226 to 250 of 382 Remote/Hybrid ITSM Jobs

Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between ...

switching experience across office and data centre networks. Hands-on experience working within data centre operations. Experience using ServiceNow, SolarWinds or similar monitoring and ITSM tools. Willingness to work onsite in Gosport for around two days per week. It would be great if you had: Cisco CCNA or CCNP certification. ...

teams across the engagement portfolio Essential Skills & Experience for the ServiceNow Delivery Manager: Strong experience managing ServiceNow projects and enterprise engagements Experience across ServiceNow ITSM, ITOM, ITAM and Platform workflows Strong understanding of ServiceNow solution design, architecture and integrations Experience leading large and complex delivery teams and client engagements Strong ...

teams across the engagement portfolio Essential Skills & Experience for the ServiceNow Delivery Manager: Strong experience managing ServiceNow projects and enterprise engagements Experience across ServiceNow ITSM, ITOM, ITAM and Platform workflows Strong understanding of ServiceNow solution design, architecture and integrations Experience leading large and complex delivery teams and client engagements Strong ...

range of change initiatives Certifications: • Certified Implementation Specialist (CIS) HRSD • Certified Technical Architect (CTA) Preferred • ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist (CIS) ITSM or ITOM • Certified Application Developer ...

company. Experience managing a major incident through to a post-mortem and RCA. Familiarity with ticketing systems like Jira, JSM, or Zendesk, and with ITSM and reporting/BI solutions. Nice-to-haves: 1-2 years in payments, or a strong B2B/SaaS background as a substitute. ...

platform architecture and ecosystem . Strong experience across ServiceNow implementation, configuration, integration and platform design. Knowledge of multiple ServiceNow modules/workflows such as ITSM, ITOM, CSM, HRSD or related platform capabilities . Strong understanding of REST/SOAP APIs, integrations, data architecture and security . Experience establishing ServiceNow governance ...

integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases ...

team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL v3/v4, Service Desk Manager) Experience of using ITSM tools (e.g. ServiceNow) to manage team activity including creating reports Experience with: Microsoft products such as Office 365 and Teams AVD Active Directory Azure AD Microsoft … file serving etc.) Experience with printing in a network environment Affinity with technology and computer systems Hardware experience. Microsoft accreditation Experience of the ITSM lifecycle Degree in technical or related discipline Experience of working within a professional services organisation We reserve the right to close this role before the date ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## What you’ll bring* Solid experience in supporting, configuring, and enhancing **enterprise or mission‐critical applications**, ideally within telecoms, control … environments (e.g. AWS).* Exposure to MCX/MCPTT, control‐room platforms, or emergency services communication systems.* Familiarity with Jira Service Management or other ITSM tooling.* Knowledge of enterprise IT services such as Active Directory, KMSPKI, and monitoring tools.* Exposure to DevOps or CI/CD practices.* Industry certifications (e.g. ...

service visibility, improve risk and impact assessment, and enhance overall service performance across the SIAM ecosystem. Your skills and experience Proven experience in IT Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment. Strong understanding of ITIL best practices … able to exercise sound judgement when assessing configuration risks, data integrity issues, service dependencies, and business impacts. Experience using ServiceNow or similar IT Service Management tools to manage CMDBs, service asset records, configuration governance, reporting, audits, and service management activities. Experience of driving continual service improvement initiatives, enhancing configuration management ...

strengthen service visibility, improve risk and impact assessment, and enhance overall service performance across the SIAM ecosystem.Your skills and experienceProven experience in IT Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment.Strong understanding of ITIL best practices, particularly Service … motivated, and able to exercise sound judgement when assessing configuration risks, data integrity issues, service dependencies, and business impacts.Experience using ServiceNow or similar IT Service Management tools to manage CMDBs, service asset records, configuration governance, reporting, audits, and service management activities.Experience of driving continual service improvement initiatives, enhancing configuration management ...

Government Digital Service Standard ( cloud services (AWS or Azure or Google Cloud) Competencies: You will have extensive experience in the following: IT Service Management (ITSM) IT Service Design Track record of managing 1 or more IT services over 3 year period Defining and delivering on SLAs and making service improvements ...

leading IT workstreams within M&A transactions, including pre-deal due diligence, integration planning, and post-merger execution.* Strong background in IT service management (ITSM), including CSAT ownership, escalation management, and SLA governance.* Experience as a business-facing technology leader, comfortable operating as a senior point of contact ...

development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About … ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk ...

leading Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service ...

leading Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service ...

Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly.* Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.* Experience analysing incident trends ...

PRINCE2 or ITIL would be beneficial. FURTHER INFORMATION Company Description Marval Software, founded in 1989, is a global provider of enterprise IT Service Management (ITSM) software focused on transforming service management for organizations of all sizes. Drawing on decades of ITSM experience, the company delivers solutions that streamline operations, improve … full-time remote role for a Project Manager at Marval Software. The Project Manager will oversee the planning, execution, and delivery of ITSM and integrations-related projects, coordinating cross-functional teams and resources to meet timelines, budgets, and quality standards. Daily responsibilities include defining project scope and requirements, creating detailed ...

brand-new SIAM service integration function and outlining a clear roadmap for service delivery across international entities. The position requires expertise in SIAM, IT service management, and cross-functional delivery, with a strong emphasis on setting up and coordinating service integration across multiple regions. #J-18808-Ljbffr ...

IT strategy while hands-on resolving complex issues. This role progresses toward IT Manager and requires leadership, strong stakeholder management, and deep knowledge of ITSM platforms. Hybrid role with travel to Kent and London offices as needed. #J-18808-Ljbffr ...

across multiple functions, service operations, and engineering execution, ensuring scalable, automated, and user-centric service experiences across IT, workplace and functional domains. While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance. This position reports … essential requirements of the job include: Minimum of 5 years of hands-on experience as Product owner, Platform Owner, or ServiceNow lead. Proven ServiceNow ITSM implementation experience, including UI’s such as Employee Service Centre. Strong ability to translate business needs into technical requirements and strong analytical and problem-solving ...

/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service integration If you know your way around IT service management, cross-functional delivery, and keeping complex operations running smoothly across international entities, this might be right up your street. We work hard, but we keep ...

least 2 years of project management experience within IT) to deliver changes and improvements. Experience of Kanban, Scrum and Waterfall frameworks. ITIL or ITSM experience preferred (ITIL Foundation would be desirable). Understanding of Waterfall, AGILE, and PRINCE2 methodologies. PRINCE2 – Foundation (required). AGILE – CSM (desirable). #J-18808-Ljbffr ...

/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service integration If you know your way around IT service management, cross-functional delivery, and keeping complex operations running smoothly across international entities, this might be right up your street. We work hard, but we keep ...