and network connectivity Support site IT setups, including server maintenance and racking infrastructure Maintain asset inventories and liaise with vendors for warranty repairs Log, prioritise, and resolve incidents using ServiceNow in line with SLAs Contribute to knowledge base (KB) and continuous improvement initiatives Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance Perform on-site support across … Environment: Windows 10/11, macOS, Microsoft Office Active Directory, Exchange, Azure AD, Intune, MDM Cisco Meraki, SOE/imaging tools, CMDB AV support (e.g., Teams Meeting Rooms, projectors) ServiceNow, Asset & License Management Requirements: 2–3+ years in technical/EUC support roles, ideally in large, multisite environments Strong communication and stakeholder engagement skills (technical and non-technical) Culture Fit More ❯
and network connectivity Support site IT setups, including server maintenance and racking infrastructure Maintain asset inventories and liaise with vendors for warranty repairs Log, prioritise, and resolve incidents using ServiceNow in line with SLAs Contribute to knowledge base (KB) and continuous improvement initiatives Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance Perform on-site support across … Environment: Windows 10/11, macOS, Microsoft Office Active Directory, Exchange, Azure AD, Intune, MDM Cisco Meraki, SOE/imaging tools, CMDB AV support (e.g., Teams Meeting Rooms, projectors) ServiceNow, Asset & License Management Requirements: 2–3+ years in technical/EUC support roles, ideally in large, multisite environments Strong communication and stakeholder engagement skills (technical and non-technical) Culture Fit More ❯
Cambridge, Cambridgeshire, England, United Kingdom
Pure Resourcing Solutions
and endpoint security Maintain and optimise virtual server environments (Hyper-V) and backups Support onboarding and offboarding processes, including device builds and user setup Work with the ITSM tool (ServiceNow or equivalent) to manage escalations and workflows Drive process and system improvements with a focus on security, automation and service quality Maintain IT documentation, knowledge articles, and change records Collaborate …/11, Azure AD, and Teams Demonstrated experience leading technical change and systems improvement projects Comfortable working across the full IT lifecycle – design, delivery, support and optimisation Familiarity with ServiceNow or other ITSM platforms Good understanding of networking fundamentals – DNS, DHCP, VPN, VLANs, Firewalls Scripting experience (PowerShell, Bash or Python) Hyper-V or equivalent virtualisation experience Excellent communication and problem More ❯
delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (Finance, HR, Procurement), coupled with their expertise in the cloud applications (Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise. Technology is one of KPMG's priority investment areas - Connected … products. Experience leading HR and Payroll transformation projects and managing teams. Strong knowledge of Payroll and HR processes. Excellent stakeholder management skills. Experience with other HCM cloud products like ServiceNow or SuccessFactors is desirable. Comfortable with Agile and Waterfall methodologies. Excellent documentation, reporting, and presentation skills. Strong analytical skills with the ability to synthesize large information sets. Experience in a … or project manager in enterprise software deployments. Commercial acumen and a desire to learn and grow in a fast-paced environment. Qualifications Degree-level education. Oracle Certifications (desirable). ServiceNow/Workday Certifications (desirable). KPMG in the UK is part of a global network offering Audit, Legal, Tax, and Advisory services. We aim to be a great place for More ❯
advising on service improvement opportunities Support the procurement, configuration, and asset lifecycle of end-user devices Manage and support video conferencing (Zoom, Teams, AV setups) Maintain ITSM records via ServiceNow, including incidents, requests, and asset tracking Liaise with global teams and external vendors to coordinate solutions Support office moves and meeting room setups Champion service quality and proactively improve documentation … when working with executives A self-starter mindset with the ability to take ownership and see issues through to resolution ITIL-based support experience; ITIL certification preferred Experience using ServiceNow ideally or similar ITSM platforms Nice to Have Financial services or investment banking background ITIL Foundation, Microsoft/O365, or security certifications Office relocation or desk move support experience Contract More ❯
advising on service improvement opportunities Support the procurement, configuration, and asset lifecycle of end-user devices Manage and support video conferencing (Zoom, Teams, AV setups) Maintain ITSM records via ServiceNow , including incidents, requests, and asset tracking Liaise with global teams and external vendors to coordinate solutions Support office moves and meeting room setups Champion service quality and proactively improve documentation … when working with executives A self-starter mindset with the ability to take ownership and see issues through to resolution ITIL-based support experience ; ITIL certification preferred Experience using ServiceNow ideally or similar ITSM platforms Nice to Have Financial services or investment banking background ITIL Foundation, Microsoft/O365, or security certifications Office relocation or desk move support experience Contract More ❯
Slough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: ServiceNow Architect - ServiceNow Sales And Order Management, Slough Location: Slough, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Job Title: ServiceNow Architect (ServiceNow Sales And Order Management) Location: Reading, UK (Hybrid - 2-3 days/week onsite) Duration: 06+ … Months Responsibilities: Design, configure, and customize ServiceNow modules for Sales and Order Management/Network Inventory Management. Collaborate with teams to understand requirements and translate them into functional specifications. Implement best practices for legal service management using ServiceNow. Conduct workshops and training sessions for end-users. Perform system testing, troubleshooting, and resolve issues during implementation. Define integrations with other systems … ongoing support and create documentation for users. Qualifications: 6+ years of experience as a functional consultant or business analyst in legal services management. Strong expertise in configuring and customizing ServiceNow for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus. Mandatory Skills: SERVICENOW ITAM Working knowledge of ITSM tools, admin More ❯
Reading, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Job Title: ServiceNow Architect (ServiceNow Sales And Order Management) Location: Reading, UK (Hybrid - 2-3 days/week onsite) Duration: 06+ Months Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years - 12 Years of experience collaborating with teams to understand requirements and translate them into functional specifications. Design, configure, and customize … ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management. Implement best practices for legal service management using ServiceNow, aligning with organizational goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the solutions. Perform system testing, troubleshooting, and issue resolution during implementation. Collaborate with technical teams to define … integrations with other systems and applications for seamless data flow. Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solutions. Provide ongoing support to end-users, addressing queries and issues related to ServiceNow. Document processes, configurations, and solutions to create user guides and training materials. Proven 6+ years of experience as a functional consultant or More ❯
to enhance IT operations. Support AV and event operations: Manage audiovisual setups and troubleshoot technical issues for high-production all-hands meetings and office events. Leverage ITSM tools: Utilize ServiceNow for IT service management, ticket tracking, and process automation to streamline support operations. You may be a fit for this role if you have: Strong technical expertise in macOS (Windows … Mac and enterprise IT environments. AV event management experience, including hands-on expertise with Google Meet, Microsoft Teams, and Crestron for high-profile meetings. Proficiency with ITSM platforms like ServiceNow, using them for ticketing, incident tracking, and process automation. A proactive, customer-first mindset, with strong written and verbal communication skills to support both technical and non-technical audiences. A More ❯
Own and manage the Service Acceptance process, ensuring all readiness criteria are met prior to go-live. Conduct Service Management Readiness Testing to validate operational preparedness. Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform. Partner with Solution Architects to ensure service designs meet functional and non-functional requirements. Coordinate with IT … Design, Transition, and Operation. Service Acceptance & Readiness Managing service acceptance criteria and ensuring services are operationally ready before go-live. Conducting readiness assessments and operational testing. ITSM Tooling (e.g., ServiceNow) Experience onboarding services into ITSM platforms. Working with tooling teams to configure workflows, CMDB, and service catalogs. Stakeholder Engagement Collaborating with architects, security teams, test managers, and business stakeholders. Communicating More ❯
and apply this knowledge to continuously improve the organization's processes Ensure and maintain CMDB data quality (Cis and Apps) for the region in close collaboration with the global ServiceNow team and infrastructure chapters Qualifications Position Requirements Bachelor's degree in Computer Science, Information Systems, or a related field; Master's degree preferred. 10+ years of experience in incident, problem … analytical and problem-solving skills, with the ability to identify and resolve complex issues. Broad know-how of IT (Infrastructure, Applications) Familiarity with IT Service Management toolsets such as ServiceNow Preferred Position Skills Experience leading large multi-cultural teams Experience with Organizational Change Management Demonstrated experience with facets of personnel management Demonstrated experience in leading change, with track record of More ❯
which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise. Technology is one of the KPMG's priority investment areas … environment Candidates must be eligible, able to gain and retain National Security Vetting at the level of Security Check (SC). Qualifications Educated to degree level Oracle Certifications (desirable) ServiceNow/Workday Certification (desirable) KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over More ❯
Hook, England, United Kingdom Hybrid / WFH Options
Elanco
and approval of project documentation (e.g. charters, user stories, designs, plans, communications, release notes, testing). Owning and administering all work within our project management software (currently Monday.com and ServiceNow) and sharing best practice on how we can continue to improve and use the software to help us deliver work. Managing the risks, assumptions, issues and dependencies across the team … management or scrum master roles Experience working with Network infrastructure work/projects Experience in ITIL, Waterfall and Agile ways of working Experience working with service management technologies (e.g., ServiceNow) Strong digital skills with experience using modern project management tools (e.g. Monday.com, Asana, Basecamp, Airtable, Clickup, Jira, Linear) Strong communication skills with examples of being able to explain things in More ❯
grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralized, knowledge-driven shared service engineered for speed, consistency, and technical excellence through systemized quality control and accessible, authoritative knowledge. What You Will … the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult More ❯
certifications Excellent demand management, planning, organisation, and prioritisation skills Ability to undertake out-of-hours work, during evenings and weekends Experience with ITIL environments and processes, preferably using ServiceNow #J-18808-Ljbffr More ❯
emergencies or last-minute changes Contracting Authority: Government Client Contract Length: 6 months Clearance: SC Must have • Previous experience in a Service Desk or Customer Service role. • Experience with ServiceNow is essential. Experience • Worked in a Customer Service Role (technically diverse environment beneficial) • Excellent Telephone Manner • Excellent standard of written English • Punctual and Reliable Skills: Strong customer service skills, including More ❯
Microsoft Office, Active Directory, Azure, and Intune Working knowledge of networking (Cisco Meraki), mobile device management, and site office setups Familiar with ITIL processes and service management systems (e.g., ServiceNow) Relevant IT qualifications (Diploma or Degree More ❯
Microsoft Office, Active Directory, Azure, and Intune Working knowledge of networking (Cisco Meraki), mobile device management, and site office setups Familiar with ITIL processes and service management systems (e.g., ServiceNow) Relevant IT qualifications (Diploma or Degree More ❯
regulations through regular process reviews and audits. Proactively manage risks throughout their lifecycle. Essential: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge More ❯
email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. Must have • Previous experience in a Service Desk or Customer Service role. • Experience with ServiceNow is essential. Experience • Worked in a Customer Service Role (technically diverse environment beneficial) • Excellent Telephone Manner • Excellent standard of written English • Punctual and Reliable Skills: • Strong customer service skills, including More ❯
within agreed timeframes. Strong knowledge of Microsoft-based operating systems, especially Windows 10. Experience handling Active Directory (AD) account lockouts, password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Passion for continuous improvement in service delivery. Nice to have Skills: Previous experience working More ❯
Bath, England, United Kingdom Hybrid / WFH Options
HM Revenue & Customs
extra-large projects, working closely with product owners, business experts, developers, testers and ITDLs. Investigate and resolve incidents and service disruptions in a timely manner. Maintain service documentation, including ServiceNow, knowledge articles, and support guides. This is a Live Service Team who provide cover until 5pm, due to Service Level Agreements with our customers. The 5pm cover is shared between … extra-large projects, working closely with product owners, business experts, developers, testers and ITDLs. Investigate and resolve incidents and service disruptions in a timely manner. Maintain service documentation, including ServiceNow, knowledge articles, and support guides. This is a Live Service Team who provide cover until 5pm, due to Service Level Agreements with our customers. The 5pm cover is shared between More ❯
operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience More ❯
Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Relevant technology certifications desirable. Exceptional communication and interpersonal skills More ❯
Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Relevant technology certifications desirable. Exceptional communication and interpersonal skills More ❯