276 to 300 of 397 Remote/Hybrid ITSM Jobs

with stakeholders, development teams, and automation specialists to drive innovation across customer platforms. Their ideal candidate would be experienced in: • ServiceNow Architecture & Solution Design • ITSM, ITOM, HRSD • ServiceNow Integrations & Custom Applications • JavaScript, HTML, CSS • Technical Leadership & Stakeholder Management • ServiceNow CAD/CIS Certifications (preferred) What's in it ...

retrieval-augmented generation and human-in-the-loop patterns. Experience building secure integrations with enterprise APIs, repositories, cloud services, CI/CD, observability or ITSM platforms. Experience creating evaluation frameworks for agent quality, task completion, safety, reliability, latency and cost. Strong understanding of agent security, including workload identity, least privilege ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

life-cycle. As a ServiceNow Engagement Manager, you must have the following experience: 2+ years delivering ServiceNow projects Strong understanding of the ServiceNow platform (ITSM, ITOM, CSM, HRSD, etc) Ability to lead and deliver multiple projects concurrently Strong stakeholder management skills Ideally experience working in a Consultancy/Partner environment ...

this client-facing role, you will work with stakeholders, partners, and project teams, drive UAT, and contribute to continuous process improvement across HRSD, CSM, ITSM or #J-18808-Ljbffr ...

offers a hybrid Enterprise Architect role focused on the ServiceNow platform. You will own the platform architecture, governance and roadmap for CMDB/CSDM, ITSM, CSM, FSM and ITOM, ensuring a scalable, well-governed service across the organisation. The role requires strong communication with executives and technical teams to drive ...

Define solution architecture across Microsoft platforms, infrastructure and applications Support migration, integration and modernisation across M365, data, hosting and identity Provide technical leadership across ITSM, networking and wider transformation workstreams Requirements An independent consultant Strong Solution Architect/Technical Lead experience across a broad Microsoft environment Experience spanning M365, application ...

partner ecosystem. You will turn Lansweeper's market-leading IT Asset Intelligence data into a competitive product advantage for technology partners across Cybersecurity, ITSM, SAM, and CMDB automation markets. Your mandate is twofold: accelerate revenue from existing ISV partnerships and capture new high-impact opportunities — with a primary focus ...

outcomes. Engaging C-suite executives and senior stakeholders as a trusted advisor. Creating and winning multi-million-pound opportunities across the ServiceNow portfolio, including ITSM, ITOM, HRSD, CSM, SecOps and industry solutions. Collaborating with consulting, alliances, solution architecture, delivery, and partner teams to develop differentiated solutions. Identifying opportunities to extend ...

John Lewis Partnership seeks a Product and Operations Lead - ServiceNow to own the multi-year ServiceNow roadmap, focused on ITSM and CMDB, and to optimise business value through offshore delivery partners. You will build strong stakeholder relationships, champion platform adoption, and drive automation and integrations across key systems ...

working arrangement. You will define architecture across Microsoft platforms, drive migrations and modernisation across M365, data, hosting and identity, and provide technical leadership across ITSM and networking within a major transformation program. The role requires an independent consultant capable of navigating a complex, large-scale technology transformation and #J ...

defect resolution, and work with stakeholders to drive root-cause analysis and post-mortems. The role requires ITIL knowledge, SQL understanding, and experience with ITSM tools in Agile environments. The successful candidate will participate in a 24/7 on-call rota, contribute to knowledge bases, and help maintain platform ...

Service Delivery and Support Manager - Leading Investment Bank - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Major Incident Management, ServiceNow, Ivanti, Jira, Microsoft Intune, SCCM, Active Directory, Group Policy, Windows 11, Microsoft Teams, Microsoft 365, Endpoint Management) Are you an experienced Service Delivery Manager or IT Support Manager … within a demanding financial services environment? This is an opportunity to take ownership of service delivery across a sophisticated investment bank, combining people leadership, ITSM, major incident management and continuous improvement. Our client is an established investment bank with a sophisticated technology environment supporting critical business operations. As part ...

hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing incidents and service requests through the IT Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access … fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Ready to Make an Impact? Apply today and help us deliver exceptional technology services that keep South ...

IT Service & Operations Manager - Deputy Principal Are you an experienced IT professional with a strong background in IT service management, infrastructure and technology operations? MCS Group are delighted to be recruiting for an IT Service & Operations Manager on behalf of Tourism Northern Ireland. The Organisation Tourism Northern Ireland is responsible … effective delivery, governance and continual improvement of Tourism NI's IT services and operations. This is a broad technology leadership role covering IT service management, cloud infrastructure, cyber security, supplier and contract management, service transition and people leadership. You will provide technical direction to a multi-skilled IT team while ...

service levels meet business needs and manage external partners across infrastructure, networks and security controls. The role focuses on delivering reliable IT services, embedding ITSM and driving improvements while supporting a hybrid operating model. #J-18808-Ljbffr ...

full lifecycle Server OS management, including image creation, OS configuration management, patching, compliance, file share management, infrastructure automation, and integration with enterprise IT service management platforms. The ideal candidate will help mature and automate end-to-end server provisioning and lifecycle operations, ensuring systems are standardized, secure, and supportable. … Experience with Windows Server administration and SMB file share management Familiarity with Azure infrastructure services and landing zone concepts Experience with ServiceNow, CMDB processes, ITSM workflows, or automation integrations Strong Python skills Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. ...

SLAs, and drive continuous improvement. The role partners with project managers to deliver reliable IT services. You will lead incident and problem management, configure ITSM workflows, dashboards, and a knowledge base, and collaborate with internal teams to ensure high-quality support and user satisfaction. #J-18808-Ljbffr ...

opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering value through effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...

Hargreaves Lansdown is seeking a Service Assurance Manager to lead the Service Assurance team and govern IT service management across heritage systems, cloud services and integrated third party platforms from our Bristol head office. You will drive major incident leadership, ensure risk and audit engagement, and partner with Cloud Operations ...

Capgemini is seeking a Service Catalogue Lead to steer governance, standardisation and continual improvement of our Service Catalogue. The role involves collaborating with Service Owners, operational teams, and stakeholders to ensure offerings are accurate, accessible ...

data analysis methodologies. (Essential) Advanced knowledgeofdata visualisationtools, preferably Power Bi. (Desirable) Knowledge working with SQL queries (Essential) Strong understanding of IT Service Management (ITSM) processes including Incident, Problem, Change and Service Request Management. (Essential) Knowledge of Service Performance Management frameworks, KPIs, SLAs and operational governance. (Essential) Knowledge of data governance ...

focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...

starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework. You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

observability landscape - events, metrics, logs, traces - and a clear-eyed view of what AIOps genuinely delivers versus what the marketing says. Enterprise-scale ITSM/CMDB and event management experience. Enough applied ML awareness (anomaly detection, event correlation) to evaluate vendor claims. If this role is of interest and would ...