Slough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Hybrid (3 days/week in-office) We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. … and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and changemanagement processes in line with service management best practices Requirements 2–3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations) Demonstrated … experience improving IT service delivery and operations within an ITIL-aligned environment Strong understanding of service management and release cycles Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies Excellent communication and stakeholder management skills Familiarity with Lean, or Six Sigma methodologies (certification a bonus, but not required) If you’re a self More ❯
depending on experience) We're looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you'll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance … and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and changemanagement processes in line with service management best practices Requirements 2-3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations) Demonstrated … experience improving IT service delivery and operations within an ITIL-aligned environment Strong understanding of service management and release cycles Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies Excellent communication and stakeholder management skills Familiarity with Lean, or Six Sigma methodologies (certification a bonus, but not required) If you're a self More ❯
Northampton, England, United Kingdom Hybrid / WFH Options
Undisclosed
and delivery of cost reductions Work closely with customers and colleagues to analyse the performance of the existing product set and identify and recommend new solutions to stakeholders Monitor change related service level agreements with suppliers Develop and implement new business change processes, systems, products and services To implement initiatives that deliver high Operational and Service Performance and … and delivery of the STP and MTP Responsible for devising and developing approaches that are optimal in delivering high Operational Capability and that are reusable, adaptable and transferable. Stakeholder Management and Leadership Acting as the lead Business Analyst from project inception through to implementation and transition to BAU. This role will require a high degree of managerial skills on … the basis activities run concurrently & often multiple projects at any one time. Providing direction, support & thought leadership to BA4 & AVP colleagues. Taking ownership for the end to end change control process, ensuring project governance is adhered to at all times. Will be required to manage others through matrix structure Work effectively with multiple 3rd party organisations Strong communication and More ❯
Bath, England, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Delivery Manager (SDM) on a 12 month secondment. You will be responsible for overseeing the successful delivery of a service area/s, its continuous improvement, goal achievement and management of key internal and external relationships. Stakeholder management skills are critical; you will work across internal directorates/teams as well as with wide-ranging stakeholders from across … time and within budget, accountable for making sure KPIs are achieved and high quality services are delivered to all customers.2. Providing clear leadership, being able to act as a change catalyst by demonstrating flexibility and agility, influencing others to think and work collaboratively, ensuring any change is introduced at pace in a positive manner playing a key role … in creating sustainable improvements in cost performance and service delivery. In this role, you are accountable for : Stakeholder Management Engaging with and working proactively with stakeholders to assess current services and performance, identify and implement improvement opportunities and drive efficiencies, working towards common business goals and objectives. Contract Management Responsible for maintaining positive relationships with a wide range More ❯
London, England, United Kingdom Hybrid / WFH Options
Mitsubishi UFJ Financial Group
has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking. The Group’s operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan … the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning. The Infrastructure Portfolio is part of the Project Promotion team which … being delivered could be both non-IT (including but not limited to creation of a new procedure or standard or new control(s); Redesign of a business process; Organizational changemanagement; Regulatory impact assessments) and IT related (including but not limited to creation of or enhancements/revisions to an application, creating a database, or system migration). More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Jersey Electricity Plc
OT solutions and services, whether the solution is developed, acquired or offered as a service. You'll agree SLAs for each OT service, based on cost-benefit and risk management criteria, assuring the OT services are delivered within the defined quality SLA's. You'll be responsible for OT Service conformance in accordance with ITIL best practice and Group … Global standards for Service Desk operation, ChangeManagement, Incident Management, Configuration Management, Problem management and Reporting. A key part of the role will be establishing acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the agreed … conditions. Other aspects of the role include: Management and review of the Support Aspects of the OT services provided in the UK by the key Suppliers. Project delivery of SPR Office OT projects Change and Request Management. Supporting resource prioritisation management. Disaster Recovery Management across SPR Office OT services including testing and invocation. Budgetary delivery of agreed More ❯
London, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing Group
for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time – “if it’s not in the ticket, it didn’t happen”. Maintain ticket Q so all tickets include a daily update. The standard is to … avoid having tickets older than 2 weeks that do not have a full plan of action to move to resolution. ChangeManagement – Ensure that you always log a change in accordance with our changemanagement process to fix a fault or satisfy a work request. Help the Service Desk and wider teams quickly identify security … ticket reviews and monthly Service reviews with the customer. Manage and Maintain all Licensing and certificates. Patching & Vulnerability Management. Consider Information Security as part of the incident and security management process to ensure the confidentiality, integrity and availability of both internal and customer IT assets are maintained at all times. Manage ticket escalations with the team and the customer. More ❯
London, England, United Kingdom Hybrid / WFH Options
TriConnex Limited
will play a vital role in developing application architecture, managing performance, and implementing AI and automation technologies to drive efficiencies across the business. What you’ll be doing: Application Management: Overseeing the operation, performance, and security of key business applications. Architecture & Development: Developing application architecture and roadmaps to support business growth and efficiency. Performance & Problem Resolution: Managing application performance … and working closely with software providers to ensure effective updates and maintenance. Risk & Security: Conducting risk assessments and implementing mitigation plans while ensuring applications meet security standards. Budget & Vendor Management: Participating in budgetary discussions with vendors and ensuring cost-effective management of applications. Project & ChangeManagement: Managing application projects, enhancements, upgrades, and change control processes … looking for: Extensive experience in a similar role with a strong understanding of Microsoft operating systems, SaaS, and cloud-based architecture. Knowledge of software development, business analysis processes, risk management, and application design. Proven problem-solving experience and the ability to drive efficiency improvements through automation and AI. Strong stakeholder management skills, with the ability to communicate complex More ❯
Who are we? Humanforce's vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM … HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North … exceptional client experiences? We're inviting expressions of interest from professionals who are eager to play a pivotal role in leading the implementation and delivery of our Human Capital Management (HCM) suite to clients across various industries. This is your opportunity to join Humanforce-a fast-growing tech company that's redefining the future of work. In this dynamic More ❯
Who are we? Humanforce's vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM … HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North … exceptional client experiences? We're inviting expressions of interest from professionals who are eager to play a pivotal role in leading the implementation and delivery of our Human Capital Management (HCM) suite to clients across various industries. This is your opportunity to join Humanforce-a fast-growing tech company that's redefining the future of work. In this dynamic More ❯
London, England, United Kingdom Hybrid / WFH Options
VML
architect, deploy, and operationalise bespoke AI-driven workflows that deliver measurable ROI within months. Throughout delivery, you maintain hands-on oversight, navigating integration hurdles, managing stakeholder expectations, and embedding changemanagement practices to maximise adoption and impact. Finally, you rigorously track performance metrics post-deployment, iterating on models and processes to sustain value and continually elevate operational efficiency … track and on budget. Oversee the design, integration, and validation of custom AI and optimisation models-ensuring solutions are robust, performant, and seamlessly embedded into clients' operational environments. Implement change-management best practices, deliver training, and build governance frameworks to ensure client teams confidently adopt and sustain new AI-driven processes. Define clear success metrics upfront, track performance … transparency, and inclusivity-supporting not only client success, but also the well-being and professional growth of every Satalian. What we want from you: Relevant consulting experience, ideally within management or technology consultancy, with a proven track record of successful end-to-end project delivery Technical understanding of AI, machine learning and combinatorial optimisation methods (e.g., solving NP-hard More ❯
London, England, United Kingdom Hybrid / WFH Options
Lancashire Insurance Group
Responsibilities Provide 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance) Ownership of Incidents, Service Requests, Problems and Change Requests Windows build and deployment tools, such as MDT, Autopilot Manage tickets via ITSM software ServiceNow Troubleshoot RDS issues Troubleshooting Outlook, including problems connecting to Exchange/Office … Deploy application/system changes in accordance with the changemanagement process Resolving all technical problems within the London office and liaising with Bermuda IT staff where appropriate, identifying solutions to technical and delivering these solutions Responsible for the documentation of details of all hardware/software that have been installed and removed so that configuration management records can be updated to maintain the integrity of the estate. Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition IT asset management support - issuing out kit, return of kit, rebuilding kit, decommissioning kit etc., with strong administration experience. Assist with ensuring that Servers and desktops are kept up to date with More ❯
West Bromwich, England, United Kingdom Hybrid / WFH Options
West Brom Building Society
new Cloud based technology platform which will underpin the execution of our ambition – to help customers and communities own a more secure future. Key responsibilities are: Establish the Programme Management Office to deliver the transformation programme, working collaboratively with Partner PMO Office. Track and monitor the performance of the Programme by accurately reporting the status of the workstreams to … as outlined with the Central PMO team. Create and Maintain Programme Level Plan with key milestones and dependencies to deliver the Programme outcome. Implement and manage Programme wide Risk Management Framework and produce data to support Identification/mitigation and resolution of Programme wide Risks and Issues. Management and reporting of Programme wide dependencies and external dependencies to … other portfolios within the Society. Manage the creation of Management Packs for Steering Committee, Business Design Authority and Technical Design Authority to a high standard of quality and review minute production. Manage the consolidation of programme resourcing data and production of the associated MI. Ensuring optimal resource utilisation and identifying any resource contentions and working with central PMO to More ❯
London, England, United Kingdom Hybrid / WFH Options
Stats Perform
systems, and global network operations. • Ensure IT service availability, performance, and capacity planning through robust monitoring and proactive incident management. • Cybersecurity & Compliance • Collaborate with InfoSec to ensure comprehensive threat management, data protection, and regulatory compliance (., GDPR, ISO 27001). • Embed security by design across all IT and video platforms. • Service Delivery & Support • Lead global IT support and service … delivery teams with a focus on SLAs, user experience, and continual improvement. • Mature ITSM capabilities and drive service excellence through KPI-driven management and process discipline. • Cloud & Digital Transformation • Drive cloud modernization strategies across AWS, Oracle Cloud, and related platforms to support digital innovation and scale. • Champion DevOps, infrastructure-as-code, and CI/CD practices to accelerate delivery … and improve quality. • Vendor & Financial Management • Manage enterprise vendor relationships and large-scale contracts across IT and video infrastructure providers. • Own the global IT budget, with a strong focus on cost control, transparency, and delivering measurable business outcomes. ⸻ Qualifications & Experience • 10+ years of progressive IT leadership experience, including 5+ years in a VP or executive role. • Experience overseeing video More ❯
London, England, United Kingdom Hybrid / WFH Options
Deel
vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more … Leadership Lead and expand the legal operations function globally by establishing scalable, efficient workflows that support legal teams across multiple jurisdictions. Implement and optimize legal tech platforms (e.g., contract management, document automation, compliance tools, analytics) to enhance productivity and manage risk. Develop and maintain standardized legal policies and operational best practices suitable for a multinational regulatory landscape. Manage departmental … and IT to align legal operations with broader business goals. Serve as a strategic advisor to senior legal and business leadership, translating enterprise priorities into legal action plans. Lead changemanagement efforts to introduce new systems, processes, or policies with minimal disruption and maximum adoption. Ensure efficient collaboration between the legal team and other departments by organizing workflows More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
LegalTech Hub, Inc
of information using the range of Microsoft tools available in this area, e.g. Azure Functions, Power Apps and Logic Apps, the information we are integrating primarily sits across practice management systems, document management systems and external data providers. We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost … through operational improvement, efficient data management, and technology usage. As a Senior Consultant, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks. This is a full … Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics. Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management. Strong observational, analytical and numerical reasoning skills Effective communication and storytelling skills (written and spoken). Excels in a cooperative team environment. Positive, enthusiastic attitude and entrepreneurial spirit More ❯
Bromsgrove, England, United Kingdom Hybrid / WFH Options
Pure Jobs US
Analyst to join our team based in Bromsgrove, reporting to the Cybersecurity Operations Manager. The core responsibilities of an experienced Information Security Analyst include supporting governance, planning, and risk management functions, verifying policies and controls are in place for effective service delivery, supporting Release and ChangeManagement, and maintaining the organization's information security posture by implementing … Flexibility to work occasional weekends and out-of-hours. Desirable Criteria: ITIL Foundation Level or above. ISO:27001 Implementor, Auditor, or related security certification. Experience with SIEM tools, vulnerability management, scripting (PowerShell, Python). Microsoft Azure Security Engineer Associate certification. Additional certifications: Security+, Network+, Linux+, Data+, DataSys+. Full UK Driving Licence. The Company: The Best Connection, established in More ❯
London, England, United Kingdom Hybrid / WFH Options
Harbor
of information using the range of Microsoft tools available in this area, e.g. Azure Functions, Power Apps and Logic Apps, the information we are integrating primarily sits across practice management systems, document management systems and external data providers. We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost … through operational improvement, efficient data management, and technology usage. As a Senior Consultant, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks. This is a full … Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics. Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management. Strong observational, analytical and numerical reasoning skills Effective communication and storytelling skills (written and spoken). Excels in a cooperative team environment. Positive, enthusiastic attitude and entrepreneurial spirit More ❯
Safety- Embrace and contribute to AtkinsRéalis focus on maintaining high standards of safety in the working environment. What you can bring: We have opportunities for people with solid project management experience or equivalent transferable skills from other careers. As a successful candidate you will be able to demonstrate the following skills or attributes: Demonstrate a variety of technical project … deliveries within collaborative environments. Project management- The ability to manage all aspect of project delivery, including forecasting, changemanagement and risk management. There will be a significant emphasis on financial acumen. Experience of working in a project delivery environment with a sound understanding of structured and agile methodologies (e.g. APMP, PRINCE2, SAFe, MSP, DSDM, Scrum). Client … problems collaboratively and develop actions/solutions with our clients, communicating both to key stakeholders and presenting information through reports, dashboards and slides as appropriate. Commercial awareness- Providing contract management, supplier management or commercial advice to clients. Experience and understanding of complex IT systems, hardware, software (bespoke and COTS) and managing delivery of IT projects in a Waterfall More ❯
London, England, United Kingdom Hybrid / WFH Options
Mining Corporation
Safety- Embrace and contribute to AtkinsRéalis focus on maintaining high standards of safety in the working environment. What you can bring: We have opportunities for people with solid project management experience or equivalent transferable skills from other careers. As a successful candidate you will be able to demonstrate the following skills or attributes: Demonstrate a variety of technical project … deliveries within collaborative environments. Project management- The ability to manage all aspect of project delivery, including forecasting, changemanagement and risk management. There will be a significant emphasis on financial acumen. Experience of working in a project delivery environment with a sound understanding of structured and agile methodologies (e.g. APMP, PRINCE2, SAFe, MSP, DSDM, Scrum). Client … problems collaboratively and develop actions/solutions with our clients, communicating both to key stakeholders and presenting information through reports, dashboards and slides as appropriate. Commercial awareness- Providing contract management, supplier management or commercial advice to clients. Experience and understanding of complex IT systems, hardware, software (bespoke and COTS) and managing delivery of IT projects in a Waterfall More ❯
field, or equivalent professional experience. 3-5 years of progressive experience in data analytics, preferably in HR analytics, workforce planning, or people-focused business intelligence. Advanced proficiency in SQL Management Studio. Microsoft Fabric expertise, especially focused on Power BI development but also including Data Factory, Dataflow Gen2 and data pipeline creation. Demonstrated ability to design and implement data models … be able to: (i) understand how individual pieces of data relate and influence one another (ii) hypothesise and test patterns from data statistically. Strong stakeholder engagement skills with senior management specifically: (i) effective questioning and active listening skills (ii) the ability to challenge constructively to determine business requirements. Meticulous attention to detail and commitment to data accuracy. Strong documentation … practices for analytics solutions. Proven track record of delivering high-profile analytics projects under tight deadlines. Excellent communication and stakeholder management skills. Preferable Experience with Tableau, Alteryx, Tableau Prep. Hands-on experience with SAP SuccessFactors, SAP Analytics Cloud (SAC). Knowledge of data visualisation best practices and dashboard design principles. Experience with ETL processes and data transformation workflows. Understanding More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Snc-Lavalin
Safety- Embrace and contribute to AtkinsRéalis focus on maintaining high standards of safety in the working environment. What you can bring: We have opportunities for people with solid project management experience or equivalent transferable skills from other careers. As a successful candidate you will be able to demonstrate the following skills or attributes: Demonstrate a variety of technical project … deliveries within collaborative environments. Project management- The ability to manage all aspect of project delivery, including forecasting, changemanagement and risk management. There will be a significant emphasis on financial acumen. Experience of working in a project delivery environment with a sound understanding of structured and agile methodologies (e.g. APMP, PRINCE2, SAFe, MSP, DSDM, Scrum). Client … problems collaboratively and develop actions/solutions with our clients, communicating both to key stakeholders and presenting information through reports, dashboards and slides as appropriate. Commercial awareness- Providing contract management, supplier management or commercial advice to clients. Experience and understanding of complex IT systems, hardware, software (bespoke and COTS) and managing delivery of IT projects in a Waterfall More ❯
Cheltenham, England, United Kingdom Hybrid / WFH Options
SNC-Lavalin
Safety- Embrace and contribute to AtkinsRéalis focus on maintaining high standards of safety in the working environment. What you can bring: We have opportunities for people with solid project management experience or equivalent transferable skills from other careers. As a successful candidate you will be able to demonstrate the following skills or attributes: Demonstrate a variety of technical project … deliveries within collaborative environments. Project management- The ability to manage all aspect of project delivery, including forecasting, changemanagement and risk management. There will be a significant emphasis on financial acumen. Experience of working in a project delivery environment with a sound understanding of structured and agile methodologies (e.g. APMP, PRINCE2, SAFe, MSP, DSDM, Scrum). Client … problems collaboratively and develop actions/solutions with our clients, communicating both to key stakeholders and presenting information through reports, dashboards and slides as appropriate. Commercial awareness- Providing contract management, supplier management or commercial advice to clients. Experience and understanding of complex IT systems, hardware, software (bespoke and COTS) and managing delivery of IT projects in a Waterfall More ❯
Bristol, England, United Kingdom Hybrid / WFH Options
SNC-Lavalin
Safety- Embrace and contribute to AtkinsRéalis focus on maintaining high standards of safety in the working environment. What you can bring: We have opportunities for people with solid project management experience or equivalent transferable skills from other careers. As a successful candidate you will be able to demonstrate the following skills or attributes: Demonstrate a variety of technical project … deliveries within collaborative environments. Project management- The ability to manage all aspect of project delivery, including forecasting, changemanagement and risk management. There will be a significant emphasis on financial acumen. Experience of working in a project delivery environment with a sound understanding of structured and agile methodologies (e.g. APMP, PRINCE2, SAFe, MSP, DSDM, Scrum). Client … problems collaboratively and develop actions/solutions with our clients, communicating both to key stakeholders and presenting information through reports, dashboards and slides as appropriate. Commercial awareness- Providing contract management, supplier management or commercial advice to clients. Experience and understanding of complex IT systems, hardware, software (bespoke and COTS) and managing delivery of IT projects in a Waterfall More ❯
to relevant tools and systems. 4. System Integration, Data Governance & Compliance Support IT and People Operations in maintaining data flows between SuccessFactors and other systems (e.g. payroll, benefits, identity management). Follow data governance practices to help ensure GDPR compliance and accurate People Operations records. Perform regular checks to maintain consistency across platforms and support audits. 5. Unily Platform … platform. Work with IT and Internal Communications on platform updates, user permissions, and content layouts. Raise any issues or opportunities for improvement through the appropriate channels. 6. HRIS Helpdesk Management Operate the HRIS helpdesk, managing incoming queries and ensuring timely and helpful responses. Use a ticketing or tracking system to categorise and prioritise support requests. Flag recurring issues for … in Human Resources, Business Administration, Information Systems, or a related field. Additional training or certification in SAP SuccessFactors or HR systems administration is desirable. Courses or qualifications in data management, analytics, or project coordination are an advantage. Required experience: 4+ years of HRIS experience, with at least 1-2 years in a SuccessFactors environment. Strong configuration experience with Employee More ❯