451 to 475 of 1,346 Service Management Jobs in the UK

Description Overview The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks, maintenance, utilisation monitoring and ongoing governance of software applications. The role provides subject matter expertise on general software and drives continuous improvement … group, distributing work activities and serving as the escalation point for Licence related questions and issues. Oversee the allocation and prioritisation of software asset management tickets across the team, proactively following up on progress, removing blockers, and ensuring timely resolution in line with service level agreements and team ...

ophthalmic and aesthetic sectors throughout the UK and Ireland. We partner with leading global manufacturers and pride ourselves on delivering exceptional technical support, service excellence, and customer satisfaction. As our business continues to grow, we are seeking an experienced Product Support Engineer to become the technical backbone … service operation, supporting both our field engineering team and customer service department The Product Support Engineer will act as the central technical resource within the organisation, providing advanced troubleshooting, technical guidance, manufacturer liaison, and operational support. This role combines practical engineering knowledge with strong communication and organisational skills. ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

### **Job Description**## Overview The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks, maintenance, utilisation monitoring and ongoing governance of software applications. The role provides subject matter expertise on general software … group, distributing work activities and serving as the escalation point for Licence related questions and issues.* Oversee the allocation and prioritisation of software asset management tickets across the team, proactively following up on progress, removing blockers, and ensuring timely resolution in line with service level agreements and team ...

world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build … other cross-functional teams to have a best support experience for Ivanti customers. To provide enterprise-level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners, and internal staff through troubleshooting and diagnosis. To participate in the continuous improvement of Ivanti products, solutions ...

with Transport for London (TfL). The role works closely with the Project Manager, Change Manager, Quality Manager, and Standards Compliance Manager, interacting with service delivery functions and project stakeholders to ensure full compliance with contractual IPR requirements, the IPR Management Plan, and industry best practices for document … traceable and readily retrievable throughout their lifecycle. Drive the day-to-day governance and quality of the IPR repository, including bulk document onboarding, metadata management, document reconciliation, identification and resolution of gaps or duplicates, and periodic completeness and quality reviews to maintain an accurate and audit-ready repository. Leading ...

expanding IB Markets Reference Static Data and Pricing Team and need enthusiastic and experienced professionals to join our GTSM (Global Technology Service Management) team supporting Trading, Pricing & Asset data platforms. This role sits at the intersection of Production Support, Data Governance, and System Analysis, ensuring that reference/… database querying, scripting in Unix/Windows, AWS. Data flows, interfaces, and system dependencies (e.g., batch jobs/scheduling/Autosys). Reference Data Management (RDM) environments including knowledge of client data/onboarding, instrument or static data, trade lifecycle impact of data errors. Some other highly valued skills ...

Requirements: Where required by a line manager or a Senior ISP, support, maintain, configure or develop applications to meet and/or exceed agreed service levels. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core … values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues ...

role in maintaining and improving business-critical platforms ensuring they are secure, scalable, and aligned with operational needs. Youll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … e.g. SIEM, EDR) that underpin threat detection and response Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives. Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … e.g. SIEM, EDR) that underpin threat detection and response* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job Purpose The Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation … high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance. The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated ...

Response – responding with appropriate actions as required regarding tooling within the remit of the SET.* Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.**Hybrid working:** The places that you work … home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within ...

delivery of projects and programmes, including development of project schedules, managing risks and dependencies, designing and delivering governance arrangements and providing project and programme management information to senior stakeholders; Producing User and Service Requirements Documentation; Providing client-side assurance that proposed technical and service management solutions … business problems are fit for purpose; Delivering business change/transformation products, including stakeholder engagement management plans; benefits realisation plans and communication plans and products; Sharing client domain, technical, security, PPM or wider knowledge to ensure that our clients benefit from your own, and Actica's, background expertise. Your ...

track record in leading IT projects, optimising system performance and ensuring compliance with industry standards for UK and International offices. Key Duties: IT Infrastructure Management Stakeholder Management Cybersecurity Project Management Technical Expertise Global Support/ERPs Polices & Procedures Budget & Cost Management Continuous Improvement Qualifications: Degree … information management, business administration, industrial engineering, business informatics) or comparable education Required Experience/Skills: 5 – 10 years experience in IT infrastructure management, systems administration, and network operations Proven experience in managing an IT team, including mentoring and development Project management experience, including successful planning, execution ...

seeking an experienced Enterprise Service Management Lead to embed a service-led culture across the university. You will work with Service Owners, senior stakeholders and delivery teams to strengthen end-to-end service management and maximise the value of MyServices for service delivery … enquiry management. You will champion data-driven decision making, using performance insights and customer feedback to continuously improve efficiency, customer experience, and measurable service #J-18808-Ljbffr ...

# Change Manager - Relaunch@CapgeminiInverness, ManchesterApply for this job* Fixed Term Contract* Experienced Professionals* Cloud Infrastructure Management* ID 515405-en\_GB## **Relaunch@Capgemini**Have you taken a career break of 18 months or more? Whether it was for family, health, travel, or something else entirely — we understand that returning … Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate ...

skills into practice by taking on a role within Capgemini to protect us and our clients from cyber threats? We are seeking a Vulnerability Management Analysts with proven experience to join our cybersecurity team. Reporting to the Vulnerability Management Lead, you will work closely with suppliers to ensure … identified security vulnerabilities are understood, prioritized, and remediated within agreed timescales. Rather than operating the vulnerability management tools directly, you will review findings, coordinate remediation activities, track progress, and provide guidance on risk reduction. The role focuses on stakeholder engagement, risk management, reporting, and driving timely resolution ...

role ensures that our customer portals evolve into integrated, consistent, and user‐centric digital experiences, reducing reliance on manual interactions and enabling scalable, self‐service capabilities across regions and markets. A key measure of success will be the ability to drive customer adoption of digital channels, increasing usage … product capabilities that improve customer experience, team effectiveness, and operational efficiency. Increased customer adoption of digital channels, with measurable shifts from manual to self‐service interactions. High stakeholder engagement and improved customer satisfaction. Why join World Courier GDATS? You’ll Have The Opportunity To Play a key role ...

Service Desk Manager Derbyshire| Hybrid - 3 days onsite | We're recruiting exclusively for a Service Desk Manager to join a large, established technology function supporting approximately 4,000 users across 370 sites globally. You will lead a team of seven across the Service Desk, taking ownership … service performance while helping shape how the function develops as the business continues to grow. This is more than a role focused on ticket queues and SLAs. The business has expanded quickly, creating a genuine opportunity for someone to come in, review existing ways of working and help define ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership: Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

SuccessFactors Service Lead Location: UK-based/Hybrid Contract: 4-6 months+ IR35: Inside IR35 We are currently looking for an experienced SAP SuccessFactors Service Lead to lead service delivery, solution governance and continuous improvement across a complex global SuccessFactors landscape. The successful candidate will provide senior … leadership across functional, technical and business stakeholders, ensuring a stable, high-quality service while supporting enhancements, releases, implementations, integrations and cross-module design decisions. Key Responsibilities Lead SAP SuccessFactors service delivery, governance and continuous improvement. Act as the senior escalation point for service performance, risks, priorities ...