176 to 200 of 362 Remote/Hybrid ITSM Jobs

automation Windows Autopilot deployment experience Exposure to endpoint security tools such as CrowdStrike Falcon or Microsoft Defender Experience with Freshservice or a similar ITSM platform Experience with compliance and security tools such as Drata, & Aikido advantageous Awareness of SOC 2, Cyber Essentials Plus or ISO 27001 Understanding of email authentication ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

will maintain the CMDB, ensure data quality, and drive improvements to support service delivery and decision-making. The role requires strong ITIL/ITSM knowledge, SIAM understanding, stakeholder engagement, and the ability to collaborate with suppliers and internal teams. Capgemini offers hybrid working, inclusive culture, and a focus on wellbeing. ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

pressure and challenging environments. Excellent organisational and problem solving skills. Team player with the ability to motivate others. Demonstrating the ability and understanding of ITSM tools, generating service reports and interpreting data. Desirable Defence or Public Sector Experience. Security Clearance is required ideally to SC level. Ability to travel both ...

cost control, and supporting audits. Applicants should hold UK security clearance or be willing to obtain it, with 2+ years in ITAM and strong ITSM tool experience including ServiceNow and #J-18808-Ljbffr ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven ITSM Manager to ensure the consistent … standards such as GDPR, ISO 27001, and SOX Qualifications Skills, Education & Qualifications: 5+ years working in a ITSM role Proven experience in IT service management, service assurance, or IT operations Experience managing service performance in complex, multi-vendor environments Excellent analytical, communication, and stakeholder management skills Familiarity with audit processes ...

Experience operating within Network Operations Centre (NOC) and/or Security Operations Centre (SOC) environments. * Proven incident, problem and change management experience using enterprise ITSM tooling. * Experience using monitoring, logging and SIEM tools to support operational services. * Strong scripting and automation skills using PowerShell, Python, Shell scripting or similar technologies. ...

documentation skills Desirable Criteria Experience with monitoring and logging platforms such as Zabbix & Grafana or similar Experience integrating infrastructure platforms with ServiceNow or similar ITSM tooling Familiarity with Atlassian products such as Jira and Confluence Strong collaborative working and stakeholder management skills Find out more about our organisation and values ...

Public Trust Clearance. (No C2C/No Third Parties) Key Skills Required: ServiceNow (Change & Requested Item Management) Change & Configuration Management Change Control Board (CCB) ITSM/ITIL CMDB & Configuration Items (CI) Incident & Release Management Audit Readiness & GAO Compliance EHR/Healthcare IT (Preferred) Experience: 2 5 Years Bachelor's Degree ...

incidents in a large IT organisation. Proven ability to lead incident response and make clear, prioritised decisions in high-impact situations. Experience using IT service management tools such as ServiceNow or Jira. Experience of on-call working, ideally including Duty Management responsibilities. Clear written and verbal communication skills, including reporting ...

environment Hands-on experience with HCM software, so you understand the core concepts. Workday is a plus, but not essential to start Strong IT service management experience, including incident and change management Understanding of access and security governance, data governance and audit readiness Confident communicator who can build enthusiasm ...

network monitoring tools, including SolarWinds and Sentinel. Experience building and maintaining physical and virtual networks. Familiarity with Avaya telephony and network security. Understanding of ITSM and ISO 20000 principles. Strong troubleshooting, technical documentation and problem-solving skills. Ability to independently own technical tasks and work effectively with stakeholders and suppliers. ...

requirements from BA’s and Stakeholders into effective solutions Technologies it’s useful to know include: Laravel, C#, Knockout.js Bonus points forexposure to IT service management tools such as ServiceNow and experience working within a fast-paced SME environment What you’ll get Salary: £50-60,000 for experienced ...

Root-Cause Discipline: A strong bias toward permanent fixes and preventing repeated short-term restoration. Tech Tooling: Proficiency with Jira, Azure DevOps, Confluence, and ITSM tooling. Experience in aviation, airline operations, airport logistics, or transport environments. Knowledge of core systems of record (e.g., AIMS, AMOS) and modern integration patterns (APIs ...

Root-Cause Discipline: A strong bias toward permanent fixes and preventing repeated short-term restoration. Tech Tooling: Proficiency with Jira, Azure DevOps, Confluence, and ITSM tooling. Experience in aviation, airline operations, airport logistics, or transport environments. Knowledge of core systems of record (e.g., AIMS, AMOS) and modern integration patterns (APIs ...

Checkov AWS event and API integration patterns Container and image build platforms, and artefact repositories Integrating CI/CD platforms with ServiceNow or similar ITSM tools Observability, platform resilience and release evidence capabilities What's in it for me? Up to £650 per day (Inside IR35). A 12-month ...

facilitation, and stakeholder management skills Desired Skills: ServiceNow platform experience Experience working with one or more of: SPM, SAM/HAM, CMDB, BCM, SecOps, ITSM, IRM, HRSD, Employee Experience/Portals CSPO, SAFe POPM, or equivalent certification Experience supporting digital transformation and platform modernization initiatives Only candidates available and ready ...

service operations Any other duties as and when required commensurate with organisationalposition Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Experience of working in agile Delivery Manager capacity - guiding Dev teams … together with a proactive approach to problem solving. Ability to work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent and seamless … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential Criteria Experience in a customer service ...

Qualifications Delivery Location: Manchester or Rotherham – Hybrid Job Level: IC20 (Specialist) This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management Analyst About Pearson At Pearson, we add life to a lifetime of learning so everyone … fast-paced technology environment, managing competing priorities and collaborating with different teams to maintain reliable services. Essential Skills & Experience Experience working in IT Service Management, Service Delivery, Application Support or Technical Support. Practical experience investigating and resolving technical or operational service issues. Good understanding of ITIL practices and service management ...

best of underlying services Demonstrate knowledge of the life cycle or capability elements of itil (information technology infrastructure library), or comparable itsm framework Be responsible for overall governance of the management of live services both through suppliers and in-house. Promote, implement and manage itil or relevant best practice ...

IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation. #J-18808-Ljbffr ...

Atlas Technica in London, United Kingdom – remote is seeking a Service Management Analyst to join the Service Management team. This proactive, client-facing role improves service performance, drives accountability, and coordinates cross-functional resolution of ...