51 to 75 of 340 Service Management Jobs in the UK

youll diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, youll drive continual service improvement, maintain accurate technical documentation, and play a crucial … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, you'll drive continual service improvement, maintain accurate technical documentation, and play a crucial … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Purpose: The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across … organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching ...

Service Manager Full time, fixed term for up to 12 months (maternity cover) Based Horizons (Reading, Berkshire) with up to two days per week working from home Salary circa £45,000 pa plus benefits An opportunity has arisen for an IT Service Manager to join our busy Technology … around 300 employees, 200 Associate Lecturers, and 4,000 students. You will need to take a proactive and hands-on approach, working to optimise service processes and drive continuous improvement in the service desk environment. You will line manage the IT Support team, acting as an escalation point ...

Technical Support Engineer to join an established IT Operations team in London. This is a replacement hire, joining a collaborative support function where service quality, accountability, and clear processes are genuinely valued. What’s on offer Salary up to £40,000 Shift pattern between 8:00am and 6:30pm … Monday to Friday Join an experienced support team of 12 engineers Exposure to both technical engineering and service management Stable, professional services environment with modern tooling What you’ll be doing Providing third-line technical support and owning incidents end to end Working within ITIL v4-aligned processes ...

infrastructure and technical support. Technical Support Engineer/1st/2nd Line Support Engineer Key Responsibilities: * Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements … current incident and service request processes * Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management ...

Your new role This role is responsible for establishing, leading and continuously improving the Service Operations function that underpins all technology services across the organisation. It ensures that Divisional and Corporate operational needs are met while creating consistent, scalable service processes across multiple business platforms. By defining … delivering the overall service operations strategy, this role will enable the organisation to achieve its wider business and technology objectives. The position will focus on building a robust service management capability, supporting business performance and driving ongoing improvements across all IT platforms. What you'll need ...

operations across SCG, ensuring that systems and services remain secure, available and performant. Responsibilities: Overseeing and being accountable for all infrastructure systems including cloud service management, datacentre management, and email system management. Managing and maintaining backup and recovery operations. Overseeing infrastructure maintenance, system upgrades, and migrations. Ensuring … infrastructure endpoint protection and patch management are maintained. Monitoring and ensuring infrastructure performance meets business requirements. Leading the technical resolution of major service outages (MSOs) and ensuring appropriate escalation. Communicating with the business during major incidents. Overseeing change request authoring and approval processes. Chairing or participating in Change ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough) We are looking for an experienced IT Support Team Leader, to work for a leading provider of Facilities Management services, supporting critical operations. This is a hands-on leadership role, youll oversee daily service desk operations, act as a technical escalation point … customer satisfaction while driving continuous improvement. What You'll Do: Lead, coach, and develop a team of IT Support Analysts. Oversee daily IT service desk operations and monitor KPIs. Act as escalation point for complex incidents and major incidents. Analyse incident trends and support problem management. Maintain strong customer ...

Operational Engagement Lead (Service Delivery) Salary: up to £115,000 + 15% bonus Location: Remote with 1–2 days per week in Birmingham The Opportunity We're supporting a leading technology-enabled services organisation in the search for an experienced Operational Engagement Lead to take ownership of a strategically … critical client relationship. This is a senior operational leadership role, sitting above day-to-day service management. You'll bring together service desk, service management, suppliers, and delivery partners into a single, joined-up operation — ensuring the service feels intentional, controlled and credible ...

About the job. National Highways has an exciting opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. In this role, you will work closely with the TPAM Lead to oversee the full lifecycle of performance and availability … data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports both road users and operational teams to remain reliable, resilient ...

About the job. National Highways has an exciting opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. In this role, you will work closely with the TPAM Lead to oversee the full lifecycle of performance and availability … data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports both road users and operational teams to remain reliable, resilient ...

About the job. National Highways has an exciting opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. In this role, you will work closely with the TPAM Lead to oversee the full lifecycle of performance and availability … data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports both road users and operational teams to remain reliable, resilient ...

Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams … Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation click apply for full job details ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams … Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Must have outstatanding Managerial skills. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

Service Delivery Manager – Defence Location: Bristol (predominantly on-site with some hybrid) Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National) We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused … regulated environment. Sitting within the IT function and working closely with Secure Operations, you'll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services. What you'll be doing Build, recruit and lead a new IT Secure Operations ...

Modern Workplace Manager End User Computing, Intune, SCCM, Digital workplace tools and collaboration platforms M365 and beyond, Identity and access management Entra ID, Endpoint security and compliance Defender and Purview, End user data management Purview, M365 workload management, SharePoint, OneDrive for Business, Teams, Exchange, Power Platform … Viva, Service management frameworks e.g. ITIL, Lean, Agile. Looking for an experienced workplace manager to take responsibility Modern Work and EUC landscape. You will be responsible for delivery, performance, and continuous improvements. With responsibility for EUC, digital tools, devices, and workplace services. At the forefront, the environment must ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

Service Delivery Manager - Bracknell (Hybrid) - MSP - £43k-£47k Do you thrive in leadership roles and want to join a growing MSP that truly invests in its people? Due to continued expansion, a dynamic Managed Services Provider based in Bracknell is looking for an IT Service Delivery Manager … lead their 7-person service desk team . Supporting over 60 clients , this MSP prides itself on a collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence ...

lead the IT function and ensure the seamless delivery of IT services across the business. This role will oversee end-to-end IT service delivery, supporting engineering teams and wider business operations across on-premise and cloud environments. You will take ownership of the IT strategy and roadmap, manage … systems remain secure, scalable and aligned with current and emerging technologies. Key Responsibilities Team Leadership Lead and manage the IT department, including recruitment, performance management, development, mentoring and wellbeing. Build a culture of collaboration, continuous improvement and customer-focused service delivery. Ensure appropriate resourcing, capability and planning ...

ITSM Analyst - London - Service Management or IT Operations - 1 day a week on site. We're looking for 3 x ITSM Analysts who are confident working across both data and operational environments. You'll be a strong fit or this role if you have: At least two years … experience working in or alongside Service Desk, Service Management, or IT Operations teams click apply for full job details ...

Service Delivery Manager - Oracle Cloud Location: Hybrid Security Clearance: DV (Mandatory) Nationality: UK National Role Overview Accountable for the end-to-end operational delivery of a secure, business-critical Oracle Fusion platform. Acting as the single point of ownership for service performance, governance, incident management, and continuous … improvement within an Intelligent Client model. Key Responsibilities Service Leadership & Governance Own ITIL-aligned service delivery (Incident, Problem, Change, Request, Knowledge, CSI). Lead service reviews, governance forums, and CABs. Deliver monthly reporting on SLAs, KPIs, risks, issues, and improvement plans. Operational Management Lead response ...

Customer Service/Service Desk Coordinator - 12-month Maternity Contract Location: Elstree Salary: £28-30,000k Contract: Maternity Cover - 12 month with the potential of becoming a permanent role Hours: Monday–Friday: 8.30am–5.30pm; 1 in 4 weekends (independent office working): 8.30am–4.30pm Join a global leader … growing product led business as a Customer Service/Service Desk Coordinator. This role is crucial in maintaining the company's reputation for quality, professionalism, and reliability by providing exceptional customer service and administration support to the team. Day-to-day of the role ...