201 to 225 of 286 Remote Service Management Jobs

Service Desk Lead/Application Support - Hybrid - Up to £40,000 We're currently recruiting for an experienced Service Desk Lead/Application Support to join a well-established organisation and take charge of a small but busy IT support function. This is a fantastic opportunity for someone with strong leadership skills and a solid background in application … support and service management. In this role, you'll be the first escalation point for technical issues, manage the day-to-day operations of the service desk, and work closely with internal teams to ensure smooth delivery of IT services. You'll also play a key role in developing the team, improving processes, and ensuring the service desk continues to meet the needs of the business. Key Responsibilities: Lead, coach, and support the service desk team Oversee ticket management and ensure timely resolution Communicate effectively with stakeholders at all levels Monitor performance and report on KPIs Identify and implement service improvements What we're looking for: Previous experience leading a service/ More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business objectives, and operational … requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments Engaging with technical and … non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional … escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their More ❯

of relevant solutions. What's the opportunity? (Role) We are currently seeking an ambitious, self-motivated, hard-working individual to become part of the Hereworks Team as a Mobile Service Engineer. The successful candidate will be the front line of Hereworks' service operations, providing technical support, maintenance, and issue resolution for deployed Smart Building & AV systems. This role … is crucial to ensuring system uptime, optimal performance, and a high level of client satisfaction. Benefits of joining us in the Mobile Service Engineer Role Hereworks prides itself on its exceptional and motivated people and you will be joining a professional, warm, welcoming and enthusiastic team The successful candidate will have the opportunity to work with a broad and … as an ambassador for Hereworks on-site Documentation & Reporting: Maintain accurate records of site visits, work completed, parts used, and follow-up actions in the company's CRM or service management system Collaboration: Work closely with the design, projects, and software engineering teams to feedback on system performance and client usage trends What do you need? (Requirements) Proven More ❯

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for great technically minded … in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has … customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing of best practices and knowledge with colleagues Where required perform demonstrations of work developed What's in it for you More ❯

Service Transition Lead Cardiff (Hybrid Working) £50,000 per annum + excellent benefits What You’ll Do: Join a highly regarded organisation as a Service Transition Lead and play a pivotal role in ensuring the smooth introduction of new and evolving IT services into live environments. You’ll be central to planning and coordinating the transition process, liaising … ll use your influencing skills to gain buy-in and ensure all elements of the change lifecycle are aligned with business needs. What You’ll Bring: Proven experience in service transition within an IT service environment Strong understanding of ITIL service management processes (ITIL 4 Practitioner or equivalent essential) Background in working across project and service … organisation, and problem-solving abilities with excellent attention to detail Why You Should Apply: This is an opportunity to take ownership of a key function within a collaborative IT Service Delivery team. You’ll work on meaningful projects, helping to shape the way new technologies and services are adopted. If you enjoy working in dynamic environments and have a More ❯

Service Transition Lead ?? Cardiff (Hybrid Working) ?? £50,393 per annum + excellent benefits What You'll Do: Join a highly regarded organisation as a Service Transition Lead and play a pivotal role in ensuring the smooth introduction of new and evolving IT services into live environments. You'll be central to planning and coordinating the transition process, liaising … ll use your influencing skills to gain buy-in and ensure all elements of the change lifecycle are aligned with business needs. What You'll Bring: Proven experience in service transition within an IT service environment Strong understanding of ITIL service management processes (ITIL 4 Practitioner or equivalent essential) Background in working across project and service … organisation, and problem-solving abilities with excellent attention to detail Why You Should Apply: This is an opportunity to take ownership of a key function within a collaborative IT Service Delivery team. You'll work on meaningful projects, helping to shape the way new technologies and services are adopted. If you enjoy working in dynamic environments and have a More ❯

Register Your Interest - Technology Management: Technology Graduate Scheme Your Future Employer Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 3.4 billion consumers a day. Founded in Port Sunlight (Wirral) in 1929 by Lord Lever, Unilever has more than 400 brands found in homes … obstacles. Some of our positions you could be allocated to include : Sustainability Enterprise Architect Collaboration Product Activation Lead UniOps Strategy Business Analyst Technology Business Partner Skills required include: IT service Management Cloud Computing Cyber Security Digital Transformation Microsoft office skills (Excel, Outlook, Word, PowerPoint) Please note, at Unilever we have development programmes, the skills below are skills which More ❯

Register Your Interest - Technology Management: Data & Analytics Graduate Scheme Your Future Employer Unilever is one of the world's leading suppliers of Food, Home, and Personal Careproducts with sales in over 190 countries and reaching 3.4 billion consumers daily. Founded in Port Sunlight (Wirral) in 1929 by Lord Lever, Unilever has more than 400 brands found in homes around … obstacles. Some of our positions you could be allocated to include: Sustainability Enterprise Architect Collaboration Product Activation Lead UniOps Strategy Business Analyst Technology Business Partner Skills required include: IT Service Management Cloud Computing Cyber Security Digital Transformation Microsoft Office skills (Excel, Outlook, Word, PowerPoint) Please note, that at Unilever, we have development programmes, the skills below are skills More ❯

on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release processes … who brings strong technical capabilities and excellent stakeholder communication skills. Key Responsibilities Maintain and improve application support processes, SLAs, and service levels. Manage incidents, investigate root causes, and coordinate effective resolutions. Drive system upgrades, migrations, and other technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and … implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience, ideally within complex enterprise environments. Strong working knowledge of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus More ❯

per week (core hours 9:00-16:00, flexible based on meetings and demand) Are you an experienced ICT professional with strong stakeholder engagement skills and a background in service delivery and business relationship management? We're currently recruiting for an ICT Senior Business Partner to join a high-performing public sector organisation on a fixed-term basis … shape, deliver, and continuously improve services that support operational excellence. Key Responsibilities Act as a trusted advisor between ICT and key business stakeholders. Drive improvements in user experience and service delivery aligned to ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex environments Public sector experience (policing, Home Office or central government highly desirable) Ability to write business cases and conduct More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers … and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This … a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders More ❯

ICT Senior Business Partner (367398) needed in Kidlington, £450 per day PAYE Reference: 367398 Responsibilities include Business Relationship Management, Service Delivery, Service Management, ITIL, User Experience, MS Office Suite including Teams, report writing, process mapping, and Supplier Management. This role is hybrid, requiring visits to sites in Hampshire and Thames Valley. The contract duration is … multitasking and prioritization, business case development, resource estimation, and experience in the public sector, Home Office, or policing. Desirable: Experience in writing business cases. Policing experience and BRM/Service Delivery Management experience are highly desirable. This is a full-time role on a temporary contract basis. If interested, please apply on our website with your CV or More ❯

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in 9 countries, including the UK, France, Spain, Italy, Romania, Germany … new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through … in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You will engage at multiple levels, from orchestrating the resolution of More ❯

formal presentations in Board and partner meetings. Implement IT policy for the org covering all technological matters, hardware and software procurement, IT services sourcing and colleague development. At senior management level, actively promote the opportunities that IT presents to the org, including the feasibility of change and its likely impact upon the business. Direct investigation of specific IT technologies … maximum return from investment. Establish and maintain an effective IT development team and support and develop the business Agile development approach including providing support for the team with stakeholder management and, though line management, monitoring the development approach to ensure it is adding value to the business. Establish and maintain an effective IT infrastructure and related services, ensuring … delivery against the business' strategic goals and objectives, providing maximum availability and performance of IT systems and services throughout the org. Ensure the effective management of the business' IT Estate by authorising and managing the implementation, monitoring, maintenance, development and support of all hardware and software. Implement effective Programme, Project and Service Management processes based on good More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their products and services. As a result, they are on the … look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance reports. Skills More ❯

of client accounts and services. Manage data transfer or return processes, adhering to privacy and security protocols. Coordinate across teams to ensure a professional and seamless client exit process. Service Transition: Develop and execute comprehensive transition plans, ensuring new services or suppliers align with operational requirements. Conduct readiness assessments to confirm that new systems or suppliers are prepared for … live environments. Collaborate with clients and vendors to foster alignment with service management goals. Produce high-quality documentation, including transition plans and service reports, to maintain clarity throughout the process. Process Optimisation: Continuously refine onboarding, service transition, and offboarding workflows to enhance efficiency. Identify and implement automation opportunities, reducing manual effort and improving client satisfaction. What … you need to succeed: Experience: Demonstrated experience in service transition, onboarding, or technical customer-facing roles such as solutions engineering or service desk operations. Understanding of ITIL principles, with practical application in service transitions. Experience managing multi-vendor environments. Skills & Competencies: Excellent communication and stakeholder management skills, capable of engaging with senior client representatives and technical More ❯

Stockport campus. With a strong presence in the high-volume retail insurance sector, CDL has pioneered developments in aggregator, web, and telematics solutions, including connected home, enrichment, and self-service features. Our robust and innovative technologies enable our customers to succeed in the competitive UK insurance market. We foster a collaborative and creative culture, employing agile methodologies to deliver … maintenance of user guides, release notes, and product enhancements, working closely with product, development, and support teams to create reference materials that clarify software features and functionality. Joining our Service Management department, you will have a strong customer focus and excellent communication skills. Your role involves creating and reviewing technical documentation for diverse audiences, with a focus on … and Kanban Proficiency in Microsoft Office Ability to collaborate with customers, developers, and product owners Commitment to quality and producing high-standard user documentation Strong customer focus and deadline management Willingness to learn and develop professionally Aware of single-sourcing methodologies Additional beneficial skills: Experience with Technical Authoring tools like MadCap Flare or Adobe RoboHelp Knowledge of version control More ❯

role will be part of the Operations Projects Tower for Group Technology, responsible for delivering complex strategic change initiatives across operational domains including Infrastructure, Networks, Cloud, End User Compute, Service Management, and M&A onboarding projects. The Tower oversees multiple project portfolios, each led by senior change and people leaders, and ensures end-to-end project delivery, financial … are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. … change roadmap in close collaboration with key stakeholders, including Global Infrastructure and Security, IRM, entity CIOs, Procurement, and other Global IT leaders. The position also requires strong executive relationship management and ensures alignment of initiatives with strategic business objectives.' Your Job Lead and oversee complex global change portfolios in Networks and Voice, ensuring alignment with the MRE Group's More ❯

teams to implement, maintain, and optimise our Azure environment. Implementing continuous improvements to our guardrails and policies to deliver stable, resilient and secure cloud solutions. Ideal Candidate: Azure & M365 Management: Deploy, configure, and maintain Azure infrastructure (VMs, storage, networking, Entra ID, M365 services). Monitoring & Security: Implement monitoring, logging, and security best practices (Azure Monitor, Log Analytics, Defender, compliance … in production environments. Strong knowledge of Azure IaaS, PaaS, SaaS, and networking (VNETs, VPNs, ExpressRoute). Proficiency in automation and scripting (PowerShell, Azure CLI, Terraform). Experience with endpoint management & security (Intune, Autopilot, Defender). Familiarity with DevOps tools (Azure DevOps, Git, CI/CD). Azure certifications (Azure Administrator, Solutions Architect) preferred. Knowledge of ITIL service management More ❯

that require broad architectural thinking. They will be responsible for leading the design and delivery of systems and services, justifying and communicating design decisions as well as supporting the service owners in your capacity as a technical subject matter expert for the IMaGE service owner. The lead technical architect, you also be responsible for ensuring the quality of … Backbone and Common Technology Architecture (CTA). Coordinate the end-to-end design and delivery of technical/solution architecture programmes and services, from mapping of user and business service solution requirements through to leading the implementation of those solutions into technology agnostic service management solutions. Responsible for ensuring that delivery timescales, dependencies and risks are effectively … managed by the Service Executive within Defence Digital delivery. Present to senior management, wider stakeholders, the Technical Design Authority (TDA) and relevant Architecture Reference Authority architectural solution designs and recommendations which uphold architecture principles, policies, standards and promote good practices, including use of relevant Architecture tooling. Contribute to the development of architectural practice, collaborating with other areas of More ❯

project teams, and vendors to enhance tools and processes. Monitor and maintain system stability by addressing software defects. Required Skills & Experience Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and related Atlassian tools (Advanced Roadmaps, Insight Asset Management, Ops Genie, etc.). Proficiency with Jira add-ons like Script Runner, eazyBI, Zephyr Scale, Power … Java, and JQL. Solid understanding of ITSM and Agile methodologies. Experience creating and managing Scrum/Kanban boards, filters, dashboards, and reports. Skilled in Jira upgrades and Atlassian suite management (installation, migration, upgrades, patching). Experience with Jira API integrations. What We're Looking For Excellent communication and collaboration skills. Ability to work independently and proactively identify areas for More ❯

It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web, and telematics space, including connected home, enrichment, and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative … guides, release notes, and product enhancements. You will work closely with product, development, and support teams to create reference materials to help users understand features and functionality. Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We seek a Junior Technical Author/Writer capable of creating and reviewing technical documentation … to £30,000 per annum. Benefits Hybrid working (2 days in the office at SK4 2HD) Flexible working arrangements Starting 25 days holiday, increasing to 30 with service Recognition as a top employer for nine consecutive years Training and development opportunities Career progression pathways Health and wellbeing programs Virtual activities, lunch and learns, social meetups Life and health insurance More ❯

who wanted to make a real difference. We ve since grown into a thriving consultancy of experts, delivering cutting-edge solutions across domains, always with a sharp focus on service quality and lasting impact. With a team working both on-site and remotely, we re proud to offer a flexible and inclusive culture rooted in collaboration, trust, and continuous … integrating new business solutions. Work directly with stakeholders to understand use cases and shape the most effective technical pathway using our cross-domain platform. Collaborate with Technical Architects and Service Management teams to turn high-level requirements into actionable backlogs. Manage customer system integration from initiation to go-live, ensuring smooth transitions and robust governance. Maintain technical and More ❯

who wanted to make a real difference. We’ve since grown into a thriving consultancy of experts, delivering cutting-edge solutions across domains, always with a sharp focus on service quality and lasting impact. With a team working both on-site and remotely, we’re proud to offer a flexible and inclusive culture rooted in collaboration, trust, and continuous … integrating new business solutions. Work directly with stakeholders to understand use cases and shape the most effective technical pathway using our cross-domain platform. Collaborate with Technical Architects and Service Management teams to turn high-level requirements into actionable backlogs. Manage customer system integration from initiation to go-live, ensuring smooth transitions and robust governance. Maintain technical and More ❯