26 to 50 of 153 Service Manager Jobs in the UK excluding London

Job Title: Service Desk Manager Location: Halifax (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong … focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily … operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain More ❯

Job Title: Service Desk Manager Location: Peterborough (Hybrid - 4 days office 1 day from home) Salary: £55,000 to £65,000 (depending on experience) with a great benefits package Fruition Group have a great opportunity for an experienced Service Desk Manager to join one of the UK's quickest growing companies with a strong … focus on leadership, service improvement and customer care. As a Service Desk Manager, you'll be responsible for dealing with stakeholders, being the point of escalation, and growing the reputation around support. Service Desk Manager Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily … operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain More ❯

IT Service and Systems Manager At Protein Works, we rely on our IT systems to power solutions across all functions at our state-of-the-art PW Campus facility. As we continue our mission "To Create The Best Shakes On The Planet," we're seeking an experienced IT Service and Systems Manager to lead … our IT service delivery and ensure operational excellence across our growing technology landscape. The selected individual will report directly to our Technology Director and will be responsible for managing a small, dynamic team of IT Systems and IT Support executives. This is a pivotal role that bridges the gap between technical operations and business strategy, ensuring our IT services … support our rapid growth as one of the UK's fastest-growing multi-award-winning consumer food brands. Objectives of this role Lead and develop a high-performing IT service team to deliver exceptional support across the organization Establish and maintain robust IT service management frameworks using JIRA Agile processes, ITIL methodologies, or similar industry standards Drive continuous More ❯

Service Delivery Manager The Service Delivery Manager will be responsible for overseeing the delivery of all sustainment activities for the RCS1 and FIRCTS programmes, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical/performance. Manages the delivery of services to … ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures that all sustainment teams have a clear understanding of requirements; builds and maintains strong relationships, is responsible as a CAM for relevant accounts/work packages, provides day-to-day advice and support ensuring service quality and delivery standards, identifies service needs, plans the service delivery and proactively supports cost reductions. Key Responsibilities Act as the primary point of contact for the LMUK Sustainment Organisation and the RCS1 and FIRCTS programmes, building and maintaining strong relationships to understand their needs and expectations. Manage and be accountable for the delivery of the agreed Sustainment activities to the RCS1 and FIRCTS More ❯

Service Desk Manager, IT Support COR7354 This is a great opportunity for an experienced IT Service Desk Manager, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that is truly rewarding, the Service Desk Manager will … combine hands-on technical skill with leadership ability, to manage a service desk team responsible for providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of the time, the Service Desk … to additional sites from time-to-time as required. Benefits Up to 28 days' holiday 6% pension contribution Life assurance What do I need? Experience of managing an IT service desk function and the processes associated with it Experience of creating and managing against SLAs and KPIs Strong hands-on technical knowledge and skills with regards to supporting IT More ❯

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager/Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security … products. Technical knowledge in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a team of … work closely with project implementation/delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact More ❯

Are you an experienced Service Design & Transition Manager, with proven experience as part of a large programme team in enterprise scale environments? Do you have a background in delivering on SAP programmes? If so, apply now for this new contract. The Service Design & Transition Manager will be required to work on-site in Sheffield … year, but the programme is long term and extensions will be available. This role is joining a very large-scale transformation programme with an instantly recognisable household name. The Service Design & Transition Manager will need a real go-getter attitude and be pro-active in dealing with risks before they become problems. In addition to a strong … Service Design and Service Transition background, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. You'll play a key role More ❯

Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user … and customer experience within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders … in understanding business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager More ❯

Service Delivery Manager £550 to 650 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Service Delivery Manager - Active Security Clearance Required Contract | Inside IR35 (£550-£650 per day) Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory) About the Role We are seeking an … experienced Service Delivery Manager with active UK Security Clearance to join a leading defence and intelligence organisation. This position is central to managing the delivery of complex managed service contracts, ensuring performance, compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational … delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line with contractual SLAs, budgets, and KPIs. Serve as the client's single point of contact for service delivery and escalation. Produce service More ❯

IT Service Desk Manager - ITIL Experienced IT Service Desk Manager to lead the IT service desk team to deliver exceptional IT support to end-users via effective and efficient handling of IT incidents & requests. Whilst maintaining the systems health and security posture via regular maintenance and patching activities. ITIL V4, CompTIA certification (A+ … in mentoring, coaching team members for professional growth, looking at performance and continuous improvement. As the business expands you will be involved in resource and capacity planning of the service desk to ensure adequate skills and shift coverage are always available. Monitor ticket queues and ensure SLAs are exceeded Evaluate and recommend service desk tools, technologies, and ways … of working to improve service management, ensuring optimal use of existing IT Service Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of the Service management offerings Track customer satisfaction relating to resolved Service Desk More ❯

Support Team Leader/Service Manager Harrogate - Supported Living 5 Bed Female Service Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £28,000 - £30,000 per annum We are looking for a motivated and experienced Support Team Leader/Service Manager to oversee our 5 bed female supported living … service in Harrogate. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support … and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. … Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers … in different regions. Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager More ❯

IT Account and Service Delivery Manager Hybrid/UK - £40K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Account and Service Delivery Manager . We deliver a range of services from IT Consultancy … FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Account and Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Account and Service Delivery Manager … experience Experience of both managing and delivering services to Clients Software management experience is a nice to have Excellent English written and verbal communication skills Strong focus on customer service experience and building trust An engaging and personable attitude Strong leadership skills Ambitious and goal oriented Our offer for the IT Account and Service Delivery Manager More ❯

Support Team Leader/Service Manager York (YO31) | Supported Living (11-bed flats model) Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £32,000 - £34,000 per annum We are looking for a motivated and experienced Support Team Leader/Service Manager to oversee our 11-bed supported living service in York. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support staff … and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding More ❯

Support Team Leader/Service Manager 5 Bed Supported Living Scarborough, YO12 Learning disabilities, mental health needs, complex needs, and some mobility issues Salary/Hours: 30 hours (£30,000 - Pro-Rata) We are looking for a motivated and experienced Support Team Leader/Service Manager to oversee our 5 bed supported living service in Scarborough. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support staff … and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding More ❯

Support Team Leader/Service Manager North Tyneside - NE28/NE29 6 Bed Supported Living Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £28,000 - £30,000 per annum We are looking for a motivated and experienced Support Team Leader/Service Manager to oversee our 6 bed supported living … service in North Tyneside. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of … and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding More ❯

mark in a professional community that truly values people, innovation, and achievement. Location: University of Portsmouth, On site About the Role We are seeking a proactive and experienced Deputy Service Delivery Manager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across … the University, ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions. Reporting to the Service Delivery Manager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and … continuous improvement. Key Responsibilities Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service Delivery Manager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service More ❯

mark in a professional community that truly values people, innovation, and achievement. Location: University of Portsmouth, On site About the Role We are seeking a proactive and experienced Deputy Service Delivery Manager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across … the University, ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions. Reporting to the Service Delivery Manager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and … continuous improvement. Key Responsibilities Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service Delivery Manager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service More ❯

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry.Key Requirements Proven experience as a Service Delivery Manager, ideally within More ❯

IT Service Desk Manager - Inside IR35 - 3-6 months SC Security Clearance required £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support … and driving continuous improvement in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution … and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out More ❯

Service Delivery Manager (Contract) - ITIL Kent BASED Hybrid working We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis . You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point … of escalation. This is a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives. The role Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit. Act as the primary escalation point for incidents, problems, and service requests. Produce … and present clear service reports, including monthly service reviews and incident summaries. Build strong relationships with internal stakeholders and external suppliers. Support project transitions, making sure new services are embedded and supported effectively. Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams. About you Strong background in IT Service Management (end More ❯

Job Title: IT Service Lifecycle Manager Location: Birmingham (Hybrid - up to 40% remote) Salary: Competitive Working Hours: 35 hours per week, 9:30am-5:30pm (flexible/agile options available) The Role We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are … continual improvement. You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation. Key Responsibilities Lead the full Service Lifecycle process - from strategy and design through to operation and continual improvement. Manage the Service Portfolio , ensuring all services align with business objectives and deliver ongoing value. Oversee … line with internal security and industry standards. Lead and develop a small team of Lifecycle Analysts. Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service outcomes. About You 7+ years' experience in IT Service Management , including at least 3 years in a leadership or managerial role. Deep understanding of ITIL v4 principles and More ❯

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for … service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes Travel to More ❯