26 to 50 of 193 Remote Customer Retention Jobs

the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part … work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Senior Customer Success Manager About the job At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with … are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We're in the running to take over the entire customer data ecosystem, and we need the best people More ❯

the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part … work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Senior Customer Success Manager About the job At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with … are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We're in the running to take over the entire customer data ecosystem, and we need the best people More ❯

final product being shipped to customers, you realize how meaningful our work is. Our Product Managers sit at the heart of Moonpig , balancing technology, customer needs, and business impact. We're shaping the future of gifting and building products that reach millions of people worldwide. If you love working … Vision: Develop and execute a strategic product vision and roadmap for loyalty, ensuring alignment with the overall business and product strategy. Define Moonpig's customer retention, loyalty, and rewards proposition, leveraging customer insights, behavioral data, and market trends to drive increased customer frequency. Drive key … outcomes such as frequency , repeat purchase rates, customer lifetime value, and member engagement . Execution & Delivery: Work cross-functionally with Engineering, Design, Marketing, and Commercial teams to deliver loyalty initiatives that drive measurable business impact. Work across other squads, navigating dependencies where necessary, to achieve the best outcome for More ❯

At Convergence Group, weve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of Customer Success. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making … sure everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth More ❯

At Convergence Group, we ve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, we re looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of … Customer Success. You ll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). You ll be the voice of the customer across … the business, making sure everything we do aligns with the exceptional service we promise. What You ll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention More ❯

Job Summary The Customer Success Manager will play a key role in supporting the Sales team and Account Managers in customer success activities. The Customer Success Manager will follow up with existing tier 1 and tier 2 clients to ensure that they are successful with and delighted … by working with IQGeo. While the service delivery teams will be responsible for the initial implementation and delivery of the solutions to the customer, a Customer Success Manager will overlook the project to ensure that all expectations are met. After a successful delivery, the Customer Success Manager … adoption at client side and proactively reach out to key stakeholders to ensure that they are maximizing ROI. The goal is to build high customer satisfaction and ensure clients renew their running subscriptions with us or even take new subscriptions for extra modules or users to unlock additional value. More ❯

TITLE: Director, Customer Success, EMEA DEPARTMENT: Sales REPORTING TO: Vice President, Global Customer Success Team Overview Our Customer Success and Sales teams are a dynamic and collaborative group committed to driving growth in the fintech space. We operate globally with teams based in 11 countries ensuring we … provide seamless coverage and support for our global client base. Our Inside Sales team works closely with regional Sales teams including Marketing and Customer Success teams to ensure a strategic approach to driving revenue. As part of a fast-paced environment, the team thrives on innovation, continuous learning, and … celebrating individual and collective success. Role Overview As a Director, Customer Success, you will lead regional Customer Success Managers focused on financial services and responsible for the end-to-end customer lifecycle. Your goal is to ensure our solutions drive adoption, deliver value, and enhance the customer More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Senior Customer Success Manager Location: Shoreditch (Hybrid 2 to 3 days per week onsite) Duration: 12 months contract (Leave of Absence coverage for FTE) The Opportunity … Within the Digital Experience Customer Success team here at client, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Senior Customer Success Managers are expected to maximise value realisation and return on investment in … term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a Senior CSM More ❯

part of it. If youre someone who thrives on innovation and loves using Salesforce Marketing Cloud (SFMC) and Moveable Ink to create personalized, dynamic customer journeys, then this role is for you. Ready to make your mark? Lets dive in. Why Youll Love This Role This is no ordinary … a 12-month fixed-term contract , youll get the opportunity to work on transformative projects, using Salesforce Marketing Cloud (SFMC) to design and optimize customer journeys. Plus, youll work with Moveable Ink a powerful tool that adds even more flexibility and creativity to your automated campaigns. Youll be at … the heart of an innovative CRM program, with the chance to directly impact customer retention and growth. The company is investing heavily in technology and talent, and now theyre looking for someone like you to take their automation to the next level. What Youll Be Doing Build More ❯

Europe, North America, Australia, and Asia, we're dedicated to shaping the future of enterprise back-office management. Position Summary: As a Manager of Customer Success , you will lead and inspire a team of talented Customer Success Managers (CSMs) to deliver exceptional client support while driving retention … ll oversee both high-touch engagement for key strategic accounts and scaled digital support for clients managing over 200 accounts each. By fostering a customer-centric culture, you'll create tailored success plans, address challenges proactively, and champion initiatives that transform satisfied clients into enthusiastic brand advocates. In this … dynamic role, you'll balance strategic oversight with hands-on support to cultivate long-term customer loyalty, ensuring seamless, high-quality experiences that maximize the value of our product offerings. Coach and mentor CSMs to achieve individual and team goals in customer retention, adoption, and growth. More ❯

new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (60%) while ensuring customer retention and expansion (40%). The … to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (40%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored … help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets More ❯

new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (60%) while ensuring customer retention and expansion (40%). The … to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (40%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored … help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets More ❯

new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (60%) while ensuring customer retention and expansion (40%). The … to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (40%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored … help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets More ❯

customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (60%) while ensuring customer retention and expansion (40%). The … to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (40%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored … help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets More ❯

customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (60%) while ensuring customer retention and expansion (40%). The … to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (40%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored … help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success … particularly in a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

At Miro, the Security Stream is dedicated to fostering business growth and enduring customer trust by implementing advanced security measures. They develop balanced security strategies, providing assurance and empowering engineering teams with the necessary tools and guidance. This support covers secure cloud management, establishing secure development practices, and effectively … Go-To-Market (GTM) teams, helping to enable and speed up strategic sales initiatives. About the Role We are seeking a highly knowledgeable and customer-centric Compliance Customer Success Manager (CSM) to serve as a primary resource for our customers navigating the complexities of cybersecurity and AI governance … deep subject matter expertise in these frameworks combined with exceptional communication skills to act as a trusted advisor. You will be instrumental in building customer confidence, fostering strong relationships, and ensuring customers feel supported in their compliance journey. What you'll do Compliance Subject Matter Expert: Serve as the More ❯

their quality and compliance regulated processes. As we continue to expand, we seek a passionate and driven individual to join our team as a Customer Success Manager, Digital Touch. As a Digital Touch CSM, you'll play a crucial role in enabling a strong customer outreach in a … scalable way, ensuring their success with our products and services. You'll be responsible for managing digital interactions, negotiating renewals, implementing strategies to drive customer engagement and retention, and mitigating risk. Why Join Us? We adhere to our values - Customer Success, Sense of Urgency, Employee Empowerment … and growing team. Responsibilities: Maintain consistent digital interactions with customers, providing support and assistance as needed. Manage and negotiate renewal & expansion opportunities to maximize customer retention and growth. Ability to manage a book of business comprising over 100 customers. Utilize software tools to keep customer records More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

promotional activities and product launches. Respond to inbound inquiries and convert leads into customers. Provide feedback to the product and marketing teams based on customer interactions and insights. Customer Retention & Risk Management: Monitor repeat customers, clients who credits are low, customer usage, customer impact … and challenges. Recommended to Bring on Board: Bachelor's degree in business, Marketing, or a related field (MBA preferred). Professional certifications in Ecomm, customer success, account management, or sales are a plus. Demonstrated success in lead generation and outbound sales. Extensive experience in account management, B2C and B2B … sales, customer success, or related roles within technology, e-commerce, SaaS, or service industries. Proficiency in digital marketing techniques, including email marketing and social media. Knowledge of the maritime industry and experience in crewing, training, or QHSE departments. Self-starter mentality with a results-oriented mindset. Experience with multiple More ❯

We're growing and looking to hire Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About Claroty: Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of … Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. Responsibilities As a Customer Success Manager in Claroty, you will own the customer's happiness and you lead the path to success with Claroty. You will be … senior executives included), and ensuring the successful adoption of Claroty products. With subject matter expertise in the product and industry, you'll navigate the customer through a customized journey that addresses their unique needs, delivering desired business outcomes and becoming their trusted advisor every step of the way. As More ❯

BBC Studios' International News division produces world-leading content that shapes news delivery across platforms globally. With a focus on data-driven insights and customer engagement, the division is pivotal in defining the BBC's direct-to-consumer (D2C) strategy. THE ROLE BBC Studios now have an exciting vacancy … for a Lead Data Analyst within our award-winning International News division. This role is crucial for understanding customer behaviour and shaping the BBC's D2C strategy. The Lead Data Analyst will lead the development and implementation of a data and insights ecosystem, leveraging advanced analytics and proprietary tools … the acquisition and engagement funnel. The role also involves optimizing performance of product and marketing initiatives, building models to identify trends and patterns in customer behaviour, and collaborating with experimentation and data science teams to enhance overall marketing and product effectiveness. Working within the Consumer Growth and Monetization team More ❯