51 to 75 of 79 1st Line Support Jobs

important, as is a solid understanding of Microsoft Office 365, both in standalone and Azure Sync environments. You should be confident working with Remote Desktop Servers, providing desktop support across Windows, Mac, and RDS Farms, and familiar with networking protocols such as TCP/IP. Strong communication skills are essential, along with the ability to manage technical issues … effectively under pressure. Previous experience as a support engineer in a service environment, particularly with SMEs, and familiarity with the tech or ISP sectors will be highly beneficial. … Desired skills: Knowledge of CRM or ERP systems, such as Oracle or Salesforce, would be an advantage. The right candidate: The successful candidate will handle incoming calls and provide 1st Line support both remotely and face-to-face. They will also be responsible for delivering internal IT support when needed, managing helpdesk tickets More ❯

Job Title: 1st Line Technical Support Location: Tunbridge Wells, Kent, UK Job Type: Full-Time Overview: A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1st Line Technical Support. This role is ideal for someone with a passion for technology, strong problem-solving … skills, and a commitment to delivering exceptional customer service. Key Responsibilities: Deliver technical support to customers via phone, email, and live chat. Diagnose and resolve issues related to video telematics systems and connected hardware. Process and triage service tickets with efficiency and accuracy. Access and review video footage to aid in fault diagnosis and resolution. Escalate complex or … unresolved issues to senior technical support as required. Maintain detailed records of customer interactions, including issues, actions taken, and resolutions. Assist in the commissioning of new or replacement devices. Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback. Engage in ongoing training to stay current with product updates More ❯

AMR298 IT Support Bristol upto £28,000 My Client are a leading … Bristol based IT technology services provider and cloud solution provider. This dynamic company are currently looking to expand there technical team and currently have a vacancy for an additional 1st line-technical Support Specialist/Software Support Consultant. The Software Support Consultant/IT Support Specialist will need the … following experience: 1) Ideally previous IT Technical support gained in a busy IT environment. Any knowledge of windows PC, Server Ops and understanding of office365 advantageous. Any Linux a bonus 2) Ideally experienced across the board in all areas of office Networks 3) Anyone working for a current Managed service provider advantageous 4) Hard Working and looking to More ❯

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite. Role Responsibilities: Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs … with other team members in the field providing technician days and completing installations Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills Potential full-time position for the right candidate after completion of the apprenticeship Apprenticeship Standard Information communications technician (level … software Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE, grade 4/C and above (Essential) About the Employer JUST I.T. TRAINING LIMITED IT Support London based national coverage company. More ❯

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite. Role Responsibilities: Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs … with other team members in the field providing technician days and completing installations Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills Potential full-time position for the right candidate after completion of the apprenticeship Apprenticeship Standard Information communications technician (level … software Qualifications English GCSE, grade 4/C and above (Essential) Math GCSE, grade 4/C and above (Essential) About the Employer JUST I.T. TRAINING LIMITED IT Support London based national coverage company. More ❯

Do you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to our clients? Do you want to work with a varied set of charities and not for profit organisations , whose aim is to … make a positive difference? At Penelope our mission is simple: to provide great & affordable IT support for organisations making a positive difference. Were looking for a capable 1st/2nd line IT support engineer who enjoys working with people + technology, likes solving problems and is looking for a new challenge. About us … with the very best levels of service. We have offices in Bath and London. About the role Were looking for someone who is comfortable and experienced working at a 1st/2nd line level providing desktop support to our clients and their users. We support organisations using a variety of cloud (Office More ❯

A well known council based in London is seeking to recruit X3 1st/2nd Line Support Engineers to start asap for initial 3 month contracts at £200/day, 5 days fully on site in London, 36 hours per week.It is essential that you have experience of supporting windows 11 laptops, have excellent customer … facing skills and also presentation skills as you may be required to support deployment sessions. These are very high profile projects for the council so you will need to be able to work well under the spotlight. Higlight of key tasks Setting up and installing laptops, ensuring inventory is tracked and old devices are retrieved Installing operating systems … and managing session logistics Providing real-time assistance and answering user queries during setup . Maintaining detailed records of deployment activities and issue resolution Handling complex technical issues beyond 1st/2nd line capabilities Collaborating with internal and external teams to meet project requirements, including accessibility and specialist applications Working closely with PMs, support officers More ❯

Are you a customer focused person? Do you like assisting people and resolving problems? This role is a blend of technical support and customer service where you will support our clients to get the most out of the software whilst fixing faults and issues that may arise. Key Responsibilities: Managing client contact via phone and email … existing clients on the product via video calls and conferences. Once fully trained, assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable but not essential. Previous customer service experience (minimum 2 years preferred) A team … player who can handle support tickets and troubleshoot first line issues. Strong and clear communication skills, both written and verbal. Strong interpersonal skills with the ability to work well as a collaborator as well as an individual. A positive attitude to work and customer first mindset. An interest in gaining exposure to innovative technologies. The ability More ❯

Onsite IT Support Engineer – Southwest London (12-Month Contract) Location: Onsite, Southwest London Duration: 12 months Hours: Mon–Fri, 8am–5pm Day Rate: £140 - £180 p/d DOE We are seeking an Onsite IT Support Engineer to join a customer-facing team in Southwest London. This is a 12-month contract , Monday–Friday (8am–5pm), with an immediate start. Key responsibilities: Provide 1st line IT support across a Microsoft environment. Troubleshoot and resolve issues with Windows 11, Active Directory, SharePoint, Teams, OneDrive, and Office applications . Manage file … server permissions and assist with mobile device support (Samsung phones & tablets). Act as the first point of contact for support tickets, working efficiently within a small, fast-paced team. Requirements: Proven experience in IT support within Microsoft environments. Strong troubleshooting skills across desktop, mobile, and collaboration tools. Excellent communication and customer service skills. More ❯

Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1 st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a … impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the companys Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a … technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK click apply for full job details More ❯

delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and prioritising skills More ❯

Global 4! Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. What will you be doing? What Will You Be Doing? Provide 1st Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision. Perform advanced diagnostics and fault … ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and … IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL). What do we need from you? ·????????A passion for telecoms and customer support ·????????A natural focus on quality and solution driven. ·????????Customer driven, proactively seeking to exceed customer expectations. ·????????Demonstrable experience of driving quality throughout a team and organisation ·????????Effective handling of More ❯

IT Support Analyst Location: Barbican Salary: £30,000 - £35,000 DOE Are you an IT Support Analyst looking for your next opportunity? About the company A leading Managed Services Provider and Business Management Consultant within the legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support … day IT troubleshooting and proactive advice Complete all regular scheduled visits and tasks, per the applicable Service Level Agreements Assist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systems Support the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the company … s platform Candidate Requirements One to two years' experience gained within a previous support role, and, you will have proven experience in supporting Microsoft 365 applications and technologies. You will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their More ❯

Your new company Hays are working with a business in Telford who are looking for a hands-on and customer-focused IT support professional to provide first-line technical assistance across multiple properties to provide essential technical support. This role is critical during a transitional period and involves hands-on troubleshooting, equipment maintenance, and client-facing … skills, technical confidence, and the ability to manage competing priorities while maintaining a high standard of customer service. Your new role Monitor and respond to IT helpdesk tickets, resolving 1st line issues. Support hardware, software, user access, and Wi-Fi troubleshooting. Maintain IT equipment and asset records. Assist with equipment setup and relocation. Liaise with … third-party providers and escalate issues as needed. Provide IT support for events, including Wi-Fi setup and client troubleshooting. What you'll need to succeed Strong administrative and IT support skills. Proficient in Microsoft Office 365 (Excel, Outlook, Word). Excellent communication and customer service abilities. Highly organised with strong time management. Driving licence and More ❯

Our client is seeking a first line Support Analyst with a couple of years of commercial experience and ideally a IT related certification. You will have excellent inter-personal skills and be confident dealing with stakeholders at all levels online, via telephone and in person. You will demonstrate solid experience and knowledge of Microsoft 365 Admin More ❯

#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs54A3CC1E{text-align:left;margin:0pt 0pt 8pt 0pt;line-height:(phone number removed);list-style-type:disc;color:#(phone number removed);background-color:transparent;font-family:Arial;font-size:11pt;font-weight:normal;font-style:normal} .cs747BF1FB … color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:italic;} IT Support Analyst Location: Barbican Salary: £30,000 - £35,000 DOE Are you an IT Support Analyst looking for your next opportunity? About the company A leading Managed Services Provider and Business Management Consultant within the … legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support Analyst. The ideal candidate will have great communication skills, a couple months experience and the desire to learn and grow. Responsibilities Provide on-site and remote assistance for clients Provide day to day IT troubleshooting and proactive advice Complete all More ❯

global brands. Known for its collaborative culture, market expertise, and commitment to excellence, the company continues to grow and innovate across its UK and European offices.As an IT Support Technician, you’ll be the first point of contact for technical … issues, helping ensure smooth operations across the organisation. You’ll support users, maintain IT infrastructure, and contribute to documentation and long-term solutions. Key Responsibilities: Provide first-line support via phone, remote tools, and in-person. Log, manage, and escalate service desk tickets. Install and configure hardware, software, and peripherals. Maintain accurate asset records … and collaboratively. Desirable Skills & Experience Experience with cloud platforms (e.g., Microsoft 365, Azure). Familiarity with ITIL practices or service desk tools. Previous experience in a fast-paced support environment. More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯

Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯