Knowledge Manager (IT)
- Hiring Organisation
- Booking.com
- Location
- Manchester, United Kingdom
- Employment Type
- Full Time
people, we make it easier for everyone to experience the world. Leadership/Team Quote: You'll join the team, responsible for driving continuous improvement across Knowledge Management, Learning & Enablement, Quality, Service Management, and Service Operations. This role will lead our Knowledge Management capability, helping transform organisational … find accurate answers through search, conversational AI, and self service experiences. Process Optimisation Design and implement knowledge lifecycle processes, standards, and quality frameworks. Drive continuous improvement initiatives that increase the value and effectiveness of organisational knowledge. Metrics & Analytics Track and analyse key performance indicators such as knowledge ...