826 to 850 of 2,016 Service Management Jobs in the UK

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers. … Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact, account and service managing allocated Carrier customers and acting as a key point of contact Grow and retain Wholesale revenues in line with Quarterly and Annual … markets and develop a lead generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up the value chain in their More ❯

Summary Job Reference: VR130625 Job Title: Digital Systems Manager Client : NI Fire and Rescue Service Salary: 21.96 ph/circa 41k pa Location: Lisburn, hybrid Contract : Temporary, 6+ months (goal to make it a permanent position), full-time (36.25 hours pw, generally Mon-Fri/9-5) Overview VANRATH now stands as the first-tier supplier to a range … of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health and Social Care Trusts and NFP Organisations. One of our public sector clients, the NI Fire and Rescue Service, are looking for a Digital Systems Manager to provide a specialist technical and business expertise for the diverse range of Digital Line of Business Systems and Services. These services … are provided for the management of Line of Business, Operational, Technical and Specialist systems and applications to include hardware, software, training, project management, Digital services and Digital related communication resources. You'll also ensure the effective and efficient provision of support and services, including development and maintenance, of Digital Line of Business Systems in line with NIFRS organisational More ❯

Social network you want to login/join with: We’re Hiring! A Service Delivery Manager to Transition, Operate and Transform services for our prestigious customers in Heathrow. You will be expected to work on customer site. There will also be occasional travel to Bell Offices in London, Wokingham, and Portsmouth. About us Working at Bell, in Manged Services … you will be part of a team of service management professionals who care about their customers, services and colleagues. We deliver Managed Services to several well-known organisations across the Financial Services, Telecommunications, and Public Services sectors. Working either direct with these organisations or in partnership with Global Managed Service Providers. Responsibilities Service Transition The Service Delivery Manager may be asked to support new customers and/or service transition activities taking services into support and continuing to manage throughout its term. This will include the following activities: Design and implementation of the service in accordance with the Bell Service Readiness processes Act as the focal point of contact and working with More ❯

IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage service delivery … drive improvements, and ensure systems meet operational and organisational needs. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of the IT Service Delivery Manager: Act as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national collaboration meetings Drive system performance, functionality improvements, and service integration across departments Own change governance, risk escalation, and compliance processes Liaise with suppliers, delivery teams, and governance functions to align with operational and national strategies Oversee SLAs, KPIs, and More ❯

Head of Service Delivery | Manchester | Up to £80k + Car Allowance + 1530% Bonus | Hybrid (1 Day/Week Onsite) Are you ready for a career-defining move into a high-impact, high-visibility leadership role? Were working exclusively with a major European organisationcurrently undergoing significant technology investment and transformationto find a standout leader to step into the role … of Head of Service Delivery . Reporting directly to the Director of Infrastructure, this is a pivotal number two role. It offers a rare chance to take the reins on strategic service delivery, team leadership, and end-to-end performance of critical technology services across a national, multi-site environment. If you're looking for your next challenge … in a fast-paced, high-autonomy settingthis is it. The Role As Head Of Service Delivery, You Will Act as a key strategic leader and deputy to the Director of Infrastructure Lead high-performing teams across IT Service Desk, End User Computing, Incident/Problem/Change Management, and Service Transition Drive excellence in service More ❯

IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage service delivery … drive improvements, and ensure systems meet operational and organisational needs. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of the IT Service Delivery Manager: Act as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national collaboration meetings Drive system performance, functionality improvements, and service integration across departments Own change governance, risk escalation, and compliance processes Liaise with suppliers, delivery teams, and governance functions to align with operational and national strategies Oversee SLAs, KPIs, and More ❯

Service Desk Analyst Contract Duration: 12 months Location: Birmingham Customer Service Centre Job Type: Full-time, 24/7 shift rota Rate: £100-140 per day INSIDE IR35. We are seeking a Service Desk Analyst to provide first-line IT support as part of our Customer Service Centre. This role involves supporting a network of services … categorising, prioritising, and escalating them as necessary. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference. Log all Incidents, Service Requests, Problems, Changes, and Knowledge within an ITSM tool, categorising and prioritising them appropriately. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow … in identifying errors, troubleshooting, and establishing lessons learned. Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard. Provide Service Announcements that are factual and timely as appropriate. Required Skills & Qualifications: Experience in a Customer Service Role, preferably in a technically diverse environment. Excellent telephone manner and standard More ❯

Act as the Single Point of Contact (SPOC) and a decision maker for Records Management System (RMS), Digital application (Pronto) and Command & Control (CAD) change and they will lead the Business’s User Group. This pivotal role will ensure only one method to change functionality across the three integrated systems. To represent Gloucestershire Business at national, regional and local … to evolve and develop the force relationship around product development. To coordinate developments within RMS making sure it remains updated and fully supportive of the operating mode, including holistic management across associated systems, to ensure continued parity between the interfaces. To optimise performance and effectively manage changes, oversee, monitor, and address development and change requirements within RMS and associated … while maintaining alignment with Minerva forces, especially those involved in the South West Collaboration. To prioritised development and work with stakeholders to maximise development opportunities. To support the RMS service team to rectify issues by problem solving at a local level, support improvements in functionality to meet local and Authorised Professional Practice (APP) objectives and support activity. The provision More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating … service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating … service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums More ❯

Our client a public sector Constabulary are looking for an ICT Core Systems Service Manager to join on a permanent bases. Purpose of the role: Act as the Single Point of Contact (SPOC) and a decision maker for Records Management System (RMS), and they will lead the User Group. This pivotal role will ensure only one method to … to evolve and develop the force relationship around product development. To coordinate developments within RMS making sure it remains updated and fully supportive of the operating mode, including holistic management across associated systems, to ensure continued parity between the interfaces. To optimise performance and effectively manage changes, oversee, monitor, and address development and change requirements within RMS and associated … interfaces, while maintaining alignment with forces, especially those involved in the South West Collaboration. To prioritised development and work with stakeholders to maximise development opportunities. To support the RMS service team to rectify issues by problem solving at a local level, support improvements in functionality to meet local and Authorised Professional Practice (APP) objectives and support policing activity. Key More ❯

Our client a public sector Constabulary are looking for an ICT Core Systems Service Manager to join on a permanent bases. Purpose of the role: Act as the Single Point of Contact (SPOC) and a decision maker for Records Management System (RMS), and they will lead the User Group. This pivotal role will ensure only one method to … to evolve and develop the force relationship around product development. To coordinate developments within RMS making sure it remains updated and fully supportive of the operating mode, including holistic management across associated systems, to ensure continued parity between the interfaces. To optimise performance and effectively manage changes, oversee, monitor, and address development and change requirements within RMS and associated … interfaces, while maintaining alignment with forces, especially those involved in the South West Collaboration. To prioritised development and work with stakeholders to maximise development opportunities. To support the RMS service team to rectify issues by problem solving at a local level, support improvements in functionality to meet local and Authorised Professional Practice (APP) objectives and support policing activity. Key More ❯

YBS has an exciting new opportunity for a Service Transition Lead to join our Technology Services function. The successful candidate will act as a point of contact for projects within the division, supporting from design through to delivery and ensuring excellent leadership throughout the engagement with the business and wider technology teams, engaging with key stakeholders and leading improvements … to change our organisation. This role will be based in our Bradford based Head Office, with flexible working from home capability. About the role As a Service Transition Lead, you will- Support the delivery of changes into the live environment, engaging with the business and project teams to support the delivery of their strategies through ensuring the safe and … controlled transition of changes into live. Work closely with Architecture and provide service design consultancy to IT and the rest of the group, ensuring resource and cost estimates are included within relevant business cases for both implementation and on-going support. Adhere to the control framework, standards, rules and guardrails around the Change Lifecycle and IT Change Management More ❯

Social network you want to login/join with: IT Service Delivery - Associate Director, Oxford col-narrow-left Client: Oxford Nanopore Technologies Location: Oxford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 402ef76991f6 Job Views: 6 Posted: 29.06.2025 Expiry Date: 13.08.2025 col-wide Job Description: We are seeking an IT Service … global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market. Oxford Nanopore’s sequencing platform is the only technology that offers … short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere! Summary of the role’s main purpose: The IT Service Delivery Associate Director will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related More ❯

Job title: Service Change Manager Location: Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £50,000 What you’ll be doing: Manage and maintain a forward schedule of IT change across the Infrastructure and Cloud teams by leading regular and effective collaboration … resources assigned with ultimate aim to keep the delivery timescales on target Ensure Risks & Issues are identified, managed and reported accurately Lead successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum Ensure key Stakeholders and End Users are fully aware of the up-and-coming IT changes … by creating and presenting communication plans/supporting material Create and Deliver management style reporting that clearly explains progress against our key goal, deliverables and planning Your skills and experiences: Essential: Experience of leading/supporting delivering change to IT Services Service Management experience/Knowledge of working with or for outsourced service providers Strong Stakeholder More ❯

point of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries (over 1000 users, two service desks, team of 8 excluding manager) Ensure … details are captured and recorded in the Service Management call logging system and prioritised accordingly (Service Desk Systems Documentation) Track, update and manage calls through to resolution, escalating when necessary (eg performing a functional escalation, linking to a problem record or change record) Monitor and manage call queues, ensuring incidents and requests are addressed within agreed service … sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date and at the required standard Liaise with Service Desk Management, ensuring they remain updated regarding incidents that require escalation or further attention Pro-actively identify opportunities for automation to minimise repetitive tasks and enhance productivity across More ❯

Service Desk Analyst Hourly Rate: £29.55 PAYE or £38.47 Umbrella Location: Birmingham, UK (Fully onsite) Job Type: Contract (6 months with potential for extension) Work 12-hour shifts, covering a 24/7/365 rota. Day shifts are 0700 to 1900 hours, Night shifts are 1900 hours to 0700 hours. Must be eligible for SC Police vetting We … are seeking an IT Support Technician to provide first-line support for our client's network of services. This role involves working as part of the Customer Service Centre (CSC), operating on a 24/7 shift rota. The successful candidate will handle correspondence via email, telephone, and video conference, ensuring all requests are logged, categorised, prioritised, and escalated … appropriately. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference daily. Log all incidents, service requests, problems, changes, and knowledge within an ITSM tool, categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. More ❯

Social network you want to login/join with: IT Service Performance & Supplier Manager, slough col-narrow-left Client: HCLTech Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: HCLTech is a global technology company, home to more than … and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating More ❯

Main Responsibilities As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Bank’s IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. 3800 users) and IT Assurance activity covering the Services & Infrastructure department. You will be joining … the organisations modernisation journey. Among other things, you will lead the roll out of new ITSM tooling for the UK Bank, a new contact center solution for the IT Service Desk, an IT Service Desk enhancement programme and establishing relevant parts of a Service Management Framework for the UK Bank. This is a full-time role … the London office with a requirement to be part of the out of hours Major Incident rota (currently 1 in 6 weeks). Other Responsibilities ITIL Process Implementation and Management IT Service Desk Leadership and Team Development Stakeholder Engagement Incident and Problem Management Change, Release and Configuration Management Risk management and Compliance Supplier Management More ❯

Social network you want to login/join with: Service Design & Transition Lead, slough col-narrow-left Client: HCLTech Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 27.06.2025 Expiry Date: 11.08.2025 col-wide Job Description: HCLTech is a global technology company, home to more than 220,000 people … Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. A requirement has been identified for a Service Design & Transition Lead to lead Service Design & Transition activities across a number of projects The Service Design & Transition Lead will be a key member of the programme …/project team, working closely with other areas of IT and the business as required. Line-management will be into the process owner, (Principal, Service Design & Transition) and the successful applicant will be expected to represent the Service Design & Transition function/team within the projects they are working on, as well as liaising with other areas More ❯

both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back of house technology … with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements and influence supplier performance. This is a pivotal role in making sure our outsourced partners deliver the dependable, scalable technology our teams need to run smoothly — every day More ❯

both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back of house technology … with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants and head office to understand pain points and opportunities — using that insight to shape service improvements and influence supplier performance. This is a pivotal role in making sure our outsourced partners deliver the dependable, scalable technology our teams need to run smoothly — every day More ❯

Social network you want to login/join with: 2nd Line Service Desk Analyst, Leicester Client: TBA Group Location: Job Category: Other - EU work permit required: Yes Job Reference: e57ac9ad906e Job Views: 34 Posted: 22.06.2025 Expiry Date: 06.08.2025 Job Description: What are we looking for? You will have a strong customer-focused approach and be experienced in working in … with an ability to work calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence. After a period of initial training, the role will require working as part of a 24x7 shift team (including bank holidays and out-of-hours). Experience of … working in an IT Service Management environment and with ITIL Comfortable working with both Linux and Windows operating systems Ability to diagnose issues in complex software applications by analyzing log files and data Good SQL knowledge Good knowledge of IT networking Job Description As a key player within the Service Delivery function, you will be involved in More ❯

Social network you want to login/join with: Senior Consultant – Service Catalogue, London Client: computappoint Location: London, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: db640e3fa439 Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: This is an exciting role that offers an experienced Service Catalogue expert the opportunity to join a … global Service Provider that champions a healthy work-life balance. In this role, you will be responsible for providing service offerings & service update information to customers, creating service catalogue plans, maintaining those plans, designing the Service Catalogue, and conducting gap analysis and due diligence during the design phase. Required Experience: Extensive experience in building and … publishing a Service Catalogue in ServiceNow . Proven experience in analyzing current Service Catalogue tooling and ensuring proper configuration. Experience in defining Demand and Service Fulfilment Processes . Ability to multitask across various functions and contexts. Excellent interpersonal skills to interact with individuals at all levels and influence without authority. Good working knowledge of common tools (MS More ❯

Job Description: IT Service Owner Hybrid working, including travel to service (across the UK) Location: Leeds (LS5 3BF) or Salford (M50 3SP) Permanent Salary range: £44,000 - £50,000 Full time – 37.5 hours per week We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we’re passionate about technology. … developing yourself along the way. An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and Continuous … Improvement practises to join our growing Technology team. How you’ll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and More ❯