51 to 75 of 486 Remote/Hybrid Service Management Jobs

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking for an opportunity to drive service excellence within a fast-paced technology … environment? We're looking for a Service Delivery Manager to lead high-performing support teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business ...

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid … CMDB Specialist is responsible for the governance, quality and ongoing development of data held within the ServiceNow platform, with particular responsibility for the Configuration Management Database (CMDB), service data, and reporting and insight delivered through or sourced from ServiceNow. The role makes sure Configuration Items (CIs), their relationships ...

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered within agreed … service levels, act as a direct point of contact with key stakeholders taking ownership and where required drive continuous service improvement for that Customer. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments ...

About the job you’re consideringThe SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising … risk, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company ...

About the job you’re considering The SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while … minimising risk, reducing service disruption, and enhancing the end‐user experience through effective supplier management and data‐driven insights. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend ...

Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to £577.76 p/d Umbrella inside IR35 Role purpose/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking … environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient ...

today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Your RoleAs a Service Senior Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires … leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.Service Management Transformation: Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility ...

Business Analyst. Key Responsibilities • Provide first-line support for ServiceNow users across the business. • Assist in the investigation and resolution of platform incidents and service requests. • Log, triage, and prioritise support tickets. • Monitor platform performance and escalate issues where appropriate. • Support platform testing, upgrades, and enhancement activities. • Assist with … development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance ...

efficiently. To succeed, our customers require expert delivery and support. In this role, soft-skills, strong stakeholder communication and influencing ability along with proven service and solution delivery skills will pay equal measure. Your role Contribute to win work: understand requirements, lead and support proposal development in relation … both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Management capabilities across AtkinsRéalis and our customers. Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on task ...

Ensuring there is an understanding of the needs and priorities for their designated Customers and effectively communicating that internally Delivery of a high-quality service and high levels of customer satisfaction with our provision – avoiding or minimise complaints about service delivery Responsibilities: Take ownership … support team, responding to items or escalating as necessary Retain ownership of recovery-related responsibilities for designated accounts, while taking increased ownership of account management activities, ensuring continuity of service, effective customer engagement and alignment between operational delivery and wider account objectives. Lead service recovery and Return ...

underpins our fixed-line, full-fibre broadband network. The role owns the target architecture, transition states and roadmap for OSS capabilities spanning network inventory, service fulfilment (order orchestration, provisioning and activation), and service assurance (fault, performance, diagnostics and test), ensuring these are coherent, scalable and aligned with … with the network layer via EMS/NMS platforms, network diagnostics and telemetry, alongside working knowledge of ServiceNow as it applies to network and service operations. The architect applies TM Forum standards (eTOM, SID, Open APIs) pragmatically, presents designs through the Architecture Review Board and Design Review Board ...

Role Title: Service Sustainability Lead Rate: Inside IR35: £425.00 - £460.00 Location: Hybrid working 3 days onsite per week Sheffield We're seeking an experienced Service Sustainability Programme Lead to drive a critical programme focused on improving service stability, resilience, recoverability, and control effectiveness across a technology portfolio. … highly visible role where you'll work across Technology, Operations, Cyber Security, Risk, Change, and Business teams to reduce operational risk, strengthen service performance, and deliver measurable improvements in service sustainability. What You'll Be Doing Own and deliver the Service Sustainability Programme (SSP) roadmap, creating ...

disruption to live services. The Release Analyst will coordinate cross-supplier release planning, provide oversight of release execution, and ensure suppliers meet their release management obligations and performance commitments. Through effective governance, collaboration, continuous improvement, and data-driven reporting, the role contributes to improved service quality, enhanced … your home; noting that you will be unable to work at home 100% of the time.Your role:Coordinate the end-to-end Release Management process across a multi-supplier service environment, ensuring releases are planned, scheduled, and deployed in accordance with agreed processes and governance.Work with suppliers, delivery ...

Project Manager and Service Delivery A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focused IT Project & Service Delivery Manager to join their Technology Team. This is a broad and highly visible role, responsible for bringing structure, governance and accountability … delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with agreed scope, priorities, budgets, service requirements and business outcomes. ...

services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management … manage and continuously develop the programme's Continual Improvement and Innovation framework , aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management ...

sick leave cover Key responsibilities include: Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business … priorities, procurement processes and software lifecycle requirements * Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate * Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management ...

bonus and company benefits Please note this role is not managing technology programmes or an IT Delivery implementation role - it is managing a Client Service Delivery team - please refer to the job description before submitting an application Kinly is a unified global leader in collaboration, systems integration, and managed … transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. We now have an exciting new opportunity for a proven leader within ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations … Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless ...

About the job you’re consideringThe SIAM Availability Analyst will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. The role is outcome-focused, ensuring services remain resilient, available, and aligned to business requirements while driving proactive improvement, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder ...

About the job you're considering The SIAM Availability Analyst will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. The role is outcome-focused, ensuring services remain resilient, available, and aligned to business requirements while driving proactive improvement, reducing … service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices ...

hackajob is partnering directly with Zaizi to hire for this role. Zaizi is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams, and customer stakeholders … Service Delivery Manager is responsible for ensuring that delivered products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Requirements Role Objectives The following objectives represent ...