51 to 75 of 87 Service Manager Jobs in the UK excluding London

Service Manager - Cheltenham, UK Up to £70,000 Depending on Experience Office in Cheltenham Active eDV required ABOUT THE CLIENT Our client is a well-established technology organisation delivering solutions into highly secure and mission-critical environments across the UK click apply for full job details ...

Role: Service Delivery Manager Location: Basingstoke Duration: 6 Months Day rate: £600 Inside Ir35 Active DV clearance required Mandatory skills: Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer. Ensure services are delivered in line with agreed … SLAs, KPIs, and compliance requirements. Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review. Act as the main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. ...

Customer Service Specialist Manchester City Centre 25,000 Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will … Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical ...

Service Operations Manager Location: Stoke-on-Trent (Onsite - 5 days per week) Salary: £45,000 per annum Clearance: Eligible for SC Clearance About the Opportunity Sanderson Government & Defence is proud to be partnering with a specialist secure ICT provider delivering critical services into the UK Defence, Security ...

Service Delivery Manager This role sits at the intersection of the Technical and Operations teams, helping to ensure both departments are aligned and working towards shared goals of compliance, automation, efficiency and continual service improvement. You will play a key role in translating technical capability into … well-defined, repeatable, and scalable service offerings that deliver clear value to clients across the board. Key Responsibilities Assisting the Head of Technical with the development of our services and service delivery Liaising with the Operations Department to improve our security and meet ISO 27001 compliance requirements ...

razorblue role: We are looking for a Service Desk Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will include: Manage the service desk team across the North West & Scotland Region, ensuring consistently high standards of technical … support and customer service. Drive service excellence by monitoring performance, leading continuous improvement initiatives and shaping the long-term success of the team. Act as a key contact for our clients , confidently handling escalations, compiling high-quality reports, attending service meetings, and fostering strong, trust-based partnerships. Collaborate ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. IT Service Event Manager Position Description At CGI, we are shaping the future of defence through secure, high-impact digital services that enhance operational … effectiveness and resilience. As part of a newly established programme, you will play a pivotal role in embedding robust Event Management practices that drive service stability, performance, and innovation. Working within a collaborative and forward-thinking environment, you will help design and deliver intelligent, proactive solutions that reduce disruption ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team ...

Company Overview J & J Systems UK Limited is a Managed IT service provider, based outside Canterbury, committed to delivering innovative IT support for cloud and on-premise solutions to businesses. We value excellence, reliability, and customer satisfaction in all our services. Summary We are seeking a highly motivated Operations … Operations Manager will play a key part in ensuring operational excellence and client satisfaction, leading the technical team, managing workflow and maintaining service standards. Responsibilities Lead and manage the technical team, ensuring work is delivered efficiently and the day to day operation runs smoothly Monitor and manage ...

Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely … with stakeholders to ensure operational excellence. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies ...

Role: Service Delivery Manager Location: Basingstoke Duration: 6 Months Day rate: £600 Inside Ir35 Active DV clearance required Mandatory skills: Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer. Ensure services are delivered in line with agreed ...

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the South West Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards … will need to have no more than 3 points to be considered for this position and during employment. Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with ...

Service Desk Team Manager Permanent Milton Keynes: £45,800 - £52,000 Hybrid Working: 4 days in office each week Do you enjoy leading people, improving services, and making sure colleagues get the support they need to do their best work? At AQA, our Service Desk teams ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join ...

Brentwood, Essex. Our client requires an interim resource for management and delivery of digital services across the organisation and another partner organisation. As Digital Service Manager, you will lead the digital service teams (Product Development & Application Support and Geospatial) ensuring reliable digital services. This role … site. Duties and Responsibilities but not limited to: Own the live operation of digital services. Act as escalation points, oversee incident, problem and service requests. Work with Services to reduce failure demand. Use resident and Officer feedback to improve digital experiences. Ensure service meet information governance, data protection ...

razorblue role: We are looking for a Service Desk Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will include: Manage the service desk team across the North West & Scotland Region, ensuring consistently high standards of technical … support and customer service click apply for full job details ...

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the South West Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards … with a strong focus on customer service click apply for full job details ...

role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Senior Service Centre Continuous Improvement Manager to join our team in Milton Keynes on a Permanent basis. This role offers a salary … with a hybrid working pattern. Leads the strategic design and delivery of service improvement initiatives across the Service Centre teams. Ensure operational processes, systems and customer facing services are regularly evaluated and enhanced. Drive efficiencies, consistency and a high quality experience for customers. Act as a champion ...

proactive Customer Account Manager for their brand-new Belfast office. This is a fantastic opportunity for someone with a strong customer service background who is passionate about building relationships and delivering an excellent client experience. The Role Reporting to the Head of Account Management, you will … point of contact for a portfolio of customer accounts, ensuring a consistently high level of service and support. You'll play an important role in maintaining strong client relationships, resolving queries, and supporting customers in getting the most value from the platform. Working closely with internal teams ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery/Transition Manager (DV Security Clearance) Position Description CGI was recognised in the Sunday Times Best Places to Work List … will be based out of a client site near Basingstoke. Your future duties and responsibilities This role sits at the heart of delivering complex service and delivery solutions that enable mission-critical outcomes. You will take ownership of transition and delivery activities, lead expert workstreams, and collaborate across teams ...

profile. For this role, you must be able to demonstrate: End-to-end ownership of enterprise platform services (not projects or products) Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance, reporting … progress through people and market-leading technology. This role is responsible for the end-to-end ownership of a global data/analytics platform service domain, ensuring performance, stability, governance, and continuous improvement.You will sit between Technology Operations, Architecture, and business stakeholders, ensuring that platform services are well-governed ...

seeking a Service Performance & Resilience Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer-facing services fast, reliable, and fully observable, while driving continuous improvement. You will lead observability across services, ensuring effective monitoring and actionable insights. … outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you'll help resolve issues and deliver ongoing service improvements. Key Requirements Experience managing capacity and performance in IT environments Hands-on experience with AWS and Azure Strong knowledge of ITIL v3/ ...

systems across multiple retail sites. The successful candidate will act as the key link between the Support Desk, Field Engineers, and wider stakeholders, ensuring service levels are consistently met. Key Responsibilities Manage and schedule IT Field Engineers across Europe, ensuring efficient deployment and coverage. Oversee break-fix maintenance … EPOS units across a large retail store network. Use Fieldmotion to manage jobs, allocate workloads, and track engineer activity. Manage and update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance ...

Title: Technical Services Manager Location: Birmingham Salary: 70,000k Full time Job Objectives The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring … Coordination : Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations. Service Delivery : Monitor and maintain service reliability, addressing any failures promptly and collaborating with the scheduling team ...

Digital Services Manager Location: Rochford & Brentwood, Essex (Hybrid – minimum 1 day on-site per week) Job Type: Part-Time, Temporary (3 Month Contract) Market 36 Recruitment are currently recruiting for a Digital Services Manager on behalf of our client within the public sector on an initial … services. Main Purpose of the Role To manage and deliver digital services across Brentwood Borough Council and Rochford District Council. You will lead digital service teams, oversee live service performance, and drive continuous improvement across digital platforms and systems. Roles & Responsibilities Manage the live operation of digital services ...