176 to 200 of 227 Remote ITSM Jobs

experience is mandatory Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Accountabilities Understand the current as is processes Requirement specification for enhancement requests for existing … ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams ? Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes … in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BAs in other ITSM streams Take an active role in customer and stakeholder engagement sessions ? Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating More ❯

AI solutions to support our business success. You will have direct people management responsibilities for a varied, global team of professionals representing the IT Service Management function and will drive a continual improvement culture and mindset. You will own our service improvement plans within the IT Services business, delivering targeted … change management experience. ITIL Foundation certified. SLA and KPI management and the relationship to the user experience. Automation platforms including Power Platform, RPA and ITSM integration. Process ownership and improvement. Management of the end user journey and IT contact channel improvements. Implementation and management of chat bots. Microsoft Power VA … preferred. Desirable: Experience level agreement implementation. Power BI understanding and experience. ITSM tools; Jira, ServiceNow, Freshservice or others. Asset Management experience. Automation planning and implementation across IT service orgs. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. We encourage you to More ❯

Hours: 35 hours per week/hybrid working Closing Date: Sun, 8 Jun 2025 As an Enterprise Architect, youll be responsible for aligning our work in tech with our business mission, strategy, and processes as we grow our plans for More ❯

Operational Acceptance Test Lead Department: QAT Testing Employment Type: Full Time Location: London Compensation: £75,000/year Description Hybrid: Predominantly work from home/on-site in Croydon when required Salary: £75,000 Start Date: Immediately Due to the More ❯

The following skills and experience will be beneficial for this role: Strong background in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in ITIL frameworks, particularly in Incident, Problem, and Knowledge Management (ITIL v3 or v4 … certification preferred). Experience using ITSM tools such as Ivanti/Jira/ServiceNow Strong verbal and written communication skills to engage with diverse stakeholders Some of the benefits that come with this role include: 30 days annual leave entitlement with the option to buy/sell 15% employer pension More ❯

The following skills and experience will be beneficial for this role: Strong background in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in ITIL frameworks, particularly in Incident, Problem, and Knowledge Management (ITIL v3 or v4 … certification preferred). Experience using ITSM tools such as Ivanti/Jira/ServiceNow Strong verbal and written communication skills to engage with diverse stakeholders Some of the benefits that come with this role include: 30 days annual leave entitlement with the option to buy/sell 15% employer pension More ❯

s market presence in the region. Your primary focus will be on establishing and nurturing alliances with key partners within the IT Service Management (ITSM), IT Asset Management (ITAM), and AI SaaS sectors. Your role will be pivotal in leveraging partnerships to enhance our solutions and deliver value to our … a strategic plan to establish and grow partnerships and alliances in the EMEA region, with a focus on Microsoft and other key players in ITSM, ITAM, and AI SaaS. Build and maintain strong relationships with partners, acting as the primary point of contact to facilitate collaboration and joint business opportunities. … future initiatives. What You'll Bring Partnership Experience: Proven experience in developing and managing strategic partnerships, particularly with major players like Microsoft in the ITSM, ITAM, or AI SaaS sectors. Industry Knowledge: Deep understanding of the enterprise IT landscape and key industry trends in IT service and asset management and More ❯

Ivanti ITSM Developer … Month Contract 🚀 Location: London – Hybrid (3 days a week) Type: Initial 6-Month Contract Rate: Up to £500 per day (Outside IR35) Transform IT Service Management in Commodities Trading We are recruiting on behalf of a client in the commodities trading sector who needs an experienced Ivanti ITSM Developer to … chance to make a significant impact on critical systems that power trading operations and enterprise-wide services. Your Role and Impact 💪 As the Ivanti ITSM Developer, you'll have technical ownership and creative freedom to: Architect and implement a comprehensive modernisation strategy Design and build an intuitive, cutting-edge self More ❯

Ivanti ITSM Developer … Month Contract 🚀 Location: London – Hybrid (3 days a week) Type: Initial 6-Month Contract Rate: Up to £500 per day (Outside IR35) Transform IT Service Management in Commodities Trading We are recruiting on behalf of a client in the commodities trading sector who needs an experienced Ivanti ITSM Developer to … chance to make a significant impact on critical systems that power trading operations and enterprise-wide services. Your Role and Impact 💪 As the Ivanti ITSM Developer, you'll have technical ownership and creative freedom to: Architect and implement a comprehensive modernisation strategy Design and build an intuitive, cutting-edge self More ❯

lead Problem management process Propose preventive and improvement actions to reduce future incidents Animate in post-mortem meetings and contribute to the improvement of ITSM processes Documentation and reporting: Keep the knowledge base of incidents and solutions up-to-date Produce regular reports on incident KPIs (resolution time, impact, causes … and impacted users Educate teams on best practices for incident management Your profile: Experience: 3 to 5 years of experience in IT incident management, ITSM, or IT governance. Technical skills: Good Knowledge of ITIL principles (ITIL certification is a plus) Experience with an ITSM tool (ServiceDeskPlus is a plus) Understanding More ❯

modernization effort, contributing to the design, development, and implementation of scoped applications and enhancements across the ServiceNow platform. You will also assist in implementing ITSM best practices and contribute to CMDB, reporting, and overall platform stability and enhancements. Description As a ServiceNow Developer, you will be responsible for building, customizing … and supporting scoped applications, as well as participating in the ongoing improvement of ServiceNow ITSM processes. You'll work closely with stakeholders and team members to gather requirements, design scalable solutions, and maintain high-quality ServiceNow functionality across the platform. The ideal candidate will be a self-starter with experience … in ServiceNow application development, ITSM, and CMDB best practices. Familiarity with reporting and performance analytics is a plus. This individual will demonstrate strong communication skills and attention to detail, with a proven ability to deliver results in a dynamic and fast-paced environment. Position Responsibilities: Develop and support scoped applications More ❯

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing … the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance … upgrades to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and customising workflows and More ❯

B2B IT software company with a global presence and a team of 50 talented individuals. We develop Alemba Service Manager, a powerful, ITIL-aligned ITSM solution and sell to a wide range of public and private sectors including healthcare, local government, utilities, and financial services. With a commitment to innovation … a strong ability to work independently in a remote environment. Persistent, resilient, and eager to learn new tools and techniques. Knowledge & Interest Understanding of ITSM, SaaS, or B2B technology markets is a plus. Interest in contributing to the growth of a small but ambitious organization. What We Offer: Competitive salary More ❯

offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices for IT service management and continuous improvement. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure robust and reliable systems. Ensure compliance with relevant regulations and manage operational … related field. Proven experience in a senior IT management role, ideally within the legal sector or a professional services environment. Strong understanding of IT service management, IT infrastructure, and operations management. Demonstrated ability to implement IT strategies and lead large-scale IT projects. Excellent leadership and team management skills with More ❯

roadmap for the ServiceNow platform, ensuring alignment with business goals and technology vision. Lead platform governance, driving best practices, compliance, and continuous improvement across ITSM, ITOM, HRSD, and related modules. Act as the senior point of accountability for ServiceNow performance, scalability, and value delivery across the enterprise. Build strong relationships … experience and proactive resolution of issues. What you\\\'ll bring: Deep expertise in managing ServiceNow at an enterprise level, with hands-on experience across ITSM and ITOM modules. Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement. Strong stakeholder management skills, with a track record More ❯

solutions, including workflow configurations, custom applications, integrations, and data mapping to optimize system functionality. Configuration Management Lead the configuration of ServiceNow modules such as ITSM, HRSD, CSM, ITOM, and CMDB, ensuring data accuracy and consistency across the platform. Workflow Development Develop complex workflows within ServiceNow, including approvals, notifications, escalations, and … of hands-on experience configuring and customizing the ServiceNow platform Deep Expertise in ServiceNow Proven experience with advanced ServiceNow configuration capabilities across various modules (ITSM, HRSD, CSM, ITOM). Technical Skills Strong understanding of JavaScript, ServiceNow scripting, and data management concepts. Business Analysis Ability to analyze business requirements and translate More ❯

Employer: NFU Mutual Location: Stratford-upon-Avon Salary: Up to £37,000 + 10% annual bonus + benefits package Closing date: 16 May 2025 Data Asset Analyst - 15 Month FTC Take the lead in managing and developing NFU Mutual's More ❯

Permanent - ITSM Specialist - Platform and Development Overview Venn Group are working with a London Borough of Harrow who is looking for an ITSM Specialist - Platform and Development. The post holder will be responsible for ensuring the ServiceNow application continues to meet business requirements and for making sure meaningful and accurate … role will be to support the Service Manager and product teams to identify 'what good looks like', design, and continually develop and improve the ITSM platform and DevOps methodology. About you The successful applicant will have: Experience in ServiceNow administration, enhancing and evolving Harrow's instance, and providing advice and … guidance to all stakeholders whilst driving improvement. Experience and competence in running all ITSM process activities (including but not limited to Incident, Change, Problem, and Major Incident Management). Experience of supplier engagement and performance management and an understanding of the mapping of KPIs and SLAs to performance. Experience and More ❯

Collaborate with internal and external stakeholders to ensure service quality, compliance, and performance. What we're looking for: Significant experience (7+ years) in IT Service Management roles, including 3+ years in leadership or managerial positions. Strong background in ITIL v4 practices - particularly Service Design, Transition, Change, and Release Management. Hands … on experience with enterprise ITSM tools (e.g. ServiceNow, BMC Remedy). Proven ability to manage services and teams in complex, matrixed environments. Confident stakeholder manager, capable of influencing at both operational and senior levels. What's on offer: Flexible hybrid working with up to 40% remote. A professional, team-oriented More ❯

growing, and we are looking for an experienced IT Service Manager to join our team! If you have 8+ years of experience in IT Service Management , a strong background in ITIL processes, security management, and SLA monitoring , this is your chance to work in an international, fully remote environment. Requirements … Degree in Computer Science, IT, or related field. 8+ years of experience in IT Service Management, ideally working with external providers. English (C1+) required , German is a plus. Strong knowledge of ITIL, IT security, capacity & service management. Excellent communication, analytical thinking & problem-solving skills . Key Responsibilities: Manage & coordinate IT More ❯

of risks and help plan for outages or emergencies Keep everyone updated on how services are performing Essential Skills & Experience Strong background in IT Service Management within multi-vendor environments Proven experience managing service providers to agreed SLAs Solid understanding of ITIL framework and processes Strong leadership, communication, and stakeholder … management skills Experience with ITSM tools (e.g. ServiceNow) Ability to manage competing priorities and deliver results under pressure Desirable Familiarity with the UK energy market or Ofgem regulations Awareness of cybersecurity and risk management in IT services If this sounds like an opportunity you are interested in, apply now for More ❯

of risks and help plan for outages or emergencies Keep everyone updated on how services are performing Essential Skills & Experience Strong background in IT Service Management within multi-vendor environments Proven experience managing service providers to agreed SLAs Solid understanding of ITIL framework and processes Strong leadership, communication, and stakeholder … management skills Experience with ITSM tools (e.g. ServiceNow) Ability to manage competing priorities and deliver results under pressure Desirable Familiarity with the UK energy market or Ofgem regulations Awareness of cybersecurity and risk management in IT services If this sounds like an opportunity you are interested in, apply now for More ❯

our customers. At DECSKILL , we're looking for a ServiceNow Tech Lead with strong knowledge in Order Management or other SNOW modules like CSM , ITSM , HRSD , or SPM , to join a high-impact international project delivered by Amadeus in collaboration with external vendors. Location: Remote from Spain (Nearshore) Your Role … to ensure smooth delivery and alignment across teams. ️ Professional Skills (Methods & Processes) Strong knowledge of ServiceNow products (Order Management preferred; also open to CSM, ITSM, HRSD, SPM) Understanding of Project Management processes and SAFe methodology Experience with release management and code versioning best practices Ability to write clear, comprehensive functional More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands … Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to More ❯

Microsoft Active Directory users and computers group policy Strong knowledge of network infrastructure and ideally hold CCNA certification Advantageous system use of ServiceNow or ITSM tools Great customer experience and comfortable to be on the phone for the majority of the day KEYWORDS: 2nd Line IT Support, 2nd Line, 2nd … Line Helpdesk, 2nd Line Technical Support, Technical Analyst, 2nd Level, Level 2 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Level 2 Support Engineer, 2nd Line Support Engineer We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act More ❯