1 to 25 of 31 Knowledge Management Jobs in the UK excluding London

account portfolio or chasing renewal metrics. You'll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm - for a business where your insights will … operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners - communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

Role : Knowledge System Manager Location : London, UK With ( Hybrid/Remote possible within UK) Contract: Contract |12 Months Possible Extension | InsideIR35 Overview: Reporting to the Head of Knowledge, the Knowledge System Manager will take operational ownership of Clients knowledge systems across Legal Domain, the Legal departments … wider civil service. The role combines line management, project management, and system development responsibilities to ensure the effective use and continuous improvement of knowledge systems. Key Responsibilities: Lead and manage the team maintaining Clientss knowledge systems (SharePoint, WordPress, Sitecore, and document automation tools). Ensure systems ...

Role : Knowledge System Manager Location : London, UK With (Hybrid/Remote possible within UK) Contract: Contract |12 Months Possible Extension | InsideIR35 Overview: Reporting to the Head of Knowledge, the Knowledge System Manager will take operational ownership of Clients knowledge systems across Legal Domain, the Legal departments … wider civil service. The role combines line management, project management, and system development responsibilities to ensure the effective use and continuous improvement of knowledge systems. Key Responsibilities: Lead and manage the team maintaining Clientss knowledge systems (SharePoint, WordPress, Sitecore, and document automation tools). Ensure systems ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

capabilities. A key initial focus will be productising Microsoft 365 Copilot and Copilot Agents across priority workflows such as document drafting, document review and knowledge management, alongside delivering practical integrations with existing business systems. This is a delivery‐oriented, hands‐on role . Alongside shaping standards, patterns … ready AI‐assisted workflows. Your duties: Acting as a hands‐on technical lead for priority AI initiatives, partnering closely with Product, Development, Data, Security, Knowledge Management and Learning & Development Designing, building and releasing incremental AI‐enabled solutions that are secure, auditable and operationally robust Productising AI capabilities, starting ...

focused environment. Day-to-day, you’ll work within our Digital Solutions team in Babcock Naval Marine, collaborating with talented professionals to provide specialist knowledge management and technical expertise across a range of cutting-edge products and technologies. This role offers exposure to complex transformation programmes … chance to influence the future of defence technology. Leading medium to large-scale projects within transformation programmes, delivering solutions for complex asset management Acting as Product Owner for key systems, ensuring alignment with business objectives Modelling business information and producing system design documentation Building strong customer relationships based ...

product-led, with a strong focus on responsible AI, usability and measurable business impact. Key areas include: AI-enabled workflow automation Document automation and knowledge management Legal and compliance process optimisation AI-assisted research and summarisation Product roadmap ownership Product discovery and stakeholder engagement Agile product delivery … enabled products, automation tools or GenAI initiatives Understanding of technologies such as LLMs, NLP, RAG pipelines or AI workflow tooling Strong stakeholder management and workshop facilitation skills Experience working in Agile product environments Commercially minded product thinking with a focus on outcomes and user value Ability to translate complex ...

field engineering. To ensure that digital services are safe, reliable and user-centred. Establish, embed and maintain ITIL-aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high-quality support for the Trust's Digital estate, systems and services … device lifecycle/asset management across a regional multi-site Mental Health Trust. Main duties of the job Service Delivery & Operations Lead 1st and 2nd line support and field engineering, ensuring effective triage, prioritisation and resolution against SLAs/OLAs. Act as, or appoint, Major Incident Manager, coordinating stakeholders ...

here at Honeywell Bracknell. The successful candidate is a commercially driven, technically authoritative role responsible for growing recurring Managed Services revenue across Building Management Systems (BMS), HVAC, Fire, and Digital Remote Operations portfolios. Sitting at the intersection of Sales, Solution Architecture, and Operations, the role converts customer operational challenges … Engineering (Electrical, Mechanical, Controls, Building Automation) or equivalent experience, with over 5 years in BMS, Building Automation, HVAC, or Fire systems. Strong working knowledge of Building Management Systems, controls architectures, remote connectivity, data flows, and cybersecurity fundamentals. Proven experience in technical sales, solution consulting, or managed services, along ...

Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve ITIL-aligned … processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends, and implement continuous improvement initiatives Ensure effective use of ITSM tooling and maintain governance and compliance standards You’ll work closely with internal operational ...

Policy Specialist Contract role Glasgow Hybrid The role Design and development of people policies, guidance and knowledge management collateral in line with the strategic people policy roadmap Contribute to or lead working parties for relevant policy or contractual change Stakeholder engagement and contracting for relevant policy or contractual … contract of employment collateral and document library within the People Policy Framework in line with legislative and business change needs. Policy related content management and knowledge article maintenance and design General Policy Support - Policy Impact Assessments & Tracker, Contract change support, guidance reviews & letter drafting as required. Continuous improvement ...

Head of Bid Management (Global) Make The Connection. Vix Technology is a global leader in delivering innovative, integrated solutions for public transit. With over 35 years of experience and deployments across more than 200 cities worldwide, we partner with transport authorities and operators to create smarter, more connected journeys. … Europe, and North America collaborate to deliver complex, large-scale systems that combine hardware, software, and services. We are seeking a Head of Bid Management (Global) to lead and evolve our bid function, supporting high-value, strategic opportunities with major city and transit authorities—often exceeding $100m. The Role ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager to join … delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets within our Service Management platform, making sure everything is handled promptly and professionally. Youll manage your own team and, through matrix management, collaborate with and positively influence ...

Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience Required Service … delivery leadership within defence, engineering, or regulated environments Strong governance, reporting and RAID management experience Proven stakeholder engagement across complex programmes Continuous improvement/operational excellence focus Experience working in secure, structured delivery environments Benefits Competitive salary + performance bonus Private healthcare + enhanced pension Flexible working arrangements (hybrid ...

managing escalations, and driving consistent, high-quality service delivery. Alongside client ownership, you will lead and develop a Support team, providing clear direction, performance management, coaching, and capability development. A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client … outcomes. You will also analyse service metrics to identify trends, risks, and improvement opportunities, while championing process optimisation, knowledge management, and operational efficiency. Skills & Requirements: Proven experience in service delivery or service operations leadership Strong background in people management and team development Confident client-facing communicator with ...

Star SDI-accredited, customer-led environment. This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team … Team Leads and Analysts Own Major Incident Management, acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy, KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge ...

Star SDI-accredited, customer-led environment . This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team … Team Leads and Analysts Own Major Incident Management , acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy , KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge ...

internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure ...

internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent ...

issues, guiding customers through application challenges and supporting pre - sales and post - sales activities. This position ensures customers receive accurate, timely, and effective technical knowledge and problem - solving support. About You You are a technically minded, customer - focused professional who enjoys helping others understand and use complex equipment … comfortable supporting both external customers and internal teams, and you thrive in an environment where accuracy, responsiveness, and collaboration are essential. You enjoy building knowledge resources, contributing to continuous improvement, and serving as a trusted technical expert across the organisation. Key Responsibilities: Technical Issue Resolution Respond to customer inquiries ...

Collaborate with commercial teams to support demonstrations and technical discussions. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle. Knowledge Management & Continuous Improvement. Accurately document technical issues, resolutions, and processes. Maintain and contribute to internal knowledge bases and customer-facing resources. Identify ...

Collaborate with commercial teams to support demonstrations and technical discussions. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle. Knowledge Management & Continuous Improvement. Accurately document technical issues, resolutions, and processes. Maintain and contribute to internal knowledge bases and customer-facing resources. Identify ...

HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery. Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery. Integrating automation and AI‐driven capabilities within ServiceNow to improve HR efficiency … processes and experience in HR Service Delivery transformation, focusing on automation and employee experience. Familiarity with ServiceNow HRSD maturity assessments and roadmap development. Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption. Experience in enterprise architecture and integration across HR and IT ecosystems. Ability to translate ...

4. Identify and deliver new digital capabilities Work with product and business leaders to define new mobile capabilities (e.g., supply chain, quoting, workflow optimisation, knowledge management) to enhance safety, compliance, customer experience and productivity. 5. Establish engineering excellence across teams Champion high engineering standards: clean architecture, CI/… mobile platform, Significant experience as a senior/principal software engineer in complex digital platforms. Experience working across multiple teams and influencing without line management Define mobile platform architecture/guardrails; drive engineering excellence (CI/CD, observability, testing); ensure performance, reliability and offline capability Deep expertise in modern ...