to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first … point of customer contact and ongoing service management through lifecycle to closure. The Desktop SupportEngineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical … help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop/Desktop hardware support and repair - Mobile phone More ❯
Bedworth, Stockingford, Warwickshire, United Kingdom
SF Recruitment
to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first … point of customer contact and ongoing service management through lifecycle to closure. The Desktop SupportEngineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical … help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop/Desktop hardware support and repair - Mobile phone More ❯
Thame, Oxfordshire, United Kingdom Hybrid / WFH Options
PEXA Group
Technical Product SupportEngineer (2nd Line, SaaS) Team: Customer Experience Location: Thame Work Model: hybrid Work Type: Permanent Hi, we're Smoove, part of the PEXA Group. Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that remove the pain, frustration, uncertainty … expands, we are looking for ambitious, talented people to join us. As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health. Your day may begin by investigating an issue raised by CX- replicating the problem, analysing logs … or API behaviour, and escalating to engineering when required. You'll also support client implementations by assisting with technical setup, resolving early-stage issues, and ensuring a smooth handover at go-live. In parallel, you'll help coordinate product assurance activities - tracking vulnerability remediation, confirming availability metrics, and supporting audit requirements in collaboration with responsible teams. This is a More ❯
Laleham, Staines-upon-Thames, Middlesex, England, United Kingdom
Career Moves Group
Technical SupportEngineer - UX Location: Staines, Surrey Length: 25/08/2025 – 25/02/2026 Rate: £162.67 per day (Inside IR35) Hours: 40 hours per weekRole Responsibilities: Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understand our platform … Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer related files and records. Participate in the weekend support on-call rotation. Qualifications & Skills: Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related issues. Experience using tools like Eclipse, Splunk, Xcode … Android studio, SauceLab Bachelor's in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment UI development or support experience Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial More ❯
Technical SupportEngineer - UX Location: Staines, Surrey Length: 25/08/2025 - 25/02/2026 Rate: £162.67 per day (Inside IR35) Hours: 40 hours per week Role Responsibilities: Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understand our … Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer related files and records. Participate in the weekend support on-call rotation. Qualifications & Skills: Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related issues. Experience using tools like Eclipse, Splunk, Xcode … Android studio, SauceLab Bachelor's in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment UI development or support experience Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial More ❯
Bridge of Don Industrial Estate, Aberdeen, Aberdeenshire, Scotland, United Kingdom
Reed
Customer SupportEngineer Location: Aberdeen? Salary: £35,000 – £40,000? Contract: Permanent | Occasional UK & international travel Join a world-class technical support team delivering first-line assistance to customers and engineers across the globe. If you're a problem-solver with a passion for tech and customer service, this is your next move. What You’ll Do … Provide first-line technical support for hardware, software & firmware issues Log and manage support cases via CRM Liaise with engineering teams to resolve complex queries Support offshore engineers and customer site visits Assist with demos, training, and product documentation Maintain accurate product and customer data Occasionally travel to customer sites and offshore vessels What You’ll Bring … HNC/HND in Electrical or Electronic Engineering (or equivalent) Experience in technical support, fault diagnosis & customer service Familiarity with test equipment (oscilloscopes, multimeters, etc.) Strong communication, prioritisation & problem-solving skills IT literacy and CRM system experience A proactive, detail-focused, and team-oriented mindset What’s in It for You: Discretionary performance-related bonus 25 days annual leave More ❯
Front Office SupportEngineer My Financial Services Client are currently looking for a Front Office Support Engineer. Key Responsibilities include: Champion 'follow the sun' support model, working closely with global teams in APAC and US Perform regional start of day health checks Provide daily application support and troubleshooting with proprietary tools An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support Engage daily with all internal stakeholders with regards to support issues Utilise incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Support product testing, project work and Identify possible platform improvements Key Experience required: Strong hands … on support experience of a trading platform within a financial institution Equities/Algorithmic Trading Knowledge e.g. Industry standard algorithms (VWAP, TWAP, IS, POV etc.) Excellent knowledge of the FIX protocol. Successful track history in a Linux Environment. Automation and scripting experience This role is 3 days a week in London. If you are interested in the position please More ❯
Front Office SupportEngineer My Financial Services Client are currently looking for a Front Office Support Engineer. Key Responsibilities include: Champion 'follow the sun' support model, working closely with global teams in APAC and US Perform regional start of day health checks Provide daily application support and troubleshooting with proprietary tools An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support Engage daily with all internal stakeholders with regards to support issues Utilise incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Support product testing, project work and Identify possible platform improvements Key Experience required: Strong hands … on support experience of a trading platform within a financial institution Equities/Algorithmic Trading Knowledge e.g. Industry standard algorithms (VWAP, TWAP, IS, POV etc.) Excellent knowledge of the FIX protocol. Successful track history in a Linux Environment. Automation and scripting experience This role is 3 days a week in London. If you are interested in the position please More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
In Technology Group Limited
3rd Line SupportEngineer - Contract Position - Hybrid Remote (Cambridge) We have a new requirement for a 3rd Line Engineer to join an MSP, working out of their Cambridge office on a hybrid-remote basis. This is an initial 3-month contract with strong potential for extension. Location: Hybrid Remote - Cambridge office (2-3 days onsite) Start Date … 14th July Rate: £275/day (Outside IR35) Contract: 3 months initially (likely to extend) Commitment: Full-time, 5 days a week Ideal Profile: 5+ years' experience in technical support (MSP or customer-facing environment) Strong troubleshooting, escalation, and project skills Key Responsibilities: Act as the escalation point for Level 1 & 2 engineers Manage and implement technical changes from … support tickets and project work Support critical P1 incidents and security events as part of the L3 team Focus on escalated helpdesk tickets, with occasional support across L1/L2 during peak periods Carry out proactive tasks such as firmware upgrades, infrastructure checks, and project delivery Collaborate with other L3 engineers to improve service and drive technical More ❯
Job Title: Desktop SupportEngineer (SC Cleared) 100% Onsite Role PAYE or limited company ( Mandatory ) PAYE Location: Gloucester Department/Practice: IT Infrastructure Job Purpose and primary objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users click apply More ❯
Senior IT SupportEngineer Onsite - Hull 12 months Fixed Term Contract £28,163 to £31,067-24 days' holiday Our respected school trust client is seeking a Senior IT Engineer to lead and support IT operations across one of their schools. This is a pivotal role for an experienced and motivated IT professional who thrives in … children and young people. To act as site lead at one of the secondary phase schools across the Trust, managing the day-to-day tasks of the onsite IT Support Engineers, ensuring the smooth running of services to the school. To manage effective communication with senior school staff on a day-to-day basis concerning all matters IT and … escalating as appropriate. To work alongside the IT Operations Manager and IT Technical Manager to troubleshoot and provide advanced technical support to other IT colleagues. To provide first-line/second-line helpdesk support to pupils and staff for hardware, software, audio-visual, photocopiers and telephone equipment. To escalate technical issues that the first-line team cannot resolve. More ❯
Tech Support System Engineer Perfect Welding page is loaded Tech Support System Engineer Perfect Welding Apply locations Milton Keynes time type Full time posted on Posted 2 Days Ago job requisition id REQ- Based within the Sheffield area and reporting to our head office in Milton Keynes the Tech Support System Engineer will be … repair and calibration of Fronius Welding equipment, in house and at customer sites. Tasks & Responsibilities Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems Providing support to customers and troubleshooting Providing service and calibration of welding equipment Safety test and weld test after repair and servicing Providing technical support for the introduction of new … products/systems/processes into the market Providing email and telephone support for technical and welding queries/problems Providing pre-sales and after-sales support to sales team and customers Providing support to demonstration of welding equipment Assisting with events (trade fairs, seminars, etc.) Assisting with stock control Skills & Requirements Technical experience preferably on technical More ❯
Gloucester, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
1st Line SupportEngineer Gloucester Up to £27k DOE Impressively Growing MSP Description The IT Support Department is responsible for supporting and maintaining our customers IT systems and for providing efficient IT support to all business users. Responsibilities include: Providing helpdesk and onsite support for various clients Managing own workload of tickets to ensure SLAs … are met Escalation of issues to 3rd party software and systems suppliers where necessary 1st Line technical support (phone, email and in person) Installation of new hardware and software Equipment fault finding/troubleshooting, and repairs. Regular/scheduled support site visits Experience required/Desirable experience: Previous IT helpdesk experience Supporting Windows Desktop environments, Windows More ❯
Senior Electrical Technical SupportEngineer Functional area: Engineering Country: China City: Qingdao On-Site/Remote: Sur place Company name: Edwards Technologies Vacuum Engineering (Qingdao) Company Ltd Date of Posting: July 18, 2025 Last date to apply: August 31, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and … many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role Support global manufacturing Work with in a global diverse team The role will require you to support manufacturing, purchasing and localising of product to be manufactured in Qingdao. Support Ongoing product … maintenance Support ongoing sustaining of product, work with supply chain to establish alternative components and suppliers where needed. Validate and Verify components and assemblies meet the performance and specifications requirement. Ensure compliance claims are not impacted, creating supporting documentation where needed and engaging with 3rd party experts where necessary Support Customer Work with locations around the world to More ❯
2nd Line SupportEngineer - M365 Coventry £30,000 - £36,000 2nd Line Technical Engineer - M365, Sophos - Coventry - £30k - £36k Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in … a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen … your skills, and further build a strong career path in the IT world. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days More ❯
IT SupportEngineer Application Deadline: 31 August 2025 Department: Business Operations Employment Type: Full Time Location: London Reporting To: IT Operations Manager Description Why LBR? An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that … levels of the business Would enjoy working in a busy medium size business with offices in London, Hong Kong and the US. 2 to 3 years of first-line support experience on the Windows platform. Skills Knowledge and Expertise Front-line support - answering calls and emails from members of staff and providing initial guidance Ensuring all issues raised … are logged in the service desk, and end users receive regular updates on their support issues Work with 3rd party suppliers on more complex problems before escalating to the System Administrator. Maintain IT team documentation in coordination with the IT manager Ensure all IT services in meeting rooms and pool equipment are tested regularly Ensure all desks have fully More ❯
IT SupportEngineer - Leading Technology company! Offices based in South Yorkshire Up to £26,500 plus benefits Are you ready to be the go-to expert in a fast-growing, tech-forward company? As our operations rapidly expand, we're looking for a proactive IT Engineer to join a cracking and support a growing base of … on role, you'll be the first line of defence for IT-related challenges and play a key role in maintaining and improving our technology infrastructure. You'll also support a range of critical third-party systems, including Amazon Connect , SharePoint , and Microsoft Azure . You'll join a close-knit IT team where full training and mentoring will … be provided to help you grow and succeed in the role! Key Responsibilities Manage technical support queues from triage to resolution while meeting SLAs Diagnose, troubleshoot, and resolve system issues for end-users Act as liaison with third-party vendors and government systems to escalate and resolve operational issues Manage and maintain company endpoints, configurations, and application deployments Oversee More ❯
IT SupportEngineer Our client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 years of hands-on experience in IT Support and Infrastructure. The following are the required skills for the position: Microsoft Windows (all versions) experience to a high level, including troubleshooting … and resolving issues confidently using knowledge bases. Active Directory expertise, including security groups, administration/deployment, LDAP, and ADSI. Citrix XenApps administration, maintenance, and support of existing XenApps server farm. Windows Server Environment (2012/2016): design, deployment, maintenance, and support. VMware virtualisation environments. Experience with backups using various applications. Networking skills, including design, troubleshooting, and installation (VLAN, routing More ❯
London, and we are looking for people who are excited by our mission and who want to share this journey with us. About the role As a Lead Technical SupportEngineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting issues, resolving inquiries, and providing expert guidance on our platform. This … with internal teams to resolve customer-facing issues, and lead a team in identifying and implementing root cause fixes. You will also identify and deliver strategic improvements to our support tools and processes. This role is suited to a hands-on technical leader who thrives in a fast-paced environment and enjoys problem-solving. What will you be doing … Building and managing a high performing technical support team for Conduktor. Defining and tracking key performance metrics for the support team, including response times and customer satisfaction scores. Leading the continuous refinement of support processes within the support team and across our product engineering and customer success teams to enhance the overall customer experience. Leading a More ❯
3rd Line WAN Network SupportEngineer Start Date: ASAP Duration: 6 months (extensions expected) IR35: Inside Rate: £400-450/day (negotiable) Location: Solihull Clearance Required: SC or Eligible for SC (Sole UK Nationals only) Working Pattern: Monday-Friday, 9am-5pm Brief overview on the role/project: * Are you dynamic, self-motivated and customer focused? Can you … company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people and seek a 3rd line WAN Network Support and Project engineer to deliver for our customers. * We are looking for a 3rd Line WAN Network Support & Project Engineer. The role will involve Configuring SRX series … order to meet tight project deadlines along and supporting BAU operations in order to enable the delivery of secure network services globally. Are you an experienced 3rd line network engineer, looking to join a team of highly skilled engineers to manage and support the Customer Network WAN estate. * Daily duties will include a mixture project/implementation work More ❯
We're looking for a talented Developer SupportEngineer to join our exceptional Developer Support team! Work with our smart and fun dev-support engineers to provide the best customer support experience in the industry. Enjoy a dynamic work environment, from helping customers integrate our APIs and cloud-based products in a variety of Web … previous experience supporting a developer-facing service, web and/or mobile development background, and is comfortable in a customer-facing position. Responsibilities: Respond to customers' (mainly developers') technical support requests and feature-related questions. Debug customer issues and create reproducible test cases for engineers to resolve. Handle code-related queries. Write code samples in multiple development frameworks. Maintain … ownership of support cases until resolution. Monitor and answer questions on different support channels: a ticketing system, public forums, social networks, and more. Help enhance documentation to minimize repeating support issues. Collaborate with different teams: R&D team, Product Management, Account Managers, Solution Engineers, and others. Contribute code to Cloudinary SDKs. Help the R&D team review More ❯
Witney, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Profectus
Profectus has a brand new opportunity for a well-established company who are growing their existing support team in Witney. The position 3rd Line Support/SupportEngineer is required for supporting their growing internal team. The position is based in their Witney office within their IT team supporting internal and external clients. Duties and Responsibilities … 3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/2nd line engineers Skills and Requirements Experience supporting and implementing Microsoft More ❯
Witney, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Profectus
Profectus has a brand new opportunity for a well-established company who are growing their existing support team. The position 2nd/3rd Line Support/SupportEngineer is required for supporting their growing internal team, you will be based in their Witney office within their IT team supporting internal and external clients. Duties and Responsibilities … 2nd/3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/2nd line engineers Skills and Requirements Experience supporting and More ❯
St. Ives, Cambridgeshire, United Kingdom Hybrid / WFH Options
Telefónica Tech
Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Title: Azure Cloud SupportEngineer - Level 2 Location: Hybrid from St Ives, Cambridgeshire We are seeking a highly skilled and motivated Azure Platform Engineer to join our growing team. The successful … and optimising a wide variety of cloud solutions on the Microsoft Azure and Amazon AWS platforms (IaaS, PaaS, SaaS) within our Managed Service Capability. As a Public Cloud Platform Engineer, you will play a vital role in deploying and maintaining the infrastructure that supports our customers applications and services. The candidate should have prior experience presenting Cloud services and … Azure features, services, and best practices. Also pursue relevant certifications and training to enhance technical skills and knowledge. Requirements: Microsoft Azure Fundamentals, Microsoft Azure Administrator Associate and Microsoft DevOps Engineer Expert Certification Proven experience as a Azure Platform Engineer or in a similar role Strong understanding of cloud architecture principles, microservices, and containerisation. Hands-on experience with cloud More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
IT SupportEngineer - UK Remote Fully Remote | UK Only Windows Server, Desktop, Software & Systems Support £32,000 - £37,000 + bonus, pension, training & development Join a fast-growing, global leader in mission-critical systems, where you'll be part of a collaborative, innovative, and supportive team. We're looking for a technical problem solver with excellent communication … skills who can work calmly under pressure. You will need to be eligible for (or already hold) UK Security Clearance. Key responsibilities include: Delivering technical support for a wide range of IT Services & Applications Assisting with new product introductions and ensuring smooth deployments. Investigating and resolving complex product issues, both remotely and on-site when required. Supporting knowledge transfer More ❯
Employment Type: Permanent
Salary: £32000 - £37000/annum Bonius, Pension, Career Development