926 to 950 of 1,658 Service Management Jobs in the UK

that underpins frontline delivery, supports complex statutory services, and powers the systems behind one of London’s most dynamic boroughs. The role includes: providing strategic leadership to our IT service and lead its transformation into a more agile, customer-focused, and insight-led function. overseeing all core areas of IT including enterprise architecture, business applications, IT transformation delivery, service management, cyber and information security. ensuring services provided by IT are secure, resilient, and continuously improved. This includes our ITIL-based Application Management Service which supports more than 100 business-critical systems and platforms, delivering essential technical support and lifecycle management. working closely with Members, Corporate Directors and Heads of Service, to help shape and … deliver a new council-wide Target Operating Model (TOM) that ensures sustainable improvement, cultural change and service excellence. About You We’re looking for a senior leader who brings not only strong technical and commercial acumen, but also the energy and vision to lead IT as a strategic enabler of change and digital innovation. You should have a strong More ❯

attributes: You will be an experienced IT professional with experience of Microsoft Windows, Office 365 and Network maintenance, SQL servers and cloud technologies. You will have experience of IT Service Management and working to SLA’s. You will have a good understanding of cyber security challenges and how to minimise the risks and impacts. You will have with … strong team management skills and effective delegation. You will have good project management stills. You will be committed to delivering an excellent service for our students and staff. This post is offered on a permanent, full-time basis If this sounds like you, please contact our search partners Anderson Quigley (details below) for a confidential conversation. We More ❯

ServiceNow Technical Delivery Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems. Please note this is a hybrid role with 2 days a week onsite. The Responsibilities Perform a complex range of incident/problem … management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along … on medium to large scale ServiceNow platforms with excellent communication skills. Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM), including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g., PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business #J-18808-Ljbffr More ❯

confidence. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. This individual will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. They'd establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation point for FSEs, 3 rd party service providers and distributors to resolve filed issues and … act as the primary service interface with engineering, quality, and product management to resolve complex field issues. They will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in More ❯

to GRC challenges, applying agile methodologies to adapt to new regulations, compliance requirements and business change Advise on and foster continuous improvement and effectiveness of GRC processes, driving improved management information to better allow appropriate prioritisation and risk based decisions Lead initiatives that build a culture of accountability and responsibility across engagements Enhance governance processes and advise on how … good practice (including Secure by Design) Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelines Assiting with the identification … of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with 1st, 2nd and 3rd lines of defence on all matters relating More ❯

Benefits of this role Time Given for Training and Certification Self Management Environment Full Ownership of the Software Estate Great Owners offering NON Standard Benefits Flexibility Ability to gain exposure to new skills Award Winning Team Lots of Growth Education Requirements Graduate Calibre Industry Professional Services/Legal Services Job Location Huddersfield Qualifications Any MS Qualifications would be beneficial … Work Hours 9 - 5.30 This is a thriving organisation, specialising in the full range of legal services underpinned by a background of years of ethical service delivery. The organisation are the UK’s largest independent company within their niche and are seen as the go to firm in their sector. A great place to work, they are committed to … developing employees to deliver a first class service and are proud to hold the Investors in People Gold standard award. Job Description We are seeking an application support specialist who will perform a critical role in Software Support and Service Management with responsibility to ensure stability, continuity and availability of all software and communication applications in use More ❯

setup requests; validate the setup is correct oEnsuring customer usage data is complete, accurate and ready for use in billing oCompleting routine billing tasks such as monthly billing of service usage and other fees, ad-hoc billing requests and customer rates maintenance oPerforming output reviews and reconciliation activities e.g. invoices issued to our customers are complete and are correct … part of your daily work. You should have excellent verbal and written communication skills (in English), and comfortable in a hybrid working environment. With your impeccable workload and time management skills, you are comfortable using different applications and systems, can work independently and thrive as part of a team, has self-driven initiative to learn new technologies, and has … in a Billing Operations role with exposure to Data & Analytics, Billing, Revenue Assurance, or Accounting • Experience with the setup and use of Billing and Invoicing Software, and use of Service Management Applications • Good understanding of and have worked on IT Service Management (ITSM) Service Operations Processes i.e. Request Fulfilment, Incident, Problem, and Change Management More ❯

attributes: You will be an experienced IT professional with experience of Microsoft Windows, Office 365 and Network maintenance, SQL servers and cloud technologies. You will have experience of IT Service Management and working to SLA’s. You will have a good understanding of cyber security challenges and how to minimise the risks and impacts. You will have with … strong team management skills and effective delegation. You will have good project management stills. You will be committed to delivering an excellent service for our students and staff. This post is offered on a permanent, full-time basis If this sounds like you, please contact our search partners Anderson Quigley (details below) for a confidential conversation. We … London, England, United Kingdom 3 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions London, England, United Kingdom 6 days ago London, England, United Kingdom 2 weeks ago Senior Information Technology Audit More ❯

Social network you want to login/join with: You will work within the Service Management team, providing support to over 2500 employees. We are looking for someone who can demonstrate experience of working in a service desk or technical support environment. As a successful and growing organisation, our employees are often very technically skilled, and expect … The key technical skills we are looking for are: Troubleshooting Windows and Apple Mac laptops Administration of Office 365 Knowledge of Active Directory Administration of Enterprise Antivirus and security management Knowledge of DNS, DHCP, wired and wireless networking technologies About You To be successful in this role, we are looking for someone who: Will be able to display evidence … their approach Is enthusiastic about opportunities to learn new skills and technologies and wants to drive their own development. Has excellent written and verbal communication skills Has excellent time management – is proficient in planning, organising and managing workload to maximise efficiency. Detail Handling - pays attention to detail and accuracy, ensures that activities and tasks are handled correctly and completed More ❯

Lead the migration of ServiceNow configuration to support a new domain. Deliver enhancements, features, and bug fixes following the release of the ServiceNow Virtual Agent. Build out the Client Service Management (CSM) Portal: Migrate existing IT client onboarding flows from CSM/ITIL into Request workflows. Design and implement forms within the CSM Portal, integrating with Incident and … Request modules. Deliver additional enhancements to improve user experience and functionality. Improve JIRA integration, transitioning change management processes from JIRA to ServiceNow. Support the migration to Service Operations Workspace, including configuration of Live Agent. As a successful ServiceNow Developer , you will have: Proven experience as a ServiceNow Developer or Technical Consultant. Strong knowledge of ServiceNow CSM, Virtual Agent More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. What We Offer: A competitive salary of up to £54,800 per annum. Opportunities for … organisation. A role within a supportive, collaborative team committed to continuous improvement. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful completion of Management Vetting security clearance. If you're a proactive, innovative Network Engineer looking to make a meaningful contribution to digital services in a high-impact environment, we’d love to More ❯

Kingdom Key Responsibilities: Work on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out installation, relocation, and decommissioning of IT hardware … and ensure high standards are upheld; collaborate with facilities providers to optimise energy efficiency; support the daily running of the Data Centre, including installations, changes, and maintenance; participate in service improvement initiatives and major infrastructure projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable … management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and More ❯

MBSE tools to model functional requirements and system behaviours. * Lead technical derivation, compliance assessments, and requirements allocation. * Produce detailed engineering artefacts including designs, failure modes analysis, security documentation, and service management designs. * Support onboarding of services onto virtualised infrastructure. * Conduct system-level cost/benefit and technical trade studies. * Deliver milestone reviews and ensure engineering tasks align with … Strong stakeholder and supplier coordination abilities. * Proven ability to develop security artefacts (e.g. RMADs, SyOPS, ISMS, DART). * Minmum SC cleared, ideally DV cleared. Desirable: * ITIL and knowledge of Service Management processes. * Background in Air Traffic Management or other safety-critical domains. * Experience with assurance and regulatory compliance across functional areas. * Willingness to challenge conventions and offer More ❯

Kingdom Key Responsibilities: Work on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out installation, relocation, and decommissioning of IT hardware … and ensure high standards are upheld; collaborate with facilities providers to optimise energy efficiency; support the daily running of the Data Centre, including installations, changes, and maintenance; participate in service improvement initiatives and major infrastructure projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable … management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and More ❯

The UK Head of Customer Success is responsible for ensuring client satisfaction and retention for Ekco's most valuable clients, Leading a team of experienced Technical Account Managers (TAM) Service Delivery Managers (SDM) and adhering to the best practice service management frameworks. This role will deliver exceptional service outcomes, high satisfaction scores and a low turnover … our client base and our delivery teams. The UK Head of Customer Success will be a champion for customer satisfaction within the UK services function identifying and influencing ongoing service enhancements for our clients whilst ensuring the day-to-day delivery is on point. In addition to leading the team this may require the UK Head of Customer Success … Working closely with the Technical Delivery Director to ensure performance is at a high standard and as per the terms of our client contracts. • Leading a team of experienced Service Delivery Managers and Technical Account Managers, setting goals, holding 1-2-1s and defining what good looks like in this context • Being the senior point of communication with More ❯

so; we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Essential: Proven experience in More ❯

for providing the Health Board with specialist advice and support relating to a wide range of Digital technologies supporting our services. Undertake incident, change and problem recording on our Service Desk Tool and ensuring these are documented effectively. Investigating a range of Digital issues including the following and liaising with senior members of the Digital team and external suppliers … of end-user computing equipment including PC's, Laptops, Smartphones, tablets, printers and other peripherals. Supporting, managing and developing supporting services (File Services, Active Directory, Application Delivery Systems, Asset & Management Systems for end user devices). Ensuring all end user equipment is kept safe from Cyber Security threats. Undertake installation and configuration of new Digital hardware, software and systems … to support various projects and new system installations across the Health Board. Main duties of the job Service Management involves delivering comprehensive second-line technical support for end user devices, software, and infrastructure, overseeing Active Directory and Office 365 administration, diagnosing and resolving complex incidents, managing software deployment, and ensuring all digital equipment is secure and fully operational More ❯

we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAlign's business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Proven experience in bid More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

As an Infrastructure Operations Delivery Lead, you will be: Responsible for the end-to-end delivery of infrastructure outsourcing services to clients. Engaged in day-to-day client stakeholder management to ensure successful service delivery and value realization. Managing the commercial and financial health of the delivery supported by our team of specialists. Leading people across our global … delivery network to support their personal growth. We are looking for experience in the following skills: Senior client and customer stakeholder management. Leadership and management of geographically distributed IT operations teams. IT service management knowledge such as ITIL, with experience in IT service desk and frontline operations. Experience with IT operations across data centers, public cloud … for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be onsite requirements with clients and partners to enable top-tier service delivery. Closing Date for Applications - June 14th, 2025 Accenture reserves the right to close the role earlier if a suitable candidate is found. About Accenture: Accenture is a global More ❯

with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Salesforce Admin 201 (ADX201) certification Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: ServiceNow experience ITIL Service Management Framework knowledge JIRA experience Additional Salesforce Certifications (Sales/Service Cloud) Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. More ❯