76 to 100 of 656 Service Management Jobs in the UK

Technical Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when youre part of Bellrock, youll get everything you need to be your best at work - because … sites that will be geographically arranged, many of which you will directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role … part in driving us further. And everyone can be the change. Thats how deliver value for our customers, and building systems that lead the way And as a Technical Service Delivery Manager with Bellrock, youll do it by Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and relationship from More ❯

Project description One of the biggest UK rail network companies operating with rail infrastructure and asset management has a need to develop and support enterprise-level information systems.The product is a core and critical safety platform that ensures that all elements of work that are planned on the operational railway are conducted in safe and secure manner among employees … third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing and improving IT services to ensure they meet the needs of … our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints, process flows, and user journeys. Stakeholder Collaboration: Engage with stakeholders More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery … Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation change in existing account … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop and More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery … Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation change in existing account … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop and More ❯

Security Lead In summary the Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk - ideally from within the banking or insurance sector. The IT Operational … environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks … focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and More ❯

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery … requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main … point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service More ❯

About the role As the Service Assurance Lead you will provide assurance that all Service Management Centre outcomes are being delivered effectively across the Partnership.You will define the appropriate outcomes and then ensure key stakeholders in Technology Product and Platform teams are carrying out the required activities relating to Capacity, Disaster Recovery (DR), Business Continuity (BC), Risk … and Service Design & Transition. You will ensure technology and security controls are effectively and proportionately monitored and managed across the Technology function.In the Technology Shared Capability, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. Expected Salary - £60,000 - £75,000 Contract type - This position is a Secondment/Fixed Term contract … office and home based upon your personal needs whilst balancing the needs of the business. Location - This role is based at our Bracknell site once a week As the Service Assurance Lead you will own the decisions for: Defining and implementing the appropriate guardrails predominantly relating to Capacity Management and service continuity Ensuring Product and Platform teams More ❯

of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will be responsible for service management activities in the delivery of the security operations … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved in More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

Service Management Business Analyst Rate - up to £525 overall assignment rate to umbrella. Location - Bristol or York 2/3 days per week hybrid working Duration - Initial 6-month contract. Sanderson have partnered with a leading financial services organisation who are looking for a seasoned Business Analyst with extensive experience in service management to join them … on an initial 6-month contract. This person will be responsible for service risk, control, supply and governance. Project This will be working on a large-scale integration project which is set to run for more than 2 years. Skills Experience with all aspects of service management. Experience within the financial services industry is a MUST. An understanding More ❯

The role of a Business Support Analyst II is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v4 framework of ITIL v4 framework of Service Operations, Service Transition and Continuous Service Improvement. A Business Support Analyst III is someone who has more than 2 years of experience in IT development and/… role will generally be expected to have a strong grounding in a specific business area or product area, be able to confidently manage their own workload; have excellent customer service and communication skills and be confident to help train and nurture junior members of the team. Responsibilities Triage, prioritise and investigate both simple and complex user reported issues or … service requests which are raised via IT Service Management tooling, initiating client calls where suitable to ensure most efficient route to resolution. Provide exceptional customer service through effective and valuable communication Working within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple products Have a strong knowledge of the More ❯

leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. Job Description Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/… leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be providing technical leadership, to lead and support the team by coaching … and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge More ❯

Select how often (in days) to receive an alert: Senior Service Manager Location: UK - London, UK - Cust site - Corsham Job-ID: 214718 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Team for your customer(s) together with the Sales team, including Group Managed Services (GMS … GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What you'll do Service Delivery: Work closely with the delivery team to ensure services meet or exceed customer expectations. Team Leadership: Lead and motivate a team of service professionals, providing guidance and … support to achieve high performance. Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders, acting as the primary point of contact. Issue Resolution: Proactively identify and resolve service-related issues, ensuring minimal disruption to the customer. Performance Monitoring: Monitor service performance against agreed SLAs and KPIs, implementing improvements where necessary. Reporting: Provide regular reports More ❯

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for high … level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business and as such will … be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible for delivering ongoing contracted services and More ❯

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is seeking support … days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We More ❯

About The Role An exciting opportunity has arisen here at DS Smith, an International Paper Company for a Head of Strategic Supplier Management - EMEA to join the EMEA IT organisation within DS Smith. DS Smith has set out strategic goals to utilise IT to build further capabilities, enable transformation and embed quality in all its systems and processes. The … role of Head of Strategic Supplier Management is key to that success. Within the role you will be responsible for the management of IT Suppliers and their services, ensuring they deliver to their contractual commitments. The Head of Strategic Supplier Management will report directly into the Service Delivery Director and will drive cohesion and standardisation across … the IT organisation. You will use your experience and expertise within Supplier Relationship Management to be successful in the role. You will develop and maintain key strategic supplier relationships, ensuring accountability for their delivery. In creating close and collaborative relationships you will leverage value as well as reduce risk to DS Smith. In addition, you will be responsible for More ❯

innovation and efficiency across our digital platforms. A key aspect of this role is maintaining robust software development governance frameworks and best practices. play a critical role in managing service levels, overseeing Level 2 and Level 3 service management teams, ensuring that issues are resolved quickly and effectively. oversee all aspects of testing, including non-functional, functional … s including Principal Developers and Principal DevOps Engineers who in turn will be managing teams of engineers. The ideal candidate will bring extensive expertise in software development best practices, service management, and DevOps methodologies, with a strong track record of managing suppliers, contracts and ensuring the highest standards of quality assurance. Lead the development and deployment of robust … project lifecycles from requirements gathering to implementation, ensuring timely delivery and alignment with strategic objectives Collaborate with cross-functional teams to design, develop, and deploy innovative solutions and enhance service delivery Establish and enforce software development governance frameworks, standards, and best practices. Promote a culture of continuous improvement and adherence to industry standards Ensure compliance with relevant regulations and More ❯

innovation and efficiency across our digital platforms. A key aspect of this role is maintaining robust software development governance frameworks and best practices. play a critical role in managing service levels, overseeing Level 2 and Level 3 service management teams, ensuring that issues are resolved quickly and effectively. oversee all aspects of testing, including non-functional, functional … s including Principal Developers and Principal DevOps Engineers who in turn will be managing teams of engineers. The ideal candidate will bring extensive expertise in software development best practices, service management, and DevOps methodologies, with a strong track record of managing suppliers, contracts and ensuring the highest standards of quality assurance. Lead the development and deployment of robust … project lifecycles from requirements gathering to implementation, ensuring timely delivery and alignment with strategic objectives Collaborate with cross-functional teams to design, develop, and deploy innovative solutions and enhance service delivery Establish and enforce software development governance frameworks, standards, and best practices. Promote a culture of continuous improvement and adherence to industry standards Ensure compliance with relevant regulations and More ❯

PV services, technology, and consulting to cater to the unique needs of small, medium, and large pharmaceutical companies. Location: United Kingdom - Preferred Job Type: Contract (6 Months) Job Title: Service Manager, ITIL Services Job Summary The Service Manager will lead and optimize the end-to-end delivery of IT services in alignment with ITIL best practices. You’ll … the design, implementation, and continuous improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities. Key Responsibilities Maintain ITIL-based service management processes including Incident, Problem, Change, Service Request, Release, and Configuration Management Ensure SLAs, OLAs, and KPIs are … based on reliability, honesty and trust Oversee major incident resolution and drive root-cause analyses to prevent recurrence Collaborate with IT architects, operations, security, and application teams for seamless service transitions and deployments Drive Continual Service Improvement (CSI) initiatives to identify, prioritize, and implement efficiency gains Serve as the escalation point for high-impact service disruptions and More ❯

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the … success of a global D365 landscape. This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business … as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency. This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement. Responsibilities Manage the full life-cycle of D365 service delivery (incidents, service requests, problems More ❯

Salesforce Technical Architect - Field Service Management 6 Month contract initially Based: Hybrid - Maximum of 3 days p/w - Coventry Rate: £Market rates p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you … can really make a difference. We have a great opportunity for a highly experienced Salesforce Technical Architect - Field Service Management to join the team. The Salesforce Technical Architect will consider the HD architecture and the culture of the organisation along with the operating model and factor this into their solution selection and design. They will challenge themselves to … solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. Key Responsibilities: 1.Lead the design and implementation of Salesforce Field Service solutions, ensuring alignment with business objectives and technical best practices. 2.Guide architecture decisions for integrations, data migrations, data models, customizations, and platform performance optimization. 3.Conduct code reviews to assess More ❯

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed … root causes are identified and resolved, and changes are controlled and communicated with minimal risk to service quality. This role requires close collaboration with service desk teams, technical support groups, account management, and client stakeholders to drive service stability and continuous improvement. The successful candidate will also participate in an on-call rotation to ensure …/7 coverage of critical incidents. Key Responsibilities Incident Management Lead and coordinate the resolution of major and high-priority incidents, ensuring swift service restoration and minimal business impact. Chair major incident review calls and drive timely updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain More ❯

Service Desk & Administrative Coordinator Pertemps Aylesbury is currently recruiting for a Service Desk Coordinator to join our client based in Aylesbury. Salary: £27,000 - £35,000 (DOE) Service Desk Coordination - Act as the first point of contact for clients, logging service requests and scheduling engineers. - Scheduled/planned maintenance and emergency callouts as required - Manage and … monitor the Service Management System to ensure all jobs are correctly logged and updated as required - Assign jobs to engineers, track progress, and ensure Service Level Agreements (SLAs) are met. - Communicate job status updates to clients and follow up on completed work to ensure timely and accurate service. - Order parts and liaise with suppliers for service … requirements. General Administration - Handle incoming calls, emails, and general correspondence. - Maintain and update company records, files, and documentation to ensure accuracy and compliance with relevant regulations. - Assist with preparing service reports, quotes, and invoices. - Help organise team schedules, meetings, etc - Ensure compliance with industry standards and assist with audit preparation. Requirements: - Previous experience in service desk, scheduling, admin More ❯