126 to 150 of 238 Remote Service Management Jobs

and accountability. Prioritize resolution for major incidents and production issues impacting customers and business. Guide teams through root cause analysis, proactive identification and prevention of issues. Define and measure service level objectives (SLO/SLI) and key performance indicators (KPI). Identify patterns in issues and drive plans to improve the reliability of the platforms and solutions. Direct teams … to ensure that the critical business insights and end analyst(s) needs are consistently met Understand and meet Security, Compliance, Regulatory requirements. Complete audits on time and follow change management processes. Promote strong Data Quality and Data Governance Inspire teams to go for greatness. Enrich company culture, promote continuous learning, champion cross functional collaboration, drive employee engagement and sense … Analytics experience in an enterprise-level environment in two or more of the following areas: Data Engineering (Enterprise Data Lake/Data Warehouse), Cloud Computing, Systems Engineering, Master Data Management (MDM), Machine Learning (ML) Engineering, Infrastructure & Operations, Site Reliability Engineering (SRE), Data Governance 5+ years experience in managing direct reports 5+ years of working experience in leading the end More ❯

support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and … prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure … Change, Event & Configuration Practice Owner to support the strategic direction and improvement of the Change Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD … a trusted advisor for stakeholders on change governance and risk Contractor Profile We're looking for someone who can hit the ground running with: Solid track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure, applications, and service operations Familiarity with ITSM and DevOps More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your … the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. … ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will More ❯

setting up and managing the ServiceNow DevOps module, ensuring seamless integration and automation across development and operational processes. Additionally, the ServiceNow Developer should have experience with the ServiceNow Configuration Management Database (CMDB) and the Common Service Data Model (CSDM). Key Responsibilities: Technical Development: Configure, develop, and test automation solutions for integration into ServiceNow modules. Design, develop, implement … and verbal, with the ability to work effectively with cross-functional teams. Strong problem-solving and analytical skills. Preferred Qualifications: Familiarity with ITIL processes and frameworks. ServiceNow Certified IT Service Management Implementation Specialist Experience with CI/CD tools (Jenkins, GitLab More ❯

technical expertise, the ability to work with cross-functional teams, and a deep understanding of ServiceNow best practices. Key Responsibilities: Design, develop, and implement ServiceNow applications and modules, including Service Catalog, Incident, Problem, Change, CMDB, and custom applications. Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements. Customize ServiceNow applications using … and troubleshoot issues within the ServiceNow platform. Stay current with ServiceNow updates, new features, and best practices. Required Skills & Experience: Proven experience as a ServiceNow Developer with Hardware Asset Management experience. Strong knowledge of ServiceNow development including Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, Import Sets, Transform Maps, and Web Services. Experience with ServiceNow integrations using … Proficient in JavaScript, HTML, CSS, and other web technologies related to ServiceNow development. Familiarity with ServiceNow upgrade process and the ability to handle post-upgrade issues. Experience with IT Service Management (ITSM), IT Operations Management (ITOM), or other ServiceNow modules. Strong problem-solving skills and the ability to work independently or in a team environment. Excellent communication More ❯

Data Management and Business Intelligence Lead - Remote working - IT Enterprise Platform and Business Intelligence Lead Strong experience of within the fields of Data Management, Application Estates and Business Intelligence platforms required for a role that will develop into a Senior Management Position. The focus will be on driving clarity, alignment, and performance across these domains. You will … is not the primary expectation, your ability to understand technical landscapes and translate business needs into actionable direction will be critical to success. Required Skills: - Strong understanding of data management principles, including governance, quality, security, and life cycle. Solid grasp of enterprise applications and how they support operational and strategic business functions. Familiarity with Business Intelligence (BI) tools and … reporting platforms (eg, Power BI) Understanding of IT service delivery models, especially in outsourced or hybrid environments. Knowledge of data integration and interoperability between systems (eg, APIs, Middleware, data lakes/warehouses). Desirable Awareness of cloud-based platforms (eg, Azure) and their implications for data and application strategy. Familiarity with data warehousing solutions or modern analytics stacks (eg More ❯

balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Key Responsibilities: Simultaneous management of multiple sized projects Effective stakeholder management Develop and deliver project plans Preparation and management of project documentation Defining project resource … requirements and managing the relevant resources Manage project risks, issues, associated reporting, escalation and resolution Management, delivery and approval of all deliverable Financial project management i.e. Budgeting - Management of finance during implementation Monitoring, tracking and reporting project activity and project status Change request management Organise, run and document project meetings Working with and delegating project activities More ❯

balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Key Responsibilities: Simultaneous management of multiple sized projects Effective stakeholder management Develop and deliver project plans Preparation and management of project documentation Defining project resource … requirements and managing the relevant resources Manage project risks, issues, associated reporting, escalation and resolution Management, delivery and approval of all deliverable Financial project management i.e. Budgeting - Management of finance during implementation Monitoring, tracking and reporting project activity and project status Change request management Organise, run and document project meetings Working with and delegating project activities More ❯

in managing contracts and procurement activities across hardware, software, and IT services. This role is responsible for overseeing IT procurement end-to-end — from sourcing and purchasing to contract management — ensuring best value for money while remaining compliant with internal policies. You will work closely with IT and finance teams to manage vendor relationships, budgets, and IT asset records.The … conducted in Ipswich (5 days a week for 2 weeks), after which hybrid working is available. Key Responsibilities Manage procurement for IT hardware, software, and services Support contract lifecycle management, including renewals and negotiations Maintain accurate records of purchases, contracts, and IT assets Collaborate with vendors to achieve competitive pricing and service levels Monitor and manage procurement budgets … Ensure compliance with internal policies and industry regulations Work closely with IT and finance teams to align purchasing with business needs Skills and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent More ❯

in managing contracts and procurement activities across hardware, software, and IT services. This role is responsible for overseeing IT procurement end-to-end - from sourcing and purchasing to contract management - ensuring best value for money while remaining compliant with internal policies. You will work closely with IT and finance teams to manage vendor relationships, budgets, and IT asset records. … conducted in Ipswich (5 days a week for 2 weeks), after which hybrid working is available. Key Responsibilities Manage procurement for IT hardware, software, and services Support contract lifecycle management, including renewals and negotiations Maintain accurate records of purchases, contracts, and IT assets Collaborate with vendors to achieve competitive pricing and service levels Monitor and manage procurement budgets … Ensure compliance with internal policies and industry regulations Work closely with IT and finance teams to align purchasing with business needs Skills and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent More ❯

in managing contracts and procurement activities across hardware, software, and IT services. This role is responsible for overseeing IT procurement end-to-end - from sourcing and purchasing to contract management - ensuring best value for money while remaining compliant with internal policies. You will work closely with IT and finance teams to manage vendor relationships, budgets, and IT asset records. … conducted in Ipswich (5 days a week for 2 weeks), after which hybrid working is available. Key Responsibilities Manage procurement for IT hardware, software, and services Support contract lifecycle management, including renewals and negotiations Maintain accurate records of purchases, contracts, and IT assets Collaborate with vendors to achieve competitive pricing and service levels Monitor and manage procurement budgets … Ensure compliance with internal policies and industry regulations Work closely with IT and finance teams to align purchasing with business needs Skills and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent More ❯

in managing contracts and procurement activities across hardware, software, and IT services. This role is responsible for overseeing IT procurement end-to-end - from sourcing and purchasing to contract management - ensuring best value for money while remaining compliant with internal policies. You will work closely with IT and finance teams to manage vendor relationships, budgets, and IT asset records. … conducted in Ipswich (5 days a week for 2 weeks), after which hybrid working is available. Key Responsibilities Manage procurement for IT hardware, software, and services Support contract lifecycle management, including renewals and negotiations Maintain accurate records of purchases, contracts, and IT assets Collaborate with vendors to achieve competitive pricing and service levels Monitor and manage procurement budgets … Ensure compliance with internal policies and industry regulations Work closely with IT and finance teams to align purchasing with business needs Skills and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent More ❯

licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

initial setup through transition to steady-state bliss Playing performance detective - monitoring, alerting, and keeping our systems purring like well-oiled mainframes Mastering the dark arts of PTFs, change management, and keeping everything current (and secure, naturally) Crafting disaster recovery plans that actually work - because "have you tried turning it off and on again?" isn't always viable for … through ITIL processes with the grace of a seasoned shepherd Creating documentation so clear that your future self will thank you (and so will everyone else) Collaborating brilliantly with service management, security, and networking teams to hit those all-important SLAs What We're Looking For Essential skills: Deep IBM i (AS400) wizardry across multiple environments - you know … your way around green screens like a native BRMS mastery (or equivalent backup tooling) - because data loss is not an option Rock-solid security chops - authority management, auditing, job scheduling, the full monty SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here) ITIL fluency across Incident, Problem, and Change management - including More ❯

working across the BGIUK Market Unit under the guidance of a Head of IT Risk and Control with the primary purpose to support the identification, articulation, assessment and ongoing management of Information Security and Technology Management Risks and Controls for each Business Unit (UKI, BG, Care, Clinics, Dental, Cromwell and Enterprise Platforms). Regularly reporting Risk, risk appetite … position and the status of all mitigating controls to both Business and Technology risk committees as appropriate.The scope of this role covers all Technology Risks; IT Strategy and Architecture, Service Management/Stability, Capacity/Capability Management, Disaster Recovery and Crisis Management. This role will also integrate the output from the Information Security Risk and Transformation Risk … through: Interpreting and communicating to the Business Unit changes to Risk Polices, Business/IT Strategy, legislation that impact the existing Risk and Control Framework. Identifying and assessing Technology Management and Information Security issues so that control environments are properly defined and residual risk regularly assessed. Developing and managing the execution of the controls assurance plan. Overseeing the team More ❯

licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

applications estate & generative AI (GenAI) tools. This is a pivotal, new role ensuring the smooth deployment, optimisation, and support of applications that underpin their legal services, document and matter management, and AI-enhanced productivity. The role requires a broad technical background but focuses on regular interaction with partners and senior stakeholders to identify business efficiencies through the adoption/… applications engineering within legal or professional services. Strong knowledge of legal applications and GenAI platforms. Experienced in Microsoft 365, Azure, Entra AD, and Windows Server. Familiar with ITIL and service management tools. Ability to quickly learn and present new technology. Excellent communication, troubleshooting, and client service skills. If you're passionate about legal technology and keen to More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

Salary: £64,575 Location: London Docklands (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.The last few years have … seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2026 will see us continue with our ambitious transformation agenda.This year, we created our new Chief Data Office as part of redefining our data … landscape that supports innovation, enhances decision-making, and strengthens our customer-centric approach. It's an exciting time to be part of the Data team at the Financial Ombudsman Service Key Responsibilities: Designing and maintaining ETL/ELT pipelines using Azure Data Factory, Synapse and Databricks. Collaborating with data modellers, analysts, and governance leads to ensure data quality and More ❯

Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT … Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal … process improvements Contribute to evolving support models with a flexible, growth-oriented mindset Take initiative in suggesting enhancements that align with business goals Reporting & Continuous Improvement Generate reports from service data to monitor performance and identify bottlenecks Use insights to drive process optimisation and service enhancements Maintain a feedback loop with stakeholders to refine support practices Support a More ❯

Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT … Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal … process improvements Contribute to evolving support models with a flexible, growth-oriented mindset Take initiative in suggesting enhancements that align with business goals Reporting & Continuous Improvement Generate reports from service data to monitor performance and identify bottlenecks Use insights to drive process optimisation and service enhancements Maintain a feedback loop with stakeholders to refine support practices Support a More ❯

Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT … Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal … process improvements Contribute to evolving support models with a flexible, growth-oriented mindset Take initiative in suggesting enhancements that align with business goals Reporting & Continuous Improvement Generate reports from service data to monitor performance and identify bottlenecks Use insights to drive process optimisation and service enhancements Maintain a feedback loop with stakeholders to refine support practices Support a More ❯