251 to 275 of 372 Customer Insight Jobs

Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships with … create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager, Growth, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale. By combining your customer … of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Growth Customer Success Manager, you will be the voice of Vanta, responsible for helping keep … our customers moving toward their goals and ultimately being successful and happy. What You'll Do: Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content. Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success More ❯

At Contentful, we are always searching for top candidates to join our global team of Customer Success Managers. We are particularly interested in individuals with experience in the DACH, Nordics, French, or Southern EMEA regions. This is a speculative job description, and an immediate opening may not be available. However, we still encourage interested candidates to apply. In the … first instance, a recruitment team member will be in touch to discuss your profile and explain more about Contentful. As a Customer Success Manager, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers … for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the customers' voices internally by driving continuous feedback into our product and customer teams. What to expect? Build and own relationships across an entire book of business and embody the trusted advisor role, managing a book of business of around More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks More ❯

Lead Data Analyst - Geospatial Leeds, West Yorkshire Hybrid Working - 3 days onsite per week An innovative and insight-led organisation with a growing data function is seeking a talented Lead Data Analyst - Geospatial to drive spatial analytics and insight across a range of commercial, retail, and strategic initiatives. The Lead Data Analyst - Geospatial will be responsible for delivering … insights, managing one analyst, and shaping the use of spatial data across the business. You'll work closely with senior stakeholders to support decisions around network optimisation, marketing strategy, customer insight, and business transformation. Alongside overseeing spatial analytics projects, you'll take a hands-on role in delivering ad hoc analysis and data science work, building geospatial models … and ensuring insight is clearly communicated and commercially relevant. Lead Data Analyst - Geospatial - Key Requirements: * Proven experience in a geospatial, spatial analytics, or location insight role * Strong skills in SQL and/or Python * Experience with GIS/Geospatial tools such as Esri ArcGIS or similar * Track record of applying geospatial analysis in commercial or strategic environments * Ability More ❯

of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors … Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your … includes allocating budget to specific event activity, working with other marketing team heads to agree spend per channel/activity type; and regularly monitoring spend vs. results. Create deep insight of our visitors & buyers worldwide, including identifying gaps and strategies to fill them, to be able to attract, grow and nurture theaudience With the Visitor Marketing team, create and More ❯

quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets. With customer feedback at 4.98 out of 5 for the product, we need ambitious, creative sales people who do more than just sell, but want to use their skills to change … of some of 32Co's most valuable customers, serving as the primary point of contact and advocate. Retention & Renewal : Build trust and deliver consistent value to ensure long-term customer satisfaction, loyalty, and renewals. Growth & Upsell : Identify expansion opportunities within accounts and work collaboratively with commercial and clinical teams to deliver them. Customer Insight : Develop a deep … understanding of each customer's practice, goals, and challenges. Use data and insight to inform proactive support and strategic guidance. On-the-Ground Engagement : Regularly visit customer sites to strengthen relationships, troubleshoot in person, and deliver high-touch service. Collaboration : Work cross-functionally with clinical, product, and operations teams to champion the voice of the customer More ❯

and close deals with confidence. Consistently hit and exceed your revenue targets while maintaining healthy pipeline velocity. 4. Collaborate Across Teams Partner closely with Thrive's marketing, product, and customer success teams to support customer outcomes. Help shape future features and offerings by feeding customer insights back into the business. 5. Represent Thrive on the Global Stage … Sales Success : 5+ years selling B2B SaaS or learning tech into large organisations, with a consistent record of exceeding £1M+ annual targets closing deals above 150k ARR. Deep Industry Insight : Experience within the LMS, EdTech or HRTech space is a major plus. You understand how L&D, HR and business goals intersect. Consultative Selling Approach : You lead with insight, build trust fast, and tailor solutions that truly solve customer problems. Industry Credibility : You're confident influencing senior stakeholders - from Heads of L&D to CHROs and CTOs - and navigating complex decision-making units. Growth Mindset : You thrive in a fast-paced, scaling business, take ownership of results, and push yourself (and us) to grow every day. Tech More ❯

lead the next phase of our product strategy and execution. You'll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization at a high-growth SaaS company … central role in driving the company's direction. What you'll be doing: Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle-from discovery and design to launch and … iteration. Customer Insight: Develop a deep understanding of our users, their workflows, and the problems we're solving. Cross-functional Collaboration: Partner with engineering, design, sales, and customer success to build and deliver scalable, impactful solutions. Quality & Impact: Set and uphold high standards for product quality, usability, and measurable outcomes. Innovation: Identify new opportunities and lead the More ❯

Online team’s dedication to its customers over the past 6 years have resulted in record-breaking growth. In 2019, the Iceland.co.uk team was awarded by the IGD for Customer Insight, for demonstrating detailed knowledge of their target demographic and insight into its customers’ lives. This award joins a multiple of others recognising Iceland’s industry-leading More ❯

eCommerce Marketing Manager Based in Manchester Salary up to £50k-£55k Hybrid – 3 days in office Driving eCommerce revenue growth & improving customer retention rates A/B testing, Google Analytics, Hot Jar, CMS platforms Strong understanding of eCommerce platforms, user behaviour, conversion funnels ABOUT THE CLIENT An established and growing business in the digital sector is seeking a commercially … minded and data-driven eCommerce Marketing Manager to help drive growth, optimise user journeys, and increase customer retention. In this role, you will take ownership of end-to-end website performance, leading strategic initiatives to enhance conversion rates, boost revenue, and implement a robust affiliate marketing program. THE ECOMMERCE MARKETING MANAGER ROLE: Use analytics tools (e.g. Google Analytics, Hotjar … to assess user behaviour, optimise funnels, and shape strategic decisions. Identify and improve underperforming website areas using customer insights and performance analytics. Own the optimisation of digital sales funnels and continuously monitor performance metrics. Execute A/B tests, personalisation strategies, SEO improvements, and CRO initiatives to increase engagement and performance. Work collaboratively with cross-functional teams (Product, Development More ❯

Identify opportunities and define product roadmaps to address them. Create, implement and oversee Product Strategies and build the vision of how the IDAM product can achieve this. Deeply understand customer needs and pain points through research, interviews, and data analysis. Ensure customer insights drive product decisions. Represents the Voice of Customer in helping to define customer focused solutions. Create and maintain detailed product roadmaps, prioritizing features and initiatives based on business value, customer impact, and technical feasibility Ensure that the services provided by IDAM have clearly prioritised outcomes aligned to our goals and are aligned to wider product roadmaps. Work closely with a wide range of senior stakeholders across all areas of the business … communication and collaboration across departments. Oversee the entire product lifecycle, from ideation and development to launch and post-launch optimization. Ensure timely delivery of high-quality products that meet customer and business needs. Conduct thorough market analysis and competitive research to inform product strategy and positioning. Stay up to date with industry trends and best practices. Represent the business More ❯

start-up who are accelerating the resale and recommerce industry. The company offer an end-to-end solution that combines the ease of modern tech with expert valuation and customer-first service. They are looking for a Product Owner to come in and own their operational funnel, aligning multiple departments and productising internal tools. As the Product Owner you … from end to end. • Turn high-level business goals into clear, actionable user stories and deliverables. • Manage and continuously refine the product backlog, ensuring it reflects business priorities and customer needs. • Define and own the vision and roadmap for key product areas, driving maximum value and impact. • Collaborate with stakeholders to review existing processes, uncover improvement opportunities, and shape … solutions that align with strategic objectives. • Prioritise initiatives and features to maintain strong alignment with the overarching product strategy. • Leverage analytics tools and customer insights to pinpoint areas for growth, optimisation, and innovation. • Support the helpdesk team by assisting with incident triage and providing timely updates on product-related issues. • Act as a key point of contact for the More ❯

new automations and transforming work. What will you own We're looking for an experienced, innovative Product Manager to join our Insights Team . The Insights Team owns the customer-facing part of our product, delivering actionable insights to drive efficiency and value for our clients. You'll be the voice of the customer within the team, driving … a passion for user-centric product development, and excels at iterative enhancements and deep user empathy. Part of Your Day-to-Day Own the strategy and roadmap for the customer-facing components of our platform, focusing on insights and user experience. Be embedded within the Insights Team to serve as the voice of the customer, ensuring their needs … improvements to existing features and develop new capabilities to deliver greater value to clients. Uplevel the team's understanding of user behaviour and needs through research, data analysis, and customer feedback. Partner cross-functionally with Engineering, Design, and leadership to translate broad goals into clear product plans and priorities. Identify high-value problems and define clear, actionable requirements to More ❯

landscapes, build executive relationships, and act as a strategic advisor to clients on workforce flexibility, cost optimisation, and digital transformation in staffing. Collaborate closely with internal teams (Operations, Product, Customer Success, Marketing & BI) to ensure solutions are delivered to scope and evolve in tandem with the client's business needs. Champion voice-of-the-customer insights internally, shaping … cross-functionally to shape our go-to-market and client delivery approach, based on insights from the field. Forecast revenue accurately and build pricing strategies that drive margin and customer value. Provide feedback on market trends, competitive positioning, and customer needs to inform product and service evolution. What we're looking for: Proven success in B2B and SaaS … relationships simultaneously. Comfortable navigating ambiguity and excited by the challenge of launching and selling a new proposition in market. Data-driven, commercially astute, comfort using CRM pipeline tools and customer-obsessed. Why Join Us Join a company on the forefront of the future of work, at a time of strategic reset and growth. Help shape and commercialise a new More ❯

landscapes, build executive relationships, and act as a strategic advisor to clients on workforce flexibility, cost optimisation, and digital transformation in staffing. Collaborate closely with internal teams (Operations, Product, Customer Success, Marketing & BI) to ensure solutions are delivered to scope and evolve in tandem with the client's business needs. Champion voice-of-the-customer insights internally, shaping … cross-functionally to shape our go-to-market and client delivery approach, based on insights from the field. Forecast revenue accurately and build pricing strategies that drive margin and customer value. Provide feedback on market trends, competitive positioning, and customer needs to inform product and service evolution. What we're looking for: Proven success in B2B and SaaS … relationships simultaneously. Comfortable navigating ambiguity and excited by the challenge of launching and selling a new proposition in market. Data-driven, commercially astute, comfort using CRM pipeline tools and customer-obsessed. Why Join Us Join a company on the forefront of the future of work, at a time of strategic reset and growth. Help shape and commercialise a new More ❯

with a major UK organisation to recruit a Lead UX Designer to help evolve their user-centred design capability and ensure that every digital product is built around real customer needs. This is a business where UX isn’t just a department — it’s at the core of how products are imagined, tested and delivered. You’ll join an … adoption of User Centred Design (UCD) across multiple product teams. Drive continuous improvement of design methodologies, tools, and processes. Build trust-based relationships with senior stakeholders and advocate for customer-centric design. Facilitate ideation, prototyping, and user testing to co-create effective solutions. Present complex customer insights through journey maps, personas, flows and service blueprints. Champion accessibility standards More ❯

is based out of our London Office with up to 30% travel required As the Regional Vice President (RVP) of Strategic Accounts, you will own Sonatype's most valuable customer relationships across EMEA, managing multi-million-dollar ARR portfolios that are central to the company's growth strategy. You will lead, coach, and scale a team of Strategic Value … supply-chain security topics. Create a psychologically safe, high-performance culture that rewards strategic thinking, outcome-based planning, and continuous learning. Track and improve leading indicators, including pipeline health, customer sentiment, executive engagement, and portfolio NRR. Strategic Customer Engagement Oversight Guide the team in developing multi-year account strategies that combine success plans, white-space mapping, and cross … sell/upsell motions, ensuring they are pressure-tested and aligned to customer business outcomes. Oversee preparation and delivery of executive business reviews and roadmap sessions that quantify ROI, surface new opportunities, and strengthen strategic alignment. Act as executive sponsor within select lighthouse accounts, building board-level credibility and reinforcing Sonatype's mission-critical value. Revenue & Retention Leadership Own More ❯

the system and service, by working with RDG's technology provider and train operating companies to deliver enhancements. The focus for Phase 5 is to centre on improving the customer experience with the main aim of a more accessible railway for all. The User Experience Advisor will bring the needs of clients to the forefront of solutions by gathering … detailed user requirements, translating them into product specifications, and ensures a customer-focused approach throughout the service development life cycle. You will also manage user readiness and deliver suitable training solutions. You will oversee both the initiation and completion of each roadmap item, maintaining consistency and alignment with user needs. What can I expect to do in this job … accurately represented in product features and designs. Work and engage closely with the solution design and development teams to prioritise features based on user impact and strategic goals. Validate customer insights with support from the Business Relationship Manager to ensure alignment with user needs and expectations. Ensurea customer-focused approach is upheld throughout the SDLC. Maintain comprehensive documentation More ❯

with the team and wider business. The role... Strategic planning to increase sales performance within your assigned areas for year on year growth, create monthly promotional campaigns tailored to customer demands and market trends to maintain a strong market presence. Data analysis across online performance, customer insights and market research to identify and action improvements Ensure content is … availability to maximise sales and profit against objectives Contribute to continuous improvement measures to support business growth and success Carry out market research to keep on top of trends, customer demand and competitor activity Reporting to management on performance, development areas and competitor activity The desired candidate will have... Ideally existing experience within a similar role in Ecommerce or More ❯

campaigns across its European subsidiaries and includes our Mobile, Digital Appliances and Visual Display product lines. You will lead the European ePromoter & Live Commerce GTM strategy and implementation of customer and agent facing messages. The strategy is designed to maximize engagements across Social Media/Apps/Web Chat. This role will lead the planning and delivery of a … variety of campaigns, leading a team of merchandisers and working closely with EHQ subs to ensure the customer and operational facing guidance is followed and executed. As a 'GTM expert’, covering an emerging broadcast channel and an established chat channel you will be the voice of both the customer and agent across the business. Working closely with product … leads, reporting and CRM teams, the countries to maximise engagement and meaningful conversations. This GTM role will drive sales and customer engagement through best-in-class chat and live commerce experiences—delivering the right message, at the right time, to the right customer. You’ll ensure every 'sales’ chat interaction is a 'meaningful’ one. [Key Accountabilities] (1) Chat Drive More ❯

business users. Stay updated on the latest product releases and industry trends. Education, Qualifications & Skills In-depth knowledge of developing and customizing Microsoft Business Applications, particularly Dynamics 365 (Sales, Customer Service, Field Service, and Customer Insights) and the Power Platform. Minimum 5 years' experience developing Dynamics 365 and/or Power Platform applications. Project driven individual, able to More ❯

sessions and technical workshops to accelerate Azure adoption. Build trusted relationships with platform leads to co-design secure, scalable solutions. Resolve technical blockers by collaborating with engineering and sharing customer insights. Maintain expertise in cloud migration (Windows, SQL, Linux, PostgreSQL, app workloads), resiliency, security, and compliance. Deepen knowledge of enterprise apps (SAP, Oracle) and Azure VMware Solution (AVS). … Represent Microsoft in customer forums and technical communities through thought leadership. Qualifications Proven technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND a few years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND a couple More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … the UX team throughout the business Build strong trust-based relationships with senior stakeholders to support, influence and grow UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility More ❯