Service Delivery Manager
- Hiring Organisation
- Nigel Wright Group
- Location
- Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £50,000 per annum
shape and deliver technology strategies that align with the organisation’s goals and long-term roadmap. Foster a positive, high-performance culture by providing coaching, direction and ongoing development opportunities for the IT Service Delivery team. Act as the primary contact for stakeholders regarding IT service issues, ensuring clear communication … Solid understanding of ITSM frameworks and best practices, with the ability to apply them effectively to drive operational excellence. Demonstrated leadership capability, with experience coaching, mentoring and developing high-performing IT teams. Proven track record in managing service desks, coordinating with external suppliers, overseeing contracts, and delivering continuous improvements across ...