901 to 925 of 2,025 Service Management Jobs in the UK

allocation to ensure project and support ticket deadlines are met. Act as a point of escalation for key clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company … Proven experience in managing technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills More ❯

Job Description: DXC provides a Global Network Management Service for customers to outsource the management of their networks. A part of this service is the provision of a suite of Network Management tools. Separate, independent, UK-based instances of this service are also provided specifically for the use of UK public sector clients. These … Erskine or Newcastle. Due to customer requirements, successful applicants must be eligible for high-level UK Security clearance, SC. Essential Skills: Production application support Knowledge of Change and Incident Management processes Knowledge of basic programming languages and techniques Knowledge of one or more of SQL, PHP, Perl, or shell programming Strong knowledge of application deployment within a Linux environment … SNMP polling, SNMP trap, Syslog, ICMP, SSH, REST API, Webhooks Experience working with Linux services such as Apache, nginx, and Linux-based applications that may not adhere to standard service management Deployment and support of prepackaged 'appliance' type applications At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in More ❯

Social network you want to login/join with: D365 SCM Support Analyst, south west london col-narrow-left Client: Catch Resource Management Location: south west london, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: D365 SCM Support Analyst – Support, associate, support … analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have previous experience in supporting the Supply … Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service More ❯

The Opportunity: Nigel Wright Group is proud to be exclusively retained by a well-established B2B service organisation in the search for a Head of Sales Operations. Our client is a market leader in post-contract service management solutions, supporting their clients in navigating and renewing complex service agreements with major global suppliers. As a key … member of the UK Senior Management Team, the Head of Sales Operations will play a pivotal role in driving the transformation of operational performance. This high-impact leadership position is focused on streamlining processes, enhancing execution, and leading automation initiatives to support scalable growth. The successful candidate will take full ownership of the sales data lifecycle, delivering measurable improvements … performance tracking. Establish and monitor KPIs and SLAs to ensure operational efficiency, accountability, and continuous performance improvement. Maximise value from supplier and partner relationships, ensuring both commercial profitability and service excellence. Collaborate cross-functionally with IT, Sales, and Finance to align operations with business goals and influence system improvements. Ensure compliance with legal and regulatory standards, while enforcing best More ❯

the best you can be • We do what we say • Together we win Description Description We are seeking a dynamic and experienced Customer Success Manager to join our IT Service Management company. You will be responsible for ensuring customer satisfaction, driving product adoption, and ultimately, securing long-term customer retention. This role requires a proactive individual who can … build strong relationships, understand customer needs, and work collaboratively to provide solutions. Key Responsibilities Key Responsibilities • Customer Relationship Management: Foster strong relationships with clients by understanding their business goals and ensuring our services align with their needs. • Onboarding and Training: Lead the onboarding process for new customers, providing training and resources to ensure smooth adoption of our IT service management solutions. • Product Adoption: Drive the adoption of our products and services by educating customers on best practices and features that will maximize their success. • Proactive Support: Provide proactive support by identifying potential issues and offering solutions before they impact the customer. • Feedback Loop: Act as a liaison between customers and the product development team, ensuring customer feedback More ❯

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service More ❯

employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description We are currently recruiting a Head of IT Services to ensure that our IT services are delivered … to exceed agreed service level agreements (SLAs) and that they are aligned with the business requirements whilst also takingoverall ownership of service processes, tracking of operations, and projects related to the businesses you support. Working hours :Monday to Friday, 09.00-17.00 (Hybrid) Manage the delivery of IT services to the businesses that Group IT supports. Ensure that IT … they are aligned with the business requirements. Working closely with the Head of Infrastructure and Head of IT Operations to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. Own the service More ❯

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … processes for system functionality. Lead planning and execution of release and deployment activities. Take ownership of the operational health of digital platforms, ensuring security, availability, and performance. Implement ITIL service management processes, including incident, problem, and change management. Champion innovation in operational processes. Implement configuration management and ensure documentation of configurations, releases, and changes. Lead and inspire … Strong interpersonal and communication skills with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout More ❯

week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff … via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to … date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main … office is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain up-to-date records using secure systems … launching new services, including preparation of related support procedures and documentation.Represent the organisation professionally in virtual and on-site meetings.Maintain key relationships with Technical teams, field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers.Qualifications & Experience of Technical Service Manager/Operations Support ManagerExcellent communication and interpersonal skills.Highly customer-focused with a More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

global team. National Grid is hiring a Principal Product Owner. This is a hybrid opportunity based from our Warwick office. Job Purpose As the Product Owner for ServiceNow IT Service Management (ITSM) & IT Operations Management (ITOM) , you act as the bridge between needs and wants of the IT operations customer, and the vendor's capability roadmap. Representing … value. With deep ServiceNow ITSM & ITOM expertise and good knowledge of the Scale Agile Framework (SAFe), you turn complex requirements into actionable features that drive continuous improvement across the service lifecycle. What you'll do Manage and Mentor : Oversee and guide other Product Owners, ensuring alignment with best practices and strategic goals. Define Solutions : Create solutions that are desirable … viable, feasible, and sustainable to meet the needs of ITSM & ITOM enterprise service owners, consumers, and stakeholders. Bridge Gaps : Connect ServiceNow's ITSM & ITOM capability roadmap with market trends and operational customer needs, translating these into actionable opportunities. Manage Demand : Oversee intake and demand across ITSM & ITOM service owners, negotiating with the ServiceNow Platform Team to prioritize and More ❯

Customer Experience Manager - Technology & Scientific Computing role at Novartis Get AI-powered advice on this job and more exclusive features. Summary Novartis is seeking a highly motivated and experienced Service Manager to join our Technology & Scientific Computing team within the Advanced Quantitative Analysis Department in Global Drug Development. The successful candidate will be responsible for managing both internal IT … services and external service providers to ensure the seamless operation of our scientific computing environment. A key aspect of this role is close collaboration with the Product Owner to steer initiatives in a direction that prioritizes the voice of the user, while balancing the organization’s objectives and the platform’s evolving capabilities. Summary Novartis is seeking a highly … motivated and experienced Service Manager to join our Technology & Scientific Computing team within the Advanced Quantitative Analysis Department in Global Drug Development. The successful candidate will be responsible for managing both internal IT services and external service providers to ensure the seamless operation of our scientific computing environment. A key aspect of this role is close collaboration with More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

global team. National Grid is hiring a Principal Product Owner. This is a hybrid opportunity based from our Warwick office. Job Purpose As the Product Owner for ServiceNow IT Service Management (ITSM) & IT Operations Management (ITOM) , you act as the bridge between needs and wants of the IT operations customer, and the vendor’s capability roadmap. Representing … value. With deep ServiceNow ITSM & ITOM expertise and good knowledge of the Scale Agile Framework (SAFe), you turn complex requirements into actionable features that drive continuous improvement across the service lifecycle. What you'll do Manage and Mentor : Oversee and guide other Product Owners, ensuring alignment with best practices and strategic goals. Define Solutions : Create solutions that are desirable … viable, feasible, and sustainable to meet the needs of ITSM & ITOM enterprise service owners, consumers, and stakeholders. Bridge Gaps : Connect ServiceNow’s ITSM & ITOM capability roadmap with market trends and operational customer needs, translating these into actionable opportunities. Manage Demand : Oversee intake and demand across ITSM & ITOM service owners, negotiating with the ServiceNow Platform Team to prioritize and More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The … main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle. Maintain up-to … services, including preparation of related support procedures and documentation. Represent the organisation professionally in virtual and on-site meetings. Maintain key relationships with Technical teams, field engineers, project managers, service managers, and operational departments, MOD representatives, government stakeholders, subcontractors, and suppliers. Qualifications & Experience of Technical Service Manager/Operations Support Manager Excellent communication and interpersonal skills. Highly customer More ❯

Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service Your role will involve: We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve … carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: •Responding to escalations from 2nd Line Daily checks •Extensive work with VMware products •Carrying out a readiness assessment … for new releases entering service from the Engineering Team •Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: •Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi) •Event Management Tooling (e.g. SCOM) •Critical thinking and problem-solving skills •The ability to take on Technical Leadership activities Your transferable skills and experience: •Significant More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

frontline operational teams, facilitating digital system transitions and fostering local digital advancements. This role offers a chance to work in a dynamic, rewarding environment, driving digital change and enhancing service quality. Key Responsibilities: Work closely with onsite management to improve data quality and application, exceeding operational and client standards. Maintain operational data accuracy and relevance. Use digital solutions … to re-engineer back-office processes for efficiency and relevance. Become the expert in our Service Management Software (Echo). Lead projects to implement process and workflow changes. Drive service digitization through technological advancements. Support departments by facilitating communication, training, and deployment of digital tools. Contribute to digital training strategies and provide end-user training. What are … we looking for? Degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science Ability to work independently Experience in operational or analytical management supporting business change Strong problem-solving skills Effective communication and relationship management skills Strong project management skills, including scope, planning, and risk management Organizational skills to handle multiple tasks Proficiency in More ❯

the point of contact for solutions and questions related to software licensing. Facilitate Unisys and client standard processes for ITIL core functions such as Software Asset Management. Process and Service Management Manage contractual service support requirements. Present operational and service level reports to internal or external customers. Analyze and report on statistical data related to service … Provide training and mentoring to ensure process guidelines are understood and followed. Conduct workshops to identify and address process deficiencies. Review trend analysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution development, estimates, and design by leveraging industry and technical … knowledge. Service Delivery and Solution Architecture Demonstrate leadership and in-depth knowledge in at least one IT discipline. Engage with mid-level client leadership through technical presentations. Support the design, delivery, and maintenance of solutions. Review solution artifacts and plans. Establish relationships with third-party companies and project teams. Contribute to the successful delivery of solutions. Ensure the integrity More ❯

C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or … Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. … technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred Certifications : ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM)/CRM, Human Resources Service Delivery (HRSD). Benefits Competitive Salary Comprehensive benefits package. Hybrid and flexible working options. Employee well-being support. Performance-based More ❯

Platform, including Teams, ensuring seamless communication and collaboration. Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. Provide excellent customer service … systems and software. Ensure that we maintain an inventory of IT assets and manage hardware lifecycle, including procurement, deployment, and disposal in conjunction in-line with our IT Asset Management processes. Support the implementation of IT projects and initiatives, ensuring alignment with business objectives. Provide expert support and troubleshooting for Microsoft Windows 11, ensuring optimal performance and user experience. … Requirements Proven experience as an IT 1st Line Analyst in a medium to enterprise sized organisation. Excellent troubleshooting and problem-solving skills. Outstanding customer service and communication abilities. Ability to work independently and as part of a team. Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent are required. UK based driving license Benefits Bike to work scheme More ❯