product vision and strategy for our payment solutions. This role involves working closely with cross-functional teams, including engineering, sales, marketing, and operations, to ensure the successful delivery and continuousimprovement of payment products that meet customer needs and business objectives. Key Responsibilities: Product Strategy & Roadmap : Develop and maintain the product vision and strategy for payment solutions. … delivery of features. Participate in agile development processes, including sprint planning and review sessions. Performance Monitoring : Monitor product performance and usage metrics. Analyze data to identify opportunities for improvement and drive product enhancements. Compliance & Security : Ensure payment products comply with industry regulations, security standards, and best practices. Stay up-to-date with changes in payment industry regulations and More ❯
work, including consulting and guiding legal teams to identify specific use cases and tailor AI solutions to meet their needs. Facilitate and lead problem identification, ideation, process mapping and continuousimprovement workshops for your projects and matters. Organise and lead project and matter retrospectives and document lessons learned. Training and learning Develop and deliver demonstrations and training … innovation ecosystem by attending events, presenting at conferences, and delivering lectures. Monitor and evaluate the effectiveness of generative AI tools in legal tasks and provide feedback for benchmarking and continuousimprovement activities. Skills and Experience Required Minimum 3 years of experience working in a global law firm, preferably within a verein structure Working within matrix reporting structures … and managing multiple stakeholders Proven track record of managing complex projects from inception to completion, ideally in innovation, improvement, or change projects in a legal context Knowledge of the legal technology market and available tools, including artificial intelligence augmented technology Demonstrated experience in implementing legal technology solutions within a law firm or legal department, including the deployment of More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Morgan Philips Specialist Recruitment
team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuousimprovement in processes and outcomes. Key Accountabilities: Bid & Proposal Support: Provide commercial input into RFPs, bids, and tenders, ensuring competitive and profitable pricing models. Collaborate with pre … for ongoing service delivery, including pricing, SLAs, and performance incentives are clearly aligned to contractual agreements. Ensure seamless onboarding of contracts into operational functions, supporting service management teams. Drive continuousimprovement in commercial processes to enhance efficiency and profitability. About You: Bachelors Degree or equivalent (Law degree is preferable) Minimum 5 years' experience in a contract management More ❯
Horncastle, Lincolnshire, East Midlands, United Kingdom
Pioneer Selection
of our quality and food safety standards. You will be responsible for leading a dedicated quality team, ensuring compliance with regulatory and customer requirements, and driving a culture of continuousimprovement across the site. Key Responsibilities Quality Management – Develop, implement, and maintain QA programs to meet company, customer, and industry standards. Food Safety Compliance – Oversee customer specifications … ensuring full compliance and minimising food safety risks. Process Improvement – Lead initiatives to reduce defects, improve yield, and enhance consistency using data-driven insights. Team Leadership – Manage, train, and mentor the QC team, conducting reviews and developing capability. Audits & Inspections – Lead internal/external audits, including customer and 3rd party visits. Documentation & Reporting – Maintain accurate QC records, corrective More ❯
Watford, Hertfordshire, South East, United Kingdom
La Fosse
organisation. Partner with internal stakeholders and external consultants to design and implement solutions. Support and improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuousimprovement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What You'll Bring Strong experience in ITSM and operational support … of ServiceNow trends and best practices. What's on Offer A chance to contribute to a large-scale, high-impact transformation. A tech-forward environment that values innovation and continuous improvement. A supportive, inclusive culture committed to learning and development. This organisation is an Equal Opportunity Employer and welcomes applications from people of all backgrounds and experiences. More ❯
Daventry, Northamptonshire, East Midlands, United Kingdom
CRC Recruitment Ltd
all Customer business level requirements are met, as well as monitoring and managing all Customer complaints and warranty, dealing with them effectively and in time. Embed a culture of continuousimprovement throughout the company. Lead the Business to achieve quality management system targets for customers and business goals (KPIs). Responsibilities: Strategy and Development Contribute to the … ISO14001 etc) (including: IATF16949/ISO9001/ISO14001, TISAX/ISO27001 and AS9100 etc) Attend various meetings and action/communicate instructions Produce written reports and make presentations Undertake continuous training and development Identify business improvement opportunities within the organisation Develop, implement, and manage key performance indicators (KPIs) for each area of responsibility Assist with setting department More ❯
ensure on-time and within-budget delivery of projects Contribute to strategic planning and execution of IT projects, ensuring alignment with PGMS multiyear roadmap and legacy system risks Lead continuousimprovement initiatives across global legacy systems, coordinating efforts and aligning with MOM-level strategies Provide leadership and subject matter expertise to guide PGMS teams, Business Analysts, and … business requirements are met, risks are mitigated, and UAT sign-off is completed Key skills that will help you succeed in this role: Proven leadership in major projects and continuousimprovement initiatives within business systems Deep expertise in Metal Trading, Refining, SCCM, MOM, and financial data management. Strong background in ERP and Finance technologies, including system implementations More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
ADLIB
liaise with key stakeholders, and collaborate closely with external partners to evolve digital products and services. What you’ll be doing You will lead the ongoing development and improvement of the organisation’s digital platforms, focusing on the CMS and website user journeys. Working strategically and operationally, you’ll prioritise product features and enhancements based on user insights … agencies and internal teams, you’ll ensure digital delivery aligns with business goals and best practices. You’ll also support and mentor your team to embed a culture of continuousimprovement and collaboration. What experience you’ll need to apply Proven experience as a Senior Product Manager or Digital Product Manager/Product Manager (managing website products More ❯
Londonderry, County Londonderry, Northern Ireland, United Kingdom
r10
support and access to the latest technologies. Our delivery leaders benefit from technology-driven methodologies that enable them to drive outstanding outcomes for our clients. With rapid growth comes continuous opportunities for advancement and innovation across our organisation. Alchemy specialises in delivering large-scale technology implementations, partnering with leading insurance companies to support their digital transformation efforts. As a … internal and external teams across Alchemy and client environments. Mitigate risks and manage dependencies across multiple workstreams. Ensure projects adhere to Alchemy's high standards for governance, reporting, and continuous improvement. Proactively identify delivery challenges and drive resolutions. Manage relationships and workstreams with the business, key stakeholders, management and third-party suppliers. Mentor project managers and senior developers and … support continuousimprovement initiatives. Skills & Requirements: Experience within delivery and project management experience in digitalsoftware transformations/implementations within Insurance Sector. Strong understanding of insurance systems, processes, and business models. Familiarity with SaaS solutions, cloud-based platforms, and third-party integrations. Familiar with Agile, Waterfall, and hybrid delivery models. Experienced in managing diverse stakeholder groups across multiple More ❯
certifications, tailored support andaccess to the latest technologies. Our delivery leaders benefit from technology-driven methodologies that enablethem to drive outstanding outcomes for our clients. With rapid growth comes continuous opportunities foradvancement and innovation across our organisation. Alchemy specialises in delivering large-scale technology implementations, partnering with leading insurancecompanies to support their digital transformation efforts. As a Project Delivery … internal and external teams across Alchemy and client environments. Mitigate risks and manage dependencies across multiple workstreams. Ensure projects adhere to Alchemy's high standards for governance, reporting, and continuous improvement. Proactively identify delivery challenges and drive resolutions. Manage relationships and workstreams with the business, key stakeholders, management and third-partysuppliers. Mentor project managers and senior developers and support … continuousimprovement initiatives. Skills & Requirements: Experience within delivery and project management experience in digitalsoftware transformations/implementations within Insurance Sector. Strong understanding of insurance systems, processes, and business models. Familiarity with SaaS solutions, cloud-based platforms, and third-party integrations. Familiar with Agile, Waterfall, and hybrid delivery models. Experienced in managing diverse stakeholder groups across multiple geographies. More ❯
management for digital-first customers Team Leadership & Cross-Functional Collaboration Build, mentor, and lead a team of customer success managers and specialists, fostering a culture of innovation, accountability, and continuousimprovement Collaborate with Product and Engineering to ensure customer feedback informs roadmap priorities and feature development Partner with Marketing and Support to align messaging, resources, and interventions … churn, product usage) to measure program effectiveness and inform strategic decisions Implement and optimize scalable processes, leveraging technology and automation to efficiently manage a large, diverse customer base Drive continuousimprovement through data analysis, experimentation, and feedback loops Qualifications: 7+ years in customer success, account management, or related roles, with at least 3 years in a leadership More ❯
Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Total IT
systems. The Compliance manager will: Develop and maintain compliance frameworks aligned with accreditation standards. Coordinate audits, assessments, and documentation to ensure ongoing certification. Promote a culture of compliance and continuousimprovement across the business. Responsibilities Compliance Framework Development Build and maintain a compliance roadmap for all relevant accreditations. Develop policies, procedures, and documentation aligned with ISO … on compliance KPIs and audit findings. Training & Awareness Deliver training and awareness sessions to staff on compliance requirements. Promote best practices and ensure understanding of compliance obligations across departments. ContinuousImprovement Review and refine compliance processes regularly. Stay up to date with changes in standards and regulations, adapting internal processes accordingly. Results/Measures Successful maintenance and More ❯
deliver projects on time, within scope and budget. Monitor performance, report progress, and escalate risks where needed. Facilitate Agile and Scrum practices, ensuring sprint goals and value delivery. Champion continuousimprovement and best practices across delivery. Mentor teams while embedding quality assurance at every stage. What we’re looking for: Proven leadership in managing cross-functional teams. More ❯
monitor and optimise licence usage. Build and maintain PBCS reports to support Group and Divisional needs. Serve as a subject matter expert for Group Finance and Divisions. Systems Improvement & Ad-Hoc Projects Partner with IT to implement a new PBCS ticketing and support system. Review and recommend improvements for Board and CVC reporting processes. Support a variety of … financial planning and reporting systems. Strong understanding of data visualisation tools, ideally Power BI . Comfortable working with large, complex datasets and improving data processes. Self-starter with a continuousimprovement mindset and a keen eye for detail. More ❯
purpose: Lead the strategic development and operational delivery of WiFi optimisation across our customer base, ensuring exceptional in-home connectivity experiences through proactive technical management, cross-functional collaboration, and continuous process optimization. You will drive both technical excellence and customer satisfaction by establishing robust troubleshooting frameworks, managing diagnostic tooling, and leading teams to resolve complex WiFi challenges at scale. … lead proactive monitoring and intervention strategies to identify and resolve WiFi issues before they impact customers Establish performance metrics and SLAs for WiFi service quality, monitoring adherence and driving continuousimprovement Collaborate with product, engineering, and operations teams to identify trends, root causes, and optimization opportunities to enhance the customers' in home WiFi experience The experience we …/6/7 technologies Knowledge and understanding of different Wifi management platforms Excellent analytical skills with the ability to interpret network performance data and drive process improvement Track record of developing reactive and proactive technical support processes (assisted and unassisted) A problem solving mindset - someone who is willing to get stuck into the detail and deliver complicated More ❯
to maximise the success and benefits of all investments in change including the use of business systems and new technology to facilitate better ways of working - Promote and support continuousimprovement programmes by being expert in quality improvement method and being able to embed these into operational processes in a pragmatic and effective way through … excellent design and skills transfer - Advise and assist all parts of the organisation and the Project Teams for national initiatives in the use of quality improvement techniques in support of the Corporate strategy and business plans - Responsibility for line management of staff for a range of different project staff from Project Support to Project Co-ordination staff. There … meetings. - Experience of change management and the use of skills to facilitate change. - Experience and knowledge of delivering effective customer-orientated services - Knowledge and experience of delivering quality improvement initiatives e.g. the ability to analyse and redesign business processes to make best use of the people involved and enabling this with new technology as appropriate. - Experience of co More ❯
Southampton, Hampshire, South East, United Kingdom
Henderson Scott
s infrastructure - including data centres, networks, cloud platforms, and associated systems. You'll drive forward infrastructure strategy, ensure operational excellence, and enable the business to scale through innovation and continuous improvement. Key Responsibilities Lead the development & execution of infrastructure strategies and multi-year roadmaps. Ensure high availability and resilience of all technology infrastructure, with proactive monitoring and early-warning … management functions. Own incident response processes and serve as the escalation lead for Priority 1 and 2 infrastructure incidents. Create and maintain service level agreements (SLAs), service catalogues, and continuousimprovement frameworks. Manage non-production environments and test strategies to support business change. Deliver robust financial management, including capital planning and return on investment for infrastructure initiatives. More ❯
term relationships based on trust and value. We are now hiring for a Head of Customer Excellence to lead the customer-facing strategy, ensuring world-class service delivery and continuousimprovement across all touchpoints. THE HEAD OF CUSTOMER EXCELLENCE OPPORTUNITY: As Head of Customer Excellence, you will play a pivotal role in shaping the customer journey, building … best practice. KEY RESPONSIBILITIES: Develop and lead the Customer Excellence strategy , ensuring alignment with overall business objectives. Drive customer satisfaction, retention, and loyalty through proactive engagement and service improvement initiatives. Lead, inspire, and develop a high-performing customer experience team. Analyse customer feedback and data to identify trends, issues, and opportunities for improvement. Collaborate with sales, operations, and More ❯
Reading, Oxfordshire, United Kingdom Hybrid / WFH Options
Project People
external legal spend is managed efficiently. Oversee the work of external lawyers, ensuring delivery aligns with agreed strategies, standards, service levels, timelines, and budgets. Support the development and continualimprovement of processes and policies, with a focus on leveraging relevant legislation (including the Electronic Communications Code). Facilitate project activities and deliverables across all sites. Collaborate closely with … efficient, enthusiastic, and resilient. Capable of working in a rapidly changing environment with complex and occasionally challenging relationships. Desirable Skills and Experience: Experience managing large property portfolios. Process improvement and change implementation. High-volume dispute resolution and litigation. Health & Safety and regulatory experience. Telecommunications industry knowledge. Familiarity with the Electronic Communications Code. To apply for the Senior Commercial More ❯
and decision-making. Monitor readiness metrics, adoption, and engagement to inform go-live and exit decisions. Lead the implementation and execution of the post–go-live support framework. Champion continuousimprovement, challenge the status quo, and act as a role model for the MBNL Way. The successful Change Manager will have: Proven experience leading business readiness activities … within large-scale transformational change programmes. Expertise in change impact assessment, readiness planning, and stakeholder engagement. Strong knowledge of organisational design, process improvement, and tools & data readiness. Background in telecoms or infrastructure sectors (preferred, but not essential). A collaborative mindset, with the ability to influence at all levels and drive engagement across diverse teams. To apply for More ❯
committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continualimprovement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in … practices is required At least ITIL foundation certified Strong service attitude and aiming to build lasting customer relationships Be able to identify and own the implementation of service improvement activities Experience of managing SLA’s and KPI’s Experience in problem management and change management Ability to demonstrate exceptional interpersonal skills and able to develop lasting working relationships More ❯
satisfaction.- Collaborate with cross-functional teams to enhance product efficiency and effectiveness.- Act as the primary point of contact for client communications and expectations.- Develop and implement strategies for continuousimprovement within the service delivery process.- Monitor project progress and resolve issues promptly to maintain optimal service delivery. Experience: - Strong knowledge of D365 CE or F&O More ❯
and decision-making. Monitor readiness metrics, adoption, and engagement to inform go-live and exit decisions. Lead the implementation and execution of the post–go-live support framework. Champion continuousimprovement, challenge the status quo, and act as a role model for the MBNL Way. The successful Change Manager will have: Proven experience leading business readiness activities … within large-scale transformational change programmes. Expertise in change impact assessment, readiness planning, and stakeholder engagement. Strong knowledge of organisational design, process improvement, and tools & data readiness. Background in telecoms or infrastructure sectors (preferred, but not essential). A collaborative mindset, with the ability to influence at all levels and drive engagement across diverse teams. To apply for More ❯
IT Business Systems Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuousimprovement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance our … deliver cutting-edge logistics solutions. Driving Change and Innovation: Lead the planning, implementation, and testing of system updates, feature releases, and configuration changes - whether part of strategic projects or continuousimprovement initiatives. Delivering Scalable Solution: Roll out our standard system solutions and processes to new sites and customers, ensuring consistency and scalability across the business. Modernising Operations More ❯
Successfully adopting new processes and advanced legal technology solutions and tools. Building relationships and collaborating with stakeholders. Creating proposals for IT projects. Contributing to the team’s culture of continuousimprovement and innovation. Main experience and skills required: Strong analytical and problem-solving skills. The ability to manage multiple projects. Previous experience in a law firm or More ❯