151 to 170 of 170 1st Line Support Jobs

looking for Spanish speakers to join the team and we are open to candidates looking for full or part time work. As a First Line Support Engineer at ASK4, you'll receive top-notch technical training to join our dynamic internet support team. You … will be at the forefront of delivering industry-leading support to ASK4's diverse customer base, including students, residential users, and businesses. What you'll be doing: Working 37.5 hours a week, covering the support centre opening hours. Mon-Fri - 08:00 - 22:00 Full technical … our internet services. Logging calls/emails or live chats into the system and escalating to the second line when necessary. First Line diagnosis and resolution of technical faults. You will be the contact point for customer account administration. Work alongside a talented team of engineers More ❯

First Line Helpdesk Engineer We have a truly outstanding opportunity for a results-driven Helpdesk Engineer to join one of the UKs leading IT support providers, based in Dorset. Renowned for delivering highly efficient IT solutions and services, our client is committed toproviding exceptional support … applicants who bring a strong blend of technical expertise, commercial awareness, and a proactive, solution-oriented mindset. Main Responsibilities for the successful First Line Helpdesk Engineer : As aFirst Line Helpdesk Engineer, you will serve as the first point of contact for our clients, delivering prompt technical … support and ensuring the smooth and efficient operation of their IT systems: Act as the first point of contact for client inquiries, delivering responsive and effective technical support via phone, email, and live chat. Troubleshoot and resolve a wide range of hardware, software, and network issues More ❯

are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for … our client supporting thin client environments, desktops, servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical … issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for More ❯

Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to … ensure tickets are logged, prioritised, and routed accurately. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What will … seeking improvement. Queue Management: Manages individual queues to given targets with zero intervention from Team Leader. Maintains ticket logs timely and efficiently (in line with SLA’s). Reviews all tickets in 1LS queues supporting set KPI’s and handles aged tickets to closure. Works to prevent SLA More ❯

We are searching for a First Line Support Analyst to provide prompt and effective technical support to both clients and internal users. This role involves resolving application and data-related queries, monitoring system alerts, and supporting access and configuration requests to ensure smooth platform … operations. Responsibilities Monitor and triage inbound support tickets and phone calls Respond to and resolve first-line queries, escalating complex issues as necessary Perform basic SQL queries to retrieve data and support troubleshooting Review and action system alerts and exception reports Maintain accurate ticket … records with clear documentation of actions taken Qualifications Experience in software application support or data analysis Basic knowledge of SQL and relational databases Familiarity with ticketing systems such as Zendesk Basic understanding of XML and API interactions This job posting is active and currently accepting applications. More ❯

is always clear and accurate. Drive customer satisfaction responses to maintain positive results. Log any cases of identified Information Security breaches. Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. Record in detail all issues that a customer raises … and ensure these are managed through to completion with support from your line manager. Working actively within the Customer Success team to ensure that any reoccurring training needs have supporting materials on the ZenDesk home page. Being proactive when it comes to the product we offer More ❯

First Line Support Technician Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support More ❯

First Line Support Analyst Posted 8 days ago Hybrid Exeter, England, United Kingdom Customer Success Full time Why work at K3? K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years’ experience of delivering award-winning … throughout the year. What our people say about us "During a Go Live, K3 people are willing to jump in to help and support a project, knowledge is shared, and it is a real and excellent example of teamwork. That is a great attitude to see within a More ❯

Networking equipment such as switches, firewalls and routers. Windows operating systems. Phone systems. At least one year’s previous experience in an IT support role, with intermediate knowledge of networking fundamentals, Office 365, laptop and desktop hardware and windows server operating systems. Company benefits: On-site Parking: Hassle … of one extra day for every year of service (up to 25 days). Pension Scheme: We offer a solid pension plan to support your future. Company Events: Enjoy access to company events, including occasional trips abroad. Cycle-to-Work Scheme: A green and healthy way to commute … supported by our scheme. Employee Wellbeing Support: Access to resources and support for your overall wellbeing. #J-18808-Ljbffr More ❯

IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot … environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone … environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK More ❯

IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot … environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone … environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK More ❯

Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services … culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and … asked to cover weekend shifts as and when needed.This is an office-based role at Krome’s HQ in Chertsey (Surrey).However, some First Line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. The More ❯

Join our team as a professional support engineer! Location > Birmingham Hours > Full-time Responsibilities Provide first-level technical support to end-users via phone, email, and remote tools. Diagnose and resolve hardware, software, and network issues promptly. Set up new computers, troubleshoot PCs, and perform basic … system configurations. Create and manage support tickets, ensuring timely resolution. Collaborate with other team members to escalate complex issues when necessary. Maintain accurate documentation of incidents, solutions, and procedures. Assist with training and mentoring junior support staff. Qualifications & Skills Experience: Previous work in an MSP environment … to a positive team environment. Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions. Competitive salary in line with market rates. Opportunities for professional growth and development. A supportive and dynamic work environment. If you’re passionate about technology, thrive under pressure More ❯

this role, you will need a blend of being technically proficient, a great communicator, able to help your colleagues, and the technical lead with 1st or 2nd line issues. If all the above sounds like you, then we’d love to meet you. Key Responsibilities: Excellent communication More ❯

Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem solving skills, and be customer … Escalate issues according to escalation process Ensure that the call management systems are up to date with all necessary relevant information. Provide software support using Remote Control/Access systems, Implement fixes. This includes providing Technical support for both onsite engineers and third party engineers on … site and escalating to 2nd Line when necessary Deal with all system alerts in a proactive manner and provide support to the Operations Team & Service Desk Administrator when necessary. Assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team More ❯

About Doherty Associates Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world’s most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and More ❯

ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based in Edinburgh. In this role, you will serve as the primary point of contact for local technical support at our More ❯

the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness … to learn quickly is essential. What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. UK citizenship. To … to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - Windows, First Line, O365, Communication, Active Directory More ❯

applications/software/IT hardware, and the desire to be involved in crucial business operational tasks relating to troubleshooting and 1 st line fixing. This is a telephone/telephony based role that will see you log tickets (incidents/requests), remotely diagnose and troubleshoot and further … with customer SLA’s Consistently meet Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager Act as the 1st point of contact for new incidents, requests, and queries raised by Telent customers and external customers over a wide range of platforms via Telephone … or an experienced IT Service Desk Analyst/Engineer) to join our fast-paced IT service desk team that provide a 70% and above 1st time fix. We are looking for someone that has a passion for IT and/or IT infrastructure, an intrigue of troubleshooting, fixing or More ❯

applications/software/IT hardware, and the desire to be involved in crucial business operational tasks relating to troubleshooting and 1 st line fixing. This is a telephone/telephony based role that will see you log tickets (incidents/requests), remotely diagnose and troubleshoot and further … with customer SLA’s Consistently meet Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager Act as the 1st point of contact for new incidents, requests, and queries raised by Telent customers and external customers over a wide range of platforms via Telephone … or an experienced IT Service Desk Analyst/Engineer) to join our fast-paced IT service desk team that provide a 70% and above 1st time fix. We are looking for someone that has a passion for IT and/or IT infrastructure, an intrigue of troubleshooting, fixing or More ❯