effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuousimprovement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. … of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. • Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer experience. • Prepare regular reports on team performance, customer satisfaction More ❯
a focus on schema evolution, data quality rules, and performance benchmarks, prioritizing data lake testing over traditional SQL approaches. Automate data tests within CI/CD workflows to enable continuous build, validation, and deployment. Create tools for synthetic data generation to simulate real-world scenarios and ensure comprehensive coverage. Collaborate to set, measure, and track key data quality metrics … and validation. Familiarity with Great Expectations (or similar), Postman, and synthetic data generation frameworks. Expertise in identifying testing gaps, proposing enhancements, and fostering a culture of data quality and continuousimprovement across teams. Familiarity with testing live video streaming solutions, focusing on performance, low latency, and seamless user experiences would be advantageous Our Tech Stack C Computer More ❯
repeatable processes to improve operational efficiencies, applications/system uptime and reduce total cost of ownership Led teams through fast paced development cycles; committed to automation, agile, lean-startup, continuous delivery approach Able to work across organizational boundaries and matrixed reporting structures Ability to fully understand business goals and metrics, turn data into insights, and translate requirements into actionable … own, innovate, create, and constantly re-evaluate Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization Motivated by goal achievement and continuousimprovement, with the enthusiasm and drive to motivate your team and the wider organization Maersk is committed to a diverse and inclusive workplace, and we embrace different More ❯
the world's leaders in essential semiconductors and aspires to become a $10b turnover business by 2030. This ambition can be achieved through our next generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and most importantly, investing in our people. We are expanding UK IT support team by hiring a Data Centre Operations Support … cloud integrations and troubleshooting related incidents. Responding to and resolving incidents in a 24/7 wafer fabrication environment, adhering to strict SLAs and ITIL-based procedures. Contributing to continuousimprovement initiatives by identifying automation or optimisation opportunities within the data centre. Collaborating with global teams across multiple time zones to ensure seamless handovers and effective knowledge More ❯
looking for a Senior Magento 2 Developer to join our e-commerce engineering team. You'll work across multiple sites and systems, delivering robust, scalable solutions and contributing to continuous improvements in code quality, performance, and technical processes. You'll work alongside other developers, QA, DevOps, and product stakeholders to shape high-quality e-commerce features that support business … and development best practices. Collaborate with QA, Product Owners, and DevOps to ensure features are tested, documented, and deployable. Write unit tests, support automated testing pipelines, and participate in continuousimprovement initiatives. Contribute to technical documentation and knowledge sharing within the team. Take ownership of your own deliverables while supporting team goals. WHAT YOU'LL GET: Health More ❯
to support operational excellence and a high-performance culture. Key Responsibilities 1. Operational Leadership Lead and optimise daily internal operations to ensure consistent and efficient delivery. Drive initiatives for continuousimprovement and operational streamlining. Align cross-functional activities with wider strategic business objectives. 2. Human Resources Oversee all HR functions, including recruitment, onboarding, employee relations, and performance … confidential information. Strong interpersonal and communication skills, able to influence at all organisational levels. Analytical with a proactive approach to identifying and addressing challenges. Desirable: Experience in process improvement methodologies (e.g., Six Sigma). Project management qualifications (e.g., PRINCE2 or equivalent). More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Triad
quality, accessibility, performance, and security of software products through comprehensive automated testing strategies. Working closely with cross-functional teams in an Agile environment, you'll be instrumental in driving continuousimprovement in test practices and delivering high-quality solutions. Key Responsibilities: Develop and implement test automation strategies using Playwright, Cypress, and Selenium WebDriver. Build and maintain test … years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions More ❯
and ensure timely, high-quality execution of technology projects and programs. Define and implement best practices, frameworks, and standards for delivery management. Monitor and report on delivery KPIs, ensuring continuousimprovement in velocity, quality, and customer satisfaction. Planning and managing resources and ensure that projects are staffed with the appropriate skills and experience, from both in-house … energy to engage with people at the ground level, in a personally relevant way. Lead, mentor, and grow cross-functional delivery teams, fostering a culture of collaboration, accountability, and continuous improvement. Build and maintain a high-performing team structure aligned with business goals and delivery needs. + Champion professional development and succession planning within the delivery organization. Inspire and More ❯
Barlborough, Derbyshire, United Kingdom Hybrid / WFH Options
Andy File Associates Ltd
Overview Our client is seeking an enthusiastic and proactive Automation Specialist to enhance operational efficiency across their organisation and clients’ engagements. This role involves identifying opportunities for process improvement and delivering innovative automation solutions using Microsoft Power Platform and Azure technologies. The successful candidate will be instrumental in streamlining workflows, enabling digital transformation, and providing expert support to … acting as an escalation point for complex problems. Process Improvement: Proactively identify opportunities for automation within our client’s internal processes and for their clients, contributing to continuousimprovement initiatives. Client Engagement: Work directly with clients to understand their automation needs, propose solutions, and manage the implementation process from start to finish. Skills Required Proven … plus. Experience with Json, Java Script, PowerShell or YAML would be desirable but not essential What our client offers A dynamic and supportive work environment focused on innovation and continuous improvement. Opportunities for professional development and certification. Flexible working arrangements. The chance to work on impactful projects that drive real change for clients and internal teams. Can be mostly More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Venn Group
SQL queries to extract and manipulate data Ensure the integrity, consistency, and quality of data in line with Trust standards and national guidelines You will also contribute to the continuousimprovement of reporting tools, processes, and data governance frameworks, working closely with a team of experienced analysts and reporting to the Data & Analytics Lead. Key Responsibilities Produce More ❯
DevOps, and CI/CD Implement and maintain high-quality software using .NET, C#, React/JavaScript, and automation frameworks. Design and manage microservices and API-driven architecture. Promote continuousimprovement, innovation, and technical excellence. Key Requirements Proven experience leading or mentoring a software development team. Full lifecycle product development expertise Strong knowledge of: .NET, C#, React More ❯
client expectations, industry standards, and timelines. 📌 Key Responsibilities Manage full software project lifecycles – planning, execution, deployment, and post-delivery support Lead Agile ceremonies: sprint planning, stand-ups, retrospectives, and continuousimprovement Coordinate cross-functional teams including developers, QA, designers, and stakeholders Define scope, timelines, and deliverables while managing risks and dependencies Act as a liaison between technical More ❯
client expectations, industry standards, and timelines. 📌 Key Responsibilities Manage full software project lifecycles – planning, execution, deployment, and post-delivery support Lead Agile ceremonies: sprint planning, stand-ups, retrospectives, and continuousimprovement Coordinate cross-functional teams including developers, QA, designers, and stakeholders Define scope, timelines, and deliverables while managing risks and dependencies Act as a liaison between technical More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Page Group
and mobile applications. Collaborate with cross-functional teams to understand requirements and deliver impactful software solutions. Ensure adherence to best practices in coding, testing, and software development processes. Drive continuousimprovement within the development team, including code quality, efficiency, and performance. Take ownership of project timelines and deliverables, ensuring projects are delivered on time and to specification. More ❯
G1, Glasgow, Glasgow City, City of Glasgow, United Kingdom
mthree
supporting Engineering & Operational tasks, ranging from service delivery, automation, DevOps tasks and supporting an on-call rota Working with the Vault squad & wider Technology stakeholders, you will support the continuousimprovement of their services through the development of automation scripting and effective observability solutions. Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
GXO Logistics
align systems and data flows Support system enhancements including configuration, user access, troubleshooting, and performance monitoring Lead UAT and training for new HR tech rollouts and global initiatives Drive continuousimprovement through analytics, KPIs, and stakeholder feedback What you need to succeed at GXO: HRIS experience with platforms such as SAP SuccessFactors, Oracle HCM, and ServiceNow Strong More ❯
chain IT systems. - Facilitate workshops and meetings with stakeholders to define and refine business processes. - Ensure alignment between business goals and IT capabilities. - Provide post-implementation support and drive continuousimprovement initiatives. - Maintain comprehensive documentation including process flows, functional specs, and training materials. Required Qualifications: - Bachelor’s degree in Information Systems, Supply Chain Management, Business Administration, or More ❯
progress, and ensuring alignment across stakeholders in a fast-paced, agile environment. You’ll work closely with developers, business analysts, and process owners to help drive successful implementations and continuousimprovement initiatives. Key Responsibilities: Assist in planning and executing ServiceNow projects (e.g., ITSM, HRSD, CSM, CMDB, etc.) Support sprint planning, and daily stand-ups in Agile or More ❯
progress, and ensuring alignment across stakeholders in a fast-paced, agile environment. You’ll work closely with developers, business analysts, and process owners to help drive successful implementations and continuousimprovement initiatives. Key Responsibilities: Assist in planning and executing ServiceNow projects (e.g., ITSM, HRSD, CSM, CMDB, etc.) Support sprint planning, and daily stand-ups in Agile or More ❯
london (city of london), south east england, united kingdom
Inetum
progress, and ensuring alignment across stakeholders in a fast-paced, agile environment. You’ll work closely with developers, business analysts, and process owners to help drive successful implementations and continuousimprovement initiatives. Key Responsibilities: Assist in planning and executing ServiceNow projects (e.g., ITSM, HRSD, CSM, CMDB, etc.) Support sprint planning, and daily stand-ups in Agile or More ❯
standards, health & safety regulations, and internal procedures Prepare and maintain technical documentation and progress reports Support commissioning, testing, and handover activities Identify opportunities for process improvements and contribute to continuousimprovement initiatives Required Skills and Experience Degree or HNC/HND in Mechanical, Electrical, or General Engineering (or equivalent experience) Proven experience in a project engineering or More ❯
Key job responsibilities Leadership and commitment. Ensure the Environmental Audit program evolves to meet changing organizational needs, stakeholder expectations, and environmental challenges, and securing necessary resources and support for continuous improvement. Collaborate with wider environmental team, operations leaders and top management to perform reviews and updates needed to ensure the audit program remains relevant and effective. Risk management and More ❯
including data mismatches, authentication issues, and performance bottlenecks. Documentation - Produce clear documentation for integration workflows, processes, and architecture. Monitoring & Maintenance - Implement robust logging, alerting, and performance monitoring for integrations. ContinuousImprovement - Champion enhancements to integration architectures and best practices. Skills & Experience Required Experience with workflow orchestration tools (e.g., Apache Airflow). Proven track record in backend development More ❯
line incidents and out-of-hours support. Collaborate globally with internal teams and external vendors. Ensure compliance with ITIL, SOX, and audit requirements. Drive DR testing, risk mitigation, and continuousimprovement initiatives. Contribute to infrastructure design, documentation, and governance. What You'll Bring Essential Skills & Experience: Proven leadership of infrastructure teams (including off-shore). Deep expertise More ❯
including data mismatches, authentication issues, and performance bottlenecks. Documentation - Produce clear documentation for integration workflows, processes, and architecture. Monitoring & Maintenance - Implement robust logging, alerting, and performance monitoring for integrations. ContinuousImprovement - Champion enhancements to integration architectures and best practices. Skills & Experience Required Experience with workflow orchestration tools (e.g., Apache Airflow). Proven track record in backend development More ❯