51 to 75 of 785 Service Management Jobs in the UK

Overseeing development of lower-level designs corresponding to owned areas of the system. Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs. Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management. In-depth experience of conducting detailed systems engineering trade solutions to assess options … user scenario development in both text-based and model-based approaches. Understanding designing/delivering systems in a Virtualised Environment. Experience of working with Service Oriented Architectures. A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

Overseeing development of lower-level designs corresponding to owned areas of the system. Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs. Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management. In-depth experience of conducting detailed systems engineering trade solutions to assess options … user scenario development in both text-based and model-based approaches. Understanding designing/delivering systems in a Virtualised Environment. Experience of working with Service Oriented Architectures. A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations … Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless … interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and More ❯

Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service Management processes, CMDB, Service Introduction, Lean Six Sigma, Business Continuity, and Disaster Recovery processes. Empower our associates with the right tools, frameworks, methodologies, metrics … on our customers - focusing on technical debt reduction, business resiliency, process efficiency, and effectiveness. What are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, Lean Six Sigma, CMDB, Disaster Recovery, and Service Introduction to Operations. Proven … track record in understanding and shaping strategic Service Management analytics solutions within a business context. Preferably, consulting experience in the Consumer Packaged Goods Industry. What will be your key responsibilities? Collaborate with GDO Service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment Technology Office), external More ❯

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point of contact … for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with … key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host and lead More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … BCG, includingBCG Core, BCG X, and Consulting Team (CT) worldwide. The leader will drivestrategic planning, execution, and optimizationof global IT infrastructure, cloud operations, and service management while ensuring asecure, scalable, and efficienttechnology environment. This role is accountable for embedding and assuringIT Service Management (ITSM) processesacross all … provisioning, andcloud workload optimization. Driveedge computing, containerized workloads, and high-performance computing strategies. ImplementAI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and More ❯

Job Title: Head of SAP Service Transition & Project Management Location: London/Glasgow Department: Managed Services Reports To: Director of Customer Success COE Job Summary: The Head of Managed Services for Service Transition and Project Management oversees several direct reports daily, including their performance management. This … projects, planning, coordinating these projects, and executing the transition of support services to the Business-As-Usual (BAU) support teams. Additionally, the Head of Service Transition is responsible for providing commercial oversight, preparing Statements of Work (SOW), and supporting presales activities. They must ensure accurate input into the forecasts … migration of services with minimal disruption to business operations. Monitor progress and adjust plans as needed to meet transition goals. Dealing with escalations. Project Management Use project management methodologies to drive transition projects. Define project scope, deliverables, schedules, and budgets. Track and report on project milestones, risks, and More ❯

in Microsoft D365 Business Central to support a major on-premise to cloud migration project. This role requires strong skills in discovery, third-party management, B2B business, service management, and field service solutions . You will play a key role in defining and implementing a cloud … efficient Microsoft D365 Business Central solutions tailored to B2B business needs. Manage third-party vendors , ensuring seamless integration and project alignment. Design and implement service management and field service solutions to enhance operational efficiency. Oversee data migration and system interoperability between on-premise and cloud environments. Work … Solutions Architect with expertise in Microsoft D365 Business Central . Strong track record in on-premise to cloud migration projects. Experience in B2B business, service management, and field service solutions . Proficiency in third-party vendor management and system integration. Deep understanding of cloud architecture, security More ❯

Competitive salary, £7k car allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor relationships, the role … ensures technology reliably supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support teams, and a proactive … end-user technology estate. A key success factor in this role is the ability to use insights from ServiceNow and other sources to monitor service effectiveness, drive efficiency, and improve customer satisfaction across the business whilst increasing automation and self-service of IT support. We are in our More ❯

to cloud migration project. This role requires expertise in Microsoft D365 Business Central , along with experience in discovery, third-party integrations, B2B business processes, service management, and field service solutions . You will play a key role in developing, customising, and optimising Business Central solutions to enhance … business analysts, and stakeholders to implement best practices. Manage and develop third-party integrations , ensuring system compatibility and smooth operations. Support B2B business processes, service management, and field service solutions within Business Central. Design and implement Field Service functionalities within Business Central to support operational workflows. …/AL, C/SIDE development , and Business Central extensions. Experience in third-party integrations and API development . Knowledge of B2B business models, service management, and field service solutions . Experience in Field Service implementation within Business Central. Strong problem-solving skills with the ability More ❯

IT Service Delivery Lead/IT Support Lead A fantastic opportunity has arisen for a IT Service Delivery Lead/IT Support Lead to join our London based global law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: * Manage the … User Support team using the Service Management toolset and provides accurate reporting on performance. * Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. * Direct, motivate, delegate, and empower staff in the successful performance of their tasks and responsibilities while … identify problems and look to address these with the respective team * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Take accountability for service delivery performance, meeting customer expectations * Liaise More ❯

strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a co mprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that … with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support … sales functions. Provide guidance on best practices for Service Management, leveraging industry standards to enhance service delivery. Lead technical discussions and workshops with stakeholders to gather requirements and present solutions. Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and More ❯

Please Note: The application deadline for this job has now passed. Job Introduction Join us at cardfactory for the exciting role of IT Service Delivery Manager - Data & Digital. This position offers a fantastic opportunity to guarantee top-notch services for our colleagues, meeting SLAs, documenting service processes, and … fostering a culture of continuous service enhancement. As the Service Manager - Data & Digital (SMDD), you will establish and nurture positive relationships with key stakeholders, enhance supplier performance, and oversee IT support contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally … the SMDD will focus on aligning the Service Management function with the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal role at cardfactory. Based at Junction 41 in Wakefield, hybrid way of working, colleagues More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … We look forward to having you join our journey and seeing how far we can go, together! This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that … our customers experience outstanding service and support levels. Service Desk Manager at Conferma is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service More ❯

within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely … Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have … been followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of More ❯

managing our IT security strategy and operations. This role requires a seasoned professional with over 10 years of experience in IT security and IT service management, particularly within the Microsoft tech stack. The ideal candidate will have a strong background in IT service management and consultancy … audits and risk assessments. Stay updated with the latest security trends and technologies, including AI and large language models. Provide expert consultancy on IT service management and security best practices. Train and mentor IT staff on security protocols and procedures. The Successful Applicant Bachelor's degree in Computer … Science, Information Technology, or a related field. Over 10 years of experience in IT security and IT service management. Proven experience with the Microsoft tech stack. Strong background in IT service management and consultancy. Knowledge of large language models and AI technologies is highly desirable. Excellent leadership More ❯

You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service … be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to … Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred More ❯

You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service … be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to … Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred More ❯

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Lead Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn't become a global coffee brand by sitting back. When you work here … values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a Lead Service Delivery Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which More ❯

Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager, ITIL. My client is a small IT managed services company … to delivering exceptional IT support and solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical … support and service delivery. This role will focus on improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to More ❯

Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager, ITIL. My client is a small IT managed services company … to delivering exceptional IT support and solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical … support and service delivery. This role will focus on improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to More ❯

solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head … and the EMEA infrastructure Head. The role-holder will work in close partnership with regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder … is responsible for the incident, problem, change and config management processes in the EMEA region in close collaboration with the global ITSM organization. This individual will be responsible for ensuring that incidents are resolved in a timely manner, problems are identified and remediated, and changes are managed effectively to More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO … Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact Account and service managing allocated Carrier … generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO … Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact Account and service managing allocated Carrier … generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up More ❯

EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. … solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head … and the EMEA infrastructure Head. The role-holder will work in close partnership with regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder More ❯