1 to 25 of 1,369 Remote Change Management Jobs

as well as remotely via MS Teams & Telephone. A bit about the ‘Department': The Business Technology Solutions (BTS) department are responsible for delivering end-to-end business technology and change through their six key functions of Governance, Projects & Change, Development, Delivery, Technical Operations and Cyber Security . They look after TFSUK, KINTO UK & Europe. The mission of BTS … is to Give (giving the business the technology, applications and services it needs), Guide (guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed … and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records for the teams' calls More ❯

as well as remotely via MS Teams & Telephone. A bit about the ‘Department’: The Business Technology Solutions (BTS) department is responsible for delivering end-to-end business technology and change through their six key functions: Governance, Projects & Change, Development, Delivery, Technical Operations, and Cyber Security. They oversee TFSUK, KINTO UK & Europe. The mission of BTS is to Give … provide the necessary technology, applications, and services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool … closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents or complaints as necessary. Change Management/Problem More ❯

the effective delivery, governance, and continuous improvement of end-user computing services across LCC. The role ensures seamless IT experiences for staff and stakeholders by embedding ITIL 4 service management practices, Agile methodologies, and ITSM frameworks, while also assuring outsourced IT services and vendor performance. Operating at SFIA Level 4, this role involves service management, operational support, problem … governance. Work with the security team to maintain compliance with NIST CSF 2.0 Maturity Level 5, embedding cyber resilience and security best practices into service delivery. ITIL 4 Service Management Implementation Ensure all ITIL processes including incident, problem, change, and request fulfilment processes follow ITIL 4 best practices. Drive the implementation of service improvement initiatives, ensuring continuous enhancement … disruption and efficient resolution. Work with the IT Supplier to enhance first-time resolution rates through automation, AI-driven support, and digital self-service models. Strategic Vendor & Outsourced Partner Management Assure outsourced IT providers against the LCC outsourcing contract, ensuring SLAs, KPIs and other measures defined are met. Act as the primary liaison between LCC, managed service providers, and More ❯

a team of business analysts to empower our customer to establish, and deliver, your vision and value. Through offering extensive business analytics experience, business strategic and operations planning capability, change acculturalisation expertise and business transformation knowledge, this role with have a significant impact on programme/business outcomes. Duties & Responsibilities: Establish an understanding of key business processes, their architectural … communicate with executive leadership (internally or client) regarding matters of significant importance to the organisation/project Elicit, analyse, define and document business requirements Evaluate, analyse and support business change impacts Undertake large and complex data analytical activity as well as help to form data management strategies Assist in establishing strategic vision and strategic journeys of businesses Work … are produced in line with these Help to translate the designs into stories for the developers Support User Acceptance Testing activities, by helping to define test scenarios and assisting management of testing and training Help recommend and design modelling and testing approaches/methodologies Drive continuous improvement initiatives, working to convince others to accept area’s view/current More ❯

the division, ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes. Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuous improvement of IT-supported enterprise and departmental technology solutions, including major business applications, productivity tools, telephony systems, and end-user platforms, ensuring effective project management, strategic … collaboration regarding goals and requirements, reliable performance, strong user support, and a positive, efficient end-user experience. Develop, implement, and monitor a comprehensive IT asset lifecycle-management program. Systems Information & Digital Transformation: Continuously evaluate emerging technologies and trends, and recommend andchampion the adoption of advanced technologies and integration strategies to support innovation, operational excellence, service delivery and customer satisfaction.Ensure … seamless execution of IT projects with business goals and superior project delivery standards. Cybersecurity, Risk Management & IT Governance: Oversee the development, implementation and operation of comprehensive IT cybersecurity protocols. Monitor and ensure compliance with industry and governmental mandates, including OEB regulations (e.g., Ontario Cyber Security Framework and the Ontario Cyber Security Standard), evaluate their impact on operations, and assist More ❯

the division, ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes. Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuous improvement of IT-supported enterprise and departmental technology solutions, including major business applications, productivity tools, telephony systems, and end-user platforms, ensuring effective project management, strategic … collaboration regarding goals and requirements, reliable performance, strong user support, and a positive, efficient end-user experience. Develop, implement, and monitor a comprehensive IT asset lifecycle-management program. Systems Information & Digital Transformation: Continuously evaluate emerging technologies and trends, and recommend and champion the adoption of advanced technologies and integration strategies to support innovation, operational excellence, service delivery and customer … satisfaction. Ensure seamless execution of IT projects with business goals and superior project delivery standards. Cybersecurity, Risk Management & IT Governance: Oversee the development, implementation and operation of comprehensive IT cybersecurity protocols. Monitor and ensure compliance with industry and governmental mandates, including OEB regulations (e.g., Ontario Cyber Security Framework and the Ontario Cyber Security Standard), evaluate their impact on operations More ❯

Digital Workspace Director, Heads of department, business and technical stakeholders to ensure services align with First Central’s goals, managing escalated incidents, problems, and changes. You’ll support operational change, champion continuous improvement, and contribute to the development of this growing function. Operating within a DevOps environment, you’ll collaborate with product owners, developers, architects, and business teams to … deliver reliable, value-driven services—leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement across the Technology pillar. We value flexible working arrangements, so … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Good communication skills, both verbal and written Good time management and organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with a focus on identifying opportunities More ❯

Digital Workspace Director, Heads of department, business and technical stakeholders to ensure services align with First Central’s goals, managing escalated incidents, problems, and changes. You’ll support operational change, champion continuous improvement, and contribute to the development of this growing function. Operating within a DevOps environment, you’ll collaborate with product owners, developers, architects, and business teams to … deliver reliable, value-driven services—leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement across the Technology pillar. We value flexible working arrangements, so … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Good communication skills, both verbal and written Good time management and organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with a focus on identifying opportunities More ❯

requirements, prioritise features, and ensure the platform meets evolving business needs. Roadmap Development: Define and maintain the ServiceNow product roadmap, ensuring alignment with organisational strategy and technology trends. Project Management: Oversee the delivery of ServiceNow projects, ensuring they are completed on time, within scope, and to budget. Vendor Management: Liaise with ServiceNow and third-party vendors to manage … licences, upgrades, and support agreements. Change Management: Lead change management activities, including communication, training, and adoption strategies to maximise user engagement. Performance Monitoring: Track and report on platform performance, user satisfaction, and ROI, using data to inform future enhancements. Compliance & Security: Ensure the platform adheres to relevant compliance, security, and data privacy standards. Continuous Improvement: Stay … The successful candidate will have: Proven experience as a Product Manager, ideally with direct responsibility for ServiceNow or similar enterprise platforms. (5+ years preferred) Strong understanding of IT Service Management (ITSM), IT Operations Management (ITOM), and/or IT Business Management (ITBM) processes. Demonstrable experience in stakeholder management, requirements gathering, and translating business needs into technical More ❯

Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/vendor management Comfortable working with delivery … alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager, you will lead the operational side of IT service management, ensuring high standards across infrastructure, application support, and end-user services. Reporting to senior stakeholders, you will take ownership of service improvement, compliance, vendor oversight, and operational resilience. Responsibilities … meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives across tools, processes, and delivery models Ensuring effective change management and minimal business disruption Leading service performance reviews, audits, and reporting Managing licensing, service costs, and budget accruals Ensuring seamless transition from project delivery into operations Supporting More ❯

s degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/vendor management Comfortable working with delivery … alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager, you will lead the operational side of IT service management, ensuring high standards across infrastructure, application support, and end-user services. Reporting to senior stakeholders, you will take ownership of service improvement, compliance, vendor oversight, and operational resilience. Responsibilities … meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives across tools, processes, and delivery models Ensuring effective change management and minimal business disruption Leading service performance reviews, audits, and reporting Managing licensing, service costs, and budget accruals Ensuring seamless transition from project delivery into operations Supporting More ❯

security measures to protect our computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves as an expert on cybersecurity … ensuring assignments are resolved within assigned SLAs. • Evaluate and implement CIS critical security controls where necessary. • Will provide input into cybersecurity strategic roadmap and annual budget. • Adhere to applicable change management policy and procedure. Qualifications: • Bachelors degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early academic training in Cybersecurity, Information Systems … switches, routers, firewalls and VPN, network security, administration of DLP, antivirusantimalware, IDS/IPS, SIEM, SMTP, Email security, AD, Group Policy, DNS, DHCP, and VLANs. • Experience with identity access management solutions, such as SAMLOATH • Experience with HIDS and NIDS • The ideal candidate possesses relevant information security or cybersecurity certifications. • Requires the ability to analyze and recommend changes to the More ❯

managing suppliers, mitigating operational risk, and ensuring compliance with industry standards to protect Thames Water's critical infrastructure. What you'll do as a Network Security Manager Network Security Management: Maintain oversight of IT and OT network systems, including VPNs, SDWAN, and firewalls. Ensure all network security services are fit for purpose and aligned with business outcomes. Approve and … Governance & Compliance: Ensure network environments comply with regulatory obligations (NIST, CAF, etc.). Apply cybersecurity standards and maintain systems according to approved design. Service Delivery & Operations: Lead key service management processes (Continuity, Capacity, Availability). Attend incident/problem bridges as the subject matter expert. Review root cause analyses (RCAs) and oversee corrective actions. Provide accurate monthly service performance … reports across IT and OT. Supplier & Financial Management: Lead and manage suppliers to meet agreed SLAs and KPIs. Ensure robust contractual requirements are in place for quality service delivery. Own and manage a £2M technical cost centre, driving efficiency and cost containment. Support the integration of £140M capital schemes into BAU operations. Risk & Change Management: Collaborate with More ❯

managing suppliers, mitigating operational risk, and ensuring compliance with industry standards to protect Thames Water’s critical infrastructure. What you’ll do as a Network Security Manager Network Security Management: Maintain oversight of IT and OT network systems, including VPNs, SDWAN, and firewalls. Ensure all network security services are fit for purpose and aligned with business outcomes. Approve and … Governance & Compliance: Ensure network environments comply with regulatory obligations (NIST, CAF, etc.). Apply cybersecurity standards and maintain systems according to approved design. Service Delivery & Operations: Lead key service management processes (Continuity, Capacity, Availability). Attend incident/problem bridges as the subject matter expert. Review root cause analyses (RCAs) and oversee corrective actions. Provide accurate monthly service performance … reports across IT and OT. Supplier & Financial Management: Lead and manage suppliers to meet agreed SLAs and KPIs. Ensure robust contractual requirements are in place for quality service delivery. Own and manage a £2M technical cost centre, driving efficiency and cost containment. Support the integration of £140M capital schemes into BAU operations. Risk & Change Management: Collaborate with More ❯

full-time basis. Responsibilities: Project Planning and Scheduling: Develop and own comprehensive project plans, timelines, and milestones for your assigned projects and initiatives. Being responsible for the implementation and management of documentation, project tickets, project management tracking software, and reports as required. Coordinate project schedules, ensuring all tasks are assigned and deadlines are met. Monitor project progress and … structure defined for each project. Project Manage global base Cloud Native Media Services rollouts & onboarding across multiple regions while navigating operational and business priority differences. Handle projects with complex change management requirements and stakeholder dynamics. Align with core program strategy, taking into account both global corporate goals and individual client requirements. Build & Reinforce client engagement using influence and … adopting structured governance models. Influence end-to-end change management within client organizations, helping them to adopt and embrace new workflows and technologies. Design stakeholder engagement strategies that promote collaboration, transparency, and accountability across all project phases and as part of the wider ecosystem (customer/vendors/internal). Liaise with cross-functional teams (development, engineering, DevOps More ❯

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C# More ❯

and LLM-based solutions to enhance banking operations and customer experience. · Stay updated on advancements in AI/ML technologies and recommend innovative applications within the banking domain. Project Management & Client Engagement · Lead project planning, tracking, and reporting activities, including maintaining project schedules, risk registers, and status reports to keep stakeholders informed. · Facilitate client engagement sessions, workshops, and collaborative … compliance requirements. · Manage expectations and communicate complex technical concepts in a clear, business-friendly manner to diverse stakeholders. Quality & Compliance · Ensure all project deliverables comply with internal audit, risk management, and regulatory guidelines. · Support change management, incident management, and operational risk reporting related to AI and automation projects. · Drive process improvement initiatives by leveraging AI and … to automation and AI technologies. · Strong understanding of Generative AI, Large Language Models (LLM), and Retrieval-Augmented Generation (RAG) concepts and their application in financial services. · Proficient in project management practices including project tracking, status reporting, risk management, and stakeholder communication. · Skilled in preparing Business Requirements Documents (BRD) and functional specifications. · Ability to engage effectively with clients and More ❯

innovation. What You'll be Doing: Develop and execute BT's service and delivery strategy for the South West Police forces, aligning with customer goals and collaborating with senior management to set overall client services strategy. Oversee the operational aspects of service delivery within the vertical, empowering the team to manage escalations, and ensuring prompt resolution of issues while … of service delivery within the vertical, including cost-to-serve analysis, budget allocation, and accountability for revenue targets and cost reduction initiatives. Lead processes aligned with the group including change management, service governance and assurance, risk and data management. Operate as an SME within own field of expertise, managing commercial and operational aspects of bids on managed service … and compliance policies and procedures within service/solution operation scope, ensuring compliance to internal and external regulations. Lead the implementation of continuous improvement opportunities to improve the service management team processes, such as first-time fix rates through better process, technology and management. Demonstrate ability to lead and motivate a team effectively, fostering a culture of excellence, collaboration More ❯

tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of future-state … solutions, requiring the development of new processes and the selection of a new platform. Your collaboration with internal stakeholders across Compliance, ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring … SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering More ❯

tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of future-state … solutions, requiring the development of new processes and the selection of a new platform. Your collaboration with internal stakeholders across Compliance, ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring … SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering More ❯

team, you’ll work closely with both the business and Focus value stream teams to ensure that Focus services are delivered in alignment with 1st Centrals goals, providing effective management of escalated Focus incidents, problems, and changes. You’ll play a key role in the Focus operational change process, driving improvements, supporting the development of the new function … the role: You’ll have proven experience working within a senior software role, preferably in a high-paced and empowered organisation. You'll have strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. You’ll have detailed experience working within a DevOps organization, collaborating with Development teams, Architecture … with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). You’ll have a solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments. You’ll have experience working with and managing Service Level Agreements (SLAs), reporting on performance, and More ❯

be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities Requirements Management: Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the three UK business units. Translate approved requirements into clear user stories, detailed acceptance criteria, and … activities. Facilitate quarterly portfolio prioritisation workshops with UK senior leadership, ensuring alignment with commercial objectives and demonstrating clear ROI. Governance & Quality Assurance: Define, implement, and embed robust standards for change management, release management, testing protocols, documentation, and security practices across the heterogeneous UK platforms. Chair Change Advisory Board (CAB) meetings, rigorously tracking compliance metrics and driving … base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. Stakeholder Engagement & Communication: Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. Produce clear, data-driven status reports and executive dashboards tailored for the UK leadership team. Financial & Outcome Focus: Develop compelling ROI models for proposed technology initiatives More ❯

driving the BI strategy and ensuring the department meets organisational goals. May also perform BI analyst tasks in addition to their supervisory duties. Responsible for BI/MI lifecycle management, which is the design, development and management approach to BI that incorporates business users into the design process and focuses on generating the data models, database objects, data … integration mappings and front-end semantic layers directly from the business user input Overall responsibility for management, prioritisation, and delivery of data-driven initiatives within the organisation. Recognise and assist in delivering the broader business benefits which result from continuous incremental improvements through business change initiatives and small enhancements. Optimise the use of commercial and enterprise data within … identify applicable data sources and solutions, and ensure data quality and integrity Facilitate the generation of Dashboards, Reporting Packs and other visualisations for summarising key business information to senior management (KPIs, metrics, patterns, trends, etc.). Keen to showcase and keep up to date with developments in enterprise BI tools, especially Microsoft Power BI People management and motivation More ❯

full application lifecycle, ensuring operational excellence, and facilitating agile ceremonies to drive team performance and product value. This is a hands-on leadership role requiring strong technical acumen, people management skills, and a deep understanding of agile methodologies. Essential Skills and Experience Strong understanding of ITIL practices and enterprise application ecosystems. Excellent communication, facilitation, and stakeholder management skills. … team members on agile principles and frameworks. Technical & Operational Oversight Oversee the support, maintenance, and optimisation of enterprise applications. Ensure compliance with ITIL best practices, including incident, problem, and change management. Lead troubleshooting efforts and coordinate with vendors to resolve service issues. Manage SLAs, system documentation, and preventative maintenance schedules. Drive automation and efficiency improvements across the application landscape. … stakeholders, and other technical teams to align application support with business goals. Support the integration of new applications and technologies into the enterprise environment. Contribute to roadmap planning, risk management, and business continuity strategies. #LI-MF1 RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender More ❯

provide recommendations based on understanding of business need, value drivers, process expertise and Salesforce functional knowledge. Plan and execute engaging, high quality functional workshops to elicit business needs. Project Management Create and execute workstream plans. Assist in the management of project delivery across end-to-end project lifecycle including change management, hypercare, testing and knowledge transfer. … business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience with product roadmap definition. Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Proven ability to define, effectively document and confidently present recommendations to senior stakeholders. … and certifications in Public Sector Solutions, Health Cloud, Non Profit Cloud and Education Cloud or equivalent preferred. Experience collaborating across other programme workstreams including data and migration, integration, project management, architecture build, testing and release, to manage risk and ensure end to end delivery success. Core project management experience, including management of risks, issues, actions and dependencies More ❯