126 to 150 of 300 Remote Service Management Jobs

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

join our platform and engineering team. You'll help us build and maintain an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience and the service we provide to our users. Our DWP Digital teams are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … and implementing ServiceNow solutions across multiple data centres and public cloud platforms. Be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. Significant demonstrable experience in in ServiceNow platform security. Significant experience in enterprise-wide SaaS, PaaS or IaaS application deployment. Extensive experience and proficient with integration frameworks … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,517. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

Our retail client are looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are looking … working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We More ❯

Our retail client are looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are looking … working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We More ❯

Venesky-Brown’s client, a public sector organisation with various locations across Scotland, is currently looking to recruit a ICT Service Desk Manager for an initial 3 month contract with option to extend on a rate of £195.09/day PAYE – working 37 hours per week (09:00 to 17:00, Monday to Friday, however service desk is …/7 so some evening/night/weekend shifts may be required). This role will be hybrid working. Responsibilities: - Provide Service Desk Management support. - Perform GAP analysis on the ICT Service Desk and use their experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and effective management of all service requests. Essential Skills: - Educated with degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field. - Significant experience of working in an ICT service or support function with proven ability of managing service desk functions. - Experience of incident management More ❯

Venesky-Brown’s client, a public sector organisation with various locations across Scotland, is currently looking to recruit a ICT Service Desk Manager for an initial 3 month contract with option to extend on a rate of £195.09/day PAYE – working 37 hours per week (09:00 to 17:00, Monday to Friday, however service desk is …/7 so some evening/night/weekend shifts may be required). This role will be hybrid working. Responsibilities: - Provide Service Desk Management support. - Perform GAP analysis on the ICT Service Desk and use their experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and effective management of all service requests. Essential Skills: - Educated with degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field. - Significant experience of working in an ICT service or support function with proven ability of managing service desk functions. - Experience of incident management More ❯

Summary Job Reference: VR130625 Job Title: Digital Systems Manager Client : NI Fire and Rescue Service Salary: 21.96 ph/circa 41k pa Location: Lisburn, hybrid Contract : Temporary, 6+ months (goal to make it a permanent position), full-time (36.25 hours pw, generally Mon-Fri/9-5) Overview VANRATH now stands as the first-tier supplier to a range … of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health and Social Care Trusts and NFP Organisations. One of our public sector clients, the NI Fire and Rescue Service, are looking for a Digital Systems Manager to provide a specialist technical and business expertise for the diverse range of Digital Line of Business Systems and Services. These services … are provided for the management of Line of Business, Operational, Technical and Specialist systems and applications to include hardware, software, training, project management, Digital services and Digital related communication resources. You'll also ensure the effective and efficient provision of support and services, including development and maintenance, of Digital Line of Business Systems in line with NIFRS organisational More ❯

Job Description: IT Service Owner Hybrid working, including travel to service (across the UK) Location: Leeds (LS5 3BF) or Salford (M50 3SP) Permanent Salary range: £44,000 - £50,000 Full time – 37.5 hours per week We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we’re passionate about technology. … developing yourself along the way. An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and Continuous … Improvement practises to join our growing Technology team. How you’ll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and More ❯

Service Delivery Manager - Accounting Software Location: Hybrid - 3 days per week onsite in Victoria, London Contract Length: 6+ months Day Rate: Competitive A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a high-impact, customer-facing … product solutions. Collaborate closely with internal stakeholders across sales, support, and product teams. Support with accountancy-related queries alongside the internal accounting team. Required Skills & Experience: Proven background in service delivery, customer success, or onboarding roles. Excellent relationship management skills and the ability to handle technical or complex issues. Strong written, verbal, and presentation communication skills. Experience training More ❯

data from a variety of sources and integrating into Operation, Security and Business processes and tools to help strengthen their cybersecurity posture. Key Responsibilities: • Implement and optimise a comprehensive service-aware CMDB that maps business services to technical components. • Develop the implementation of service mapping to establish clear relationships between business services and underlying infrastructure • Identify and build … data and mature a ServiceNow-Splunk integration for enhanced security monitoring and incident response. • Configure and enhance ServiceNow SIR and SecOps modules to support CSOC incident response and Vulnerability Management capability. • Develop and maintain documentation for all configurations and customisations. • Collaborate with operational, business and security teams and stakeholders to translate requirements into technical solutions. • Design and implement CSDM … artefacts including Business Applications, Service Commitments, Application Services and Dynamic CI Groups • Establish and maintain relationships between business capabilities, technical services and supporting infrastructure using CSDM best practices • Create and manage service portfolio definitions aligned with business outcomes Technical Skills • ServiceNow Platform & Applications • Service Mapping and Application Service Management • Service Graph Connectors and CI More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT … operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/ More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/ More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … processes for system functionality. Lead planning and execution of release and deployment activities. Take ownership of the operational health of digital platforms, ensuring security, availability, and performance. Implement ITIL service management processes, including incident, problem, and change management. Champion innovation in operational processes. Implement configuration management and ensure documentation of configurations, releases, and changes. Lead and inspire … Strong interpersonal and communication skills with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service Your role will involve: We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve … carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: •Responding to escalations from 2nd Line Daily checks •Extensive work with VMware products •Carrying out a readiness assessment … for new releases entering service from the Engineering Team •Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: •Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi) •Event Management Tooling (e.g. SCOM) •Critical thinking and problem-solving skills •The ability to take on Technical Leadership activities Your transferable skills and experience: •Significant More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

looking for a dynamic and experienced Regional Head of IT to join our organisation as the key conduit between our national IT function and the Bath, Swindon & Wiltshire (BSW) service area. This is a strategically critical role that ensures the successful delivery of IT services aligned with local operational priorities and commitments made during service mobilisation and bidding … processes. As theRegional Head of IT, you will act as the senior IT presence within the BSW region, focusing on: Service Assurance Ensuring delivery of high-quality IT services that meet the needs of local teams Relationship Management Acting as the bridge between local operational teams, regional leadership, and national IT services Collaboration Working closely with IT leads … from other organisations across the BSW ICS Though this role doesnot include direct line management, it carries significant influence and leadership responsibility, requiring a proactive approach to driving accountability, resolving issues, and championing local IT priorities at all levels of the organisation. You will represent IT in regional governance and service meetings, providevisible leadership, and ensure that digital More ❯

workstreams ensuring appropriate knowledge and information is exchanged to drive successful project outcomes. This includes (but is not limited to) Cutover, Data Migration, Testing, Education and Training, Business Change Management, and Service Transition. Lead cross functional teams on global projects and process transformation initiatives in the area of process expertise, delivering defined objectives and business values Evaluates and … with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non-SAP systems Guide the Financial management team and the other Teams across the different functional areas to ensure appropriate integration of processes and modules across the organization Supports the solution architect in decision making processes … around all SAP CS/PM and S4 Service Management relevant subjects We'll be looking for you to have the following as Required Qualifications: Minimum IT related Bachelor degree preferred We typically find most candidates selected for this role have 8-12 years experience of SAP experience in CS/PM & S4 HANA Service Management More ❯

Automation Engineer Prism is seeking a skilled Automation Engineer to join our team. This role requires deep technical expertise in identity security and the management of Entra ID (Azure AD) and Active Directory domains. You'll need strong PowerShell scripting abilities for script development and maintenance, and a solid background in systems integration. As an Automation Engineer, you'll … be a key escalation point for maintaining One Identity/Quest Active Roles integration with various service offerings, troubleshooting complex issues, and collaborating closely with our Modernization and Enhancement team to significantly improve operating efficiencies. If you are a passionate technologist who thrives on problem-solving and working collaboratively, we encourage you to apply. Key Responsibilities: PowerShell Scripting: Maintain … troubleshoot, and develop complex scripts used for automation and orchestration with business systems for provisioning/deprovisioning, Active Directory, and service management platform item configuration, as well as One Identity/Quest Active Roles group and user administration. Collaboration with Modernization Team: Provide technical expertise in modernization initiatives and work closely with other teams to define and implement More ❯

role within a Tier 1 Investment Bank client, primarily to support the delivery of a Risk and Controls programme. The ideal candidate will have domain expertise in Technology Risk Management and Service Management. Key responsibilities include: Understanding and translating programme objectives into executable work packages. Achieving high standards of delivery and engineering. Engaging effectively with teams, colleagues, and … long-term outcomes. Possessing a broad understanding of resilience and continuous improvement approaches. Relevant Experience: Proven track record of delivering sustainable outcomes in large enterprise organizations. Experience in technology service management with successful control framework implementations. Deep understanding of control operations, regulatory requirements, and industry best practices. Ability to communicate complex technical concepts to diverse audiences, including senior … leadership. Exceptional analytical and problem-solving skills, with experience navigating complex technology landscapes. Strong project management skills with experience leading large-scale initiatives. Understanding of technology infrastructure, including Public Cloud and legacy technologies, in a global financial context. How We Work: Delta Capita is an equal opportunity employer, encouraging applications from qualified candidates regardless of age, race, gender, disability More ❯