176 to 200 of 337 Remote ITSM Jobs

to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis More ❯

ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

development blockers. Document High-Level Design artefacts and propose solutions. Identify improvement opportunities and contribute to platform health management. What we’re looking for: Expert proficiency in ServiceNow , including ITSM, ITOM, or relevant modules. Proven experience as a Solution or Technical Architect in ServiceNow. Strong experience leading technical teams and managing delivery decisions. Excellent problem-solving, communication, and documentation skills. More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

have good knowledge and experience within: Public Cloud (AWS, Azure, GCP) Cloud Strategy (Migrations, Optimisations, Adoptions) DevOps Methodology (DevX, Agile) Client Facing Skills (Consulting, Pre-Sales) Delivery (PM, Scrum, ITSM) What’s in it for you? £4k annual bonus Free Certification Scheme (AWS, Azure, Agile) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks) Travel expenses More ❯

work in a variety of environments, building on your expertise whilst delivering first-class customer service. Key Responsibilities: You’ll proactively monitor ticket queues in our IT Service Management (ITSM) System and resolve issues and requests within agreed SLAs, providing regular updates to tickets and end users. You’ll maintain user accounts and authentication methodologies on a wide range of More ❯

Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader More ❯

position, focused on operational excellence and driving service improvement. Experience working in a customer-facing service desk role in a software or SaaS business. Familiarity with Zendesk or similar ITSM tools. Exposure to service improvement projects or initiatives (e.g. launching a self-service portal or improving ticket triage workflows). Participation in or support for audit/compliance processes. Experience More ❯

accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise … environments IT Configuration Manager – Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you’re an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. More ❯

accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise … environments IT Configuration Manager – Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you’re an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document More ❯

and business change projects. Experience with systems implementation, system changes and upgrades, data migration, and stakeholder engagement. Skills: Strong communication, documentation, and project governance skills. Proficiency in tools like ITSM, Project Management toolsets. Qualifications : PRINCE2, APM, P3M, ITIL or PMI are a bonus but not essential—your experience and approach matter most. What’s in it for you? At Freebridge More ❯

effectively with technical and business stakeholders. Strong organisational and multitasking abilities with attention to detail. Proactive, self-motivated, and eager to learn. Desirable Skills Additional ServiceNow certifications, particularly in ITSM, FSM, Asset Management, or Walk-Up Experience . Ability to read and understand JavaScript . Basic understanding of ServiceNow integrations between instances. Experience in IT Asset Management or Device Lifecycle More ❯

party applications Design, develop, and maintain custom code for all ServiceNow modules ServiceNow Consultant - Required Experience 3+ years' experience in ServiceNow Architect roles Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Experience in the BCM & TPRM modules Client-facing roles and excellent communication skills Interviews: October 2025 Start Date: November 2025 How to Apply More ❯

party applications Design, develop, and maintain custom code for all ServiceNow modules ServiceNow Consultant - Required Experience 3+ years' experience in ServiceNow Architect roles Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Experience in the BCM & TPRM modules Client-facing roles and excellent communication skills Interviews: October 2025 Start Date: November 2025 How to Apply More ❯

technical solutions. Strong troubleshooting skills and ability to resolve complex technical problems. Desirable: At least 3+ years' experience with the ServiceNow platform, specifically in the SPM module. Familiarity with ITSM and broader ServiceNow platform functionalities. More ❯

AI governance, platform compliance, and data quality. What You’ll Bring Proven Head of or Lead Product Owner experience in ServiceNow (MSP or SaaS environment). Strong knowledge of ITSM/ITOM and ServiceNow enterprise modules. Background in AI-powered automation, productisation, or intelligent workflows. Excellent leadership and stakeholder management skills. This is an exceptional opportunity to shape a next More ❯

roadmap , ensuring alignment with wider business objectives. Lead a talented product and platform team, fostering innovation and collaboration. Oversee the design, deployment, and optimisation of enterprise ServiceNow solutions across ITSM, ITOM, SecOps, HR, and CSM. Drive innovation by integrating Agentic AI and intelligent automation into the ServiceNow ecosystem. Champion adoption and best practice across the organisation, maximising value from the More ❯