101 to 125 of 291 Knowledge Management Jobs in the UK excluding London

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

About the role Join Us as a Data Scientist in a Unique Knowledge Transfer Partnership! Are you an ambitious Data Scientist with strong programming skills in Java and/or Python? Do you have a passion for knowledge representation, such as knowledge graphs and semantic web technologies … we have an exciting opportunity for you! About rradar rradar (www.rradar.com) is a £25m turnover legal services group providing insurance companies' clients with risk management services. With 265 employees, rradar is continually growing across key strategic office locations - Hull, Leeds, Birmingham, Manchester, Glasgow, and Leicester where you will be … of experts in law, education, technology, and content, driven by imagination and innovation. By integrating smart technology into legal services, rradar is transforming risk management with tools like rradargrace, rradarstation, and rradarreport. About Knowledge Transfer Partnerships (KTPs) For 50 years, KTPs have been helping businesses innovate for growth More ❯

and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use knowledge management tools to share resolutions and prevent recurrence of known issues. • Identify trends in … incidents and assist in root-cause analysis investigations in line with Problem Management processes. • Support the Major Incident Management group during high priority incidents via effective triage, troubleshooting whilst ensuring minimal service disruption. • Act as the primary point of contact for incident and change notifications. • Provide clear and … professional updates to users, stakeholders, and management as required. • Utilise tools and processes to log, track, and manage IT assets and configuration items. • Cover a 24/7 365 rota as part of the service desk team working four from seven days a week in a structured pattern. Shifts More ❯

or workshops) to support continuity and establish trust with the client. Maintain visibility on engagements to provide on-going ad-hoc support where necessary. Knowledge Management & Continuous Improvement Capture lessons learned from pre-sales efforts and delivery outcomes to refine approaches and improve future engagements. Contribute to the … evolution of the Data Practice by maintaining knowledge and promoting awareness of emerging tools, platforms, and methods in the data space. Share knowledge across the organisation through internal communities, collateral, and training support. Strategic Mindset Contribute to the shaping of Version 1’s Data go-to-market strategy … Data Lead in recognising emerging vendors and strategic plays that align with client needs and Version 1 capabilities. Qualifications Expected Experience & Skills Data Solution Knowledge Working knowledge of modern data architectures, vendor data platforms (e.g., Azure, AWS, GCP), and data disciplines (e.g., engineering, data lakes, data warehousing, analytics More ❯

costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain … Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. … and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs More ❯

contribute to internal capability development, project assurance, and business development as part of our consultancy's growth strategy Role and Responsibilities Client Delivery – Project Management End-to-End Project Leadership Lead full lifecycle SAP projects using SAP Activate or hybrid methodologies Drive project initiation, planning, execution, monitoring, and closure … Own integrated project plans, deliverables, and milestones across workstreams Governance & Stakeholder Management Establish and manage project governance including Steer Co’s, working groups, and issue escalation paths Serve as the key point of contact for client stakeholders, including sponsors and business leads Report project progress, risks, and mitigation plans … in a clear and timely manner Budget, Scope & Resource Management Manage budgets, resource plans, time tracking, and financial forecasting Control scope through robust change management processes Oversee internal and external teams, ensuring clarity of roles and accountabilities Proactively manage risks and issues using structured RAID processes Escalate critical More ❯

contribute to internal capability development, project assurance, and business development as part of our consultancy's growth strategy Role and Responsibilities Client Delivery – Project Management End-to-End Project Leadership Lead full lifecycle SAP projects using SAP Activate or hybrid methodologies Drive project initiation, planning, execution, monitoring, and closure … Own integrated project plans, deliverables, and milestones across workstreams Governance & Stakeholder Management Establish and manage project governance including Steer Co’s, working groups, and issue escalation paths Serve as the key point of contact for client stakeholders, including sponsors and business leads Report project progress, risks, and mitigation plans … in a clear and timely manner Budget, Scope & Resource Management Manage budgets, resource plans, time tracking, and financial forecasting Control scope through robust change management processes Oversee internal and external teams, ensuring clarity of roles and accountabilities Proactively manage risks and issues using structured RAID processes Escalate critical More ❯

costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain … Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. … and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs More ❯

costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain … Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. … and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs More ❯

aspects of service delivery according to standards and procedures, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within knowledge and contract limits. Maintain technical knowledge related to customer-specific … applications. Progress and close incidents satisfactorily in the incident management system. Coordinate with team and other Service Analysts/customers on open incidents to ensure SLAs are met. Escalate potential service issues to the Team Leader. Collaborate with the Team Leader on specific projects as needed. Knowledge Management 20% Review and update technical support documents and procedures based on experience and received information. Share knowledge with colleagues and customers via communication and knowledge sharing tools. Research problems and solutions proactively, documenting findings for the benefit of customers and colleagues. Continuously develop personal knowledge of More ❯

of users, perform system maintenance, and upkeep of Information Technology and the design, development, documentation and deployment of IT solutions. Duties include data administration, knowledge management, customer service, technical support, network services, system administration and systems security analysis. Installs, configures, troubleshoots, and maintains server configurations (hardware and software … security compliance is implemented and all necessary systems are functional. * Provide resolutions to an assortment of customer defined problems of moderately complex scope. using knowledge and resources to diagnose and resolve basic technical issues. * Escalate issues that extend beyond Tier II level of support as needed. * Performs software patching … system deployment, license management, hardware and software management, and lifecycle management. * Work closely with the Information Assurance group to ensure system accreditation process is followed including maintenance of standard operating procedures, network drawings and configuration documentation. * Coordinate with senior personnel and IT management of all risks impacting More ❯

Location: 1600 Stellar Drive (100% remote) Job Overview – Performs day-to-day administration of the ServiceNow HR Service Delivery applications, including: HR Case Management HR Knowledge Management Employee Service Center (Portal) Enterprise Onboarding and Transitions (Lifecycle Events) Employee Document Management Performance Analytics for HR – Participates in … Provides ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup – Builds reports, gauges, and home pages – Searches, populates, and customizes the HR knowledge base – Maintains service level agreements (SLA) and monitors SLA workflows – Participates in all phases of testing and go-live activities – Maintains the configuration and … is live, in partnership with the Platform Administrator Qualifications Skills – 5+ years’ experience implementing, configuring and customizing ServiceNow – 5+ years’ experience with HR Service Management and related tools – Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors) – Knowledge of related HR systems and their functions – Experience in More ❯

delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

incidents or escalate as needed. Manage incidents through to resolution, ensuring SLA compliance. Fulfill requests promptly and communicate updates to users. Create and maintain knowledge base articles for service improvement. Share resolutions via knowledge management tools to prevent recurrence. Identify incident trends and assist in root-cause … analysis. Support Major Incident Management during high-priority incidents, ensuring minimal disruption. Act as the primary contact for incident and change notifications. Provide professional updates to users, stakeholders, and management. Log, track, and manage IT assets and configuration items using appropriate tools. Work on a 24/7 rota … covering shifts from 08:00-18:00, 12:30-22:30, and 22:30-08:00, four days a week. Knowledge, Skills and Experience Proven experience in IT support, preferably in a 24/7 environment. ITIL 4 Foundation certification or willingness to obtain. Knowledge of SFIA Levels More ❯

the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customers on open incidents ensuring no incidents are left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools. Proactively research problems and solutions and More ❯

Reviews with Customers Review actual performance against forecast – understand gaps and put corrective measures in place, as appropriate Work with Head of Service Delivery Management/Portfolio Director(s)/Account Manager(s)/Practice Head as appropriate to agree strategy for assigned accounts Input to service design and … compliance & best practices across the team Manage customer escalations, issues, problems, and requirements Identify and progress Continual Service Improvement initiatives Manage business risk and knowledge to ensure business continuity Achieve targets and improvement initiatives for customer satisfaction Work with sales to develop new opportunities both with new and existing … skills (Strategy, Financials) Strong track record in driving revenue opportunities (Strategy, Financials) Demonstrated ability to work within a process-driven environment (Strategy, People) Resource Management experience: performance management, workload distribution, team development, knowledge management (People) Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring More ❯

service delivery and support analysis and design workshops. Collate information for project updates and adapt report templates for new projects. Support scope clarification and management efforts on projects. Identify own training needs and actively participate in training related to LPM topics. Tailor and reuse existing templates and make suggestions … uptake. Source information at LPM request for proposals and pitches. Build network of professional colleagues across the range of PBS and legal functions, including Knowledge Management, Business Development, Finance, and IT and with external stakeholders. Offer ad hoc support and PM expertise to non-LPM initiatives. Skills and … Experience: Understanding of/experience working in large complex organizations. Basic understanding of relevant IT packages: e.g., Document Management Systems, Project Extranets (e.g., SharePoint/Teams) or other collaborative project management tools. Basic knowledge of Microsoft Office (including Excel), and of financial systems and reports. Strong communication More ❯

and alerting strategies Team Leadership: Build, mentor, and grow a high-performing SRE team while fostering a culture of innovation and continuous improvement Incident Management: Establish and optimize incident response processes, lead major incident reviews, and drive systematic improvements Automation Development: Spearhead automation initiatives to reduce manual operations and … and execute technical roadmaps aligned with business goals and scaling requirements Security Integration: Ensure security best practices are embedded in infrastructure and operational processes Knowledge Management: Establish documentation standards and knowledge sharing practices across the organization Vendor Management: Evaluate and manage relationships with technical vendors and … platforms (AWS/GCP/Azure), and modern infrastructure technologies Operational Excellence: Strong background in implementing SLOs, SLIs, and SLAs, with expertise in incident management and post-mortem processes Team Development: Experience in hiring, mentoring, and growing high-performing technical teams while fostering a culture of continuous learning Strategic More ❯

Application Support Engineer (BOS & CS20) will mentor the Application Support Engineers (BOS & CS20), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. Oversee the support of the BOS & CS20 platform … data. Key Responsibilities: Team Leadership: Lead and mentor the Oracle Support Engineers (BOS), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. Project Experience: Involvement in full lifecycle implementations of … Implement monitoring tools to proactively identify potential issues before they impact services. Conduct regular system audits and performance reviews to ensure optimal operation. Incident Management: Respond to and resolve incidents related to Oracle systems, ensuring minimal disruption to services. Utilize ITIL processes to log, categorize, and prioritize incidents effectively. More ❯

Global IT support to all staff Responsible for daily Service checks Accountable for triage & progressing ITSM tickets including Cyber alerts Accountable for IT access management for all IT endpoints and applications Accountable for support of hardware (laptops, printer, video conferencing devices), including hardware asset management. Responsible for documentation & process … maintenance and ensure it remains accurate and current Participate in knowledge management by creating knowledge articles Responsible for adopting and embedding ITIL practices across the ITSM domain Maintaining ITSM process documentation Monitoring & analysing outcomes of security patch deployment as well as routine operational tasks Adherence to ITSM … Candidate Profile: Customer-focused mindset to deliver first-class IT Support. Meticulous in reviewing and tracking IT Support requests to ensure efficient and effective management of issues whilst improving the customer experience. Ability to travel to other offices in the UK and Europe will be required. A positive problem More ❯

CONTRACT TYPE: Permanent, DEPARTMENT: TECHNOLOGY & MEDIA OPERATIONS. LOCATION: Cardiff Central Square PROPOSED SALARY RANGE: Up to £64,000 pro Rata depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. This role is a 0.5 Job Share. We … AND IMPACT As the Post Production Systems Specialist some of your key responsibilities will be: • Refining the system architecture (with input into replacement projects, management of upgrades and software releases) • Providing expertise in resolving escalated incidents including out of hours support • Improving performance and stability via the removal of … underlying problems (proactive and reactive problem management) • Providing expertise in resolving problems assigned through Problem Management • Maintaining quality of supporting service (monitoring tools, training, knowledge management, managing 3rd party support) Our Systems Specialists provide systems expertise across a range of media technology systems. The Systems Specialist More ❯