Leeds, England, United Kingdom Hybrid / WFH Options
Fruition Group
accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in ITServiceManagement (ITSM), with proven experience managing or designing CMDBs within enterprise … environments IT Configuration Manager – Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you’re an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. More ❯
bradford, yorkshire and the humber, united kingdom Hybrid / WFH Options
Fruition Group
accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in ITServiceManagement (ITSM), with proven experience managing or designing CMDBs within enterprise … environments IT Configuration Manager – Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you’re an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. More ❯
Stevenage, England, United Kingdom Hybrid / WFH Options
Akkodis
standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document More ❯
King's Lynn, Norfolk, England, United Kingdom Hybrid / WFH Options
Reed
and business change projects. Experience with systems implementation, system changes and upgrades, data migration, and stakeholder engagement. Skills: Strong communication, documentation, and project governance skills. Proficiency in tools like ITSM, Project Management toolsets. Qualifications : PRINCE2, APM, P3M, ITIL or PMI are a bonus but not essential—your experience and approach matter most. What’s in it for you? At Freebridge More ❯
effectively with technical and business stakeholders. Strong organisational and multitasking abilities with attention to detail. Proactive, self-motivated, and eager to learn. Desirable Skills Additional ServiceNow certifications, particularly in ITSM, FSM, Asset Management, or Walk-Up Experience . Ability to read and understand JavaScript . Basic understanding of ServiceNow integrations between instances. Experience in IT Asset Management or Device Lifecycle More ❯
Warwickshire, England, United Kingdom Hybrid / WFH Options
X4 Technology
party applications Design, develop, and maintain custom code for all ServiceNow modules ServiceNow Consultant - Required Experience 3+ years' experience in ServiceNow Architect roles Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Experience in the BCM & TPRM modules Client-facing roles and excellent communication skills Interviews: October 2025 Start Date: November 2025 How to Apply More ❯
royal leamington spa, midlands, united kingdom Hybrid / WFH Options
X4 Technology
party applications Design, develop, and maintain custom code for all ServiceNow modules ServiceNow Consultant - Required Experience 3+ years' experience in ServiceNow Architect roles Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Experience in the BCM & TPRM modules Client-facing roles and excellent communication skills Interviews: October 2025 Start Date: November 2025 How to Apply More ❯
technical solutions. Strong troubleshooting skills and ability to resolve complex technical problems. Desirable: At least 3+ years' experience with the ServiceNow platform, specifically in the SPM module. Familiarity with ITSM and broader ServiceNow platform functionalities. More ❯
Champion AI governance, platform compliance, and data quality. What Youll Bring Proven Head of or Lead Product Owner experience in ServiceNow (MSP or SaaS environment). Strong knowledge of ITSM/ITOM and ServiceNow enterprise modules. Background in AI-powered automation, productisation, or intelligent workflows. Excellent leadership and stakeholder management skills. This is an exceptional opportunity to shape a next More ❯
AI governance, platform compliance, and data quality. What You’ll Bring Proven Head of or Lead Product Owner experience in ServiceNow (MSP or SaaS environment). Strong knowledge of ITSM/ITOM and ServiceNow enterprise modules. Background in AI-powered automation, productisation, or intelligent workflows. Excellent leadership and stakeholder management skills. This is an exceptional opportunity to shape a next More ❯
Northern Ireland, United Kingdom Hybrid / WFH Options
Hydrogen Group
roadmap , ensuring alignment with wider business objectives. Lead a talented product and platform team, fostering innovation and collaboration. Oversee the design, deployment, and optimisation of enterprise ServiceNow solutions across ITSM, ITOM, SecOps, HR, and CSM. Drive innovation by integrating Agentic AI and intelligent automation into the ServiceNow ecosystem. Champion adoption and best practice across the organisation, maximising value from the More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
ServiceNow platforms within an MSP or SaaS environment. Strong leadership capabilities with a track record of managing and motivating diverse teams. Deep understanding of ServiceNow enterprise modules such as ITSM Pro, ITOM, SecOps, CSM, HR, and Risk, including platform architecture. Knowledge of Agentic AI, including autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Proven ability to shape product More ❯
Telford, England, United Kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
Liverpool, England, United Kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
Worthing, England, United Kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
newport, midlands, united kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
Worthing, east anglia, united kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
livingston, central scotland, united kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
broughton, central scotland, united kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
birkenhead, north west england, united kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
dunfermline, north east scotland, united kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯
old swan, north west england, united kingdom Hybrid / WFH Options
HM Revenue & Customs
/25 About the Roles As a Senior ITService Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of ITServiceManagement, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of ITServiceManagement within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (ITServiceManagement). Experience with servicemanagement information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯