76 to 100 of 101 1st Line Support Jobs

Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on. Client Details A highly … respected Technology business. Description You will be reporting to the Application Support Manager and working collaboratively within the service team providing top class customer service at all times. This role comes with a competitive salary of up to £40,000 per annum (inclusive of on call allowance) depending … and handling of inbound calls. Handling of tickets ensuring they are kept up to date at all times. Out of hours calls to support both overnight and weekends as and when required to customers (rota based). Profile The Successful Applicant: This is a great role for someone more »

looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: 1st Line IT Support Apprentice Pay: £15000 per annum 18 Month Apprenticeship with a view of a full-time permanent position … upon completion Hours: Monday - Friday 09:00am - 17:00pm Location - Wakefield Training Provided : Level 3 IT Support Pathway standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform 'Aptem' where you will complete the learning on … be provided. Main Duties include: Answering the phone and providing excellent customer service and care in a professional and effective manner Providing remote support, advice and guidance to the customer Fault diagnosis and diagnosis of security issues Working with hardware Software installation PC builds, reconfiguration and re-builds more »

the cogs turning. This is where you come in. You know what makes an IT function work. But you also know that IT support is more than just plugging in mice and keyboards, its about people. Youre passionate about solving problems and providing an excellent customer experience. And … when you find the winning solution? Thats job satisfaction right there. As a 1 st Line Support Engineer you'll join a bustling IT function in a world-class facility. Youll be on your toes managing a variety of challenges to support the business … religion, or any other protected characteristics, and will treat all applications with the strictest confidence. Were always open to hearing how we can support flexible working in different ways, including part-time work. Please dont be afraid to ask about what we can do to support more »

We are looking for someone to join a small but experienced team as a 1st Line IT Support Engineer providing administration of internal systems as well as supporting overseas offices remotely. This role would be suited for any graduates or someone looking to further their … team. This is a role based in Addlestone so candidates will need to be able to commute to the office. Duties: Provide IT Support to both internal and remote users. Log IT requests and work with your colleagues in the IT Dept to resolve IT issues. Installing, monitoring more »

Tech Savvy & Customer Focused? We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first more »

Tech Savvy & Customer Focused? We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first more »

IT Support Technician - 1St Line This vacancy presents a great opportunity for the right candidate to join a dynamic, close-knit team of Engineers in an ever-growing company, looking to add to their team after a new contract win. £22,000 - £25,000 Salary … Office Based Full time, permanent. Monday - Friday/37.5 Hour Week H IT Support Technician Overview Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and … repairs to client specification. Monitor client services so all systems are working as expected. Provide regular and relevant updates to customers throughout the support process. IT Support Technician Benefits Up to £25,000 Salary Be part of a growing company with an established client base. more »

the way we work as individuals, in teams and with our customers, They can be used as a guide and a reference to support processes such as team development, performance management, recruitment, identification of talent, and on-going coaching to support the … delivery of our ambitious growth plans. Creating Meaningful Moments that do good for people, and our planet. We are currently looking for a First Line Support Technician To be the support and process specialist for business application solutions at MM Flowers. Handle support issues raised by users regarding ERP, Reporting Tools and other business applications. Support the wider digital business (DotCom). Support local IT technical issues in line with other members of the Support Team Provide regular updates to the business leadership more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to … deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to … you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self … help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will … include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/ more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self … help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will … include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/ more »

you want to work for this Company: Cisco and Fortinet Partner Huge Growth Plans Massive Progression Opportunities as the company grows and grows! Role: 1st Line Network Engineer Supporting LAN/WAN Networks and Security Do not need valid certifications! Level 1 Network Support Provide more »

IT Support Engineer (MSP) Role - IT Support Engineer Location - Warrington Salary - £25,000 - £30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to … work in a friendly, but challenging, environment whereby you will be highly appreciated. Key Duties and Responsibilities: Log, process and manage support tasks from all sources: calls, emails and tickets. Provide triage and advice to clients, following defined escalations paths, as appropriate. Resolve support cases and more »

1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 £28,000 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then please read more »

First Line IT Support Engineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous … benefits package. £23,000 Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate … and handover tickets when required. Provide regular and relevant updates to customers throughout the support process. Requirements Previous MSP Experience - Essential Driving License - Essential Right to work in the UK - Essential Minimum 1 year IT Support Experience IT Support Technician Skill Sets Previous Experience more »

First Line IT Support Engineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous … benefits package. £23,000 Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate … and handover tickets when required. Provide regular and relevant updates to customers throughout the support process. Requirements MSP Experience – Essential Driving License – Essential Right to work in the UK – Essential Minimum 1 year IT Support Experience IT Support Technician Skill Sets Previous Experience providing more »

YOUR OWN TRANSPORT. Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a 1 st line customer Services Assistant to join their growing team. They are a well-established company who offer full training for the suitable candidate. This … st Line Customer Services Assistant role will suit someone who is tech savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. Ideally you will have some interest in Technology and electronic products and if you … given lots of training but you should be IT computer literate with a good telephone manner. Working as part of the 1 st line Helpdesk support team, this is a key role supporting and working closely with customers and the Team. The main focus will be more »

an excellent opportunity for an enthusiastic candidate who is interested in IT/Customer Service and is willing to learn. Full training and support is given in a friendly innovative environment. Role: Provide first-class customer service in a friendly and courteous manner Provide first line more »

ICT Manager Job Type: Full-time, Hybrid (2 days in the office) Location: Nottingham Salary: £51k - £55k An exciting opportunity has arisen for a skilled ICT Manager to lead a dynamic ICT team within a forward-thinking organisation in Nottingham. more »

the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first … role on products/services, providing high level of technical expertise to customers both internal/external * Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager * Excellent communication skills - Verbal/Written … the rest of the team * Proactively manage customer interactions and escalate as appropriate * Own and resolve of complex customer issues with little management support * Display role model behaviours within the roles and responsibilities of your role People accountabilities Experience you would be expected to have We expect any more »

escalate where it is required Recognise trends of tickets and notifying the relevant teams when necessary Escalate major incidents quickly & effectively to 2nd line Technicians Effectively and tactfully handle urgent/sensitive tickets Provide administration of the email filtering solution What are we looking for? Good knowledge of more »

Job Title: First Line Engineer Reporting to: IT and Systems Manager Location: Head Office, West London Work Type: Hybrid Hours: Full time, 37.5 hours per week, weekends on rota About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to- consumer … the role: Due to exceptional business growth over the last 18 months, we are expanding the team and are looking for a First Line Engineer who will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT … position provides exposure to a broad range of IT-related projects and activities. Your Responsibilities: Adhering to the standard of the IT Department Support All Operating systems; Windows/Mac OS Providing desktop and server support. Configuring and maintenance of new laptops and desktops. Completing internal user moves more »

help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun … pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk/service … desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role more »

help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun … pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk/service … desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role more »

systems. You'll be working closely with both internal teams and the NHS client to deliver top IT services. Role Key Responsibilities: Desktop Support: Provide day-to-day desktop support for end-users within the NHS client organization. Troubleshoot hardware and software issues, ensuring timely resolution. more »