51 to 75 of 147 Case Management Jobs in the UK excluding London

other systems, while enabling internal teams to use CRM tools effectively. This is a hands-on role requiring both strategic oversight and technical execution. KEY RESPONSIBILITIES CRM Development & System Management Lead the configuration, customisation, and continuous improvement of Microsoft Dynamics 365 CRM. Collaborate with internal stakeholders to gather requirements and translate them into CRM functionality. Work alongside I.S. team … to manage user roles, permissions, workflows, and automation to support business processes. Data Management & Governance Ensure data quality, consistency, and compliance with GDPR and internal policies. Develop and maintain data models, segmentation frameworks, and reporting dashboards. Oversee data imports, deduplication, and cleansing routines. Integrations & Technical Oversight Manage integrations between Dynamics 365 and other platforms (e.g., event management, finance … volunteer management). Work with third-party vendors and internal IT to ensure secure and reliable data flows. Support API development and middleware solutions where needed. Strategic Insight & Reporting Provide actionable insights through CRM analytics and reporting. Support the development of engagement scoring models and supporter journey mapping. Contribute to strategic planning by identifying opportunities for CRM-driven improvements. More ❯

other systems, while enabling internal teams to use CRM tools effectively. This is a hands-on role requiring both strategic oversight and technical execution. KEY RESPONSIBILITIES CRM Development & System Management Lead the configuration, customisation, and continuous improvement of Microsoft Dynamics 365 CRM. Collaborate with internal stakeholders to gather requirements and translate them into CRM functionality. Work alongside I.S. team … to manage user roles, permissions, workflows, and automation to support business processes. Data Management & Governance Ensure data quality, consistency, and compliance with GDPR and internal policies. Develop and maintain data models, segmentation frameworks, and reporting dashboards. Oversee data imports, deduplication, and cleansing routines. Integrations & Technical Oversight Manage integrations between Dynamics 365 and other platforms (e.g., event management, finance … volunteer management). Work with third-party vendors and internal IT to ensure secure and reliable data flows. Support API development and middleware solutions where needed. Strategic Insight & Reporting Provide actionable insights through CRM analytics and reporting. Support the development of engagement scoring models and supporter journey mapping. Contribute to strategic planning by identifying opportunities for CRM-driven improvements. More ❯

ALM Practical skills Cisco Switch/Router console commands Handling Fibre optic cables Understanding of Data Centre operating Setup network test equipment for RFC 2544 testing Network and Service Management tool set (e.g StableNet) Interpret Network infrastructure design from HLD/LLD ALM Test case management, Defect Management, Reporting Overview Test Analyst Role has to be More ❯

ALM Practical skills Cisco Switch/Router console commands Handling Fibre optic cables Understanding of Data Centre operating Setup network test equipment for RFC 2544 testing Network and Service Management tool set (e.g StableNet) Interpret Network infrastructure design from HLD/LLD ALM Test case management, Defect Management, Reporting Overview Test Analyst Role has to be More ❯

ALM Practical skills Cisco Switch/Router console commands Handling Fibre optic cables Understanding of Data Centre operating Setup network test equipment for RFC 2544 testing Network and Service Management tool set (e.g StableNet) Interpret Network infrastructure design from HLD/LLD ALM Test case management, Defect Management, Reporting Overview Test Analyst Role has to be More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

in the south of England are currently looking to onboard a new IT Director to lead the firm through an exciting period of transition. The Director will have line management responsibility of every member of the IT team, reporting directly to the board. High level responsibilities Line management and oversight of every member of the IT department Budget … Strategic oversight of the full IT department Oversight and responsibility for ensuring the effective coordination of IT training to all fee-earning users across the firm Development of the case management system Responsibility for managing third party suppliers including negotiating costs and vendor management in order to ensure good value for the firm Responsibility for ongoing maintenance … and general oversight of document management system and practice management system to ensure smooth running for the fee earners Relevant Further Information Travel will be required between the firm's local sites so it would be desirable, though not essential to drive The successful candidate will have a minimum of 10 years experience working for a law firm. More ❯

resolution of client issues Diagnose and troubleshoot technical problems, including API connectivity, microservice interactions, software components , hardware, and network-related issues. Collaborate cross-functionally with teams, including engineering, product management, and cloud operations to resolve complex technical issues. Support with the set up and management of support processes and tools, maintaining a flexible mindset that processes will need … approach Experience delivering world-class support to large enterprises Preferred Qualifications: Experience with Accounting and/or AI services and technologies. Familiarity with support ticketing systems and customer relationship management (CRM) tools (e.g. Salesforce customer services case management, ServiceNow) Certifications in relevant technologies or support methodologies. Familiarity with Observability tools such as Grafana, NewRelic Fluency in French … or German strong bonus. Experience working with Legal and Public Affairs/Communications teams is a plus Background in Account Management/Client Success Team Structure & Logistics The team includes 3 support engineers and 1 Escalations Manager, operating on a weekly on-call rota to cover out of hours (each person will be on-call approximately once every More ❯

to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence … delivery. The successful person will conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience which includes a minimum 5 years in a people leadership role within a technical support or customer support More ❯

/CD pipelines in Azure DevOps, GitHub, or Jenkins Good understanding of Agile (Scrum/Kanban) and Shift-Left testing practices Proficient in issue tracking with Jira and test case management using Zephyr Clear understanding of API, database, and integration testing Strong communication skills and be able to influence stakeholders at various forums Experience testing Power Apps, Dynamics More ❯

support cases across Commercial Satellite Communication Services (CSCS4) Liaise closely with MOD System Engineering and Project Teams to coordinate resolutions Lead internal multi-disciplinary resolver groups and brief senior management on support case status Oversee logistical and technical support planning for field service visits Manage commercial arrangements tied to support activity, including external MOD liaison Provide technical input … field engineering teams Create and maintain support documentation and improvement plans Track support trends and identify systemic issues or improvement areas Contribute to obsolescence and support-related minor project management Deliver training to first and second line teams and assist in onboarding of new engineers Maintain oversight of CSCS4 spares procurement and stock levels Act as a confident technical … Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through-Life Support, CSCS4, NSSLGlobal, Field Service Engineering, Support Case Management Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting More ❯

support cases across Commercial Satellite Communication Services (CSCS4) Liaise closely with MOD System Engineering and Project Teams to coordinate resolutions Lead internal multi-disciplinary resolver groups and brief senior management on support case status Oversee logistical and technical support planning for field service visits Manage commercial arrangements tied to support activity, including external MOD liaison Provide technical input … field engineering teams Create and maintain support documentation and improvement plans Track support trends and identify systemic issues or improvement areas Contribute to obsolescence and support-related minor project management Deliver training to first and second line teams and assist in onboarding of new engineers Maintain oversight of CSCS4 spares procurement and stock levels Act as a confident technical … Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through-Life Support, CSCS4, NSSLGlobal, Field Service Engineering, Support Case Management Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting More ❯

With around 70 dedicated professionals, the firm is looking to elevate its operational infrastructure under the guidance of an experienced COO. Day-to-day of the role: Technology & Systems Management: Oversee the firm’s IT infrastructure to ensure reliability and performance across all departments. Manage and enhance key software systems, including accounts and case management platforms, troubleshoot … issues, and drive continuous improvement. Operational Leadership: Lead and coordinate all non-legal functions such as HR & People Operations, Premises & Facilities Management, and Vendor & Supplier Relationships. Compliance & Risk Management: Depending on your experience, support or lead initiatives in regulatory compliance, professional indemnity insurance, and risk management. Required Skills & Qualifications: Proven experience in a senior operational role, ideally within … both hardware and complex software systems. A proactive, problem-solving mindset with a hands-on approach to leadership. Excellent communication and interpersonal skills. Experience in HR, compliance, or facilities management is highly desirable. Benefits: Competitive salary up to £120,000, depending on experience. A collaborative and supportive working environment. Opportunity to make a significant impact in a well-established More ❯

development and integration activities Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions Contribute to the growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing … customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and PowerPlatform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage More ❯

lives. Key Responsibilities Lead discovery workshops and stakeholder sessions to gather, analyse, and document business requirements. Configure and customise Dynamics 365 CE to meet housing-specific needs such as case management, repairs, tenancy and customer services. Translate business needs into detailed functional specifications and collaborate closely with technical teams. Support data migration, system integration, and testing to ensure … Skilled in creating functional design documents and working with technical teams to deliver tailored solutions. Familiarity with the Power Platform, particularly Power Automate and Power Apps. Experience with housing management systems or direct work within housing associations is a significant plus. Self-motivated and comfortable working independently in a fully remote setup. Excellent communication skills, both written and verbal. More ❯

manual processes Deliver technical support and resolve issues in a timely manner Maintain and administer network infrastructure across multiple sites Oversee 1st-line support and ticketing systems, ensuring efficient case management Develop and support reporting using SQL, SSRS, Power BI, and Crystal Reports Integrate and maintain SAP Business One with systems such as WMS, BPA, and routing software More ❯

position is suited to an already successful consultant who wants to be part of a company that is leading the way with its innovative technology within the Enterprise Content Management, AI and Adaptive Case Management collaborative arena. As an International IT Consultant within our professional services team based in Kingsclere, Newbury, your main focus will be to … requirements and environment -Design end-to-end solutions to meet the customer needs using Papyrus platform products -Presentation of the Papyrus system to technical and managerial audiences -Perform project management duties Your profile: -Minimum 5 years of IT software project-based experience, working in IT organisations -Experience of Cloud, UNIX, Windows environments -Good knowledge of an object orientated programming More ❯

position is suited to an already successful consultant who wants to be part of a company that is leading the way with its innovative technology within the Enterprise Content Management, AI and Adaptive Case Management collaborative arena. As an International IT Consultant within our professional services team based in Kingsclere, nr Newbury/Basingstoke, your main focus … requirements and environment Design end-to-end solutions to meet the customer needs using Papyrus platform products Presentation of the Papyrus system to technical and managerial audiences Perform project management duties Your profile: Minimum 5 years’ of IT software project-based experience, working in IT organisations Experience of Cloud, UNIX, Windows environments Good knowledge of an object orientated programming More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯