26 to 37 of 37 WFM Jobs in the UK excluding London

You’ll be the go-to expert for all things Contact Centre data – identifying trends, tracking performance, and recommending improvements across: Operational efficiency Contact volume & traffic Agent productivity & performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA … and Workforce Management teams to deliver value from data Help drive self-service enablement across the contact centre Manage and develop a team of 3 Analysts (prior management experience ideal, but strong Senior Analysts ready to step up are welcome) 🧠 What You’ll Need: Experience in a high-volume contact centre (thousands of agents/hundreds of thousands of touchpoints More ❯

and helping shape our data model. elementsuite is rewriting the rulebook on how enterprise software is built. Our cloud-native platform powers flexible, scalable, and beautifully simple HR and workforce management solutions. This year, we joined forces with Zellis to create an AI-enabled, end-to-end HR, WFM, and Pay solution. Together, we support some of the biggest brands … tools like Git or SVN. A pragmatic mindset-able to balance time, cost, and quality while delivering value to users. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a More ❯

skills with the ability to inspire and influence and secure buy-in from stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex and dynamic environment. Knowledge of the … level, with a focus on engagement and collaboration. Experience with data insight and reporting to support decision-making and inform readiness and implementation strategies. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma). More ❯

other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforce management systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and … manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforce management systems. As a Staff Engineer: A Staff Engineer at Monzo is a technical (IC) leadership position. As a Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and More ❯

of autonomy to shape how data is used to drive decision-making and improve performance. Managing a team of 3 analysts, you’ll work closely with stakeholders across Operations, Workforce Management, Digital, Tech, and QA to ensure the right metrics are being tracked, data is accurate, and insights are driving tangible improvements. The contact centre is significant in scale, with … weekly customer touchpoints – so experience working in large-scale contact centre environments is essential. Your remit will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics More ❯

Senior Solution Architect (UKG Pro WFM … UK (Remote) - >£115K +Bonus A new opportunity has landed for an experienced UKG Pro WFM specialist to step into a high-impact Solution Architect role within a rapidly scaling workforce management practice. The need is simple: Someone who knows UKG Pro WFM inside-out. Someone who can face off to clients, shape solutions, and help grow a delivery team. Someone … ready to roll up their sleeves and make things happen. What’s on offer: Senior role in a growing practice, with major UKG Pro WFM projects in the pipeline Opportunity to manage and build a team A mix of delivery, advisory, and solution design work London or Reading preferred, but Bristol, Birmingham, and Manchester also possible Hybrid model: 2 days More ❯

Senior Solution Architect (UKG Pro WFM … UK (Remote) - >£115K +Bonus A new opportunity has landed for an experienced UKG Pro WFM specialist to step into a high-impact Solution Architect role within a rapidly scaling workforce management practice. The need is simple: Someone who knows UKG Pro WFM inside-out. Someone who can face off to clients, shape solutions, and help grow a delivery team. Someone … ready to roll up their sleeves and make things happen. What’s on offer: Senior role in a growing practice, with major UKG Pro WFM projects in the pipeline Opportunity to manage and build a team A mix of delivery, advisory, and solution design work London or Reading preferred, but Bristol, Birmingham, and Manchester also possible Hybrid model: 2 days More ❯

Senior Solution Architect (UKG Pro WFM … UK (Remote) - >£115K +Bonus A new opportunity has landed for an experienced UKG Pro WFM specialist to step into a high-impact Solution Architect role within a rapidly scaling workforce management practice. The need is simple: Someone who knows UKG Pro WFM inside-out. Someone who can face off to clients, shape solutions, and help grow a delivery team. Someone … ready to roll up their sleeves and make things happen. What’s on offer: Senior role in a growing practice, with major UKG Pro WFM projects in the pipeline Opportunity to manage and build a team A mix of delivery, advisory, and solution design work London or Reading preferred, but Bristol, Birmingham, and Manchester also possible Hybrid model: 2 days More ❯

Senior Solution Architect (UKG Pro WFM … UK (Remote) - >£115K +Bonus A new opportunity has landed for an experienced UKG Pro WFM specialist to step into a high-impact Solution Architect role within a rapidly scaling workforce management practice. The need is simple: Someone who knows UKG Pro WFM inside-out. Someone who can face off to clients, shape solutions, and help grow a delivery team. Someone … ready to roll up their sleeves and make things happen. What’s on offer: Senior role in a growing practice, with major UKG Pro WFM projects in the pipeline Opportunity to manage and build a team A mix of delivery, advisory, and solution design work London or Reading preferred, but Bristol, Birmingham, and Manchester also possible Hybrid model: 2 days More ❯

Senior Solution Architect (UKG Pro WFM … UK (Remote) - >£115K +Bonus A new opportunity has landed for an experienced UKG Pro WFM specialist to step into a high-impact Solution Architect role within a rapidly scaling workforce management practice. The need is simple: Someone who knows UKG Pro WFM inside-out. Someone who can face off to clients, shape solutions, and help grow a delivery team. Someone … ready to roll up their sleeves and make things happen. What’s on offer: Senior role in a growing practice, with major UKG Pro WFM projects in the pipeline Opportunity to manage and build a team A mix of delivery, advisory, and solution design work London or Reading preferred, but Bristol, Birmingham, and Manchester also possible Hybrid model: 2 days More ❯

Senior Solution Architect (UKG Pro WFM … UK (Remote) - >£115K +Bonus A new opportunity has landed for an experienced UKG Pro WFM specialist to step into a high-impact Solution Architect role within a rapidly scaling workforce management practice. The need is simple: Someone who knows UKG Pro WFM inside-out. Someone who can face off to clients, shape solutions, and help grow a delivery team. Someone … ready to roll up their sleeves and make things happen. What’s on offer: Senior role in a growing practice, with major UKG Pro WFM projects in the pipeline Opportunity to manage and build a team A mix of delivery, advisory, and solution design work London or Reading preferred, but Bristol, Birmingham, and Manchester also possible Hybrid model: 2 days More ❯

IT Sales: Partner Manager HR/WFM Software Location: Remote (UK Wide) Salary: £50k-£70k BASIC, £70k-£90k OTE + Excellent Benefits Ref: (phone number removed) Role: This is a fantastic opportunity to get on board and join a very exciting and rapidly growing HR/WFM software vendor across the UK. With great financial backing, our client is now … both existing new partners and recruiting new partners such as HCM/referral/business consultancies etc. Working closely with marketing, you will be pushing this organisations HR and WFM SAAS solutions and services via the channel. The ideal candidate will be focused, driven, great at building relationships and have partner management experience within the HCM space. Candidates with ERP More ❯