from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems - Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully … accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous … Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating More ❯
South East London, England, United Kingdom Hybrid / WFH Options
The Dune Group
the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line SupportAnalyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities range from day to day … support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service … successful candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams and More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Citigroup Inc
timely communications to their issues, and driving improvements to stability and efficiency practices to help us and the business succeed. Job Description: We're looking for an experienced Senior Support Specialist to play a key role in ensuring the stability, performance, and reliability of our Big Data Platform. The successful candidate will have deep technical expertise in big data … technologies and a strong track record of resolving complex technical issues. Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Maintains application systems that have completed the development stage … environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner. More ❯
Overall Role Objectives Reporting to the Support Lead you will be a key member of our support team, this role will be extremely varied and demanding where you will need to hit the ground running and be able to multi-task in a fast-paced environment. You will be assisting technical and non-technical users in resolving issues … and the business units. Communicate well on your tasks/progress and understand the wider contest in which you work. Flexible - We operate a rota for Out-of-Hours support, supporting critical issues affecting our sites so you will need to be open to flexible working hour. Tasks/Responsibilities Operational Day-to-day management of new and existing … from ticket being logged through to resolution Liaising with internal IT teams for escalation of issues Liaising with third party suppliers for resolution of issues Providing Out of Hours Support when assigned on a rota basis Project work as and when required People Communicate in a civil and effective manner. Act in a responsible and professional manner at all More ❯
staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/Technical SupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical hardware … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯
Job Title: IT Application SupportAnalyst Location: Manchester area - full time on site Employment Type: Permanent, Full-time (40 hours/week) Are you an experienced IT Application SupportAnalyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications - primarily Business Central … while liaising with internal teams and external vendors to ensure smooth, efficient system operations. As the IT Application SupportAnalyst, your responsibilities will include: Logging and resolving incidents, managing service requests, and supporting end users Supporting and maintaining Business Central and other business applications Monitoring system performance to ensure optimal uptime and functionality Contributing to system and process … improvements Collaborating with third-party suppliers and internal teams Involvement in some hardware configuration and installation tasks To be successful, you'll need: Proven experience in an application support or IT systems role Business Central experience highly desirable Experience in a service desk/support environment Proficiency in Active Directory and desktop configuration Strong communication skills and a More ❯
Application SupportAnalyst 35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards Cross site in the … heart of Buckinghamshire. Minimum 2+ years of experience in a 1st/2nd Line Support/Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing tools (Jira). Microsoft qualifications or degree preferred. Please call Edward Laing here at ISR Recruitment on More ❯
Application SupportAnalyst Bristol - Hybrid £35,000 £40,000 Legal Sector I m working with a renowned and award-winning law firm in central Bristol in support of their search for an experienced Application SupportAnalyst to join their collaborative Application Support team. You ll be providing 2nd line support for … systems and software, helping users get the most from key legal applications and Microsoft tools. Sitting in a friendly and experienced team, you ll provide both remote and onsite support, act as an escalation point for the service desk team, manage hardware and software deployments, and contribute to knowledge sharing, system upgrades, and continuous improvement projects. Please note, this … is a shift-based position based in central Bristol (a short walk from Temple Meads Station) and will require onsite support 2-3 days a week. Providing 2nd line support for productivity and business-critical applications, including legal solutions and Office 365. Acting as a liaison between the Application Support and Service Desk Teams, as well as More ❯
IT SupportAnalyst (2nd/3rd Line) x 3 - New! (REFGJ25) Salary: £35k - £40k per annum + Excellent Benefits Due to periods of growth and expansion a leading organisation is recruiting now. My client is looking for talented 2nd Line/3rd Line IT Support Analysts to join their amazing team and provide outstanding support to … their customers. Ideal candidates will have the following: A minimum of 3 years’ experience in 2nd/3rd line support Knowledge of virtualisation software and cloud services such as Azure and AWS Good troubleshooting/problem solving skills Office 365 administration & troubleshooting skills Desktop troubleshooting Network & Firewall knowledge and troubleshooting Windows server administration Key Responsibilities: Proactive maintenance of client More ❯
IT SupportAnalyst - Entry-Level | GBP27.5K | On-Site (Hinckley, Midlands) | Permanent This role does not offer visa sponsorship Ready to launch your IT career? We're looking for a dynamic and eager-to-learn IT SupportAnalyst to join the team at a fast-growing print and decoration business based in Hinckley , operating one of the … sports, and music. This is a junior role, ideal for someone with 6-12 months of experience who's ready to grow fast and get broad exposure to both support and projects. Ideal Candidate: 6-12 months of IT support experience Hands-on knowledge of Windows 10/11, Active Directory, and basic networking Strong problem-solving skills … and a proactive attitude Excellent communication skills for user support Eager to grow beyond service desk tasks and get involved in IT projects Key Responsibilities: Provide first-line IT support for hardware, software, and network issues Manage user accounts, equipment setups, and troubleshooting (PCs, printers, etc.) Assist with Group Policy, VPN, Firewalls, and remote access solutions SupportMore ❯
Application SupportAnalyst Gerrards Cross, Buckinghamshire(Onsite) £35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards … strong technical expertise and excellent communication skills will be essential in providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in a 1st/2nd Line Support/Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing tools (Jira). Ability to More ❯
Employment Type: Permanent
Salary: £30000 - £40000/annum (plus excellent company benefits)
Chalfont St. Peter, Buckinghamshire, United Kingdom
ISR RECRUITMENT LIMITED
Application SupportAnalyst Gerrards Cross, Buckinghamshire(Onsite) £35,000 per annum (plus excellent company benefits The Opportunity: Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment? We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards … strong technical expertise and excellent communication skills will be essential in providing exceptional customer service. Skills and Experience: Minimum 2+ years of experience in a 1st/2nd Line Support/Application Support or similar role. Strong experience in Application Support, Windows, Databases and Remote Access Tools. Proficiency with service desk ticketing tools (Jira). Ability to More ❯
HAYLEY DEXIS are looking for a Trainee Applications SupportAnalyst to join our well-established and expanding IT team based at our headquarters in Halesowen . In addition to joining an established company, we offer a competitive salary and optional membership to our healthcare scheme. About the role: As our Trainee Applications SupportAnalyst you will … and career prospects are available. Fun and inclusive working environment. Wellness initiatives, including Bike2Work and healthcare scheme. Uniform and PPE provided if required Key responsibilities as our Trainee Applications SupportAnalyst: Ensuring user satisfaction by delivering efficient and effective diagnosis, and taking responsibility for resolving or escalating Incidents and Requests within SLA targets (or finding suitable workarounds). … implementation of new software solutions & functionality across the business. Ensuring documentation and knowledge articles are created and updated where required. Skills we're looking for in our Trainee Applications SupportAnalyst: An understanding of basic business principles, including sales, purchasing, inventory, and accounting would be advantageous. ERP support experience and distribution industry knowledge is preferred. Strong interpersonal More ❯
Investment Bank - Application SupportAnalyst - Global Equity Technology A global investment bank is looking for an experienced Application SupportAnalyst to join its Global Equities Technology group. This role supports a complex front-to-back trading platform critical to multiple business functions including Front Office, Risk, Finance, and Operations. This is a high-impact role for … someone who thrives in fast-paced environments, enjoys problem-solving, and wants to work across the full trade lifecycle in a global organisation. Responsibilities: Provide hands-on support for enterprise-scale trading applications, ensuring maximum system availability. Manage incidents and issues raised by Front Office, Risk, Finance, and Operations teams. Collaborate with developers, infrastructure teams, and vendors to troubleshoot … or Calypso. Familiarity with enterprise messaging systems (Solace, Tibco EMS, MQ). Exposure to CI/CD pipelines and deployment automation tools. Experience in a 24/7 global support environment. More ❯
Job Title : IT SupportAnalyst (L1/L2) Location : Mayfair, London [Onsite – 5 days] Type : Full-time Salary : Up to £45,000 + Bonus Structure Join a High-Performance Team Supporting a Sophisticated IT Environment in Central London A prestigious and award-winning investment firm based in Mayfair is expanding its internal IT function. This is a unique … opportunity for an ambitious IT SupportAnalyst to work directly with senior stakeholders in a fast-paced, high-performing environment. You will support the core IT infrastructure, contribute to system upgrades and projects, and help maintain a secure and stable environment across networking, systems, and end-user services. Your Role: A hands-on support position that … in technical project delivery. You will act as the first point of contact for IT-related issues while also contributing to infrastructure enhancements and documentation improvements. Key Responsibilities User Support & Troubleshooting Act as the go-to contact for all IT-related user issues and service requests Diagnose and resolve hardware, software, network, and system-related problems Maintain clear documentation More ❯
IT SupportAnalyst £27,000 - £30,000 + Holiday + Training + Progression + Pension + Benefits Crewe If you're a skilled IT Engineer who is looking for a varied role within a company that will support your professional development then this job would be a good fit. The primary focus of this role will be … providing user support for the company's ERP system, Microsoft applications and Microsoft Windows. In addition to software support, the position will involve general network and server administration tasks, including making changes and additions to the company's WANs and LANs. The role will also require offering support across all aspects of the company's IT systems … be a hands-on problem solver with a passion for delivering high-quality technical work and outstanding customer service. You'll come with years of experience in a similar support role where you have been working on projects across the business, provided onsite support for all aspects of the company's IT systems and any other IT supportMore ❯
3rd Line SupportAnalyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line SupportAnalyst to join their leading support team in Bristol. The Role As a 3rd Line SupportAnalyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the More ❯
3rd Line SupportAnalyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line SupportAnalyst to join their leading support team in Bristol. The Role As a 3rd Line SupportAnalyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the More ❯
3rd Line SupportAnalyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line SupportAnalyst to join their leading support team in Bristol. The Role As a 3rd Line SupportAnalyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the More ❯
Middlesbrough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Service Desk SupportAnalyst, middlesbrough col-narrow-left Client: Dynamic Search Solutions Location: middlesbrough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Job Title: Service Desk SupportAnalyst Location: York … leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a SupportAnalyst to join the growing Service … related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software More ❯
York, England, United Kingdom Hybrid / WFH Options
Dynamic Search Solutions
Job Title: Service Desk SupportAnalyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent … internal promotion, there is now an exciting opportunity for a SupportAnalyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating … more advanced issues when necessary. Your ability to communicate clearly and deliver high-quality support will be essential to maintaining strong client relationships. Deliver front-line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Jobs via eFinancialCareers
Senior Application SupportAnalyst - Citi Join to apply for the Senior Application SupportAnalyst - Citi role at Jobs via eFinancialCareers Senior Application SupportAnalyst - Citi 1 day ago Be among the first 25 applicants Join to apply for the Senior Application SupportAnalyst - Citi role at Jobs via eFinancialCareers Are you looking … of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The Commodities Support team is a well-established team with regional coverage in Singapore, India, London, Belfast and Houston. The team primarily covers regional application Support to the Commodities trading business … ensuring the availability and efficiency of the trading applications used by all partner functions. What you'll do: Work within the Global Commodities Production team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) . Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles. Use Site Reliability More ❯
Service Desk Analyst Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. Plenty of training and development is on offer! SHIFT PATTERN: 4 days on/4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11h … bringing the digital revolution to homes, infrastructure, and businesses across the country. Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you’ll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms … timely resolutions and achieve customer specific Service Level Agreements (SLA’s) Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) is passionate about customer service and communication, acting as the first point of contact More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Jobs via eFinancialCareers
Join to apply for the Application SupportAnalyst - Citi role at Jobs via eFinancialCareers 5 hours ago Be among the first 25 applicants Join to apply for the Application SupportAnalyst - Citi role at Jobs via eFinancialCareers Get AI-powered advice on this job and more exclusive features. The Role: This Apps SupportAnalyst will support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. The Role: This Apps SupportAnalyst will support … research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Citi
Citi Belfast, Northern Ireland, United Kingdom Join or sign in to find your next job Join to apply for the Application SupportAnalyst role at Citi Citi Belfast, Northern Ireland, United Kingdom Join to apply for the Application SupportAnalyst role at Citi Get AI-powered advice on this job and more exclusive features. The Role … This Apps SupportAnalyst will support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. The Role: This Apps SupportAnalyst will support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. This reports to the application support manager lead More ❯