Desk Manager (or similar leadership role). Proven expertise in ITIL v4 and service management best practices . Strong technical knowledge across Microsoft technologies, ServiceNow or other ITSM platforms . Experience managing incident resolution, problem management, and service requests . Good understanding of cybersecurity risks, principles, and threats . Experience More ❯
MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications and experiences that we think More ❯
and program management. Strong analytical and problem-solving skills with high attention to detail. Relevant business software (e.g., Microsoft Office applications, Clarity, MS Project, ServiceNow, SharePoint, Teams, OneNote). Ability to balance ideas different from their own, encourage divergent perspectives, influence, manage conflicts, and work effectively in teams. Highly adaptable More ❯
Skills and Experience: Demonstrated leadership, excellent problem solving and analytical skills Knowledge of Application and Cloud technologies such as: AWS, Azure, Google, SalesForce, Pega, ServiceNow, SAP. Demonstrable experience in one or more hyperscaler platforms is required. A good understanding of, or certification in, TOGAF (or equivalent framework) and how it More ❯
continuous improvement. Desirable Skills, Qualifications & Experience: ITIL Expert or Managing Professional Certification. Experience working in scientific or research-based organisations. Familiarity with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Relevant technical certifications (e.g., Microsoft, Cisco, etc.). We offer the following salary and benefits: Salary More ❯
ServiceNow Solutions Architect/Consultant - Join a Leading Digital Transformation Consultancy Our client, a dynamic and growing consultancy, is looking for a ServiceNow Solutions Architect/Consultant to join their expanding team. As a specialist in ServiceNow, you will play a key role in designing and delivering robust ServiceNow solutions … across a range of sectors, supporting clients through their digital transformation journeys. Key Responsibilities: Lead the architecture, design, and implementation of ServiceNow solutions tailored to client requirements. Engage with stakeholders to gather technical and business requirements and translate them into effective ServiceNow workflows and modules. Deliver strategic consulting services, identifying … opportunities to optimize business processes through ServiceNow. Ensure solution designs are aligned with best practices and scalable enterprise architecture standards. Work across various ServiceNow modules including ITSM, ITOM, HRSD, CSM, and more. Provide leadership during pre-sales and client solution workshops. Guide development teams with technical oversight, ensuring high-quality More ❯
Aldershot, Hampshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Job Description: ServiceNOW Senior Technical Consultant Location: Farnborough Salary: Dependent on Experience Due to Security clearance requirements candidates must be UK national/British passport holder/Single nationality/resided in the UK for 10 years. The role: As a ServiceNow Technical Consultant you will be part of an … innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical … resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution. Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands-on development to both our client and internal technical resources. Responsibilities: You will be a More ❯
Who is GlideFast? GlideFast Consulting is a renowned Elite ServiceNow Partner named 2022 and 2023 ServiceNow Elite Partner of the Year. GlideFast has earned its position as the best-in-class ServiceNow consulting firm through ServiceNow expertise, industry focus, collaborative approach, innovative solutions, and commitment to customer success. Our team … possible and ensuring our clients receive the highest level of service and results. Why choose GlideFast? Join a team that sets the standard in ServiceNow consulting services. At GlideFast, we offer unparalleled opportunities for growth and professional development, working on cutting-edge projects with industry-leading clients. Collaborate with a … time employee What is the role? As a Business Process Consultant with GlideFast Consulting, you are essential in designing and deploying best practice process ServiceNow solutions that help achieve the strategic goals of our customers. In this role, you will document, prioritize, and support the delivery of the overall solution More ❯
rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and More ❯
rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and More ❯
Hampshire, England, United Kingdom Hybrid / WFH Options
Tate Recruitment
depth understanding of service transition frameworks, principles, and processes. Proven project and people management skills. Experience with ITIL methodologies and service management platforms (e.g., ServiceNow). Proficiency in Microsoft Office applications (Visio, Excel, Word, MS Project). APMG Change Management Practitioner or similar qualification. Technical IT background. Familiarity with IT More ❯
or 1–2 years’ experience in a technical support/service desk role. Familiarity with Jira Service Management or similar tools (e.g. Zendesk, Freshdesk, ServiceNow). Strong analytical and problem-solving skills, with the ability to ask the right questions and diagnose issues efficiently. Excellent communication skills in English, both More ❯
or 1–2 years’ experience in a technical support/service desk role. Familiarity with Jira Service Management or similar tools (e.g. Zendesk, Freshdesk, ServiceNow). Strong analytical and problem-solving skills, with the ability to ask the right questions and diagnose issues efficiently. Excellent communication skills in English, both More ❯
Remote with frequent travel to Manchester Office, Manchester, North West Hybrid / WFH Options
Golden Lane Housing
stakeholder management skills, with the ability to interact with both technical and non-technical stakeholders. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira, or equivalent platforms. Experience: Proven experience as a Project Manager and/or Application Management, with a focus on managing complex systems such as More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Anson McCade
with agile and waterfall delivery methodologies. • An analytical mindset, capable of distilling complex information into clear recommendations. • Experience with additional HCM platforms (e.g. Workday, ServiceNow) is desirable. • Eligibility for Security Check (SC) clearance and full UK work rights. The Package: • Private medical insurance • Generous annual leave, plus option to purchase More ❯
with agile and waterfall delivery methodologies. • An analytical mindset, capable of distilling complex information into clear recommendations. • Experience with additional HCM platforms (e.g. Workday, ServiceNow) is desirable. • Eligibility for Security Check (SC) clearance and full UK work rights. The Package: • Private medical insurance • Generous annual leave, plus option to purchase More ❯
exporter. Back-up and restore monitoring/validation. Problem diagnosis, troubleshooting, and fixing through log aggregation and analysis. Experience with Git, Jira, Confluence, and ServiceNow for incident and change management. Desired Skills and Experience: 2+ years of experience with a broad range of AWS technologies (e.g., EC2, RDS, ELB, EBS More ❯
a leadership role. Extensive experience with ITIL framework and certifications (e.g., ITIL Foundation, Intermediate, or Expert). Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA Management). Preferred Skills: Strong leadership and team management skills. Excellent communication and stakeholder engagement capabilities. Proven ability to design and implement service management More ❯
JAMF/Apple device management, particularly macOS. • Basic knowledge of application packaging and deployment. • Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow). • Understanding of Virtual Desktop environments. • Experience with scripting (e.g., PowerShell) or automation tools. Experience: • Minimum of [X years] of experience in End User Computing More ❯
problem management Demonstrable passion for Service Excellence, with a strong customer focus Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well as fostering excellent relationships Project and More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Sportserve
experience supporting Windows, macOS, and Linux environments. Proficiency in networking basics (TCP/IP, VPN, DNS, DHCP, firewalls). Familiarity with enterprise ticketing systems (ServiceNow, Jira, or similar). Knowledge of PowerShell, scripting, and automation is a plus. Proven ability to lead and mentor technical teams. Strong problem-solving skills More ❯
IP networking and network security including Intrusion Detection Familiarity with common network vulnerability/penetration testing tools Familiarity with service management software such as ServiceNow Familiarity with data visualization platforms such as Domo Some experience with system hardening guidance and tools Experience on an incident response team performing Tier I More ❯
development. Skills we can't do without: Leadership, problem-solving, and analytical skills. Experience with cloud and application technologies (AWS, Azure, Google, Salesforce, Pega, ServiceNow, SAP). Proficiency in at least one hyperscaler platform. A good understanding of, or certification in, TOGAF (or equivalent framework) and its application to customer More ❯
working in onsite-offshore model Experience of preparing Knowledge based articles and standard operating procedures Exposure to IT service management processes and tools like ServiceNow Excellent communication Experience in Stakeholder management and collaboration . Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive More ❯
Ant, Ivy, UrbanCode, Docker and Kubernetes. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps environment as per best practices. Ability to configure automation More ❯