151 to 175 of 292 Knowledge Management Jobs in the UK excluding London

of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality … printer systems Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers Always demonstrate excellent customer service Qualifications Technical/Business Skills Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory Monitoring and reporting … of the production environment (dashboards, KPIs) Monitoring and improvement of procedures and documentation Basic knowledge of Apple environment (iPhone) Incident and request processing (ITIL – ticket tracking) IT Support experience in a large enterprise environment (+ 400 users) Essential Experience/skills At least 1 years of onsite support and customer care is required Attitude for providing positive customer service More ❯

tailor-made solutions to meet our customers' needs, helping them build efficient work environments tailored to user requirements through a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, and IT logistics. Everience operates in the Benelux and internationally, with 16 sites across Europe. The quality … systems. Receive materials and spare parts, prepare for installation, install, and provide feedback to customers. Demonstrate excellent customer service at all times. Qualifications Technical/Business Skills Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc., as well as inventory management. Monitoring and … reporting of the production environment (dashboards, KPIs). Monitoring and improvement of procedures and documentation. Basic knowledge of Apple environment (iPhone). Incident and request processing (ITIL – ticket tracking). IT support experience in a large enterprise environment (+400 users). Essential Experience/Skills At least 2 years of onsite support and customer care experience. Positive attitude for More ❯

implemented ServiceNow platform, you will take the lead in ensuring it delivers full valuesupporting process consistency, continuous improvement, and performance transparency across the operations function. Key Responsibilities ServiceNow Platform Management: Administer the system, identify opportunities to automate workflows, gather functional requirements, and coordinate system changes with third-party providers. System Optimisation: Lead ongoing improvements in ServiceNow usage, driving user … and enhance real-time reporting, KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build, maintain, and evolve a central … at scale, including process automation and platform customisation. Solid understanding of service operations processes and how to map them into digital workflows. Financial acumen, with experience in budgeting, resource management, and business performance tracking. Comfortable with CRM, CSM, and related enterprise platforms. Benefits Performance-based bonus Salary sacrifice pension scheme Private medical insurance (single cover, with options to upgrade More ❯

Excellent written and verbal communication skills, enabling effective collaboration with diverse individuals and geographically distributed teams. Ability to respond to requests for proposals (RFPs). Strong negotiation and stakeholder management skills. Familiarity with software such as LMS, HR software, e-learning, digital content, and knowledge management would be highly advantageous. Additional knowledge of API technology, web … and cloud services is beneficial but not mandatory. A few things that would help with this job: Degree-educated, with a focus on business subjects or teaching and learning. Knowledge of learning management systems. Knowledge of learning theories and methods. Pension scheme with employer contributions. LinkedIn Learning License for upskilling and development. What you can expect if More ❯

active and passive candidates of all levels. Relentless passion and drive to find and connect with the best talent. Proven experience in building and managing a diverse pipeline Expert knowledge and experience running searches with Boolean, Linked In and Entello. Exceptional organisational skills with attention to detail and excellent follow-through. Must have a positive attitude and capacity to … Continuous improvement of responses based on lessons learned Development and maintenance of collateral to support proposals and marketing channels Pipeline and opportunity reporting Liaison with external and internal stakeholders Knowledge, Skills, Qualifications And Experience Degree educated (ideally English Literature) or journalistic/professional writing Experience in establishing, coordinating and updating Knowledge Management database systems Advanced MS Word … skills and proficiency in MS Office Working knowledge of Microsoft Project and Microsoft Visio Knowledge of IT and Software systems Click Apply Now to register your details for our Technical Recruiter vacancy**.** To all recruitment agencies: Datasumi does not accept unsolicited agency CVs. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function More ❯

support processes and procedures within region, ensuring robust escalation processes from Level 1, along with tight alignment for further escalations to Level 3+ support teams Support GE Aerospace’s Knowledge Management strategy, focused on introducing the right tools and procedures to provide easily accessible self-service support to employees and ensuring local needs and regulations are taken into … directly in a customer service or supporting setting Experience running a complex, regional-wide operations team Experience implementing and adhering to ITIL and ITSM standards, including Incident and Problem Management frame works Demonstrated experience of different knowledge management technologies and frameworks Understanding of appropriate reporting frameworks for managing and tracking Key Performance Indicators Understanding of different Chat More ❯

room setups including audio and video equipment. Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches. Maintain documentation for asset management, knowledge management, and site operations. Manage stock levels for incoming and outgoing IT goods. Conduct end-user training and educational workshops to improve IT literacy. Requirements: At More ❯

optimising service desk automation solutions, including AI-powered chatbots and workflow automation, to empower our users with enhanced self-service capabilities. You'll also be a driving force in knowledge management, creating and maintaining comprehensive, user-friendly articles that truly make a difference. Beyond the technical, you'll be a mentor and a leader. You'll provide technical … print systems and servers, including the PaperCut system involving configuration, troubleshooting, and operational maintenance of the print environment. Drive the creation, maintenance, and continuous improvement of comprehensive, user-friendly knowledge base articles and FAQs, ensuring content is accurate, up-to-date, and supports robust self-service initiatives. Monitor the operational effectiveness and user adoption of implemented automation and self More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Knowledge Manager, HR | Ocado Logistics | Hybrid (Hatfield) Permanent, Hybrid - 2x days a week in Hatfield At Ocado Logistics, we don't just move goods - we move with purpose. As we continue to evolve, we're looking for … a Knowledge Manager who's ready to shape how our people access and use information across the business. About the Role As our Knowledge Manager within the People Services team, you'll lead the charge in creating a smarter, faster, and more connected workplace. You'll design and own the knowledge management strategy - ensuring every colleague … from HR to payroll, can access accurate and helpful information exactly when they need it. Using tools like Oracle Knowledge Centre, you'll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It's more than content management - it's building a culture of shared knowledge and continuous More ❯

Social network you want to login/join with: Knowledge Manager, watford, hertfordshire col-narrow-left Client: Location: watford, hertfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Permanent, Hybrid - 2x days a week in Hatfield At Ocado Logistics, we don’t … just move goods - we move with purpose. As we continue to evolve, we're looking for a Knowledge Manager who’s ready to shape how our people access and use information across the business. About the Role As our Knowledge Manager within the People Services team, you’ll lead the charge in creating a smarter, faster, and more … connected workplace. You’ll design and own the knowledge management strategy - ensuring every colleague, from HR to payroll, can access accurate and helpful information exactly when they need it. Using tools like Oracle Knowledge Centre, you’ll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It’s More ❯

months Hours of work: 35 Location: 1600 Stellar Drive (100% remote) Job Overview – Performs day-to-day administration of the ServiceNow HR Service Delivery applications, including: HR Case Management HR Knowledge Management Employee Service Center (Portal) Enterprise Onboarding and Transitions (Lifecycle Events) Employee Document Management Performance Analytics for HR – Participates in requirements discussions – Coordinates with HRIT … business requirements into technical requirements – Provides ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup – Builds reports, gauges, and home pages – Searches, populates, and customizes the HR knowledge base – Maintains service level agreements (SLA) and monitors SLA workflows – Participates in all phases of testing and go-live activities – Maintains the configuration and updates to the HR platform … once the system is live, in partnership with the Platform Administrator Qualifications Skills – 5+ years’ experience implementing, configuring and customizing ServiceNow – 5+ years’ experience with HR Service Management and related tools – Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors) – Knowledge of related HR systems and their functions – Experience in implementing ServiceNow processes and functions Training – Foundations More ❯

company ethos is providing exceptional quality and building long lasting relationships. Overview We are looking for an experienced SAP PMO Consultant to support the governance, delivery assurance, and operational management of our portfolio of clients and active SAP Implementations. This role combines client-facing PMO leadership with internal responsibilities to support the growth and maturity of our SAP delivery … The successful candidate will bring strong delivery discipline, a proactive mindset, and a collaborative approach, helping ensure both successful client engagements and internal excellence in our PMO framework and knowledge base. Role and Responsibilities Client Delivery – PMO Responsibilities Governance & Quality Assurance Establish and maintain governance structures (e.g., SteerCo’s, Change Boards, Design Authorities, Governance Status) Documentation quality assurance Develop … program charter, RASIC, RAID logs, Track milestone and quality gate completion aligned to SAP Activate methodology Support internal and client-side assurance reviews, audits, and health checks Planning & Performance Management Support the development and maintenance of project plans Monitor progress, interdependencies, and critical path items Manage project baselines and slippage mitigation actions Risk, Issue, and Change Management Operate More ❯

company ethos is providing exceptional quality and building long lasting relationships. Overview We are looking for an experienced SAP PMO Consultant to support the governance, delivery assurance, and operational management of our portfolio of clients and active SAP Implementations. This role combines client-facing PMO leadership with internal responsibilities to support the growth and maturity of our SAP delivery … The successful candidate will bring strong delivery discipline, a proactive mindset, and a collaborative approach, helping ensure both successful client engagements and internal excellence in our PMO framework and knowledge base. Role and Responsibilities Client Delivery – PMO Responsibilities Governance & Quality Assurance Establish and maintain governance structures (e.g., SteerCo’s, Change Boards, Design Authorities, Governance Status) Documentation quality assurance Develop … program charter, RASIC, RAID logs, Track milestone and quality gate completion aligned to SAP Activate methodology Support internal and client-side assurance reviews, audits, and health checks Planning & Performance Management Support the development and maintenance of project plans Monitor progress, interdependencies, and critical path items Manage project baselines and slippage mitigation actions Risk, Issue, and Change Management Operate More ❯

efficiency in handling IT support requests and incidents. Manage Service Desk Team: Lead, mentor, and provide guidance to the service desk staff, ensuring high performance and professional development. Incident Management: Ensure timely resolution of incidents and service requests by implementing effective ticketing systems and tracking solutions. Monitor Service Levels: Track and report on service-level agreements (SLAs) to ensure … regular communication with internal stakeholders, providing updates on major incidents and service improvements. Continuous Improvement: Analyze service desk performance data and identify opportunities for process improvements and automation. Vendor Management: Manage relationships with external vendors for IT tools, software, and services, ensuring they meet contractual obligations. Escalation Handling: Manage escalations from end-users and ensure that complex or high … priority issues are resolved effectively and quickly. Training and Knowledge Management: Oversee the creation and maintenance of knowledge base articles, user guides, and training materials for service desk staff and end-users. Experience Required for the Service Desk Manager: Previous Service Desk Management Experience: At least 3-5 years of experience working in an IT service More ❯

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. Connect … values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Execute the publishing process for knowledge assets, ensuring compliance with confidentiality, privacy, and intellectual property policies. Review documents to disguise client names and meet client confidentiality agreements. Organize and tag content to facilitate search within … Deloitte’s global knowledge management system. Redact titles, descriptions, and abstracts in Japanese and English to provide an overview of documents shared on the global knowledge management system. Communicate with content contributors to obtain needed information. Encourage and engage professionals to share the newest content to be represented within the global knowledge management system. More ❯

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. Connect … and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In this role you will: Execute the publishing process for knowledge assets, ensuring compliance with confidentiality, privacy, and intellectual property policies. Review documents to disguise client names and meet client confidentiality agreements. Organize and tag content to facilitate search within … Deloitte's global knowledge management system. Redact titles, descriptions, and abstracts in German and English to provide an overview of documents shared on the global knowledge management system. Communicate with content contributors to obtain needed information. Encourage and engage professionals to share the newest content to be represented within the global knowledge management system. More ❯

opportunity to join us as an Application Support Developer! You'll join a forward thinking, supportive and driven team, carrying out second line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team are a key contributor to IT Service and are responsible for technical escalations within Evri. We're looking for an ambitious … Provide support to help with the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of the products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and ‘shift left' into and out of the L2 team to continually improve our level of support to clients and customers … are looking for: Information Technology degree or equivalent qualifications are desirable but not essential. A desire to take ownership of your own learning and development, you're hungry for knowledge and always keen to ask questions and understand the details. Previous experience in an IT Support role is desirable Proficient in SQL scripting Previous experience supporting cloud-based IT More ❯

architecture Develop success metrics and dashboards to measure and drive team performance. Collaborate with stakeholders (PMs, DS, Eng) to define data needs and translate them into actionable insights Support knowledge management efforts—identifying performance gaps in support tools like search and agent experience Handle ad hoc data requests including bug fixes, data pulls, and issue investigations Leverage BI … independently while collaborating with cross-functional teams Experience with data analysis and metric definition is a plus Nice to Have: Prior experience in support systems , user behavior analytics , or knowledge base optimization Strong communication and storytelling skills using data More ❯

P1/P2 incidents with reporting and notifications to stakeholders Manage persistent incidents through trend analysis and escalations Measure and report on KPIs for Major Incidents, Requests, Problems, and Knowledge Management Align with targets set by the Executive Management team Own the major incident lifecycle to ensure satisfactory resolution Proactively manage incidents to minimize business impact and … Conduct post-mortems for all major incidents Maintain and improve incident data and reporting within ITSM Produce MIRS and performance reports on process maturity and tool adoption Provide timely management reports via the MIM KPI Dashboard What You Will Have Strong relationship management skills and a team-oriented mindset Excellent communication skills; calm and professional demeanor Experience in … conflict management and managing customer expectations Service-oriented, adaptable, resilient, and results-driven Attention to detail and quality control Analytical skills to define and present KPIs and metrics Interpersonal skills including listening and rapport building What We Do For You Wellbeing Focus – Our people are our greatest asset, and we prioritize their wellbeing. Annual Leave – 26 days plus public More ❯

and has a significant role in the assignment of tasks and responsibilities. Roles and Responsibilities Contributes to the development and implementation of policy and strategy Demonstrates leadership in operational management Analyses requirements and advises on scope and options for continual operational improvement. Shares knowledge and experience and encourages learning and growth Advises on available standards, methods, tools, applications … to advance own skills and identify and manage development opportunities in area of responsibility. Security, privacy and ethics - contributes to the implementation of appropriate working practices and culture Line Management responsibility for Engineering Managers and Engineers Develop and maintain software development processes, standards, and best practices to ensure consistent delivery of high-quality software products Lead and promote engineering … excellence and quality through appropriate use of analysis tools, control gates and peer reviews Drive optimisation of the engineering lifecycle through a systematic knowledge management and continuous learning process Build a strong talent pipeline through hiring, internal movements, succession planning, talent reviews etc. Lead and promote the evaluation of emerging technologies, models, methods etc. to enable competitive differentiation More ❯

to recurring issues Provide permanent solutions to application performance issues. Ensure that solution and application support documentation is maintained to the highest quality and accuracy. Creation and distribution of knowledge and information with other team members and the company Your Profile Key experience: Experience with MES/MOM technology. Aveva/Wonderware Intouch with PLC, SCADA, HMI knowledge … applications Integration of Factory Automation layer with MES Excellent verbal and written communication skills – the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Knowledge of Machine Integration through OPC and various interfacing protocols. Knowledge of PLC, SCADA, sensors and IIOT devices, Aveva Wonderware intouch. Knowledge of ITIL processes is good to … have Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes Rewards & Benefits: TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care More ❯

IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain. Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management technologies to streamline the capture, analysis, reporting … we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Are you looking for an industrial placement starting August 2025 that uses your scientific knowledge but isn't based in a lab? An opportunity to develop IT skills, alongside a small intake of highly motivated students and to be a valued team member? Look More ❯

we are on an exciting growth trajectory. This is truly an exciting time to join us on our journey. We are seeking a versatile and proactive Pre-Sales & Bid Management Specialist to support our sales and business development process across both public and private sectors. This hybrid role combines bid management and bid writing responsibilities with pre-sales … win. Create and maintain reusable assets including case studies, SoW templates, capability decks, and whitepapers. Keep the bid content library current and searchable using tooling such as Copilot or knowledge management systems. Assist in standardising engagement models and proposal frameworks across service lines. Collaborate with marketing to contribute to press releases and customer references. Skills and Experience: Proven … analytics. Ability to manage multiple concurrent bid or proposal efforts under tight deadlines. High-level technical understanding and ability to translate technical concepts into client-focused messaging. Excellent stakeholder management – capable of engaging C-level stakeholders and collaborating cross-functionally. Familiarity with tools such as Tussell, Stotles, and Microsoft Office Suite. Benefits: 25 days annual leave (plus bank holidays More ❯

making by gathering, analysing and communicating data relating to the costs and benefits of delivering various cutting-edge services Sharing your expertise through the creation of thought leadership and knowledge management Supporting Capgemini Invent’s market offerings by writing propositions that reflect our position as a leading public sector management consultancy As Part Of Your Role You … the provider sector A passion for the Public Sector and a keen interest in making a positive difference for society Experience of designing and leading large scale, complex programme management and transformation initiatives in the Public Sector Business development experience in the whole sales lifecycle form lead origination to contract signature Commercial and risk expertise including Legal, Data Protection … and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. Need To Know At Capgemini we More ❯

making by gathering, analysing and communicating data relating to the costs and benefits of delivering various cutting-edge services Sharing your expertise through the creation of thought leadership and knowledge management Supporting Capgemini Invent's market offerings by writing propositions that reflect our position as a leading public sector management consultancy As part of your role you … the provider sector A passion for the Public Sector and a keen interest in making a positive difference for society Experience of designing and leading large scale, complex programme management and transformation initiatives in the Public Sector Business development experience in the whole sales lifecycle form lead origination to contract signature Commercial and risk expertise including Legal, Data Protection … and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. Need To Know At Capgemini we More ❯