26 to 46 of 46 Remote Support Analyst Jobs

2nd Line Support Analyst Location: Birmingham (Hybrid, minimum 2 days a week in office) Department: Digital & Technology Company: Compass Group UK & Ireland At Compass Group UK&I, we’re more than just the UK’s leading contract catering company — we’re driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey … creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced 2nd Line Support Analyst to work closely with the Customer Experience Team and the Foodbuy Solutions teams to analyse and support the following: Business As Usual (BAU) queries, small changes, enhancements and project deliveries for … audit logs. •Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement. •Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work. •Assist with system demonstrations and training for internal users. •Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge More ❯

team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview As a Customer Support Analyst II , you will work as an integral member of the PDI POS Solutions Support team, delivering world-class customer service to our customers. Customer Support Analysts are our first line of customer support, providing high-touch customer service and sustained technical support. This role is a second level application support position, however there may also be expectation to answer the phones and complete first level activities, the focus is on case and issue management, user instruction, investigating problems and resolving issues. All … logging system, right through to resolution. We strive to offer a consistently high-quality and efficient response to users, while maintaining adherence with customer and internal reporting requirements. The Analyst will be expected to participate in activities related to continuous improvement of standard PDI systems and processes across the organization. PDI seeks to recruit and develop outstanding professionals that More ❯

week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Our team are currently looking to recruit an Application Support Analyst to join our Communication Services department within Computershare Investor Services. What makes this role exciting when there are other similar roles in the market? Well, there are … global company. Like what you have read so far? Then please read on to discover what the role entails. A role you will love This role combines traditional application support with the specialist support of our automated communication solutions - custom-built processes that automatically collect, process, and transform client data into print-ready or electronically delivered communications. You … will provide first and second-line technical support across a variety of business-critical applications, services, and server infrastructure. This includes in-house developed systems, client-specific data processing and communication delivery services and third-party software solutions. You will also have the opportunity to work alongside application support analysts and implementation support analysts who have now More ❯

BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support … term contract. This is full time position offering hybrid working with 3 days per week based at our Breakspear regional office in Hemel Hempstead and will require travel to support our projects within the South East region of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. … Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem More ❯

we're understandably bias. Click here to explore Life at Octopus. Job Description What's in it for you? We are seeking a highly skilled and motivated Technical Application Support Analyst to join our team within our production system support function which manages our customer facing website, corporate websites, CRM system and portfolio management systems. We are … providing an amazing opportunity for you to employ and optimise your skills in a recognised market leader in financial services. The successful candidate will be responsible for providing technical support and troubleshooting for our financial applications, ensuring smooth and efficient operations. The team You will be a part of a team of 10 people: 2 focus on managing finance … applications, while 7 oversee IT applications. This role will specifically involve managing IT applications. What You'll Do: Provide daily support of production applications, resolving issues promptly and efficiently. Continuously monitor application performance and system health, implementing improvements where necessary. Manage major incidents, ensuring timely resolution and minimal impact on business operations with SLA. Diagnose and resolve technical issues More ❯

Job title: Technical Support Analyst Location: Norfolk (Hybrid working) Contract: 3 months (possible extension) Inside IR35 Day rate: £127 Job Purpose: The post holder will work in the Trust's IT Technical Support Team, providing second and third line support to the Trust's users. They will be responsible for ensuring the optimum use of the … the Trust policies and procedures relating to security and best practice are adhered to. Overview of Essential Responsibilities: Provides advice and guidance on technical matters, supervise the other Technical Support Analysts Performs work which requires the application of a significant range of fundamental principles in a variety of contexts Takes a structured and effective approach to own work and … for both internal and third party applications such as A&E, Maternity, Purchasing systems. NNUH Contract for IBM global services for issues management and resolution Provide third line technical support for the onsite helpdesk Onsite management of Citrix Service Farm Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific More ❯

Automotive Compliance Support Analyst Location : Remote/Home Based with Limited UK Travel Salary : £30,000 - £33,000 per annum DOE Contract : Permanent, Full time Benefits : 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Private health insurance, Pension contribution, Employee referral scheme, Electric vehicle salary sacrifice scheme, Eye test vouchers and Employee Assistance Programme … client. Using internal and external resources to dig deeper into findings and build robust, evidence-based portfolios for each case. Communicating with the retailer network to resolve queries, provide support, and issue guidance or corrective actions through approachable and expert advice. Presenting findings clearly to the client and lead virtual training sessions for retailer managers on due diligence and … virtual setting. Intermediate tech proficiency (Excel, Word, PowerPoint, Teams); open to using new digital tools as the role evolves. Genuine interest in compliance, with the ability to balance persuasive support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level More ❯

Key role in supporting high-profile web and mobile app lications (including BigCommerce) Exposure to Azure, APIs, D365, and cutting-edge digital solutions Were seeking an experienced App lications Support Analyst/Developer to join our growing FinTech team. This business-critical role will lead the support for a new digital platform, ensuring smooth operation and exceptional … service for internal stakeholders. Key Responsibilities: Deliver 2nd and 3rd line support for digital app lications , resolving issues within SLAs Minimise downtime and drive continuous improvement across web/mobile platforms Collaborate with test and development teams to support production and project environments Contribute to IT strategy, roadmaps, and solution design discussions What Youll Bring: Essential: Proven experience … supporting digital/web/mobile app lications Strong SQL and Azure KQL skills Linux scripting expertise Experience managing IIS-hosted digital solutions Highly Desirable: BigCommerce website support Redis platform experience Microsoft Dynamics 365 API support and monitoring tools (e.g., SolarWinds, Azure App Insights) Azure Data Factory or SSIS This role offers variety, autonomy, and the chance to More ❯

Position: IT Support Specialist Location: Norwich, UK Schedule: Hybrid Work type: contract We are seeking an experienced and flexible IT Support Specialist to maintain and troubleshoot critical IT infrastructure, supporting our essential hospital services. Key Responsibilities Server & Network Support: Provide significant support for Microsoft server products (including Windows Server 2003-2012), data communications, and networking technologies … LAN, TCP/IP, x400, RS-232). Application Management: Implement and support multi-user applications, including databases and the ICE system. Hardware & End-User Support: Offer practical support for computer hardware, printers, and software applications, and assist users in a similar environment. Database & Web: Maintain and support MS SQL Server and Web Server products. Documentation More ❯

employee development, this company offers a collaborative and forward-thinking environment where your technical expertise and problem-solving skills will be highly valued. Your new role As an IT Support analyst, you'll be a key part of the second-level support team, providing high-quality technical assistance for point-of-sale software solutions. You'll manage … incoming cases, investigate issues, and guide users through resolution, ensuring a seamless customer experience. While your primary focus will be on application support, you'll also contribute to first-level activities and collaborate with global teams to drive service excellence. This hybrid role is based in Southampton and operates on a rotating 4-on/4-off shift pattern … covering Monday to Sunday between 06:00 and 23:00. Flexibility is essential, with occasional requirements for out-of-hours support, meetings, and training. What you'll need to succeed To thrive in this role, you'll bring: 2+ years' experience in a technical helpdesk or IT support role Strong customer service skills and a proactive mindset Working More ❯

the Sleaford office. MRI Software are looking for a customer-focused individual with 2-3 years of experience in a client-facing role. The opportunity is within our Client Support team based in our Sleaford office, supporting clients with their day-to-day use of the Qube PM software. As a Client Support Analyst , you will be More ❯

Summer-Browning Associates is currently supporting our central government client, who is seeking a Policy Development and Support Analyst for an initial twelve-month assignment with the option to extend. Location: Hybrid working - London About the role: You will be responsible for analysing, delivering and supporting the improvement of operational process and policies for a Cyber and Information … Security function. The ideal candidate will hold Active SC clearance and have a strong background in Cyber Policy support, with the following skills and experience: Experience in writing and producing policies. Experience of Cyber Standards and Frameworks (ISO27001, NIST, CAF) Experience in Gap Analysis & Business Analysis. Experience of conducting data analysis collection to support policy development. More ❯

Used Car Sales Support Data Analyst Location : Home based, with a requirement for 3 full days per week at Audi, Milton Keynes (reasonable travel expenses reimbursed) Salary : Up to £37,500 per annum + benefits Contract : Permanent, Full time Reports to : Audi Used Car Programme Manager About Us We are DEKRA Automotive, part of a global organisation employing … industries. We are proud to partner with Audi UK in supporting their Used Car Team with performance monitoring, data insights and strategic reporting. Role Purpose The Used Car Sales Support Data Analyst will play a key role in providing accurate, timely, and insightful reporting and analysis to support the Audi UK Used Car Team and Retailer Network. … Manager to develop, evolve, and improve project insight reporting. • Ensure project administration is completed accurately and reliably. • Monitor and analyse performance reporting, identifying trends, risks, and opportunities for improvement. • Support monthly operational reviews with clear, actionable insight. • Collaborate with the Audi Used Car Process and Reporting Manager on projects and programmes, ensuring alignment and consistency. Person Specification Essential Skills More ❯

IT Service Analyst Macclesfield£28,000 - £36,000 DOE + Hybrid Working + Pension + Free Parking + Life Assurance Excellent opportunity for an IT professional with strong technical experience across Microsoft technologies to join a global manufacturing business offering diverse project exposure, professional development, and a supportive working environment.This company is an international leader in specialist manufacturing and … globe, they provide essential services to some of the world's most advanced industries and continue to invest in their technology and people.In this role, you will deliver technical support and troubleshooting within a predominantly Windows-based environment. You will manage and monitor IT infrastructure, resolve incidents and service requests in line with ITIL processes, and take part in … ideal candidate will have strong technical knowledge of Microsoft technologies, networking fundamentals, and backup solutions, alongside a passion for continuous improvement and excellent communication skills. The Role: Provide IT support and troubleshooting across multiple sites and users Resolve incidents and service requests in line with ITIL-based processes and SLAs Manage and monitor network and server infrastructure in the More ❯

Trainee Technical Support Leatherhead Up to 25,000 Pension Parking Hybrid after training 22 days holiday My client is looking for a highly motivated graduate (or equivalent level of education) to join their team. This is an exciting opportunity to develop your skills and gain experience within business. You will work closely with experienced professionals to learn about the … company's operations and business practices. Your role will encompass providing support and maintenance to clients as well as project activities and will require a high degree of customer and supplier interaction. There is opportunity for the job role to be hybrid after training. Main responsibilities: Monitoring progress of support issues with customers and suppliers Develop strong relations … effectively with customers by phone, email and in person Providing technological solutions to problems Producing reports for both customers and other internal departments Assist the Operations Manager with customer support activities Collect and collate customer support feedback for projects Participate in testing activities/co-ordinate test plans Undertaking training to ensure a high level of knowledge is More ❯

Are you an IT support professional looking for a new challenge? Are you seeking a permanent role with excellent training and progression opportunities? In this exciting position with a leading global law firm, you’ll provide 1st and 2nd line support across a wide range of technology systems, including Microsoft Office 365, Windows 11, and specialist legal applications. … and career development Hybrid working (1 day WFH per week) Exposure to varied technologies and IT projects Your experience: 2+ years’ experience within an IT Service Desk or Deskside support role Experience supporting Office 365, Active Directory, Windows 11, and MS Exchange Knowledge of hardware support (laptops, monitors, mobile devices) Experience in a legal or professional services environment More ❯

Hays are partnering with a financial services organisation based in Newport to support the recruitment of a permanent Application Support Analyst. The role offers flexible hybrid working and a salary up to £50,000pa depending on experience. In the role, you will collaborate closely with end-users, support teams, and developers to troubleshoot issues, optimise system performance … users. Experience in UAT, regression testing, or automation is a plus. Strong analytical thinking, problem-solving, and communication Proficient in documenting processes and training users Experience with SaaS application support Familiar with test and monitoring automation tools (preferred) Understanding of ITIL and ticketing systems Practical experience in UAT, regression testing, and test automation (preferred) In return, you'll work More ❯

your skills and gain experience within business. You will work closely with experienced professionals to learn about the company's operations and business practices. Your role will encompass providing support and maintenance to clients as well as project activities and will require a high degree of customer and supplier interaction. There is opportunity for the job role to be … hybrid after training. Main responsibilities: Monitoring progress of support issues with customers and suppliers Develop strong relations with customers Resolving queries immediately where possible or manage through to resolution Communicating effectively with customers by phone, email and in person Providing technological solutions to problems Producing reports for both customers and other internal departments Assist the Operations Manager with customer … support activities Collect and collate customer support feedback for projects Participate in testing activities/co-ordinate test plans Undertaking training to ensure a high level of knowledge is maintained The ideal candidate will have: A degree (or equivalent standard of education would be an advantage) Strong attention to detail Excellent communication and interpersonal skills The ability to More ❯

Job Specification: CE Application Analyst Location: Doncaster (Hybrid – 2 days per week on site) Employment Type: Permanent Overview An exciting opportunity has arisen for a CE Application Analyst to join a forward-thinking organisation’s Dynamics 365 Customer Engagement (CE) team. This role is ideal for someone who is passionate about leveraging innovative solutions to enhance customer experience … of a collaborative and dynamic team, you will play a key role in supporting, analysing and optimising applications within the Dynamics 365 CE environment. Key Responsibilities Provide application analysis, support and deployment within Microsoft Dynamics 365 CE . Troubleshoot and resolve application-related issues promptly and efficiently. Collaborate with cross-functional teams to deliver enhancements and improvements to the … keeping abreast of system updates and advancements. Benefits Competitive salary (dependent on experience). Comprehensive medical and dental insurance plan. Pension contributions . Ongoing training and professional development opportunities. Support for participation in charity and community initiatives . More ❯

This specialist business management software company are looking for an experienced WMS Functional Analyst, to help customers and employees understand the unique software and take them through the journey. The key responsibilities of this role will be the main point of focus from pre-sale, through implementation and after implementation training and support. You must be able to train … customers with a variety of technical abilities. The role would suit a current warehouse IT functional Support, or someone with 4+ years of working in a warehouse environment and using a WMS in a Super user capacity. The need to have a passion for educating others and have great presentation and communicate skills. The role is a hybrid role … on site. Key responsibilities: Plan and execute the implementation of the WMS across the company and their customers both new and existing. Responsible for every aspect of the WMS support management, offering a high-level support to all. Manage projects for inception to implementation, including all the training documentation. Work with the business to determine the optimal and More ❯

This is a newly created position for a Dynamics 365 Analyst with solid integration & configuration experience to join a global leading firm based in the East Grinstead area of West Sussex. This role is paying £45,000 and offers hybrid working (3 days in the office, 2 days from home). To be considered for this position you will More ❯