions within the ServiceNow platform, optimizing … IT processes and ensuring seamless service delivery in complex IT environments. Key Responsibilities: ServiceNow Development : Customize and configure ITSM and ITOM modules, including Incident, Change, Problem, Request Management, Discovery, Event Management, and Orchestration. Technical Expertise : Develop and maintain workflows, scripts, and integrations to support ITSM/ITOM … Required Skills: Extensive experience (3-5+ years) in ServiceNow development, including ITSM and ITOM modules. Advanced knowledge of ITSM processes (Incident, Problem, Change Management, etc.) and ITOM capabilities (Discovery, Event Management, Orchestration). Strong understanding of integration technologies (REST APIs, SOAP, JSON) and system architecture. If you More ❯

deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are seeking a dedicated graduate or experienced Halo PSA Service Owner to lead the implementation, administration, and development of our new ITSM/PSA solution, Halo PSA. The successful candidate will be responsible for … ensuring the smooth deployment and ongoing management of the system, driving continuous improvement, and aligning the solution with business objectives. The Role will be critical in ensuring the successful setup, optimisation and maintenance of Halo PSA, The ideal candidate will have working knowledge of Halo PSA, Halo ITSM, or … Halo Service Desk and will have previous knowledge of being able to create customer workflow & Processes, and also experience integrating with other 3rd party systems. Key Responsibilities: ITSM (Halo) System Administrator Implementation: Lead the end-to-end implementation of the HALO PSA solution, ensuring timely and successful deployment. Administration More ❯

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE We are looking for a management consultant who specialises in product ownership in ERP environments. This dynamic role requires product ownership expertise and a consultancy mindset. You will be required … to balance business knowledge and stakeholder management with an understanding of ERP products and how they operate. We are in the Digital Factories tribe, part of Capgemini Invent's Business Technology unit. Our team is a growing and dynamic community of digital professionals. We're passionate about user-centred … in implementing Agile and DevOps methodologies in legacy environments. • Familiarity with addressing complex challenges and business needs through tailored approaches. • Excellent communication and stakeholder management skills, and a track record of building lasting relationships. • Experience coaching and mentoring product owners, implementing product ways of working and operating models. • Leadership More ❯

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE We are looking for a management consultant who specialises in product ownership in ERP environments. This dynamic role requires product ownership expertise and a consultancy mindset. You will be required … to balance business knowledge and stakeholder management with an understanding of ERP products and how they operate. We are in the Digital Factories tribe, part of Capgemini Invent's Business Technology unit. Our team is a growing and dynamic community of digital professionals. We're passionate about user-centred … in implementing Agile and DevOps methodologies in legacy environments. • Familiarity with addressing complex challenges and business needs through tailored approaches. • Excellent communication and stakeholder management skills, and a track record of building lasting relationships. • Experience coaching and mentoring product owners, implementing product ways of working and operating models. • Leadership More ❯

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE We are looking for a management consultant who specialises in product ownership in ERP environments. This dynamic role requires product ownership expertise and a consultancy mindset. You will be required … to balance business knowledge and stakeholder management with an understanding of ERP products and how they operate. We are in the Digital Factories tribe, part of Capgemini Invent's Business Technology unit. Our team is a growing and dynamic community of digital professionals. We're passionate about user-centred … in implementing Agile and DevOps methodologies in legacy environments. • Familiarity with addressing complex challenges and business needs through tailored approaches. • Excellent communication and stakeholder management skills, and a track record of building lasting relationships. • Experience coaching and mentoring product owners, implementing product ways of working and operating models. • Leadership More ❯

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE We are looking for a management consultant who specialises in product ownership in ERP environments. This dynamic role requires product ownership expertise and a consultancy mindset. You will be required … to balance business knowledge and stakeholder management with an understanding of ERP products and how they operate. We are in the Digital Factories tribe, part of Capgemini Invent's Business Technology unit. Our team is a growing and dynamic community of digital professionals. We're passionate about user-centred … in implementing Agile and DevOps methodologies in legacy environments. • Familiarity with addressing complex challenges and business needs through tailored approaches. • Excellent communication and stakeholder management skills, and a track record of building lasting relationships. • Experience coaching and mentoring product owners, implementing product ways of working and operating models. • Leadership More ❯

alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate … foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and … relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯

IT Service Delivery Manager - Contract Role - Energy Industry - Inside IR35 An exciting opportunity exists for an an IT Service Manager at a leading energy company. As the IT Service Manager, you’ll be responsible for managing end-to-end IT services, ensuring they are integrated and operating … efficiently across multiple vendors. You'll lead on ITIL-based processes, supplier governance, and continuous service improvement to support business and industry needs. Location: London - Hybrid - Must be onsite twice a week Duration: 6 months Daily rate: Competitive INSIDE IR35 What You’ll Do Make sure IT services meet … of risks and help plan for outages or emergencies Keep everyone updated on how services are performing Essential Skills & Experience Strong background in IT Service Management within multi-vendor environments Proven experience managing service providers to agreed SLAs Solid understanding of ITIL framework and processes Strong leadership More ❯

IT Service Delivery Manager - Contract Role - Energy Industry - Inside IR35 An exciting opportunity exists for an an IT Service Manager at a leading energy company. As the IT Service Manager, you’ll be responsible for managing end-to-end IT services, ensuring they are integrated and operating … efficiently across multiple vendors. You'll lead on ITIL-based processes, supplier governance, and continuous service improvement to support business and industry needs. Location: London - Hybrid - Must be onsite twice a week Duration: 6 months Daily rate: Competitive INSIDE IR35 What You’ll Do Make sure IT services meet … of risks and help plan for outages or emergencies Keep everyone updated on how services are performing Essential Skills & Experience Strong background in IT Service Management within multi-vendor environments Proven experience managing service providers to agreed SLAs Solid understanding of ITIL framework and processes Strong leadership More ❯

used daily by members of the public. Your role As a Senior Platform Support Engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service … you will have the opportunity to leverage your experience to coach and develop more junior team members, as well as drive improvement across the service line. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain … application management procedures and documentation and manage application enhancements through to live operation. Key responsibilities Incident and problem management Ensuring that all requests for support are dealt with according to a set standards and procedures, and suggesting ways to improve those processes over time Delivering resolutions to live More ❯

Technical Lead/Product Owner - Insurance/Service Now/FSM/FSMO A leading London based insurer is looking for a Technical Lead to join their team. In this pivotal role, you will drive the development and implementation of innovative technology solutions that align with business strategies while … Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architectural principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities for enhancing business operations. Oversee and manage the end-to-end delivery of IT projects, ensuring timely completion … in implementing complex, highly configurable technologies, ideally ServiceNow Customer and Industry Workflow Solutions. Advanced proficiency in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture More ❯

paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life we’re looking for an IT infrastructure and network service manager to join us on our continuous journey of true nourishment purpose | we’re looking for an experienced infrastructure and network service manager … outsourced partners deliver reliable, secure, and scalable technology services across our estate you will act as the main point of contact for our managed service provider and other infrastructure vendors, ensuring services are fit-for-purpose, cost-effective, and aligned with business needs. you will also lead on service performance, vendor governance, and support project delivery across the estate, including restaurant openings and refurbishments key accountabilities | service governance & operations own the overall performance, reliability, and availability of infrastructure and network services, including wan/lan, connectivity, cloud platforms, and end-user computing govern service delivery from More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … demands, including projects, incidents, and requests Handle escalations from the business Contribute to transformational programs from design to go-live, including service introduction roles Manage third-party vendors, ensuring operational excellence and high-quality services, including operations and development Collaborate with the business for proper prioritization Identify automation opportunities … in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots Perform functional quality assurance and approvals More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … demands, including projects, incidents, and requests Handle escalations from the business Contribute to transformational programs from design to go-live, including service introduction roles Manage third-party vendors, ensuring operational excellence and high-quality services, including operations and development Collaborate with the business for proper prioritization Identify automation opportunities … in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots Perform functional quality assurance and approvals More ❯

proactive, adaptable, and eager to make a significant impact, we encourage you to apply! Role and Responsibilities: Lead the design and deployment of change management and people engagement activities to ensure buy-in and commitment to change. Develop and implement an integrated communications and engagement strategy, providing specialist knowledge … side of change, including changes to business processes and systems, to deliver long-term, strategically aligned outcomes. Lead change impact assessments, recommend relevant change management interventions, assess business readiness, and implement associated change management strategies and plans, including engagement, training, and resistance management. Support, coach, and guide staff … through change using effective business change management tools and techniques. Build relationships at a senior level within the University to lead, enable, and embed required changes. Conduct detailed stakeholder analysis and mapping to identify specific audiences and ensure targeted messaging. Continuously review benefit realisation and the effectiveness of business More ❯

questions relating to digital enterprise management and IT service management. We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), servicemanagement, multi-cloud management and the digitalization of non-IT processes. Fusion has enjoyed more than 21 years of success and continues to grow consistently. … support are delivered by our unique combination of onshore, near-shore, and offshore resources. Fusion delivers measured outcomes for our customers with AI-powered service management and operations.We are trusted advisers to more than 250 organizations across the globe and we have delivered more than4,000 projects with … communication skills • Excellent spoken and written communication skills in English and German Our Offer: We are looking for a new employee for our Professional Service Team in UK. The successful candidate will beoffered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership and flexible bank More ❯

alignment roadmap for Corporate, working closely with senior stakeholders, systems owners, and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll, and our Corporate … foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and … Access Management. Good understanding of emerging and innovative technologies, how to shape, deliver, and leverage those technologies. Experience of architecture business capability mapping, data management governance, technology roadmaps, and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within More ❯

Job Description: An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents … oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create … and document routine IT processes and procedures in accordance with our knowledge management process. Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies. Act as a point of contact/escalation group to the IT Support team for all issues related to IAM. Troubleshooting More ❯

services, and oversee the successful delivery of projects and business transformation initiatives. This role requires a proactive and collaborative approach to driving change, optimising service management, and ensuring the seamless integration of technology solutions. What is expected of the Business Relationship Manager? Define, develop, and maintain a multi … ensuring effective collaboration between business units and technology providers. Lead the planning and delivery of key projects, prioritising workstreams to maximise efficiency. Facilitate continuous service improvement , identifying opportunities to enhance operational effectiveness. Chair Line of Business Boards , ensuring project spend, delivery progress, risks, and KPIs are actively managed. Monitor … incident management and service issues, ensuring high-quality resolution and communication. Oversee resource planning , identifying and securing internal and external project resources as needed. Support the development of business cases , ensuring proposals align with strategic goals and deliver tangible value. Drive stakeholder engagement , ensuring clear communication of progress More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and … projects with the team. You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture. Key … 1st/2nd line IT support to our users Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now Assisting with the documentation of critical and routine technical procedures as well as end user literature Troubleshoot video More ❯

Radius is recruiting for a Talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the … function Oversee the day-to-day operations of the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with … within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt More ❯

Radius is recruiting for a Talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the … function Oversee the day-to-day operations of the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with … within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt More ❯