51 to 75 of 109 Remote/Hybrid ITSM Jobs

What You’ll Bring • Proven expertise in data architecture, BI, and analytics across B2B and telecoms. • Strong understanding of CRM/CPQ, PPM, and ITSM data flows. • Advanced skills in SQL, data modelling, and visualisation (Power BI, Tableau, Looker). • Able to quickly turn business needs into clear, effective data ...

What You’ll Bring • Proven expertise in data architecture, BI, and analytics across B2B and telecoms. • Strong understanding of CRM/CPQ, PPM, and ITSM data flows. • Advanced skills in SQL, data modelling, and visualisation (Power BI, Tableau, Looker). • Able to quickly turn business needs into clear, effective data ...

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

IT Service Manager - ITIL/ITSM - hybrid - £80K Hybrid - 2 days a week in office - Kings Cross Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management … Engineering, and Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with ...

engaging stakeholders to maintain consistency and quality. They will work as a team with an internal IT governance team. Skills & Experience Experience in IT Service Management, Service Ownership, or Service Governance Exposure to risk, compliance, or assurance processes (e.g., Risk, 3 party risk, audits) Strong communication and stakeholder management skills ...

testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills ...

second line IT support to internal users Act as the first point of contact for incidents and service requests raised through the IT service management system Troubleshoot and resolve issues relating to Microsoft 365, Windows operating systems, Active Directory and Azure Virtual Desktop Provide both remote and deskside support … process including account creation, access management and equipment setup Build, configure and deploy laptops, desktops and mobile devices Maintain accurate records within the IT service management and asset management systems Work closely with colleagues across the business to ensure a high level of customer service and support What ...

administration. This is a great opportunity to work in a fast-paced environment, supporting large-scale digital transformation initiatives across IT Service Management (ITSM) and beyond. Key Responsibilities Platform Administration Administer and maintain the ServiceNow platform, ensuring high availability and performance. Manage user roles, groups, access controls (ACLs), and security … settings. Perform platform upgrades, patching, and instance management. Configuration & Customization Configure ServiceNow modules such as ITSM (Incident, Problem, Change, Request). Customize forms, workflows, business rules, client scripts, UI policies, and dashboards. Implement enhancements aligned with business requirements and best practices. Integration & Automation Support integrations with third-party systems using ...

Position: ServiceNow Project Manager - ITSM/HRSD Employment Type: Contract Start: ASAP (March/April 2026) Duration: 12 Months Location: United Kingdom (mostly remote with occasional travels) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions … projects that demand innovation, collaboration, and thought leadership . Role – We are seeking an experienced ServiceNow Project Manager with strong expertise in ITSM (IT Service Management) and HRSD (Human Resources Service Delivery) to lead end-to-end ServiceNow implementations and enhancements. You will be responsible for delivering high-quality solutions ...

feedback. Essential Skills & Experience Proven experience delivering end-to-end service design within complex IT environments. Strong understanding of IT service lifecycle management and ITSM frameworks, such as ITIL Certification. Experience producing Service Design Packages (SDPs) and operational service documentation. Ability to translate business, technical, and operational requirements into practical ...

root causes and kill recurring issues before they escalate. What We Offer Strategic Influence: You will have a direct say in our support tooling (ITSM) and departmental roadmap. Culture of Growth: We invest in your professional certifications and leadership training. Impact: You will be the face of IT ...

also contribute to change and project activity, including system upgrades, UAT, data migration and post-implementation support. Alongside this, you'll ensure adherence to ITSM processes and support governance, risk and compliance requirements. Location/WFH: You'll join colleagues in the City based office three days a week, with ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate You’re proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate Youre proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring no detail ...

your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressuretraits essential for progressing ...

dashboards and onboarding status updates. Maintain high-quality data within ServiceNow through updates and coordination with technical teams. Process & Continuous Improvement Support adherence to ITSM processes (Change, Release, Configuration, Incident, Problem). Identify and contribute to workflow and documentation improvements. Assist with creating and maintaining process guides and templates. Stakeholder … broader ITSM development. Experience within a regulated, security-focused financial services organisation. Apply Now This is an exciting opportunity to further develop your IT Service Management expertise. If you're proactive, eager to learn, and thrive in a collaborative setting, we'd love to hear from you. Apply today ...

readiness, support models, and transitional risks. Participate in governance forums, steering groups, and change boards. Process Governance & Compliance Ensure adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition … Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

usage, and health Troubleshoot issues and provide technical support to users Design and maintain reports and dashboards for stakeholders Implement best practices aligned with ITSM frameworks (eg, ITIL) Support upgrades, migrations, and new feature rollouts Identify process inefficiencies and recommend improvements Maintain documentation for configurations and processes Ensure compliance with … administration Strong understanding of Jira configuration (workflows, schemes, permissions) Experience with automation tools within Jira Knowledge of REST APIs and integrations Familiarity with ITSM processes (Incident, Problem, Change Management) Experience with user management and access control Strong problem-solving and troubleshooting skills Proven ability to optimise performance and reduce clutter ...

with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM) would be added advantage. Experience in greenfield implementation of two ServiceNow modules, with a strong ...

delivery processes. Own departmental P&L, ROI, resource utilisation and scalable growth. Act as a key member of the Senior Leadership Team. IT Service Management & Service Delivery Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management … evangelism. Provide leadership for internal IT, systems, integrations, automation and practical AI enablement initiatives. Skills & Requirements Senior technology leader with proven experience in IT service management and service delivery leadership (ideally ITIL, MSP or similar environment). Strong background in solution architecture and systems integration across retail, logistics, manufacturing, hospitality ...

looking for an IT Service Platform Administrator, responsible for the configuration, optimisation, and administration of the organisation's IT Service Management (ITSM) platform. With experience configuring workflows, automations, forms, and user interfaces within an ITSM tool and the ability to translate service management requirements into platform configuration, you'll ensure … enhancements. A strong understanding of ITIL practices and experience working in a service management or IT operations environment is vital. You'll ensure the ITSM tool remains stable, secure, and aligned to operational and governance requirements. If you have strong analytical and problem-solving skills with a high attention ...

looking for an IT Service Platform Administrator, responsible for the configuration, optimisation, and administration of the organisation's IT Service Management (ITSM) platform. With experience configuring workflows, automations, forms, and user interfaces within an ITSM tool and the ability to translate service management requirements into platform configuration, you'll ensure … enhancements. A strong understanding of ITIL practices and experience working in a service management or IT operations environment is vital. You'll ensure the ITSM tool remains stable, secure, and aligned to operational and governance requirements. If you have strong analytical and problem-solving skills with a high attention ...