51 to 75 of 149 Remote/Hybrid Service Management Jobs

ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management tools Broad IT knowledge, particularly across SaaS-based applications Strong troubleshooting and problem-solving capabilities Proactive, self-starting approach with the ability … confident and capable IT professional who thrives in a hands-on environment. You bring strong technical judgement, a structured approach to service management, and a commitment to delivering a high-quality user experience. If you are available at short notice and looking for your next contract opportunity ...

Deliverables Own the day to day operation of the Databricks platform and associated MLOps services, ensuring availability, performance and stability. Establish and run service management processes including incident, problem and change management, with clear documentation and escalation paths.Define and deliver standardised MLOps patterns covering model development, deployment … controls.Proven capability delivering MLOps practices end to end, from CI/CD and automation through to model monitoring and observability.Experience owning platform operations and service management in a complex, enterprise environment.Confidence working with security, risk and governance stakeholders to evidence controls and support audits.Ability to engage and influence ...

cultural programmes, ensuring they are reliable, user-focused, and continuously evolving. It combines people-centred leadership with strategic oversight of roadmaps, suppliers, budgets, and service excellence across multiple critical platforms. Client Details This organisation is at the heart of the UK's creative and cultural landscape, one that helps … release processes. Work closely with internal teams to understand needs and translate them into product plans and enhancements. Oversee application support, user guidance and service management, ensuring KPIs and SLAs are consistently achieved. Manage relationships with third-party suppliers, ensuring high-quality delivery and value for money. Control ...

Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business-as-usual support … monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews ...

Technical Support Engineer – Service Management We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You’ll be at the forefront of customer interaction—delivering exceptional support experiences through a combination of technical expertise, communication, and empathy. Hybrid … problem-solving and analytical thinking Ability to explain complex technical issues clearly High level of professionalism when handling customer issues Strong commitment to customer service and quality Team-oriented mindset with a collaborative approach Due to the volume of applications received for positions, it will not be possible ...

Salary: £40,000 + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The Role As a Dispatch Coordinator you will be responsible for ensuring the efficient scheduling and deployment of field … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The candidate ...

workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The r ole As a Planning Coordinator you will be responsible for ensuring the efficient scheduling and deployment … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The candidate ...

infrastructures that solve real-world operational challenges. Main Responsibilities Analyze customer requirements to design and implement end-to-end process workflows on Jira, Jira Service Management, and Confluence. Design and develop complex business rules, listeners, post-functions, and validators using ScriptRunner and Jira Automation. Execute configuration, customization … implemented solutions on Confluence. Qualifications/Technical Skills Full professional proficiency in Turkish and English . Advanced knowledge of Jira Software, Jira Service Management, and Confluence (both Cloud and Data Center architectures). Hands-on experience with ScriptRunner (Cloud/DC) and proficiency in developing custom logic ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1–3 years’ experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

Role: Service Desk Team Leader Location: Horsham (hybrid) Salary: £35,000 - £40,000 (DOE) Industry: IT solutions We're partnered with a growing managed service provider looking to appoint a Service Desk Team Leader to play a key role in the day-to-day running and continuous … support function. This position offers a balance of leadership and hands-on technical involvement, acting as a senior escalation point while driving team performance, service quality, and operational efficiency. The Role: * Oversee daily service desk operations, ensuring tickets are effectively assigned, progressed, and resolved * Act as the first ...

About the Team In service of its world-leading life sciences services, training, and research, the Applications team within ITS operates a substantial platform based on circa 120 Kubernetes clusters, combining a large VMware on-premises estate with a growing presence in public cloud. The Platform Coordinator will oversee … developers, bioinformaticians, and learners across EMBL-EBI, contributing directly to the success of EMBL-EBIs training mission. The role requires strong technical leadership, stakeholder management, and a holistic view of platform operations to ensure efficiency, cost control, and high service quality across all environments. In addition, the Platform ...

three days thereafter. Supporting around 50 users, the position is ideal for an IT professional with at least 2 years’ experience in a service desk or IT support environment, looking to develop their skills in a structured and supportive team. Candidates should be within a reasonable commuting distance … support while helping to maintain a stable and secure IT environment. The role combines user support, basic systems administration, and user lifecycle management, with a strong emphasis on service quality and ITIL-aligned processes. Key responsibilities will include: Providing 1st and 2nd line support for Windows 10/ ...

high-quality services and driving continuous improvement? We’re looking for a Digital Services Manager to take ownership of critical digital operations and lead service excellence across a dynamic and evolving environment. This is an exciting interim opportunity to make a real impact—leading teams, enhancing digital experiences … will oversee the delivery and performance of live digital services, ensuring they meet organisational needs and user expectations. You’ll lead multidisciplinary teams, manage service operations, and drive improvements through collaboration, innovation, and data-led decision-making. Key Responsibilities Own and manage the live operation of digital services ...

annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading … collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management ...

Jira Asset Management Consultant - Contract – Retail/E-Commerce Oliver Bernard are currently working with a global Retail/E-Commerce company who are looking to take on a strong Jira Asset Management constant as part of plans to enhance their Asset Management maturity in line with … administration. To be considered for this opening, the following experience is required: Proven expertise in Jira and Confluence administration. Hands-on experience with Jira Service Management and Jira Asset Management Be comfortable leading Jira Asset Management configuration for all company IT assets, including hardware, software, services ...

transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. … troubleshoot and resolve issues. Building relationships with client stakeholders and maintaining high levels of service. Supporting onboarding and transition activities following project implementations. Monitoring service performance, reporting and operational processes. Driving improvements across support delivery, documentation and ways of working. Collaborating with engineering and leadership teams to support wider ...

Service Desk Analyst Annual Salary: £26,000 - £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both … Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft ...

seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles …/Six Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience ...

Salary: Competitive + benefits We are recruiting on behalf of a client for an experienced Cloud Services Manager to lead the delivery and operational management of Azure cloud services. This is a key senior role within the organisation's IT function, with responsibility for Azure IaaS platforms and service … environments and ensuring cloud services are secure, resilient, and delivered in line with ITIL best practices. The role combines hands-on Azure expertise with service leadership and stakeholder engagement. Key Responsibilities Lead and manage Azure IaaS platforms Act as Azure Delivery Lead for cloud operations and initiatives Oversee ...

summary The IT Service management team provides business-critical support for systems and services, to UKHSA business users at all locations at which UKHSA staff work. ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users within … required including Cardiff, Totnes, Gloucester, Chilton and Porton. Main duties of the job Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices. ...

operate by delivering smarter and more efficient systems. Due to a large-scale digital transformation, they are keen to appoint an Application Support Analyst (Service Desk) paying a salary range up to £45,000 with a hybrid working model from the Warwick offices. Application Support Analyst (Service Desk … line support experience Monitor tickets, improve data quality, chase updates Document and implement processes Interest/Knowledge of automation ITSM knowledge (incident, problem, change management) External client support - Essential Manage and resolve client facing support tickets Triage issues, investigate and understand root cause analysis Improve service performance Implement ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision-making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision-making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...