51 to 75 of 210 Service Manager Jobs in the UK excluding London

Are you passionate about transforming digital services in the public sector? Do you want to lead the strategic direction of service management for an organisation handling over £30bn in public procurement? Join us in shaping the future of government digital services and drive excellence in service delivery. Job … Summary To lead complex service transitions for CCS's digital transformation program, managing the transition of multiple services into DDS ownership while ensuring service continuity and stakeholder satisfaction. Directorate Overview The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for … a world-class digital capability that will revolutionise how the public sector buys common goods and services. Team Summary You'll lead a growing service transition management function responsible for the design, transition, and operation of critical digital services. Your team will drive service excellence, ensuring robust service More ❯

Senior Service Manager (Supported Living/NVQ Level 5) Crewe £35,625 + Training + Progression + Blue Light Discount + COSTCO Membership + Company Benefits Do you have an NVQ Level 5 and Leadership experience within Social Care/Supported Living? On offer is an autonomous … for someone to join their team and take the role forward. In this role, you'll oversee the day-to-day management of the service department ensuring the highest standards of care while mentoring and leading a dedicated team. You will play a pivotal role in managing compliance, safeguarding … recruitment, and staff training, as you oversee a team across 4 offices - Stoke, Stafford, Telford and Crewe. This specialist role would suit a Service Manager or similar from a Supported Living background, looking for an autonomous position offering autonomy and the chance to shape the future of More ❯

Join our team as a Service Manager at William Smith House, where you'll lead a dedicated team in providing exceptional support to residents in a vibrant, independent living environment. This modern, purpose-built development offers 16 self-contained one-bedroom apartments, and we're looking for … a passionate and experienced Service Manager to oversee the care and wellbeing of individuals with learning disabilities, autism, physical disabilities, and mental health conditions. You'll be instrumental in ensuring residents receive personalized support, enabling them to live fulfilling lives while fostering a strong sense of community. … ensuring support is delivered as detailed in the plan to the highest standards and that contractual quality expectations are met, and commissioned hours/service are delivered. Some of the Key responsibilities of this role are listed below but not limited to: Encouraging an open culture in the team More ❯

We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager . This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth … plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery. What you’ll be doing: Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service … readiness process Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and More ❯

IT Service Continuity Manager Location: Manchester (hybrid 2 to 3 days per week onsite) Rate: £500 to £600 per day via umbrella Legnth: 3 months Role Summary We have an exciting new contract opportunity as a IT Service Continuity Manager. The role will be an initial … risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key Responsibilities Ensure the Service Continuity and Risk documentation is regularly reviewed and maintained Liaise with Technical Architects and Service Delivery Managers, for the review of documentation Develop … and deliver a Service Continuity annual exercise schedule Obtain service recovery assurance from third party Service Providers Identify and govern ITSC related risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem More ❯

Title: Service Desk Manager Location: Principal location Kent but may be required to work at other company customer sites. Reporting to: Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company. To ensure … of IT support services to customers within contractually agreed metrics. Work with all departments, and all customers on a personal basis, to ensure excellent service delivery. Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers. Skills, Knowledge and Experience: Essential … ITIL Foundation accreditation. 2-3+ years of Service Desk management experience in a busy MSP environment. 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support. 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies. More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the … effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. More ❯

Service Introduction Manager (Contract) Remote £331 Inside IR35 6 Months We are looking for a Service Introduction Manager to join our financial services client. What Youll Do: Managing Service Introduction & Change Oversee the structured introduction of new services and changes, ensuring quality standards … operational requirements, and transition processes are met before going live. Continuous Improvement & Governance Enhance service protection by refining change management processes, improving release strategies, and ensuring compliance with non-functional requirements. Stakeholder Engagement & Risk Management Collaborate with key teams across the business to provide visibility on project timelines, mitigate … risks, and safeguard live service integrity. What You Need: Previous experience in a similar role Experience of release and change processes Good knowledge of change management Stakeholder management Experience of ITIL This is a contract opportunity for an experienced professional ready to make an impact. Please note we can More ❯

Service Introduction Manager (Contract) Remote £331 Inside IR35 6 Months We are looking for a Service Introduction Manager to join our financial services client. What Youll Do: Managing Service Introduction & Change Oversee the structured introduction of new services and changes, ensuring quality standards … operational requirements, and transition processes are met before going live. Continuous Improvement & Governance Enhance service protection by refining change management processes, improving release strategies, and ensuring compliance with non-functional requirements. Stakeholder Engagement & Risk Management Collaborate with key teams across the business to provide visibility on project timelines, mitigate … risks, and safeguard live service integrity. What You Need: Previous experience in a similar role Experience of release and change processes Good knowledge of change management Stakeholder management Experience of ITIL This is a contract opportunity for an experienced professional ready to make an impact. Please note we can More ❯

This ITSM Service Manager role is an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high … quality service delivery. Reporting to the Head of Production Services and Governance, you’ll work with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience … time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service procedures Strong skills in deploying ITSM tools/processes and mentoring technical teams Ability to solve complex problems under pressure and communicate effectively with More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more … in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work … closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service More ❯

Service Delivery Manager - Newcastle Upon Tyne, NE1 6SN Salary: £46,148 to £52,809 a year Contract: Fixed term Working Pattern: Full-time Reference Number: G9914-25-0086 Job summary Working as part of a diverse team, our Service Delivery Managers will be responsible for ensuring … we meet all operational and service objectives, and that they are delivered on time and within budget. You will play a key role in creating real improvements in quality and productivity within our Customer Operations. The post holder will manage operational teams and successfully introduce and manage change by … ensuring any change is introduced at pace in a positive manner, playing a key role in creating sustainable improvements in cost, performance efficiency and service delivery. This position is Hybrid Working and is open Bridge House and Hesketh House. What do we offer? o Hybrid working - offering flexibility to More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role … is crucial to ensuring both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for ensuring … that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place. Key Responsibilities: Accountable for all areas of … Technology service and the relationship with the end customer. Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service. Accountable for the overall service delivery More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The … Service Desk Project Manager role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring … service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and More ❯

Job Description - Senior Client Services Manager (25393) Senior Client Service Manager Permanent, Full Time (37.5 hpw) Salary £28,174 to £30,804 per annum Plus, great benefits including Health Cash Plan! Home, a place where you belong Join us as a Senior Client Services Manager … is more than a job; it's an opportunity to unleash potential, lift lives, and lead with purpose. Typical day as a Senior Client Service Manager While no two days are the same, here's a flavour of your responsibilities: Leading, coaching, and inspiring a team to … deliver exceptional support services, as reflected in customer satisfaction surveys and KPIs. Serving as the Safeguarding Lead for the service to ensure customer safety and support. Ensuring health and safety checks, risk assessments, and records are completed accurately. Managing contracts, budgets, KPIs, and liaising with stakeholders and commissioners. Managing More ❯

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble … of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … their clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a developing More ❯

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships … with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host and More ❯

Job Description Charity - A Domestic Abuse charity providing a service to vulnerable users Role - Service Manager Location - Surrey, on … site Package - £30,000 - £38,000 (Depending on experience) + Company benefits Role Overview An exciting opportunity has arisen for an experienced Housing Services Manager to join a dynamic team. This role is integral to the improvement of the service, requiring a candidate passionate about social impact … and dedicated to making a difference for the service users. Key Responsibilities Enhance operational systems and processes in housing services Build partnerships with external agencies for coordinated support Manage referrals, assess client suitability, and ensure a welcoming move-in process Assist in budgeting to ensure financial stability and resident More ❯

Job Role: Service Delivery Team Manager - Kooth Face to Face & Integrated Digital Pathways Reports to: Service Manager Location; Hybrid, Remote home-based with occasional travel into Halton (Runcorn and Widnes) Hours: 30 (Monday to Friday with some evenings) Fixed Term Contract (12 months) Kooth … account in order to enable them to deliver a high quality, safe service. Split of the role Management & Leadership - 60% Analytics, Reporting & Insights - 20% Service Developments - 10% Clinical case management -10% Main responsibilities: Management & Leadership Provide management, support and development to a diverse team of Mental Health Practitioners and … cadence. Foster a collaborative and supportive team environment that promotes professional growth and development. Engage team members to provide a continually improving and quality service to our users. Review, monitor and manage any HR relations with individuals with support from your line manager and the People Team More ❯

Annual salary: up to £27,500.00 Service Delivery Manager Location: Coatbridge Role: Part-Time, 20 hours a week. Days to be discussed and confirmed. Compensation: Pro-rated salary of £27,500 per annum, plus car allowance and benefits. Mears is committed to investing in the North Lanarkshire … be recognized as the most trusted private provider working with the public sector by 2025, emphasizing sustainability and ethical practices. About the role: The Service Delivery Manager will oversee planning and customer service functions, managing customer service advisors and planners, monitoring performance, and ensuring customer … satisfaction to meet KPIs. Monitor and ensure compliance with service standards Coordinate with the Client to maintain customer satisfaction Lead and motivate the planning and customer service teams Promote continuous improvement Work with housing officers, property managers, and contractors to coordinate activities Engage with residents on complex matters More ❯

Routes Healthcare - Service Manager - Complex Care -Greater Manchester and East Lancashire (You will be based in Denton, Tameside) Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Operations Manager to join our team in the More ❯

We are recruiting for a Service Delivery Project Manager for our client Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their … customers and create real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes … across a dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to More ❯