526 to 550 of 1,746 ServiceNow Jobs in the UK

and procedural definition testing is performed before handover to the IAM Operations team. Including full documentation in Confluence Manage and maintain process and workloads via ITSM and IAM systems (ServiceNow/Dell OneIdentity) Troubleshoot and resolve IAM-related issues and incidents related to SoD and RBAC Stay up to date with the latest IAM trends, technologies, and best practices What … problem-solving and analytical skills Strong communication and collaboration skills (Fluency in English both verbal and written; German is an advantage) Preferred Experience with Active Directory, Jira, Confluence and ServiceNow would be a plus Relevant certifications (e.g., CISSP, CISM, or similar) are a plus Experience with Microsoft PowerBI could be beneficial What we offer Flexible working from home and abroad More ❯

defense, compliance assessments, and license reconciliation activities. Technical Expertise & Advisory: Apply expertise in software licensing models for key vendors to identify risks (e.g. Microsoft, Oracle, SAP, IBM, Adobe, Salesforce, ServiceNow). Utilize and optimize SAM tools (e.g. Flexera, Snow Software, ServiceNow SAM Pro) for effective data collection, reconciliation, and reporting. Conduct detailed analysis of software deployment data and license entitlements … leadership Skills and attributes for success Strong understanding of software licensing models for major vendors (e.g., Microsoft, Oracle, SAP, IBM). Hands-on experience with SAM tools (Flexera, Snow, ServiceNow, etc.) for data collection, reconciliation, and reporting. Experience in conducting software license compliance reviews and supporting audit defense. Excellent analytical, problem-solving, and communication skills. Proven ability to manage project More ❯

delivery priorities Ensure consistent adoption of ITIL-based processes and governance models Enforce compliance with SLAs, regulatory standards, and operational excellence Oversee implementation and enhancement of ITSM platforms (e.g., ServiceNow) Ensure scalable, secure, and efficient infrastructure supports service delivery needs Provide insight and strategic advice to senior leadership on ITSM innovations, trends, and opportunities Contribute to decision-making that drives … complex, large-scale IT environments ITIL Foundation (Intermediate/Expert preferred) PMP, Six Sigma, or equivalent certifications are a plus Mastery of ITIL, COBIT, and enterprise ITSM tools (e.g., ServiceNow) Strong leadership, communication, and stakeholder engagement skills Expertise in vendor management and SLA compliance Strategic thinker with hands-on delivery capabilities Culturally adaptable with experience in global/multi-regional More ❯

decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and … and integrity. Qualifications & Experience Required Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry Track record of delivering enterprise platform transformations (ServiceNow, Power BI, Tableau) Experience managing global teams and complex stakeholder groups in a matrixed environment Deep understanding of AI/automation use cases in regulatory complex financial operational environments Strong More ❯

decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and … and integrity. Qualifications & Experience Required Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry Track record of delivering enterprise platform transformations (ServiceNow, Power BI, Tableau) Experience managing global teams and complex stakeholder groups in a matrixed environment Deep understanding of AI/automation use cases in regulatory complex financial operational environments Strong More ❯

M365 Services (SharePoint, Teams, Exchange Online). Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches and traditional file transfer, messaging, web services and ESB approaches Good technical skills and awareness of enterprise More ❯

M365 Services (SharePoint, Teams, Exchange Online). Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches and traditional file transfer, messaging, web services and ESB approaches Good technical skills and awareness of enterprise More ❯

M365 Services (SharePoint, Teams, Exchange Online). Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches and traditional file transfer, messaging, web services and ESB approaches Good technical skills and awareness of enterprise More ❯

require. The role Workflow & Administration Role to be performed in conjunction with Workflow Specialists in all GBS locations. Operational co-ordination and supervision of Workflow and utilising Workflow Application (ServiceNow). Working seamlessly with the Firm's document management system, iManage, for document retrieval and return to system. Leading with the management of Estimating, Deadlines, Capacity planning and Allocating to …/SPM requests. Leading with on effective and regular co-ordination, to ensure workflow and prioritisation is accurate, including QC'ing across all GBS Hubs. Efficiently capture information within ServiceNow, GBS Tracker and any other ad hoc spreadsheets/databases. Teamwork Establish and maintain effective communication with all colleagues across GBS. Undertake ad hoc duties as requested by the GBS More ❯

1st line technical support via phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key More ❯

the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain, and support More ❯

1st line technical support via phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key More ❯

1st line technical support via phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key More ❯

premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of time More ❯

premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of time More ❯

ensure follow-ups and reviews. General Requirements Minimum 8 years in Financial/Software Services, with experience in Service Management and SaaS environments. Strong analytical skills with experience in ServiceNow and Salesforce. Proven leadership in technical teams and process improvement. Client management experience, especially with senior management. Knowledge of financial instruments and technical architectures, including SQL and web services. Excellent More ❯

needed. Troubleshoot Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications. Application support: Support all More ❯

Solid understanding of application testing methodologies, defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer Science, Information Technology, or a related field (or More ❯

web technologies. Strong problem-solving and analytical skills. Excellent communication skills able to translate technical details into simple terms for non-technical users. Experience with ticketing systems (e.g. Jira, ServiceNow) and ITIL frameworks is a plus. Nice to Have Familiarity with web analytics tools (e.g. Google Analytics, Adobe Analytics). Understanding of accessibility and web performance standards. Experience working in More ❯

deliver results in a dynamic environment. Certification in IT service management (e.g., ITIL Foundation, SIAM Foundation) is desirable. Preferred Qualifications: Experience working with service integration tools and platforms (e.g., ServiceNow ). Familiarity with cloud computing technologies and hybrid IT environments. Experience in organizational change management and stakeholder engagement. Knowledge of industry standards and frameworks related to service integration and management More ❯

Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). Supporting Azure, AAD - Active directory, Exchange Admin, Office365 Admin, etc. ServiceNow ticketing system. BAU support - e.g. troubleshooting Windows 11 issues. Supporting employee life cycle (new starters, leavers). Supporting Microsoft applications (Outlook issues and etc). Exceptional customer service skills with More ❯

Experience with Gov.Notify beneficial. Knowledge of relational databases Knowledge of network communication standards (eg. JMS, HTTP, SOAP, XML, XSD) Experience in using tools such as GIT/JIRA/ServiceNow & working in SCRUM/Agile framework Experience of working with SQL, JS, React or Angular desirable. Experience of working in a Azure environment. Experience with Microsoft Power Automate desirable. Experience More ❯

3+ years in IT Audit or security control testing Familiar with security frameworks such as NIST 800-53, ISO 27001, CIS Controls, COBIT Hands-on experience using RSA Archer, ServiceNow , and familiarity with automation and data-driven testing Working knowledge of cloud environments ( AWS, Azure ) and related security controls Relevant certifications: CISA, CISM, CISSP, ISO 27001 Lead Auditor (desirable) Excellent More ❯

authentication protocols (SAML, OAuth, etc.) Familiarity with regulatory frameworks (SOX, GDPR, HIPAA) Knowledge of directory services (LDAP, Active Directory) Business analysis certification (CBAP, PMI-PBA) Experience with JIRA, Confluence, ServiceNow Exposure to cloud IAM (AWS, Azure AD) If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any More ❯

mindset. Ability to work independently, manage priorities, and remain calm under pressure. Strong problem-solving skills and attention to detail. Familiarity with ITIL practices and service management tools (e.g., ServiceNow) is a plus. Working Conditions: On-site presence required 5 days a week at the London Head Office. Occasional out-of-hours support may be required for critical meetings or More ❯