Campus Endpoint Support Lead — IT Ops & Mentorship
- Location
- Cardiff, Wales, United Kingdom
support for endpoint management, application deployment and remediation. Working as part of the Technical Services team, you will combine technical expertise with people leadership, coaching Support Engineers and Analysts and supporting consistent service delivery. The role works closely with the Service Desk Delivery Manager, existing frontline support teams, application packaging … Level 1 and 2 support team, ensuring incidents, requests and service tasks are prioritised and progressed effectively. ·Provide day-to-day guidance, coaching and mentoring to Support Engineers and Analysts. ·Act as the first point of escalation for complex technical issues, service risks and delivery challenges. ·Support workload planning, queue ...