IT Service Desk Lead — Elevate Support & ITIL Excellence
- Location
- Oxford, England, United Kingdom
SLAs, OLAs, KPIs, service reporting, escalation and continual improvement. Significant experience with ITSM platforms such as Jira Service Management or equivalent. Strong people leadership, coaching, analytical, communication and stakeholder management skills. Sound judgement and decision-making in complex, sensitive or high-pressure situations Advanced ITIL qualifications, Service Desk transformation experience … hospital Cash Plan Employee discounts Electric car scheme Nursery Salary Sacrifice scheme Cycle to Work Scheme Family Planning Neurodiversity support including advise and assessments Coaching & Therapy services Working Together – What It Involves: You must have the right to work permanently in the UK with a willingness to travel as necessary. ...