102 1st Line Support Jobs

Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our … range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat more »

Clearance is a must. This role will require an on-site presence near Winchester. Below is the job description: To handle incoming technical support incidents requests and changes. Management of personal call queue ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication … is maintained. Resolution of calls including password resets and ordering hardware parts. Escalation of calls to 2nd & 3rd Line Team as necessary. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.) Assisting with service management reporting on previous more »