51 to 75 of 193 Remote Customer Retention Jobs

daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in … customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal … As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in … customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal … As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

is headquartered in Oxford, U.K. More information is available at . Role Summary This role will drive value of our "tech and low touch" customer experience for a large number of customers. You will deliver strategic outreach initiatives to connect our customers to great value and usage of Sophos … onboard and engage Sophos customers and set them up to succeed and grow with us; to constantly evolve our approach and ensure a great customer experience as Sophos grows and changes. This is an incredible and unique opportunity to help design, build, and implement customer success models at … scale. What You Will Do Help develop scalable onboarding and ongoing engagement materials to drive fast time-to-value and ultimately positively influence customer retention and expansion. Deploy a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve More ❯

About the role We are looking for a Customer Success Manager with Mobile User Acquisition expertise to join our London based team at Flexion Group PLC. In this vital role, you will forge strong, lasting relationships with some of the world's most innovative mobile gaming studios, helping them … acquisition managers and data analysts, to continuously analyze and improve Return on Ad Spend (ROAS). Retention & Renewals: Focus on maintaining high customer satisfaction by fostering open relationships and providing exceptional service, ultimately developing long-term partnerships that benefit both clients and the company. Onboarding & Education: Guide … their business goals more effectively. About You Bachelor's degree in Business, Marketing, Communications, or a related field. 3+ years of experience as a customer success manager or account manager in a mobile ad tech or mobile game publishing environment. Experience in managing customer success programs, customer More ❯

Enterprise Customer Success Manager, EMEA United Kingdom, London - Hybrid Join AutogenAI - Revolutionising Bid and Proposal Writing with generative AI AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of … we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. Job Summary: As an Enterprise Customer Success Manager, EMEA at AutogenAI, you will be the primary point of contact for 10-15 of our Enterprise customers, ensuring they derive maximum … value from our AI solutions. You will play a pivotal role in driving customer satisfaction, retention, and growth, while working closely with Sales, Professional Services, and Marketing to expand our footprint and enhance our customer experience. This role offers the opportunity to build meaningful relationships with More ❯

our team and help us create secure cloud environments that allow the best companies to move faster. Summary: Alongside Wiz's broader Sales and Customer Success teams, our Renewal Manager is playing a critical role in Wiz's customer retention and expansion strategy. Wiz is looking … up-for-renewal dollars and mitigate renewal risk. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach. This role will support our German customers and fluency in German and English is essential and this role can be based in … days in advance of renewal due date. Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts. Partner with Customer Success to assess customer health and drive the appropriate renewal solution. Maintain and report an accurate forecast of More ❯

experience counts, but we also know that it's you, the person behind the experience, that makes it count. About the role As a Customer Success Manager, you will be a key player in building and maintaining a strong relationship with our customers to ensure their success, satisfaction and … expansion. You will be responsible for the full customer journey from onboarding through renewal, with a high focus on proactive churn reduction, proof of the value and striving for a higher product adoption. Responsibilities Act as the primary point of contact for assigned customers, building trusted advisor relationships. Conduct … their goals. Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products/services. Address and resolve customer concerns promptly, escalating issues when necessary. Renew accounts to enhance customer retention with timely management. Gather feedback through surveys and product More ❯

a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Sr. Manager, Customer Success at Vanta, you will build and lead our upmarket Customer Success motion in the EMEA region, shaping the customer experience for … our Upmarket customers, driving strategic engagement, and fostering cross-functional collaboration. The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximize the value they receive from our products. We aim to build strong, lasting relationships and drive long-term customer success and retention. This role fits into fulfilling this mission by leading the Upmarket Customer Success efforts in EMEA, setting the standard for customer experience, driving strategic engagement, and ensuring cross-functional alignment. What you'll do as the Sr, Manager, Customer Success at Vanta: Set More ❯

The Service Operations Director will be responsible for steering the division towards achieving and surpassing revenue targets, driving down the cost to serve, ensuring customer satisfaction, and driving strategic growth. Key Responsibilities: Strategic Leadership: Develop and execute the strategic plan to provide timely, effective, and repeatable service management, recognising … Team Leadership: Lead, mentor, and inspire a diverse team of professionals in the UK and internationally, fostering a culture of high performance and excellence. Customer Focus: Ensure exceptional customer experiences and satisfaction, driving customer retention and enhancing business reputation. Financial Oversight: Manage the department budget … internal and external stakeholders, including the executive leadership team, partners, and clients, to drive business success. The Successful Applicant The successful candidate will be customer-centric, with the ability to seamlessly transition between strategic thinking and hands-on engagement with the team, colleagues, stakeholders, and, when necessary, customer More ❯

our solutions and resolving any issues they encounter. Collaborate with internal teams, including marketing, product, and support, to improve messaging, product offerings, and overall customer experience. Ensure customer retention by delivering excellent service and proactive problem-solving. Negotiate pricing and sales terms with both new and … existing customers. What We're Looking For: 4+ years in a SaaS sales or customer success role, with a track record of closing new business and driving customer retention. Experience in eCommerce and familiarity with the eCommerce software landscape. Proficiency in sales processes, funnel management, and customer … comfortable wearing multiple hats in a fast-paced startup environment. Critical thinker with a proactive mindset, always seeking ways to improve processes and enhance customer experience. Problem-solving mindset with a data-driven approach to identifying trends, opportunities, and areas for improvement. Why ShipperHQ? This is a highly fast More ❯

and product expertise through demos, e-learning, live trainings, documentation, and implementation support. In this role, you will serve as a project manager for customer onboarding and implementation in the UK and EU markets (and international as needed), and contribute to development of ongoing customer education through scalable … innovative training and certification strategies.This role places heavy emphasis on collaboration with our UK team members to deliver appropriate customer experiences that drive platform adoption and time to value. This is a hybrid role located in our London office with an expectation of working 3 days/week in … future of our onboarding programs while driving platform adoption and success! What You'll be Doing Understand Client Goals and Objectives: Collaborate with Sales, Customer Success and clients to identify key success metrics and client goals that will be tracked and optimised across the client lifecycle. Project Management: With More ❯

and a mindset that we are better together. About the Role The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and … ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers. What you'll do Own the renewal process from initiation to close Interact directly with customers and partners (from … ICs to the C-suite) to manage the renewal conversation and process Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities Defend and improve customer retention metrics Suggest improvements to current processes/workflows and work cross-functionally More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

sales role in enterprise SaaS and be passionate about working in a startup environment. You are self-motivated, organized and determined in building meaningful customer partnerships. This is a remote position but you must live in the UK. Responsibilities Create, execute and tune your business plan as the GM … implementing our sales methodology, including effective use of tools and systems that help with tracking leading indicators for your forecast Qualify and help solve customer pain points by educating key decision makers in your assigned territory about Quantum Metric's unique value proposition, in partnership with our Sales Engineering … Product Marketing and Customer Success teams Work closely with partners to create mutual action plans, generate pipeline and drive opportunities through closure to referencability Ramp quickly through excellent onboarding and invest time in continuous education by completing online learning and certification courses Maintain accurate customer records, activity and More ❯

talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention, and identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks, and driving retention More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company More ❯

Are you a dynamic leader with a passion for driving customer retention and team performance? Take charge of a Renewals team in a fast-growing SaaS business, optimising processes and ensuring long-term success. Job Description Join an expanding software and advisory business that helps organisations excel … in their niche within the public sector. After restructuring the Customer Success function to create specialist roles, they are now looking for a strong leader to take the Renewals team forward. With ambitious retention goals, this role is critical in ensuring the team stays proactive, engaged, and … their success, so it's a great time to join and be part of their journey. SLT interaction : collaborate closely with the Sales Director & Customer Success Director to ensure full function cohesion. What You'll Do: Lead and develop a team of renewals specialists, ensuring retention KPIs More ❯

key decision-makers at potential client companies, demonstrating a deep understanding of their business needs and positioning CLMi as a solution. Client Relationship Management Customer-Centric Sales: Build strong relationships with current and prospective clients by understanding their needs, pain points, and business objectives, and presenting tailored solutions. Value … Proposition: Articulate the value proposition of CLMi to different stakeholders, including C-suite executives, operations leaders, and IT teams. Customer Retention & Expansion: Work closely with the Client Success and Account Management teams to ensure client satisfaction and drive long-term engagement, retention, and upsell opportunities. … Achievement of sales targets and revenue growth goals for the CLMi product. Expansion of the sales pipeline through new lead generation and nurturing. Client retention and satisfaction, measured by renewals and upsell opportunities. Contribution to the improvement of sales processes and overall team performance. We believe we offer More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients … lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and … service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional More ❯

Content Marketing, Digital Marketing, Analytics and more. Based in London, your strong business acumen, data-backed and strategic thinking, and deep understanding of the customer and market landscape will ensure strong delivery of B2B SaaS business growth. We are excited to hear from you! About the role In this … operates in. Deliver and execute against regional marketing strategies, accounting for language, key market channels, cultural norms, and TR product specifics. Deeply understand multiple customer segments required to support a multi-country strategy. Develop and direct marketing messaging, creative design, audience targeting, segmentation, and retargeting strategies to deliver effective … as a Leader in Gen AI, innovation and SaaS marketing. Partner with finance & analytics to define and track data and insights around acquisition and customer retention, consistently balancing both short and long-term results. Own and manage the European marketing budget, aligning investments to the overall European More ❯

and identify opportunities for growth within existing accounts. Key Responsibilities: Client Strategy & Growth - Develop and execute strategic growth plans for key accounts, ensuring retention and identifying upsell opportunities. Senior Client Engagement - Build and maintain strong relationships with senior stakeholders, positioning Make as a trusted partner. Paid Media & Social More ❯

Introduction JOIN US! We seek a Customer Success Leader to join our SymphonyAI Retail team , based in Europe . As a key member of the SymphonyAI Retail team, you will work closely with senior leadership, product teams, and customers across the EMEA region to drive successful adoption and satisfaction … with our retail solutions. You will manage a team of Customer Success Managers and Client Partner Managers, ensuring alignment with sales targets and customer Net Promoter Scores (NPS). Your expertise and leadership will be crucial in ensuring our customers achieve their business goals through our AI-driven … innovations. Job Description What you'll do Lead the Customer Success strategy for EMEA, ensuring a seamless and positive customer experience from onboarding through to long-term partnership. Manage a team of Customer Success Managers and Client Partner Managers, setting clear performance goals and fostering a high More ❯

multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a Data Insight Analyst , you will: Develop customer segmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise … strategy. Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess the impact of marketing campaigns, tracking key metrics such as CAC, ROI, and LTV. Conduct competitor analysis and develop pricing models to maximise market competitiveness. Manage analytics integrations, improve tracking accuracy … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯