151 to 175 of 227 Remote ITSM Jobs

developing relationships with key strategic partners and cross-business suppliers. These suppliers provide products and services that span multiple areas of the organisation, including ITSM, CRM, AI, and data hosting. You will be responsible for ensuring that the right suppliers are in place, negotiating the best commercial and contractual terms More ❯

developing relationships with key strategic partners and cross-business suppliers. These suppliers provide products and services that span multiple areas of the organisation, including ITSM, CRM, AI, and data hosting. You will be responsible for ensuring that the right suppliers are in place, negotiating the best commercial and contractual terms More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with … flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy … crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. More ❯

Office Per Week) Salary: £40,000 - £44,000 Network IT are looking for an experienced ITSM Specialist to take ownership of our clients IT Service Management platform – currently ServiceNow. You will help drive innovation, automation, and performance across their digital services. You'll support platform development, drive service improvement, and … that align with their digital transformation goals. ServiceNow Administrator Responsibilities Lead the development and continuous improvement of the ServiceNow platform Own and manage the ITSM roadmap, aligning with business priorities and transformation goals Configure and maintain workflows, automation, and integrations across ITIL processes Deliver performance insights via dashboards, reporting, and More ❯

Responsibilities: Design and develop self-hosted ServiceNow instances in support of an on-prem environment supporting the USAF. Support configuring, developing, and optimizing ServiceNow ITSM capabilities within the platform. Act as a key contributor with integrations and data within the ServiceNow system. Provide technical specification and implementation of ServiceNow integrations … CND), CCNA Security, Red Hat Certified System Administrator (RHCSA), etc) Advanced experience with ServiceNow implementations. Experience with development and implementation of ServiceNow ITOM and ITSM modules - Incident Management, Problem Management, Configuration Management. Advanced level understanding of ServiceNow required. Advanced level programming skills. A fundamental understanding of ITSM, ITIL and CMDB … Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic Demonstrated skill to implement on time to a Project schedule, and able to handle multiple priorities in a fast-moving environment. JavaScript/AngularJS development experience. System integration experience using web More ❯

shift and approaches Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments. Communicating technical information to both … or IT work outside of degree would be beneficial. Presenting to groups of people. Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of Windows 7 & 10 environments. Qualifications Essential A More ❯

on CPD to maintain professional status/accreditation. Strong understanding of tooling associated with infrastructure services management such as Endpoint Protection, IT Service Management (ITSM) platforms, and a range of security tools. Experience and knowledge of managing applications and infrastructure within the Cloud. Be able to demonstrate the ability to More ❯

user support services and vendor relationships, the role ensures technology reliably supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line … colleagues including Infrastructure, HR, Finance, and Project Delivery to ensure IT support aligns with broader organisational needs. Work closely with the Head of IT Service Management to ensure a joined-up approach to service delivery and improvement. About You To be successful in this role you will need to have More ❯

purpose/summary Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/requirements Understand the current as is processes Requirement specification for enhancement requests … for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target … the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA's in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating More ❯

Purpose/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement requests … for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target … the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA's in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating More ❯

their journey - our client is happy to consider an enthusiastic IT Graduate who can grow into the role with full training given. Someone with ITSM/Halo would be ideal - there is little coding and development but more configuration. The successful candidate will lead a new ITSM/PSA solution … critical in ensuring the successful setup, optimisation and maintenance of Halo PSA. The ideal candidate will have in-depth experience of Halo PSA, Halo ITSM, or Halo Service Desk and will have previous knowledge of being able to create customer workflow & Processes, and also experience integrating … with other 3rd party systems. Ideal experience/qualifications - Experience in implementing and managing ITSM/PSA solutions, preferably HALO PSA Understanding of IT service management and professional services automation principles Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

that all changes to IT services and systems are reviewed to minimise the impact to our users. Service Improvement: Continuously evaluate and improve IT Service Management processes, identifying areas for enhancement in efficiency, quality, cost-effectiveness and added value. Performance Management: Provide regular reports and updates on service performance, issues … following attributes: Education: ITIL Foundation (V4 preferred), ITIL Expert, or other service management-related qualifications/experience. Experience: 5+ years of experience in IT service management, with at least 2 years in a managerial or leadership role. Knowledge: Understanding of IT infrastructure, service management processes, and ITIL practices. Communication: Excellent More ❯

workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ … countries on a variety of software, hardware, and networking issues. In this critical role, the technician will work side by side with the ITSM Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between … of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ … countries on a variety of software, hardware, and networking issues. In this critical role, the technician will work side by side with the ITSM Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between … of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate More ❯

As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on … supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and effective service for Two Circlers in our 9 regional offices and remotely Maturing our overall service approach … the Service Lifecycle Quality incident and problem management Demonstrable passion for Service Excellence, with a strong customer focus Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well More ❯

Job Title: Senior Project Manager - ServiceNow ITSM & Infrastructure Projects Location: Hybrid - Chicago, IL Job Type: Contract Reports To: PMO Director 70-90/hour Key Responsibilities: • Lead and manage large-scale ServiceNow ITSM projects with a strong focus on IT Infrastructure and Asset Management • Oversee the discovery and tagging of … and ensure alignment with PMO standards and methodologies Required Experience: • 8+ years of Project Management experience, with at least 4+ years focused on ServiceNow ITSM and infrastructure-related projects • Demonstrated experience with ServiceNow Discovery and CMDB tagging projects • Strong background in IT asset management, lifecycle tracking, and infrastructure modernization • Experience … with large-scale cloud (AWS) initiatives, especially around asset discovery • Proven success in managing Service Desk/ITSM transformation or optimization projects • Skilled in navigating both executive-level strategy discussions and detailed technical implementations • Excellent verbal and written communication skills, capable of translating complex technical concepts for varied audiences • Familiarity More ❯

platform design, strategy, and optimization Collaborate with business and technical teams to deliver scalable, secure, and compliant ServiceNow solutions Own the technical roadmap for ITSM, ITAM, SecOps, GRC, and TPRM modules Guide technical teams on best practices, coding standards, and process governance Design and build workflows, REST/SOAP API … capabilities with business objectives Required Qualifications: 10+ years of hands-on ServiceNow development and solution design (not just end-user experience) Direct experience with ITSM, ITAM, SecOps, and GRC modules (TPRM is a plus) Experience leading technical teams (mentorship, guidance, project leadership - not people management) Strong scripting skills (JavaScript, Glide … Excellent communication skills with the ability to work directly with senior business and IT stakeholders Preferred Skills: Certifications such as: ServiceNow Certified Implementation Specialist (ITSM, ITAM, or equivalent) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL v3/v4 Certification Certified Technical Architect (CTA) Experience with Agile More ❯

for evaluating, improving, and maintaining IT processes in alignment with ITIL best practices in order to ensure the efficiency of IT operations by optimizing ITSM process governance, managing IT assets through the CMDB, and rigorously monitoring performance indicators (KPIs). Analysis and Improvement of IT Processes: Conduct critical analysis of … mapping of IT assets. Establish control mechanisms to ensure the accuracy of CMDB data. Collaborate with technical teams to integrate the CMDB into other ITSM processes (Incident, Change, Problem Management). Supervision of Performance Indicators (KPIs): Define and track relevant KPIs to evaluate the performance of IT processes. Implement dashboards … groups and continuous improvement initiatives. Support teams in implementing new processes. Your profile: Experience: 5 to 10 years of experience in IT process management, ITSM, or IT governance. Technical skills: Excellent mastery of ITIL frameworks. Proven experience in managing and optimizing ITSM processes. Good knowledge of ITSM tools and CMDB More ❯

have a strong capability to manage technical risks and lead the implementation of mitigations. Additionally, you are experienced in working with IT Service Management (ITSM) systems to manage and prioritise workloads, and you excel in producing and maintaining technical procedures and playbooks. Essential Experience: Experience within a Security Operations Centre … risk and lead on implementing appropriate mitigations Experience of managing or leading a technical team or function within an enterprise environment Experience working with ITSM systems to manage and progress workloads using a prioritised approach Excellent interpersonal skills and the ability to work effectively as part of a team Benefits More ❯

various business stakeholders and technical teams. Support system extracts, enhancements, and other ongoing support tasks as appropriate. A firm understanding of IT Service Management (ITSM) processes including Incident, Problem, Risk backlog, and Change Management. Ability to establish post-deployment adoption activities to closely monitor the technical health and performance of More ❯