201 to 225 of 362 Remote/Hybrid ITSM Jobs

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

operational handover. Work with colleagues across the Support Team to improve processes, tools and service reliability. Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning. Training Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week ...

performing teams and strategic service partnerships. What you'll bring Significant experience leading service management and operational teams in large global organisations. Expertise in ITSM, operational governance and service lifecycle management. Experience modernising service desk functions through automation, AI and self-service capabilities. Knowledge of Site Reliability Engineering ...

performing teams and strategic service partnerships. What you'll bring Significant experience leading service management and operational teams in large global organisations. Expertise in ITSM, operational governance and service lifecycle management. Experience modernising service desk functions through automation, AI and self-service capabilities. Knowledge of Site Reliability Engineering ...

collaborative, entrepreneurial mindset that fits Techary’s culture of agility and execution. What we’d also value Experience in IT procurement, asset management, ITSM, or supply chain software Experience working with regulated customers Exposure to AI features in production products, particularly where they support search, data enrichment or decision-making ...

life balance . Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

security Day to day contact with outsourced ICT providers or key service providers Certification in information security, technology risk, audit, cyber security, ISO27001, IT service management or operational resilience Broader corporate awareness spanning health and safety, ICT systems, information management, data protection, procurement and outsourcing oversight #J-18808-Ljbffr ...

leadership and sector ownership• Work within Capgemini’s strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certifications• ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial)• Proven experience working on:o At least one large global/international ServiceNow implementation, ORo Multiple ...

administration via ST04, HANA Cockpit & HANA Studio Upgrades & Maintenance: Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Service Management: Experience utilizing ITSM tools (eg, ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Desirable/Preferred Skills (Market Advantage) Familiarity with SAP BTP (Business Technology Platform) connectivity ...

that we can develop flexible and innovative ways to train Deliver deliver in-person and remote training to high standards, globally Follow relevant IT service management processes Keeps abreast of current and emerging training and developmental research, learning and motivation theory, new methods and techniques of training Mentor junior team ...

knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data‐rich organisations. Experience supporting large‐scale transformation, remediation ...

telemetry-driven insightsHands-on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practicesDeep understanding of incident management processes, ITSM standards, and ITIL principlesKnowledge of resilience design patterns, high availability, and fault-tolerant architecturesFamiliarity with AI/ML-driven approaches for operational efficiency and system reliabilityAbility ...

adoption in ServiceNow projectsSupport knowledge management and related internal initiativesRequirements12+ years of experience delivering complex ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, and CSMDeep knowledge of ServiceNow architecture, integrations, and development best practicesProven leadership skills with experience in mentoring and influencing teamsStrong analytical and problem-solving skillsServiceNow ...

adoption in ServiceNow projectsSupport knowledge management and related internal initiativesRequirements12+ years of experience delivering complex ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, and CSMDeep knowledge of ServiceNow architecture, integrations, and development best practicesProven leadership skills with experience in mentoring and influencing teamsStrong analytical and problem-solving skillsServiceNow ...

continuous improvement, security, and customer-focused service delivery. We would love to hear from you if you have: Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/ ...

sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description We are looking for a skilled and results-oriented ITSM Process Controller, dedicated to an ASPIRE Managed Service customer - Department of Energy Security and Net Zero-Provision (DESNZ). This is a hybrid role, which … delivered from within the United Kingdom, with occasional travel to the customer site in London. All applicants must be eligible for Security Clearance. The ITSM Process Controller will be accountable for the day-to-day operation of Incident, Request, Change, Configuration and Knowledge Management processes, whilst provides oversight of service ...

smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team to deliver outstanding customer experiences.If you're passionate about leading with purpose, building strong teams … fostering a customer-first culture.* **Oversee Releases & Upgrades**: Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.* **Embed ITSM Practices**: Drive consistency and effectiveness in support through structured incident, problem, and change management processes.* **Manage Hosted Services**: Act as the main liaison with our external ...

requests, and knowledge management. Good understanding of ITIL principles and experience working within an ITIL-based service management environment. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Strong analytical, organisational, and problem-solving skills. Excellent communication and stakeholder management skills, with the ability ...

governance, KPI reporting, and continuous improvement across a complex, multi-vendor landscape. This role requires strong communication, relationship-building with business leaders, and deep ITSM expertise. #J-18808-Ljbffr ...

service acceptance criteria, support models, ownership, documentation, monitoring, and funding are established before services go live. About You You will be an accomplished IT Service Management professional with a proven track record of leading business-critical services, driving service excellence, and developing high-performing service teams. Essential Skills & Experience Significant … experience managing a portfolio of business-critical IT services. Proven leadership experience managing and developing Service Desk teams. Strong experience with IT Service Management (ITSM) platforms and service improvement initiatives. Demonstrable success delivering automation, AI-enabled service improvements, and operational efficiencies. Extensive experience managing service performance, governance, customer experience, risk ...

November/December 2026. ServiceNow Architect with strong Telecommunications Service Operations Management (TSOM) experience. Leading the design + implementation of ServiceNow modules including: ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, CMDB, discovery + custom applications. Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers), ServiceNow scripting (JavaScript, Glide, Flow ...