926 to 950 of 1,186 Service Management Jobs in the UK

smooth day-to-day operations across multiple departments. The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot … issues, support system enhancements, and drive continuous improvement in application functionality. Key Responsibilities: Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs. Monitor application performance, identify and address potential issues, and implement preventative measures. Liaise between users, IT teams, and third-party suppliers … configuration, development, and enhancement to meet evolving business needs. Document processes, changes, and solutions to contribute to a robust knowledge base. Support testing, change management, and implementation activities for system updates and new applications. Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes. Communicate More ❯

days) you would like to receive job alerts by email: Senior Operations Technician Technical Operations Permanent - Full Time London, GB, W1A 1AA BBC PUBLIC SERVICE B'CAST Job Closing Date: 18/05/2025 THE ROLE Job Requisition: 23342 Band: C Salary range: £32, 500 - £37,500 depending … work act (HASAW) to ensure safety at work for yourself and others • Understand operational workflows to respond quickly and efficiently to faults and other service requests to Audio Visual systems made by users via the Incident Management System • Diagnose faults and implement optimum solutions and/or work … for development. • Demonstrable experience of working in a safe manner and complying with HASAW regulations • Experience in audio-visual systems, general electronics, good cable management, fault finding and problem solving. We encourage creativity, but not at the expense of practicality. • Strong interpersonal skills conducive for good team dynamics and More ❯

strong experience within the buyside financial services industry. Required experience Focused on delivering exceptional responsiveness, accountability, and timely completion of tasks Strong desire for service management tools (ITIL, ITAM, ITSM) Technical proficiency working in Windows Operating Systems, Active Directory, Entra ID Services, management of mobile devices (iOS More ❯

strong experience within the buyside financial services industry. Required experience Focused on delivering exceptional responsiveness, accountability, and timely completion of tasks Strong desire for service management tools (ITIL, ITAM, ITSM) Technical proficiency working in Windows Operating Systems, Active Directory, Entra ID Services, management of mobile devices (iOS More ❯

strong experience within the buyside financial services industry. Required experience Focused on delivering exceptional responsiveness, accountability, and timely completion of tasks Strong desire for service management tools (ITIL, ITAM, ITSM) Technical proficiency working in Windows Operating Systems, Active Directory, Entra ID Services, management of mobile devices (iOS More ❯

You will need to login before you can apply for a job. Sector: Operations and Facilities Management Role: Analyst Contract Type: Permanent Hours: Full Time About this role You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of … concept build-outs, and disaster recovery testing and planning. If any of this excites you, we want to talk to you. Team Overview The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting … problem resolution, and escalation. Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture. Role Responsibility You will have complete ownership of More ❯

issues Escalate incidents to vendors as necessary Manage incidents using ticketing systems such as ServiceNow Skills/Knowledge Technical Skills Proven experience in IT service management operations Basic knowledge of networking (TCP/IP, proxy, firewall, switching, routing, WiFi) Basic understanding of operating systems (Windows 10, Windows Server … setting Second line technical support System maintenance Experience with Microsoft Windows, Windows Server, Virtual Desktop, Microsoft 365 Knowledge of Cisco/Fortinet technologies Project management experience is preferred The salary range for this position is £35,000 to £45,000. Our client is based in the City of London. More ❯

the evolution of our integration landscape, enhancing business agility, and ensuring critical systems are seamlessly connected and well-maintained. With strong communication and stakeholder management skills, you will be able to demonstrate: Experience in leading a dynamic team of software engineers to provide design, development and eventual BAU of … pipeline services Experience reporting to Senior Management in Technology services and providing reporting on projects and delivery Experience in agile and/or waterfall delivery methods (Project Management qualifications and/or experience are desirable) Knowledge of Technology Delivery, Technology Operations and Modern Cloud Architecture Knowledge of AWS … and the financial operations of cloud systems Knowledge of Backup Systems and Data Security on Cloud Services and API platforms Previous ITIL or other service management and infrastructure qualifications are welcome so please reference these in your application if applicable. The Royal Ballet and Opera is committed to More ❯

career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We're partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They're looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team. The Role You'll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team … ticket queues and ensuring SLAs are consistently met. Liaising with clients and third-party vendors to resolve issues effectively. Contributing to and maintaining the Service Desk knowledge base. Identifying recurring issues and recommending process improvements. Conducting occasional on-site client visits in London. What We're Looking For 3+ More ❯

with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise and report recurring issues to … What you'll need to succeed Willingness to travel to Welwyn Garden City five days a week. Strong problem-solving abilities and excellent customer service skills. Experience with ITSM systems for logging and tracking incidents. Capability to identify and escalate recurring issues. Effective teamwork skills to build strong relationships More ❯

with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise and report recurring issues to … What you'll need to succeed Willingness to travel to Welwyn Garden City five days a week. Strong problem-solving abilities and excellent customer service skills. Experience with ITSM systems for logging and tracking incidents. Capability to identify and escalate recurring issues. Effective teamwork skills to build strong relationships More ❯

supporting a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and More ❯

supporting a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and More ❯

and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous. An understanding of Service Management concepts, delivery assurance principles and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … certifications: ServiceNow Certified Administrator ServiceNow Certified Implementation Specialist ServiceNow Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communication skills, both written and oral, with … the ability to present solutions to customers including senior management, and be highly focused on providing strong customer service. Able to work as part of a team or individually to project timelines, you will need to be proactive, creative, and able to research solutions and make recommendations, willing to More ❯

documentation, training materials, and knowledge base for S/4HANA. Monitor and optimize S/4HANA adoption in the organization, define and execute change management strategies Stay current with the latest S/4HANA releases, features, and best practices. Provide technical guidance and mentorship to other SAP team members. … Participate in project planning, risk management, and issue resolution. Required Skills and Experience: 20+ years of experience in SAP ECC & S/4HANA, with a strong Manufacturing & Supply Chain domain experience Extensive experience with S/4HANA upgrades, implementations, and rollouts. Deep understanding of SAP S/4HANA architecture … skills. Ability to work independently and as part of a team. Experience with SAP best practices and methodologies. Familiarity with ITIL or other IT service management frameworks. Strong knowledge of IT for IT processes and requirements. Strong functional skills in at least 2-3 SAP modules - Primary: FICO More ❯

documentation, training materials, and knowledge base for S/4HANA. Monitor and optimize S/4HANA adoption in the organization, define and execute change management strategies Stay current with the latest S/4HANA releases, features, and best practices. Provide technical guidance and mentorship to other SAP team members. … Participate in project planning, risk management, and issue resolution. Required Skills and Experience: 20+ years of experience in SAP ECC & S/4HANA, with a strong Manufacturing & Supply Chain domain experience Extensive experience with S/4HANA upgrades, implementations, and rollouts. Deep understanding of SAP S/4HANA architecture … skills. Ability to work independently and as part of a team. Experience with SAP best practices and methodologies. Familiarity with ITIL or other IT service management frameworks. Strong knowledge of IT for IT processes and requirements. Strong functional skills in at least 2-3 SAP modules - Primary: FICO More ❯

We have a requirement for a DV Cleared Network Administrator supporting a live service for a secure client. We are looking for a Network Administrator to join a small, established team of network professionals. Your role will involve, * Monitor and report on all elements of AS network as required … Process customer service requests * Create and deploy configurations for new services * Liaise with Service Management team and Customer Authority to deliver services to end user groups * Provide technical support to MSPs * Maintain network drawings * Assist with annual Crypto Key Fill * Update and maintain CMDB * Provide technical on … experience includes: * Experience of Juniper network devices * Experience of Juniper firewalls * ITIL certified or a strong working knowledge of ITIL Incident, problem and change management disciplines * Experience with encryption technologies Desirable Skills: * An understanding of how to account for sensitive material Due to the nature and urgency of this More ❯

As a Technical Consultant, you will play a key role in shaping IT and digital strategies, designing operating models, driving technology transformation, and enhancing service management processes. You will work closely with stakeholders to develop solutions that are practical, future-ready, and aligned to the needs of complex … organisations. Key Requirements: Minimum of 4 years’ experience in Management Consulting. Broad architectural experience across Business, Applications, Data, and Infrastructure domains. Strong background supporting public sector programmes, with excellent stakeholder engagement and communication skills. Hands-on experience with technology procurement, including Networking, Operating Systems, and Cloud Services (AWS, Azure More ❯

As a Technical Consultant, you will play a key role in shaping IT and digital strategies, designing operating models, driving technology transformation, and enhancing service management processes. You will work closely with stakeholders to develop solutions that are practical, future-ready, and aligned to the needs of complex … organisations. Key Requirements: Minimum of 4 years’ experience in Management Consulting. Broad architectural experience across Business, Applications, Data, and Infrastructure domains. Strong background supporting public sector programmes, with excellent stakeholder engagement and communication skills. Hands-on experience with technology procurement, including Networking, Operating Systems, and Cloud Services (AWS, Azure More ❯

As a Technical Consultant, you will play a key role in shaping IT and digital strategies, designing operating models, driving technology transformation, and enhancing service management processes. You will work closely with stakeholders to develop solutions that are practical, future-ready, and aligned to the needs of complex … organisations. Key Requirements: Minimum of 4 years experience in Management Consulting. Broad architectural experience across Business, Applications, Data, and Infrastructure domains. Strong background supporting public sector programmes, with excellent stakeholder engagement and communication skills. Hands-on experience with technology procurement, including Networking, Operating Systems, and Cloud Services (AWS, Azure More ❯

As a Technical Consultant, you will play a key role in shaping IT and digital strategies, designing operating models, driving technology transformation, and enhancing service management processes. You will work closely with stakeholders to develop solutions that are practical, future-ready, and aligned to the needs of complex … organisations. Key Requirements: Minimum of 4 years’ experience in Management Consulting. Broad architectural experience across Business, Applications, Data, and Infrastructure domains. Strong background supporting public sector programmes, with excellent stakeholder engagement and communication skills. Hands-on experience with technology procurement, including Networking, Operating Systems, and Cloud Services (AWS, Azure More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. This is a customer facing role. You will be required to travel to UK … for this role. Key job responsibilities Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and organizational change management Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps Advise clients on the impact of cloud transformation, helping … and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. This is a customer facing role. You will be required to travel to UK … for this role. Key job responsibilities Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and organizational change management Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps Advise clients on the impact of cloud transformation, helping … and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives More ❯

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Your role Joining our dedicated EUE team, you will: Possess 2nd line responsibility for resolving incidents to SLA and maintain a Be responsible … required, along with a level of proficiency in Microsoft Office. Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models. Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners. Working Knowledge of IT Service Management (ITSM) software, (ServiceNow),Microsoft Exchange environment and experience handling LTSC Channels and KIOSK is highly desirable. Your security clearance To be successfully More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … and innovation lab, to grow our capabilities around technology and design. We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … your analytical and conceptual skills. Your responsibilities will include : * Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. * Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. * Design More ❯