451 to 475 of 633 Service Management Jobs in the UK

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a … Apriso ), enabling efficient production operations and rapid issue resolution. The ideal candidate combines technical troubleshooting skills with a strong understanding of manufacturing processes and a commitment to delivering excellent service to business -users. Key R esponsibilities Deliver second-line support for MES platforms , addressing incidents, service requests, and user queries in a timely manner . Troubleshoot, debug, and … understanding of manufacturing processes and MES workflows . Familiarity with database technologies (e.g., SQL), scripting, and integration with shop-floor equipment. Knowledge of ITIL (IT infrastructure Library) or similar service management frameworks is an advantage. Experience with software development methodologies (e.g., Agile) and version control systems (e.g., GitHub). Proficient in one or more programming languages relevant to More ❯

Apriso), enabling efficient production operations and rapid issue resolution. The ideal candidate combines technical troubleshooting skills with a strong understanding of manufacturing processes and a commitment to delivering excellent service to business users. Key Responsibilities Deliver second-line support for MES platforms, addressing incidents, service requests, and user queries promptly. Troubleshoot, debug, and resolve MES system issues, escalating … and system issues in manufacturing environments. Understanding of manufacturing processes and MES workflows. Familiarity with database technologies (SQL), scripting, and shop-floor equipment integration. Knowledge of ITIL or similar service management frameworks is advantageous. Experience with software development methodologies (Agile) and version control systems (GitHub). Proficiency in programming languages relevant to MES systems (Python, Java, C#, JavaScript More ❯

members, collaborating with stakeholders, and ensuring a seamless transition of projects into business-as-usual operations. This is a fantastic opportunity to join a forward-thinking firm where innovation, service excellence, and professional development are at the heart of what we do. As the Lead Applications Engineer, you will: Oversee daily service monitoring and ensure the integrity and … application support role, including team management. Strong knowledge of cloud and on-premise application support in a Windows-based environment. Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools. Excellent troubleshooting skills and a proactive approach to problem-solving. ITIL Foundation qualification (minimum). Experience working with third-party suppliers and managing change effectively. Demonstratable … up to 10% of your salary with our annual bonus scheme. Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year. Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of More ❯

Engineer to act as the first point of escalation for customer calls and ensure seamless network operations. You will play a critical role in managing and resolving faults and service requests promptly while maintaining excellent communication with customers and internal teams. Key Responsibilities Serve as the first escalation point for customer calls, providing expert support and guidance. Log, manage … and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch. Work diligently within strict SLAs to ensure timely fault resolution. Maintain accurate and detailed shift handovers, ensuring all support tickets are current and comprehensive. Keep customers informed throughout the entire fault lifecycle, delivering clear and timely updates. Configure and troubleshoot a range of network … support, preferably holding CCNA certification or equivalent experience. Experience supporting Windows OS and server environments. Familiarity with working alongside third-party suppliers and managing escalations efficiently. Understanding of ITIL service management principles and strict SLA adherence. Exceptional attention to detail and ability to perform under pressure. Excellent communication and customer service skills, with a customer-first mindset. More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration More ❯

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

insights. Contribute to the development and delivery of business intelligence workstreams, including: Revenue and marketplace analytics for designated product/process areas Data synthesis and report generation Development and management of Power BI reports and dashboards Produce financial and market insights by querying data repositories and generating periodic reports. Support standard, recurring, and ad hoc projects and analyses across … functions (in depth dashboard creation) and scripting tools (e.g., Power Query, VBA, Office Scripts). Strong experience with Power BI for report creation and dashboard management. Familiarity with IT Service Management (ITSM) principles and tools. Ability to work with large datasets and perform complex data analysis. Excellent communication and stakeholder engagement skills. BA/BS degree and More ❯

per day inside IR35 Duration: 6 months from the start date Start Date: ASAP Working Pattern: Monday to Friday We are seeking a Storage Engineer to join our Project Management community due to a significant increase in project work. This role will involve implementation, upgrade, migration of storage devices, and general support activities. Day-to-day of the role … and Unisphere. Experienced with Brocade SAN Switches and SanNav. Strong teamwork and interpersonal communication skills. Proven problem-solving ability. Proactive approach to personal workload management. Awareness of the ITIL Service Management framework, specifically incident and change management. Clearance Required: Local government/SC required. Desirable Skills: Experience with Veritas NetBackup. Good knowledge of NetApp & Hewlett Packard storage devices. More ❯

Lead Deployment : Coordinate pilot testing and phased rollout of Windows 11, ensuring minimal disruption and maximum scalability. Project Engagement : Actively participate in migration-related meetings, working alongside project managers, service providers, and technical leads. Checklist Development : Build and maintain a detailed migration checklist covering backups, deployment sequences, rollback protocols and compliance. Compatibility Testing : Validate software and application compatibility through … call centre agents to ensure usability and workflow alignment post-migration. What You Bring Proven experience delivering IT migration projects, ideally involving Windows operating systems. Strong knowledge of endpoint management tools such as Microsoft Intune, SCCM and Active Directory. Clear and confident communication with both technical and non-technical stakeholders. A collaborative, proactive mindset and a commitment to service excellence. Familiarity with ITIL or other service management frameworks. Ready to Make a Difference? If you're excited about the prospect of enhancing IT services and meet the qualifications outlined above, we want to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process More ❯

Line of Service: Internal Firm Services Industry/Sector: Technology Specialism: Technology Strategy Management Level: Senior Manager About the Role We are looking for an experienced AI Solution Architect who is responsible for designing enterprise AI solutions that align with business objectives while ensuring scalability, security, and efficiency. This role translates business needs into AI-driven architectures (across … Thinking, Business Architecture, Business Continuity, Business Process Modeling, Business Process Workflow, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Enterprise Service Bus (ESB), Google Cloud Platform, Inclusion, Influence, Intellectual Curiosity, IT Service Management (ITSM) + 18 more Desired Languages: (Not specified in original text) Travel Requirements: Up to More ❯

underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous improvement efforts across the organisation. Key Responsibilities: Oversees the daily operations of the IT Security team, ensuring service levels and internal objectives are consistently met. Leads … or participating in IT security audits. Excellent communication skills, both verbal and written, with the ability to explain complex technical issues to non-technical stakeholders. Familiarity with project and service management frameworks (Agile, ITIL, etc.) Employee Benefits: 30 days of annual leave, plus an additional day off for your birthday Option to buy or sell up to More ❯

Development and MOD Capability Integration Technical expertise across: VMware Horizon, ESXi, vCentre, vSAN Microsoft Server (), Windows 10, Exchange, SQL, Skype, Group Policy Linux-based VDI solutions Experience with MOD service management tooling and ITIL Strong communication and analytical skills, with the ability to engage diverse technical and non-technical audiences. Security certifications and experience with accredited secure solutions More ❯

Capability Integration Technical expertise across: VMware Horizon, ESXi, vCentre, vSAN Microsoft Server (Apply online only , Windows 10, Exchange, SQL, Skype, Group Policy Linux-based VDI solutions Experience with MOD service management tooling and ITIL Strong communication and analytical skills, with the ability to engage diverse technical and non-technical audiences. Security certifications and experience with accredited secure solutions More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability … and 24x7 operational support. Develop a follow-the-sun support model, ensuring global network performance optimization. Implement network observability and predictive analytics to proactively prevent outages. Security, Compliance & Risk Management: Drive zero-trust security frameworks, ensuring secure and resilient network access. Ensure adherence to ISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate with cybersecurity teams to More ❯

networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women's networks; all of which are sponsored by a member of our Executive Management Team. We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion … and Values Essential Our Always values Academic/Professional qualification/Training Essential Postgraduate Degree or equivalent (demonstrable experience in a similar IT position) Desirable Postgraduate IT qualification Project management qualification eg PRINCE II, Agile ITIL Foundation Qualification Experience/Knowledge Essential Extensive technical experience gained within a busy IT operations department Extensive knowledge of clinical, administrative and/… knowledge of relevant operational policies and procedures. Expert understanding of Information Governance, SOPs and other governance, national and professional standards of practice or other regulations Desirable Experience of project management using the PRINCE2 methodology Experience of working in an ITIL IT Service Management organisation ensuring ITIL processes are followed Extensive knowledge of clinical, administrative and/or More ❯

systems for the global client base. Troubleshoot and restore systems andprocessing in event of incidents andproblems. Perform regular system checks and analysis and provide reports of system function and service level. Manage in-bound service requests and questions. Recognising and escalating critical issues according to process. Interact with a wide spectrum of people at client sites, including support … First Degree level education, preferably in an IT related subject. Strong desire to succeed with a "Can do" mentality. Ability to work under pressure. Strong attention to detail, self-management, initiative, discipline, and follow-through. Exceptionalproblem-solvingability. Ability to work flexible hours, shift and on-call, to meet client demands. Preferred: Service Management knowledge and experience. Prior More ❯

across teams. Set technical standards for Quality Assurance within your project, reviewing and assuring the work of other engineers. Manage delivery schedules, budgets, and prioritisation of work alongside Project Management and Customer Stakeholders (DevFinOps). Produce high-quality user-centric documentation, including CONOPS, SyOPs, Support Guides, and User Guides. Lead investigations into complex technical issues, ensuring appropriate oversight and … CI/CD pipelines and DevOps working practices. Experience with Git Branching strategies and release management. Secure network architecture design and firewall/router configuration. Experience with centralised configuration management tools such as Ansible or Puppet. Familiarity with agile collaboration tools like Jira and Confluence. Knowledge of Agile delivery methodologies (Scrum, SAFe). Understanding of ITIL-based Service Management delivery. Salary: £85,000 - £125,000 Base + £5,000 DV Bonus + 8% Performance Bonus More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly … Azure AD) Oversee device management and security through Microsoft Intune Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN) Support Apple devices, including iPads, MacBooks, and macOS Contribute to hybrid cloud migration projects and internal IT initiatives Participate in the weekend on-call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in … IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity with Microsoft Intune for device management and security VoIP (3CX) and basic networking knowledge (DHCP, DNS, VPNs) Ability to support Apple technology confidently Full UK driving licence and own transport Based in or near Harrogate More ❯

the function, drive best practices, and make a lasting impact on how the organisation responds to evolving threats. Key experience they're looking for: Solid background in Incident & Problem Management, with the ability to lead effective responses and continuous improvement initiatives. Strong Stakeholder Management skills, with the confidence to work across technical and non-technical teams. Familiarity with … ITIL and Service Management framework. A good understanding of the current Cyber Threat Landscape, including common threat actors, attack vectors, and response strategies. What's on offer: Salary up to £70,000, depending on experience Hybrid working, Annual bonus Strong pension scheme If this sounds like the right fit for you, apply now or send your CV directly More ❯

interpersonal skills will support this Aiding the formation and running of high performing product teams where people are excited about the work they are undertaking. Planning, facilitating and implementing service management solutions, agreed with the regional businesses, ensuring that project reporting and work stream structures are in place and effective reporting, escalation and remediation at all times. Requirements … any SFIA Skill, OR: Has gained experience (typically five years) working as a constructive user or supplier of information services with significant exposure to, and knowledge of, a major Service provision Skill and the operational flows of the organisation. Understands the principles of business and markets and has experience of relevant business sectors. Has proven project management and … ability to listen and influence, and to relate to customers in their own language. Demonstrates sound practical knowledge of associated technical disciplines e.g. process re- design, systems development and service delivery. Uses high level of technical understanding to interpret technical issues for the business and sustain credibility with IT. Educated to bachelor degree level and holds a relevant professional More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM … and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC More ❯