Customer Service Manager
- Hiring Organisation
- Michael Page Business Support
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £55,000 - £65,000 per annum
processes needed to support a growing team as the business scales. * Lead, coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. * Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. … journey, embedding new tools into everyday practice. Strategy & Reporting * Report on service performance metrics to the COO, providing insight and recommendations to drive continuous improvement. * Collaborate cross-functionally with Sales, Operations, and Technical to ensure customer feedback informs business decisions. * Support the building and maintenance of a successful customer ...