26 to 33 of 33 Help Desk Support Jobs

to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home basis Your next role? A wide … ranging and varied role which will allow you to develop your existing skills and experience. Day to day duties will include: Technical support Assist users with basic to intermediate technical issues Resolve common issues: Handle routine issues such as: Transferring clients to appropriate teams Password resets and other log in issues Document tracking or resending Basic client training … regarding progress Continuous efforts to improve stored documentation by suggesting changes, or drafting new documents Application monitoring and maintenance Monitor application performance to identify potential problems before they escalate. Help with the installation of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and More ❯

Providing first-line technical support to customers via phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers. Role Responding in line with SLAs to customer support requests: Telephone Email Connectwise Verbal Answering telephone using standard procedures: Logging support calls onto helpdesk software (Connectwise) if customer has not already logged New user creation for customers Daily backup checks Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site Keeping customer … updated when working on support tickets via Connectwise Working to resolve helpdesk issues in a timely manner but escalating to 2nd line if required Entering time on Connectwise Creating documentation on any installations, or updating calls as required Transfer of equipment from reception to Flex work area. Assisting all members of Flex Potential customer site visits as role More ❯

Brightwork have an excellent opportunity for an experienced 1st/2nd Line Helpdesk Support, to join our client, a global luxury brand at their prestigious Edinburgh retail location, however, there may be a requirement to visit other sites across Scotland if required. This is an ongoing temporary contract until Jan 2026 with view of extension. With a working … week of Wednesday to Sunday, the successful candidate will provide on site staff with key 1st/2nd line support throughout their peak trading periods and act as a key point of liaison between vendors, suppliers and internal stakeholders. Duties will include: - Building relationships with internal and external stakeholders, ensuring all support is delivered within agreed … conferencing facilities - Troubleshooting issues with networks, routers and cloud-based environment - General duties as required The successful candidate: - Will have experience working within a 1st/2nd Line Helpdesk Support role and be confident providing support within an EPOS environment - Be confident liaising with suppliers and external stakeholders to build and develop working relationships - Experience working More ❯

ICT Support and Helpdesk Officer … pro rata, subject to level and experience, pay award pending 30 hours per week, Permanent (Cirencester) Do you have fantastic customer facing skills and a desire to help resolve a users issues? Are you experienced in dealing with customers or have the skills to? We have an exciting opportunity for you. About the role You will be working as … day administration support effectively and efficiently across all Councils and Clients. You will be providing an excellent customer service experience, liaising with customers at all levels to help log and record their issues both face to face and remotely. You will need to have a can-do mind set, taking responsibility for dealing with issues whilst working More ❯

Helpdesk Consultant to join our growing team. This entry-level position comes with full training, offering an excellent opportunity for someone looking to begin a career in MIS Support Services. As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll … next steps, escalating to colleagues where necessary. Provide initial responses to new tickets via phone or email, gathering additional information from customers. Use the Helpdesk Knowledge Base to support call handling and troubleshooting. Create and maintain Knowledge Base articles for recurring or common issues. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure. Undertake training … and accreditation in Bromcom and Arbor Management Information Systems. Perform other duties as required to support the Helpdesk and wider team. Person Specification Excellent verbal and written communication skills. Works well as part of a team and supports colleagues. Remains calm and effective under pressure. Motivated to learn, grow, and take on additional responsibilities. Demonstrates initiative and the More ❯

Helpdesk Consultant to join our growing team. This entry-level position comes with full training, offering an excellent opportunity for someone looking to begin a career in MIS Support Services. As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll … next steps, escalating to colleagues where necessary. Provide initial responses to new tickets via phone or email, gathering additional information from customers. Use the Helpdesk Knowledge Base to support call handling and troubleshooting. Create and maintain Knowledge Base articles for recurring or common issues. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure. Undertake training … and accreditation in Bromcom and Arbor Management Information Systems. Perform other duties as required to support the Helpdesk and wider team. Person Specification Excellent verbal and written communication skills. Works well as part of a team and supports colleagues. Remains calm and effective under pressure. Motivated to learn, grow, and take on additional responsibilities. Demonstrates initiative and the More ❯

Helpdesk Consultant to join our growing team. This entry-level position comes with full training, offering an excellent opportunity for someone looking to begin a career in MIS Support Services. As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll … next steps, escalating to colleagues where necessary. Provide initial responses to new tickets via phone or email, gathering additional information from customers. Use the Helpdesk Knowledge Base to support call handling and troubleshooting. Create and maintain Knowledge Base articles for recurring or common issues. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure. Undertake training … and accreditation in Bromcom and Arbor Management Information Systems. Perform other duties as required to support the Helpdesk and wider team. Person Specification Excellent verbal and written communication skills. Works well as part of a team and supports colleagues. Remains calm and effective under pressure. Motivated to learn, grow, and take on additional responsibilities. Demonstrates initiative and the More ❯

Helpdesk Consultant to join our growing team. This entry-level position comes with full training, offering an excellent opportunity for someone looking to begin a career in MIS Support Services. As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll … next steps, escalating to colleagues where necessary. Provide initial responses to new tickets via phone or email, gathering additional information from customers. Use the Helpdesk Knowledge Base to support call handling and troubleshooting. Create and maintain Knowledge Base articles for recurring or common issues. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure. Undertake training … and accreditation in Bromcom and Arbor Management Information Systems. Perform other duties as required to support the Helpdesk and wider team. Person Specification Excellent verbal and written communication skills. Works well as part of a team and supports colleagues. Remains calm and effective under pressure. Motivated to learn, grow, and take on additional responsibilities. Demonstrates initiative and the More ❯