51 to 75 of 251 Service Manager Jobs in the UK excluding London

Job Title: Service Delivery Manager Job Description We are seeking a dedicated Service Delivery Manager to work onsite within a healthcare organisation. This role requires a proactive individual to manage end-user devices, networks, and infrastructure effectively. Responsibilities Provide onsite support five days a week, ensuring seamless service delivery. Engage in floorwalking to … build strong relationships with staff and the CIO. Implement ITIL processes for effective problem management and escalation handling. Conduct forecasting and manage financial aspects of service delivery. Triage issues promptly and coordinate with technical resources to resolve them efficiently. Essential Skills Proven experience in service management. Expertise in ITIL methodologies. Strong stakeholder management skills. Why Work Here? Join … a dynamic team in a healthcare environment where you can make a significant impact on service delivery. Benefit from opportunities to develop professional relationships and enhance your skills in a supportive workplace. Work Environment The role requires onsite presence within a healthcare organisation, working closely with various teams and stakeholders. Expect a collaborative environment with opportunities for professional growth. More ❯

Hays are supporting a large business in the South Wales region to recruit a new permanent Technical Service Delivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will act as … standards. Proactively manage technical issues, risks, and incidents. Support secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical More ❯

while maintaining alignment with Minerva forces, especially those involved in the South West Collaboration. To prioritised development and work with stakeholders to maximise development opportunities. To support the RMS service team to rectify issues by problem solving at a local level, support improvements in functionality to meet local and Authorised Professional Practice (APP) objectives and support activity. The provision … Gloucestershire Business. Maximise opportunities and development both internally, locally, regionally and nationally. • Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems • Familiarity with ITIL or similar service management frameworks. • Excellent communication, problem solving • Stakeholder/Customer Engagement and customer service • Demonstrable skills in managing complex workloads and performance delivery. • GDPR, Data Protection awareness • Cyber security More ❯

of longer-term strategy to drive short-term outcomes. Strong understanding of technology delivery methodologies and operational outcomes. Innovative thinker with creative problem-solving skills, capable of resolving complex service issues. Comfortable with strategic customer engagement and expert at determining actual needs. Any previous experience working at a publishing, Assessment based company is advantageous. Benefits: Competitive salary and benefits More ❯

within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for More ❯

This is a unique opportunity to join a thriving retail brand as they invest into their core functions, and are seeking to hire for an experienced IT Service Manager to join their Lincoln team. You will own all key areas of the IT Service function, taking responsibility for service transition and the best quality in … its a fantastic place to build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic. Description As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation. You will ensure SLAs are consistently met and … exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment. Service Transition will be a central focus of the role, as the business are continuously looking to invest in best-in-class, high-quality services, and you will ensure smooth and seamless adoption of new services throughout the organisation as part of business More ❯

growing international presence, they deliver cutting-edge telecoms and IT solutions to a wide range of industries. As part of their continued expansion, they are now seeking a Technical Service Manager to lead and oversee their IT and Telecoms service delivery team in Redhill. Main Purpose of the Role: Manage and lead a team of technical … engineers to ensure high-quality service delivery across telecoms, IT managed services, and satellite communications solutions. Oversee the installation, support, and ongoing maintenance of IT infrastructure, connectivity services, and telecoms systems. Drive customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee … technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and engineering teams to align service delivery with client needs. Manage vendor and supplier relationships for hardware, software, and telecoms services. Monitor service performance against More ❯

About The Role SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our … delivered efficiently and meet the customer's expectations. What you will be doing: Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service delivery Collaborate with internal teams to ensure that resources are allocated effectively to meet customer demands Develop and maintain strong relationships with key customers, acting as the main point … of contact Identify areas for service improvement and work towards implementing appropriate solutions Monitor and report on service delivery performance metrics and KPIs Ensure compliance with relevant service delivery standards and processes Manage escalations and resolve any issues or conflicts that may arise Stay up-to-date with industry trends and best practices in service delivery More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days … a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements … Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days … a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements … Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver More ❯

Location: Hybrid - from any of our Scottish Offices Term: Permanent Position Back to Open Roles Service Delivery Manager Location: Hybrid - from any of our Scottish Offices Term: Permanent Position Salary: Competitive Apply Now Job Description Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology … design and delivery to operations. This is a Hybrid role working from any of our Scottish offices 2 days a week We're seeking a proactive and commercially astute Service & Delivery Manager to join our Managed Services team. This pivotal role involves being the key liaison for a portfolio of clients , ensuring their ongoing digital product and … service needs are met with exceptional service and clear value. You'll operate at the intersection of client relationship management and operational delivery, focusing on the commercial health and strategic growth of your accounts. You'll be instrumental in ensuring our multidisciplinary teams consistently deliver predictable, high-quality outcomes, maintaining strong client partnerships while navigating the complexities of More ❯

Go back Nottingham University Hospitals NHS Trusts Transactional Services Manager The closing date is 13 July 2025 This is a new role following a move to using NHS Shared Business Services (SBS). The role requires a dynamic individual to be able to lead, develop and manage a small team who will act as the interface between SBS … position will suit someone who is proactive, resilient and driven to succeed, with a real commitment to helping the Trust get the most from our relationship with our shared service provider. In return we offer great opportunities to become part of a caring organisation where passion and commitment forms part of our vision to provide high quality care to … patients and services to our customers. We are passionate about delivering a great finance service and continuous improvement. We wish to add like-minded individuals to our team, in order to develop our business in a time of significant opportunity. Main duties of the job This post reports to the Assistant Director of Finance for Financial Services. The post More ❯

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service' (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the … industry. As our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead … service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting satisfaction, and driving growth effortlessly. Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement. Monitor KPIs to ensure SLAs are More ❯

Service Delivery Manager - Insurance Sector Location: London (Hybrid - 3 days on-site) Type: Permanent Salary: £90,000-£95,000 per annum (CTC) Are you an experienced Service Delivery Manager with a strong background in IT infrastructure and a deep understanding of the insurance sector? We're working with a leading player in the industry … ability to make confident decisions in fast-paced, deadline-driven environments Excellent communication and stakeholder management skills A strategic mindset with hands-on technical awareness Proven ability to drive service management initiatives across complex organisations Interested? If you're ready to bring your experience in service delivery, infrastructure, and insurance systems to a pivotal leadership role, we'd More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of … IT services, systems, and processes across multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes … and services. Work closely with third-party suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant More ❯

The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts. Are you … an experienced leader in service operations with a passion for excellence and customer satisfaction? We're seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments — ensuring consistently high performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring alignment … with service standards, regulations, and user needs. Manage and maintain our ITSM platform — from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to ensure continuity and More ❯

Technical Services Manager –£45,000-£50,000– Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily … our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let’s start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA’s and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled HR and Payroll Shared Services Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose: The HR and Payroll Shared Services Manager … and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities Data Management: Maintain accurate and confidential employee records within HR systems and provide insights and reports on HR metrics to support decision-making. Payroll Processing: Ensure … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to More ❯

Job title: Service Change Manager Location: Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £50,000 What you’ll be doing: Manage and maintain a forward schedule of IT change across the Infrastructure and Cloud teams by leading regular and … resources assigned with ultimate aim to keep the delivery timescales on target Ensure Risks & Issues are identified, managed and reported accurately Lead successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum Ensure key Stakeholders and End Users are fully aware of the up-and-coming IT changes … management style reporting that clearly explains progress against our key goal, deliverables and planning Your skills and experiences: Essential: Experience of leading/supporting delivering change to IT Services Service Management experience/Knowledge of working with or for outsourced service providers Strong Stakeholder Management, Communication & Presentation skills Desirable: ITIL V4 Foundation General working knowledge of Infrastructure Service More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support … benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly … impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support … benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly … impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and More ❯

please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the subject line: “Application Support Request”. Role: Service Delivery Manager Location: Wokingham Mode of working: Hybrid (3 days on-site) Are you looking to leverage your skills in service delivery ? We have a great … opportunity for you - Service Delivery Manager! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the … strategic programs that drive long-term client success. Lead multi-disciplinary teams through complex transformation journeys. Work at the forefront of innovation and stakeholder engagement. The Role As a Service Delivery Manager, you will be responsible for managing all aspects of our delivery service, including establishing and maintaining service levels, managing customer relationships, and ensuring More ❯